Blackbe;rry BlackBerry Mail Users User manual

Customer Care
free call from your Roadpost
BlackBerry Device:
+1.905.272.5665
free call from North America:
+1.888.622.7368
[email protected]
www.roadpost.com
READ THIS GUIDE
BEFORE USING YOUR SERVICE
1005
Roadpost International Services
BlackBerry
Mail Users
User Guide

Your Roadpost BlackBerry Rental
Stay in touch by data and voice with International
BlackBerry Service from Roadpost. Send email, manage
your calendar, update your address book and make and
receive calls as easily as you would from home or the
office. Your contacts will always be able to reach you –
anywhere in the world.
Technical Support is available
Please visit www.roadpost.com/support, or contact
Roadpost Customer Care at 1.888.622.7368 toll-free from
within North America, or at +1.905.272.5665, a free call
from your Roadpost BlackBerry.
Get help free from your Roadpost BlackBerry
+1.905.272.5665
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Contents
Your Roadpost BlackBerry Rental 4
Charging Your BlackBerry . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Your SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Use while driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Emergency services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
How to use your Roadpost BlackBerry overseas 6
Confirming network connectivity . . . . . . . . . . . . . . . . . . . . . .6
Changing networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Your Roadpost BlackBerry email address 8
Forwarding email to your rental BlackBerry . . . . . . . . . . . . . . .8
How to send and receive Data on your BlackBerry 9
Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
PIN Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Text Messages (SMS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Browsing Web pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
How to make your BlackBerry more secure 13
Before returning your BlackBerry rental to Roadpost 14
Deleting personal information from your rental BlackBerry . . .14
Disabling email forwarding rules . . . . . . . . . . . . . . . . . . . . . .14
How to use BlackBerry as International Cellular phone 15
Your international phone number . . . . . . . . . . . . . . . . . . . . .15
“+” Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Dialing instructions for callers to your Roadpost BlackBerry . . .17
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Country Codes 20

Quick guide on using your rental device
Indicators & Icons
Status Indicators Home Screen Icons
Network Status Indicators
BlackBerry 7230
Getting Started Getting Started
3
2Get help free from your Roadpost BlackBerry
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GPRS gprs GSM SOS
Wireless     
Emergency Calls     
SMS Messages   
Phone   
Email & PIN Messages 
Browser 
Speaker
Headset jack
USB port
Home screens
Number keys
Alt key
Left Shift key
Space key
(Quick phone key)
Microphone
Notification LED
Trackwheel
Escape button
Back key
Forward key
Backspace key
Enter key
Symbol key
Power button
Right Shift key
Phone button
Battery cover
release button
Trackwheel
Escape button

