BT Duet 210 User manual

If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
Offices worldwide
The services described in this publication are subject
to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions
of contract. Nothing in this publication forms any part of
any contract.
© British Telecommunications plc 2015.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Printed in China.
* UK's No.1 Phone Brand based on sales. Source: GfK RT UK,
Landline Phone sales, volume and value sales, Jan 2000 - Dec 2014.
†Calls made from within the UK mainland network are free.
Mobile and international call costs may vary.
Designed and produced by The Art & Design Partnership Ltd.
BT Duet 210 (09/15) Issue 1
General
information
Safety
- Only use the telephone line cord
supplied otherwise your telephone
may not work.
- Do not open the handset or base of
the telephone. This could expose
you to high voltages or other risks.
- Do not stand your product on
carpets or other surfaces that
generate fibres, or place it in
locations preventing the free
flow of air over its surfaces.
- Do not expose to direct sunlight.
- Do not submerge any part of
your product in water and do
not use it in damp conditions,
such as bathrooms.
- Do not expose your product to
fire, explosive or other hazardous
conditions.
Cleaning
Clean the telephone with a damp (not
wet) cloth, or an anti-static wipe.
Never use household polish as this will
damage the product. Never use a dry
cloth as this may cause a static shock.
Product disposal
instructions
The symbol shown here and on the
product means that the product is
classed as Electrical or Electronic
Equipment and should not be disposed
with other household or commercial
waste at the end of its working life.
The Waste of Electrical and Electronic
Equipment (WEEE) Directive
(2002/96/EC) has been put in place
to recycle products using best
available recovery and recycling
techniques to minimize the impact
on the environment, treat any
hazardous substances and avoid
the increasing landfill.
Product disposal instructions for
residential users
When you have no further use for
it, please dispose of the product as
per your local authority’s recycling
processes. For more information
please contact your local authority
or the retailer where the product
was purchased.
Product disposal instructions for
business users
Business users should contact their
suppliers and check the terms and
conditions of the purchase contract
and ensure that this product is not
mixed with other commercial waste
for disposal.
Guarantee
Your BT Duet 210 is guaranteed for a
period of 12 months from the date of
purchase. Subject to the terms listed
below, the guarantee will provide for
the repair of, or at BT’s or its agent’s
discretion, the option to replace the BT
Duet 210 or any component thereof,
which is identified as faulty or below
standard, or as a result of inferior
workmanship or materials. Products
over 28 days old from the date of
purchase may be replaced with a
refurbished or repaired product.
Within the 12 month
guarantee period:
Prior to returning your product,
please visit bt.com/producthelp to
view answers to Frequently
Asked Questions.
Outside the 12 month
guarantee period:
If your product needs repair after the
guarantee period has ended, the repair
must meet the approval requirements
for connection to the telephone
network. We recommend that you
contact BT’s approved repair agent
Discount Communications Ltd on 0800
980 8999 or a local qualified repairer.
Returning your phone
Where possible, pack the product in
its original packaging. Please
remember to include all parts,
including the telephone line cord.
For guarantee purposes proof of
purchase is required so please keep
your receipt.
How many telephones can I have?
All items of telephone equipment have
a Ringer Equivalence Number (REN),
which is used to calculate the number
of items which may be connected to
any one telephone line. Your BT Duet
210 has a REN of 1. A total REN of
4 is allowed. If the total REN of 4 is
exceeded, the telephones may not
ring. With different telephone types
there is no guarantee of ringing, even
when the REN is less than 4.
Switchboard compatibility
This product is intended for use within
the UK for connection to the public
telephone network and compatible
switchboards which support tone
dialling and timed break recall. If in
doubt, please consult your network
service provider.
Switchboard external line
access code
When connected to an internal
switchboard, you may need to enter
an access code e.g. 9 to get an outside
line. So that the switchboard has time
to pick up an outside line, you may also
need to add a Pause after the access
code. A Pause lasts 2.5 seconds.
To insert a pause
1 When storing a number in the
quickdial memory, press the
button in the place you want a
pause inserted.
Recall
The button is used when
connected to certain switchboards
e.g to transfer calls and for some BT
Calling Features or other services
available from your network provider.
R&TTE
This product is intended for use
within the UK for connection to
the public telephone network and
compatible switchboards.
This equipment complies with
the essential requirements
for the Radio Equipment and
Telecommunications Terminal
Equipment Directive 1999/5/EC.
