
Troubleshooting
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A Masco Company
Symptom Cause Remedy
No flow or
low flow rate
Partially closed isolation valve. Open isolation valve.
Instantaneous water heater cycles on and o
as flow rate or pressure is too low.
Increase water flow rate or
pressure through system.
Head of water is below the
minimum distance required.
Refer to the specification for the minimum distance
required.
Are the water supply pressures balanced? If pressures are unbalanced, a pressure reducing valve
should be used for optimum performance.
Hot or cold water being drawn o elsewhere
causing pressure changes or instantaneous
boiler temperature changes.
Do not use other water outlets when using the shower.
Airlock or partial blockage in the supply
pipework.
Flush through pipework and filters to ensure removal of
debris and any airlocks.
Hot/Cold water supply has failed Check the hot and cold feeds. The shower will not
work if either fails.
Maximum
Water Tem-
perature too
Hot/Cold
Maximum Water Temperature
needs adjusting.
Refer to the Temperature Setting section to set your
desired maximum temperature. Note: increasing the
water temperature may cause the valve to be out of
TMV guidelines, refer to your TMV Handbook
for more information.
Outlet Water
Temperature
too Hot/Cold
Filter/pipe blockage Flush through pipework and filters to ensure removal of
debris and any airlocks.
Installtion conditions outside
operating parameters.
Refer to the specification for the minimum distance
required.
Hot water temperature is less than 10C above
the required blend temperature
Adjust hot water temperature or wait for water to
reheat if a stored water system is used.
Instantaneous water not igniting because the
water flow rate is too low.
Increase water flow rate through the system. Refer to the
Maintenance section to clean/check the cartridge and filters
for any damage. Contact your boiler manufacturer.
Instantaneous water not igniting because the
water pressure is too low.
Refer to the specification for system requirements.
Increase water pressure through the system.
Contact your boiler manufacturer.
Only hot/
cold water
from Shower
Valve
Inlet water supplies are reversed.
Check the water inlet connections are the correct way
around: Hot on the X, Cold on the X when viewed from teh
front. Rework pipework as necessary.
Filter/pipe blockage Flush through pipework and filters to ensure removal of
debris and any airlocks.
Water
dripping
from shower
This is normal for a short time after using the
shower.
This is caused by residual water tension, the build up of
water in the shower.
If water continues to drip,
possibly due to the cartridge
Remove cartridge and clean, refer to 'Maintenance' section
before starting any maintenance.
Shower does
not turn on
Closed isolation valve. Open isolation valve.
Mains water supply turned o. Turn on mains water supply.
Bristan Group Ltd.
UK: Bristan Group, B78 1SG.
EU: Masco Europe S.à.r.l., 14 Rue Strachen
6933 Mensdorf, Luxembourg.
Operation
Hot
Cold
On - Fixed
Head
On -
Handset
4
2
1
Remove
temperature
handle.
Turn flow handle to ‘on’
position, letting temperature
stablise.
Turn cartridge spindle clockwise
to decrease the temperature.
Turn cartridge spindle
anti-clockwise to increase the
temperature.
Temperature Setting
3
12
Reverse steps 1-2 to
reinstall the cartridge
and handle.
Remove nut,
spline adaptor
and flow valve.
Remove spline
adaptor,
temperature
stop, nut, and
cartridge.
6
Follow the
Temperature Setting
steps to reset
your maximum
temperature.
5
Reverse the
steps to
replace the
valves and
handles.
12
3
3
1
4
2
Maintenance - Cartridge Cleaning
Remove
temperature and
flow handles
Remove O-rings
and soak all
components in
de-scaler and
wash o in
clean water.
Examine all
seals and replace
if needed.
IMPORTANT
Isolate the
water supply
before
starting!
REMEMBER
To service
your
product!
Use WRAS approved
silicon based grease
on all seals.
General Cleaning
Bristan products are made from premium
materials, with hand polishing and
electroplated finishes.
Your taps or shower should be regularly
cleaned with warm water, a mild pH-neutral
liquid soap, and polished with a soft cloth.
Any residues from soap, toiletries etc. should
be rinsed o straight after use.
Household bleaches and cleaners contain harsh
chemicals and may damage the surface finish.
Avoid using abrasive cloths, scouring pads,
scrub sponges, steel wool or anything similar.