Using Your Roadpost BlackBerry Rental Using Your Roadpost BlackBerry Rental
45
Charging Your BlackBerry
Before using your BlackBerry, ensure that the battery is
charged. Should the battery require charging, connect
one end of the cable to the charger and the other to the
BlackBerry device; insert the plug into a suitable power
source. The battery will also charge while the device is
connected to your PC.
Your SIM Card
Your SIM card (Subscriber Identity Module) is the key to
your International BlackBerry service. This small chip
contains all the information you store on your device. Your
BlackBerry comes ready-to-use, with your SIM card in place.
Use while driving
Be sure to check local regulations before using your
BlackBerry as a phone while driving. Roadpost recommends
that you always use a headset while driving. For your
convenience and safety, headsets are included with all
devices.
Emergency services
Most countries in Europe use 112 as their emergency service
number. Check with your travel agent or hotel for the
emergency information in the country you are traveling to.
Coverage
A variety of local networks allow you to use your service
around the world, and offer varying signals for use. Data
and voice service is available only on GPRS networks, while
all other networks allow only voice. Refer to the GPRS
coverage insert provided to determine which countries offer
a GPRS signal for full data and voice use.
Note: Just like your domestic cellular service in North
America, your signal will be the strongest when traveling in
major cities and more densely populated areas. When
traveling in rural, or more secluded areas, you may
experience less consistent coverage.
For more information on services supported in the country
you are traveling to, contact Roadpost Customer Care.
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How to use your Roadpost
BlackBerry overseas
Confirming network connectivity
While roaming on a variety of networks around the world, the
signal you receive on your Roadpost BlackBerry may vary. An
icon at the top right of your screen will confirm the type of
signal you are currently receiving:
• GPRS (all in caps) indicates that you have a full signal that
will allow you to send and receive emails as well as make
and receive calls.
• gsm or gprs (lower case) will allow you to make and
receive calls, but not send email.
Changing networks
If you are not receiving a full GPRS signal, the network you
are currently roaming on (network name is shown on screen)
may not allow data transmission. Refer to the list of GPRS
networks provided with this user guide, and follow the
instructions below.
1. Click (Options) using the trackwheel.
2. Select Network to view the network you are currently on.
Note: This screen will also display the current scan mode.
Ensure that your scan mode is set to ‘Manual’ so that you can
control which network you are using. You should ensure that
you are always on one of the networks on the insert provided
to ensure that you always have a full GPRS signal. Highlight
the current scan mode and click the trackwheel. Select
‘Change Option’ and select ‘Manual’.
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Using Your Roadpost BlackBerry Rental
3. Click on Please do a scan, click on Scan for
Networks.
4. Highlight the network you wish to use and click the
trackwheel. Click on Select Network.
5. Highlight the same network again and click the
trackwheel. Select Register Now. Your registration
request will be sent to the network.
6. Press <Escape> and scroll to Save to save the changes
you have made.
Note: When your BlackBerry is powered off and on again,
or when other changes are made to the status of your
device, it may revert to automatically searching for a new
network. Repeat the steps in the above section each time
your device is powered on to ensure that you are always
roaming on GPRS networks.
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How to send and receive Data on
your BlackBerry
Email
Sending email to a contact in your Address Book
1. Click (Compose) using the trackwheel.
2. Type the first few letters of the name of the contact you
would like to send a message to and select their record
in your address book.
3. Select Email the highlighted contact name.
4. Enter a subject, and press < > (Enter).
5. Type your message and click the trackwheel when
complete.
6. Click Send using the trackwheel.
Sending email to a one-time address
Follow these instructions to send an email to someone who
is not already in your address book.
1. Click (Compose) using the trackwheel.
2. Scroll to the very top of your address book and click
Use Once, followed by Email.
3. In the Email field, enter the email address you are
sending your message to.
4. Click the trackwheel and select Continue from the menu
that appears.
5. Follow steps 4-6 as noted in the previous section.
Using Your Roadpost BlackBerry Rental
Your Roadpost BlackBerry email
address
Your Roadpost BlackBerry device is provisioned with a
default email address. Your default BlackBerry email
address is the one that is provided to you when you create
your BlackBerry account.
Example: [email protected]
All emails sent to the default email address will be directed
to the rental BlackBerry.
Forwarding email to your rental
BlackBerry
You can forward your personal or corporate email service to
your default email address if your ISP or corporate email
service offers a forwarding rule option. Please contact your
ISP or IT administrator to confirm that email forwarding is
possible. Once the forwarding rule is enabled, messages
that arrive to your personal or corporate address will be
forwarded automatically to the rental BlackBerry and a
copy will be retained in your email account.
Note: Some mail providers such as MSN and AOL do not
allow users to forward email to another account. To be
certain, you may need to contact your service provider
directly.
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between users who are both on GSM networks. The GSM
BlackBerry you are using does not have the ability to send
Text Messages to CDMA networks, on which many of your
North American contacts may be active.
Your text messaging address
Your cellular number is also your text messaging address.
Example: If your cellular number is 44 (0) 7736 123 456,
then your text messaging address is: [phone].
Sending Text Messages (SMS)
1. Click on (Compose) using the trackwheel.
2. Click Use Once. Scroll through the menu and click on
SMS.
3. The One Time SMS screen will appear.
4. Enter the phone number you are sending your message
to and click once.
5. Click Continue using the trackwheel.
6. Type your message.
7. Click the trackwheel, and select Send.
Retrieving Text Messages (SMS)
1. The envelope symbol will appear above your home
screen, when a new message is received.
2. Click on (Messages).
3. Click on the new received message.
4. Scroll to Open and click.
5. Scroll down with the trackwheel to read the message
displayed.