Declaration of Conformance
Hereby, BT declares that this
BT Duet 210 is in compliance with
the essential requirements and
other relevant provisions of
Directive 1999/5/EC.
If you would like a copy of the
Declaration of Conformance, please
visit bt.com/producthelp
User Guide formats
This document is also available in
other formats, such as Large print,
Braille and Audio CD.
If you would like a copy, please visit
bt.com/producthelp
BT Duet 210
Corded Phone
10 11 12 13 14 15
For a Better Future
We’re always looking to make our
products last longer and use less
power, so we don’t have such a big
impact on the environment.
To find out about what we are
doing, visit bt.com/betterfuture
UK’s best selling phone brand*
User Guide
2838 Duet 210 UG [3].indd 9-16 02/09/2015 16:40

If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
Welcome ….
to your BT Duet 210
Corded Telephone
• 10 number quickdial memory
- for ease of dialling your most
important telephone numbers
• Mute – mutes your voice so
you can talk to someone else in
the room without your caller
hearing you
• Last number redial – easy,
one-touch dialling of the last
number called
• Desk or wall mountable for
your convenience
Getting started
Setting up
1 Plug the telephone line cord into
the telephone wall socket.
Using broadband on the same
phone line?
To avoid problems with your
broadband or noise on your
phone line, you might need to
plug it into the wall socket via a
microfilter (not supplied).
If your main phone
socket has a single
socket, as shown,
you’ll need to
use microfilters.
You don’t need to use
microfilters if your main
phone socket has two
separate sockets,
like these:
2 You can use your telephone on a
desk or similar surface or it can be
wall mounted:
To use on a desk
i) Press the telephone line cord into
the groove on the underside of the
base to ensure the phone sits flat.
To wall mount your phone
Important
Before you wall mount, please
check that:
- the wall can support the
weight of the phone
- you are not drilling into any
hidden wiring or plumbing
- the telephone line cord will
reach the telephone socket
BT are not responsible for any
damage/injury caused while
attempting to wall mount your
telephone.
i) Drill two 4mm diameter holes in
the wall either 100mm or 72mm
apart according to your preference.
Wall
Wall plug Screw
100mm or 72mm
ii) Insert wall plugs into the holes,
and then insert a screw into each
hole. Leave approximately 5mm
of the screw head protruding
from the wall to hold the base
securely in place.
iii) Position the telephone onto the
screws. Drop down and secure
into place.
Getting to know your phone Using the phone
Make a call
1 Lift the handset and wait for the
dial tone.
2 Enter the telephone number.
End a call
1 Replace the handset or press the
hook switch if you want to make a
follow-on call.
Receive a call
1 When you receive a call, the
telephone rings and the red
incoming call LED indicator will
flash. Simply pick up the handset
to answer the call.
Last number redial
1 Lift the handset and press the
button. The last number
called will be redialled.
A redial number can only be 32
digits long. If the last number
redialled was longer than 32
digits only the first 32 digits will
be dialled out.
Mute
1 During a call, press and release the
button to mute the handset
microphone. The red LED on the
mute button will illuminate to
indicate that the mute feature is on.
Your caller now cannot hear you speak.
2 To switch mute off, press and release
the button again. The red LED
will turn off and your caller will now
be able to hear you.
The mute feature will automatically
switch off if you replace the handset
on the base.
Adjust the ringer volume
1 Adjust the switch on the front of the
handset to the volume you want.
There are 3 volume levels: high,
low or off. The default is high.
Quickdial memory
You can store 10 of your most
frequently dialled telephone numbers
under the quickdial memory buttons
to . There is a quickdial memory
card located on the base of the
telephone so you can make a note of
the number or the contact associated
with the number you have stored.
You’ll need to lift the plastic plate up
so you can write on the card.
Quickdial memory telephone
numbers can be a maximum of
32 digits. If you enter more than
32 digits you will hear an error
tone and the number entered will
not be saved.
Store a number in the
quickdial memory
1 Lift the handset.
2 Press and hold the button
for 2 seconds until you hear a
confirmation tone, then release.
The red LED on the Mute button
will flash.
3 Press a button to assign a number:
to . A confirmation tone will
be heard.
4 Dial the number you want to store.
5 Press and release the button.
A confirmation tone will be heard.
6 Replace the handset.
If you wish to cancel storing a
number, replace the handset
on the base. The storing process
will be cancelled and any number
that was previously stored will
be retained.
