Bosch G100 Operating instructions

Intrusion | Troubleshooting | G100 Z-Wave gateway
are Trademarks of Robert Bosch GmbH, Germany
Troubleshooting
Connection Problems
Refer to the troubleshooting table below for solutions for common connection problems associated with
your G100. Please use the G100 Overview diagram and callouts as a point of reference within this
document.
Connection Problem troubleshooting table:
Problem
Solution
Cannot access the Web UI
Dashboard portal after logging
into http://bosch.mios.com
Verify the green LED (callout #5 in the G100 Overview figure below) on
the G100
is on. The G100 might take 2 minutes to boot up after the initial
connection.
If the G100 is receiving a firmware update, it may not be
accessible
for up to 15 minutes.
Verify you are using the correct username and password provided to you
from your Bosch representative
(Security Dealer/Installer).
In the Users & Account Info, Unit Settings, Secure Gateway: settings, the
Secure your Gateway box may be checked. If this box is checked, a G100
Internet connection is
required in order to access the Web UI.
Your Security Dealer/Installer may have disabled your G100 service.
Please contact your Security Dealer to restore
your G100 service.
No G100 LED(s) are on.
Verify your cables are secure and fastened to both the internet router and
the G100.
Remove and reapply to you G100, ensure LEDs light when
power is reapplied. If LEDs do not come on at all, there may be an AC
power problem or the plug
-in power supply might be defective.
Replace your Ethernet cable with another one and connect it from your
Internet
router, to your G100 Ethernet port. Wait for a minute for the
connection to be established.
Remove the Ethernet cable from your G100, and plug the cable into your
computer, and see if you can access the internet. If you cannot access the
internet through your router, then you might have a problem with your
router
or with your Internet service provider.
If all the connections are secure, and you’re able to access the internet
from your
computer; contact your Bosch Security Dealer for assistance.

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Bosch Security Systems, Inc. • 130 Perinton Parkway • Fairport, NY 14450 • us.boschsecurity.com | 2015.02 | v1
G100 Overview
Callout ー
Description
1
ーRemove (exclude) button
2
ーAdd (include) button
3
ーTurn on in battery inclusion mode button
4
ーError LED (red)
5
ーInternet LED (green)
6
ーZ-Wave LED (orange)
7
ーPower LED (blue)
Notice
Please note, most Internet Service providers (ISPs) briefly lose connectivity on occasion. You might be
experiencing a temporary connection problem. Verify connectivity with other devices such as an internet
connection to your computer. If Internet access problems persist, you might want to contact your internet
service provider. The green LED should be on when the G100 can access the Internet.

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Bosch Security Systems, Inc. • 130 Perinton Parkway • Fairport, NY 14450 • us.boschsecurity.com | 2015.02 | v1
Z-Wave troubleshooting
Your Z-Wave device operates within a wireless technology known as “mesh networking”. This technology
allows other Z-Wave devices to transmit and send commands to one another through this mesh network.
With any technology, errors can occur within the network, such as power outages, or suddenly
disconnecting a device in the middle of a signal transmission. Z-Wave mesh networks have the ability to
repair themselves seamlessly to reduce additional troubleshooting by the end-user.
Notice
If required, run Z-Wave repairs overnight when use is at a minimal, to reduce down time. The duration of
a repair to be completed is dependent on the number of Z-Wave devices active on your network. Allow
your system up to 10 hours to perform any repairs needed before you resume use of your G100.
To repair your Z-Wave network, perform the following:
1. Go to Settings.
2. Go to Z-Wave settings.
3. Select the Repair tab.
4. Click the “GO”button.
After the repair finishes, you can view a repair report that can identify which nodes (devices) on your
network have weaker connections. This can help you identify locations where you might need to move or
add a repeater module to improve the Z-Wave network performance.
Notice
Most non-battery powered devices act as a repeater within the Z-Wave network.

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Advanced diagnostics
The G100 gateway includes LEDs for troubleshooting and status.
Power (blue) LED descriptions
Flash pattern
Function
Flashes once every 1 sec
Indicates the module is booting up, resetting to factory defaults,
or resetting the network.
Flashes 500 ms on, and then
200 off
Indicates the module is syncing with the servers over the internet.
Flashes 200 ms on, and then 200 ms off
Indicates the module is downloading a file from the server. This
occurs only during a firmware upgrade.
ON Steady
Indicates the module has booted up, and is ready for use.
OFF
Indicates the module is not powered up, or there is a failure in the
module.
Check for proper installation.
WAN (green) LED descriptions
Flash pattern
Function
Flashes once every 1 sec
Indicates the gateway is booting up, resetting to factory defaults,
or resetting the network.
Flashes fast (40 ms on, and
then 40 ms off)
Indicates the gateway did not obtain the IP address from the
broadband router, or does not have an internet connection.
ON Steady
Indicates the gateway has an internet connection.
OFF
Indicates the gateway is not powered up, or there is a failure in
the g
ateway. Check for proper installation.

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Bosch Security Systems, Inc. • 130 Perinton Parkway • Fairport, NY 14450 • us.boschsecurity.com | 2015.02 | v1
Z-Wave (orange) LED descriptions
Flash pattern
Function
Flashes slowly (once every sec)
Indicates the gateway has confirmed the inclusion or exclusion of
a device.
Flashes 1000 ms on, and then 300 ms
off
Indicates the gateway is in inclusion mode.
Flashes 150 ms on, and
then 100 ms off
Indicates the gateway is in exclusion mode
ON Steady
Indicates the module has booted up, and is ready for use.
OFF
Indicates the module is not powered up, or there is a failure in the
module. Check for proper installation.
Error (red) LED descriptions
Flash pattern
Function
Flashing rapidly (40 ms on, and then 40 ms off)
Indicates a Z-Wave error.
OFF
Indicates a normal state.