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Receiving Email
When you receive an email, it will come up automatically
on your screen. Use the trackwheel to scroll through and
read your new message.
Note: Your Roadpost BlackBerry will receive all messages
sent to your email from the time it is first connected. Your
pre-existing inbox will not be transferred to your Roadpost
BlackBerry.
Receiving Attachments
On your Roadpost BlackBerry, you can open files sent to
you in a variety of applications. Attachments will be noted
at the start of the emails in which they are included.
1. Click the trackwheel, while reading the email containing
an attachment, a menu will appear.
2. Click Open Attachment. The attachments screen will
appear.
3. Choose Table of Contents to view a summary of the
sections of the attachment, or Full Content to view the
attachment in full.
4. Click Retrieve. The content will appear.
PIN Messages
If you send and receive PIN Messages on your pre-existing
BlackBerry, please note that your Roadpost BlackBerry will
have a different PIN. PIN Messaging is therefore not
recommended.
Text Messages (SMS)
Send Text Messages to your contacts’ cell phones if they
are unable to receive emails. This service will only work
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Using Your Roadpost BlackBerry Rental
13
How to make your BlackBerry
more secure
Roadpost recommends that BlackBerry users ‘password
protect’ their handhelds to secure it against misuse by
others if lost or stolen. If your handheld has a password
enabled, the data on your handheld cannot be accessed
until the correct password is typed.
Set the password and timeout option
1. Click (Options), then select Security.
2. Next to Password, highlight the word Disable and
click the trackwheel.
3. Select Change Option, then Enable.
4. Enter your password and press press < > (Enter).
Note: The password must be 4 to 14 characters in
length. You must not enter a password composed of
identical characters or a natural sequence (e.g., 1, 2, 3,
4), as it will be rejected.
5. Enter your password again to verify it.
6. Next to Security Timeout, highlight the displayed
time and click the trackwheel.
7. Select Change Option, and choose a reasonable
time for the handheld to time out and lock. Roadpost
recommends 15 minutes or less.
8. To exit the Security screen, press <Escape>. You
will be prompted to save. Select Yes.
In case of lost or stolen units please contact Roadpost
Customer Care immediately at 1.905.272.5665.

Browsing Web pages
1. Click on (Browser).
2. Click the trackwheel, a menu will appear.
3. Click Go To. A dialog box will appear.
4. In the Go To field, type the URL that you would like to
visit.
5. Click OK.
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How to use BlackBerry as an
International Cellular phone
Your international phone number
Your BlackBerry phone number is made up of a number of
pieces referred to in this Guide:
“+” Sign
The “+” sign is required when dialing internationally as
outlined in the following sections. When dialing a phone
number, press <I> to obtain the “+” sign.
Making calls
You can choose to dial a number already in your address
book, or to dial a one-time number for a new contact.
Calling a number in your Address Book:
Note: Both the <+> sign and the Country Code of your
contact must be included in your address book to dial their
number internationally.
Example: If your contact’s number is 905 272 5665, ensure
that it is recorded as [phone] in your address
book.

44 (0) 7736 123 456
Country
Code
Leading ‘0’
(only required
when dialed
locally within
the UK)
10-digit mobile
number
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15
Before returning your BlackBerry
rental to Roadpost
Deleting personal information from your
rental BlackBerry
Roadpost ensures that all rental BlackBerry devices are cleared
of any personal information when the device is returned. To
ensure privacy and confidentiality, you can personally wipe out
all BlackBerry information prior to returning the unit.
1. Click (Options) using the trackwheel.
2. Select Security.
3. Click on Desktop.
4. Select Wipe Handheld and continue with instructions.
Note: Once the ‘Wipe Handheld’ feature is initiated, the
BlackBerry device will be disabled. Be sure to initiate the Wipe
Handheld feature only when returning the device to Roadpost.
Disabling email forwarding rules
Prior to returning your Roadpost BlackBerry, you must cancel
any mail forwarding rules from your personal or corporate
email accounts. Please contact your ISP or IT administrator to
provide assistance if required.
Note: Email will continue to be forwarded to the BlackBerry
until you disable it.


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Answering calls
Incoming Call will be displayed on the screen when a
caller is trying to reach you.
• Click Answer to accept the call
• Click Ignore to let it go to voicemail
Dialing instructions for callers to your
Roadpost BlackBerry
To reach you, International callers dial their international
access code, the country code for the UK (44), and your
cellular number (omit the leading ‘0’). Local callers include
the leading ‘0’, and omit the country code.
Example: If your number is 44 (0) 7736 123 456, callers
dial: from North America 011 44 7736 123 456,
from within the UK 0 7736 123 456,
from Europe 00 44 7736 123 456.
Voicemail
General voicemail information
• Messages will be saved for 36 hours only.
• The default PIN code is 3333.
• You may only change your PIN Code while in the UK.
• When someone leaves you a voice message, the envelope
symbol will appear.
• Please ensure that you record your PIN Code somewhere
safe.
Accessing voicemail
1. Click on (Phone) using the trackwheel.