Dial a quickdial memory number
1 Lift the handset and wait for the
dial tone.
2 Press the button.
3 Press the quickdial memory
location button to under
which the number you want is
stored. The number will be dialled
out automatically.
Delete a number stored in the
quickdial memory
1 Lift the handset.
2 Press and hold the button
until you hear a confirmation tone,
then release. The red LED on the
mute button will flash.
3 Press the quickdial memory
location button to that you
want to delete.
4 Press the button. You will
hear a confirmation tone. Replace
the handset on the base.
Redial
Press to redial
the last number
called.
Mute (with
LED indicator)
During a call,
mutes your voice
so your caller
cannot hear
you. The red
LED illuminates
when the mute
function is on
and flashes
when storing
a number in
the quickdial
memory.
Ringer volume
switch
Use to select the
ringer volume:
high, low or off.
Incoming call
LED indicator
Red LED flashes
to indicate an
incoming call.
Hook switch
Press to make
a follow-on
call without
replacing
the handset.
If wall mounted,
allows your
handset to rest
securely
on the base.
R
Used with switchboard
services and certain
BT Calling Features.
Quick dial
Use to store and dial telephone
numbers in the quickdial memory.
23454 6789
2838 Duet 210 UG [3].indd 1-8 02/09/2015 16:40

If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
Welcome ….
to your BT Duet 210
Corded Telephone
• 10 number quickdial memory
- for ease of dialling your most
important telephone numbers
• Mute – mutes your voice so
you can talk to someone else in
the room without your caller
hearing you
• Last number redial – easy,
one-touch dialling of the last
number called
• Desk or wall mountable for
your convenience
Getting started
Setting up
1 Plug the telephone line cord into
the telephone wall socket.
Using broadband on the same
phone line?
To avoid problems with your
broadband or noise on your
phone line, you might need to
plug it into the wall socket via a
microfilter (not supplied).
If your main phone
socket has a single
socket, as shown,
you’ll need to
use microfilters.
You don’t need to use
microfilters if your main
phone socket has two
separate sockets,
like these:
2 You can use your telephone on a
desk or similar surface or it can be
wall mounted:
To use on a desk
i) Press the telephone line cord into
the groove on the underside of the
base to ensure the phone sits flat.
To wall mount your phone
Important
Before you wall mount, please
check that:
- the wall can support the
weight of the phone
- you are not drilling into any
hidden wiring or plumbing
- the telephone line cord will
reach the telephone socket
BT are not responsible for any
damage/injury caused while
attempting to wall mount your
telephone.
i) Drill two 4mm diameter holes in
the wall either 100mm or 72mm
apart according to your preference.
Wall
Wall plug Screw
100mm or 72mm
ii) Insert wall plugs into the holes,
and then insert a screw into each
hole. Leave approximately 5mm
of the screw head protruding
from the wall to hold the base
securely in place.
iii) Position the telephone onto the
screws. Drop down and secure
into place.
Getting to know your phone Using the phone
Make a call
1 Lift the handset and wait for the
dial tone.
2 Enter the telephone number.
End a call
1 Replace the handset or press the
hook switch if you want to make a
follow-on call.
Receive a call
1 When you receive a call, the
telephone rings and the red
incoming call LED indicator will
flash. Simply pick up the handset
to answer the call.
Last number redial
1 Lift the handset and press the
button. The last number
called will be redialled.
A redial number can only be 32
digits long. If the last number
redialled was longer than 32
digits only the first 32 digits will
be dialled out.
Mute
1 During a call, press and release the
button to mute the handset
microphone. The red LED on the
mute button will illuminate to
indicate that the mute feature is on.
Your caller now cannot hear you speak.
2 To switch mute off, press and release
the button again. The red LED
will turn off and your caller will now
be able to hear you.
The mute feature will automatically
switch off if you replace the handset
on the base.
Adjust the ringer volume
1 Adjust the switch on the front of the
handset to the volume you want.
There are 3 volume levels: high,
low or off. The default is high.
Quickdial memory
You can store 10 of your most
frequently dialled telephone numbers
under the quickdial memory buttons
to . There is a quickdial memory
card located on the base of the
telephone so you can make a note of
the number or the contact associated
with the number you have stored.
You’ll need to lift the plastic plate up
so you can write on the card.