Using Your Roadpost BlackBerry Rental
17
1. Click on (Address Book) and scroll to the contact
you want to call, click the trackwheel.
2. Scroll to Call and click the trackwheel to dial.
One-time calling
There are a number of ways to place a phone call using
your Roadpost BlackBerry. From your home screen
Roadpost recommends:
1. Press <Space Bar> and enter the number to dial.
2. Scroll to Call and click the trackwheel to dial.
3. Press and hold <Escape> to end a call.
Dialing Instructions
When placing a call, your location determines the dialing
pattern you should use. Calls to numbers in the country
you are located in are local, while all other calls are
considered international.
Local calls
Dial the number including the leading ‘0’ (the country
code is not required).
Example: Calling 44 (0) 7736 555 555 a local number while
in the UK, you should dial 0 7736 555 555.
International calls
1. Press <I> to obtain “+” on the display.
2. Dial the number including the country code (the leading
‘0’ is not required).
Example: Calling 905 272 5665, a number in North America
dial [phone].
Calling 33 (0) 6619 123 45 a number in France, dial +33
6619 123 45.
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3. Scroll to Call Waiting and click the trackwheel.
4. Click the trackwheel and select Change Option.
5. Click on Yes or No to change call waiting status.
To alternate between phone calls
Swap calls to flip back and forth between two calls that you
are connected to at the same time.
1. During a call, click the trackwheel. A menu will appear.
2. Click Swap. The calls will be swapped.
Call Forwarding
To set up or cancel Call Forwarding
1. Click on (Phone) using the trackwheel.
2. Click the trackwheel and scroll to Options. Click the
trackwheel to select.
3. Scroll to Call Forwarding.
4. Click the trackwheel, select All Calls or Unanswered
Calls and click the trackwheel to Enable or Edit.
5. Enter the number you want to forward your calls to and
click the trackwheel.
Note: Enter the number to forward calls to according to
local and international dialing patterns. Enter +1 905 272
5665 for a number in North America, or dial the number as
0 7736 555 555 for a local number in your current
destination.
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Using Your Roadpost BlackBerry Rental
19
2. Click the trackwheel and scroll to Call Voicemail. Click
the trackwheel to dial.
Note: If ‘One Time Dial’ is highlighted when you click the
trackwheel, you will not see an option for ‘Call Voicemail’.
Scroll to highlight any contact listed and click the
trackwheel again.
3. Your voicemail will be automatically accessed.
Voicemail system prompts
While in the main menu the following prompts are
available:
‘*’ Return to Main Menu
‘1’ Help Menu
‘2’ Listen to Messages
‘3’ Record your Greeting
‘4’ Change PIN
While reviewing your messages the following
prompts are available:
‘1’ Help Menu
‘2’ Save
‘3’ Delete
‘*’ Return to Main Menu
Call Waiting
To enable or disable Call Waiting
1. Click on (Phone) using the trackwheel.
2. Click on the trackwheel and scroll to Options. Click the
trackwheel to select.
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Notes
21
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Country Codes
20
Country Codes
Australia 61
Austria 43
Belgium 32
Bosnia-Hercegovina 387
Bulgaria 359
Canada 1
Chile 56
China 86
Croatia 385
Czech Republic 420
Denmark 45
Egypt 20
Finland 358
France 33
Germany 49
Greece 30
Hong Kong 852
Hungary 36
Iceland 354
India 91
Indonesia 62
Israel 972
Ireland 353
Italy 39
Jordan 962
Kuwait 965
Lebanon 961
Lithuania 370
Malaysia 60
Malta 356
Morocco 212
Netherlands 31
Norway 47
Philippines 63
Poland 48
Portugal 351
Romania 40
Russia 7
Saudi Arabia 966
Singapore 65
South Africa 27
Spain 34
Sweden 46
Switzerland 41
Taiwan 886
Thailand 66
Turkey 90
UAE 971
UK 44
USA 1
Yugoslavia 381
Zimbabwe 263
For a complete list of country codes, please visit www.roadpost.com/support.