Quickdial memory telephone
numbers can be a maximum of
32 digits. If you enter more than
32 digits you will hear an error
tone and the number entered will
not be saved.
Store a number in the
quickdial memory
1 Lift the handset.
2 Press and hold the button
for 2 seconds until you hear a
confirmation tone, then release.
The red LED on the Mute button
will flash.
3 Press a button to assign a number:
to . A confirmation tone will
be heard.
4 Dial the number you want to store.
5 Press and release the button.
A confirmation tone will be heard.
6 Replace the handset.
If you wish to cancel storing a
number, replace the handset
on the base. The storing process
will be cancelled and any number
that was previously stored will
be retained.
Dial a quickdial memory number
1 Lift the handset and wait for the
dial tone.
2 Press the button.
3 Press the quickdial memory
location button to under
which the number you want is
stored. The number will be dialled
out automatically.
Delete a number stored in the
quickdial memory
1 Lift the handset.
2 Press and hold the button
until you hear a confirmation tone,
then release. The red LED on the
mute button will flash.
3 Press the quickdial memory
location button to that you
want to delete.
4 Press the button. You will
hear a confirmation tone. Replace
the handset on the base.
Redial
Press to redial
the last number
called.
Mute (with
LED indicator)
During a call,
mutes your voice
so your caller
cannot hear
you. The red
LED illuminates
when the mute
function is on
and flashes
when storing
a number in
the quickdial
memory.
Ringer volume
switch
Use to select the
ringer volume:
high, low or off.
Incoming call
LED indicator
Red LED flashes
to indicate an
incoming call.
Hook switch
Press to make
a follow-on
call without
replacing
the handset.
If wall mounted,
allows your
handset to rest
securely
on the base.
R
Used with switchboard
services and certain
BT Calling Features.
Quick dial
Use to store and dial telephone
numbers in the quickdial memory.
23454 6789
2838 Duet 210 UG [3].indd 1-8 02/09/2015 16:40

If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
Welcome ….
to your BT Duet 210
Corded Telephone
• 10 number quickdial memory
- for ease of dialling your most
important telephone numbers
• Mute – mutes your voice so
you can talk to someone else in
the room without your caller
hearing you
• Last number redial – easy,
one-touch dialling of the last
number called
• Desk or wall mountable for
your convenience
Getting started
Setting up
1 Plug the telephone line cord into
the telephone wall socket.
Using broadband on the same
phone line?
To avoid problems with your
broadband or noise on your
phone line, you might need to
plug it into the wall socket via a
microfilter (not supplied).
If your main phone
socket has a single
socket, as shown,
you’ll need to
use microfilters.
You don’t need to use
microfilters if your main
phone socket has two
separate sockets,
like these:
2 You can use your telephone on a
desk or similar surface or it can be
wall mounted:
To use on a desk
i) Press the telephone line cord into
the groove on the underside of the
base to ensure the phone sits flat.
To wall mount your phone
Important
Before you wall mount, please
check that:
- the wall can support the
weight of the phone
- you are not drilling into any
hidden wiring or plumbing
- the telephone line cord will
reach the telephone socket
BT are not responsible for any
damage/injury caused while
attempting to wall mount your
telephone.
i) Drill two 4mm diameter holes in
the wall either 100mm or 72mm
apart according to your preference.
Wall
Wall plug Screw
100mm or 72mm
ii) Insert wall plugs into the holes,
and then insert a screw into each
hole. Leave approximately 5mm
of the screw head protruding
from the wall to hold the base
securely in place.
iii) Position the telephone onto the
screws. Drop down and secure
into place.
Getting to know your phone Using the phone
Make a call
1 Lift the handset and wait for the
dial tone.
2 Enter the telephone number.
End a call
1 Replace the handset or press the
hook switch if you want to make a
follow-on call.
Receive a call
1 When you receive a call, the
telephone rings and the red
incoming call LED indicator will
flash. Simply pick up the handset
to answer the call.
Last number redial
1 Lift the handset and press the
button. The last number
called will be redialled.
A redial number can only be 32
digits long. If the last number
redialled was longer than 32
digits only the first 32 digits will
be dialled out.
Mute
1 During a call, press and release the
button to mute the handset
microphone. The red LED on the
mute button will illuminate to
indicate that the mute feature is on.
Your caller now cannot hear you speak.
2 To switch mute off, press and release
the button again. The red LED
will turn off and your caller will now
be able to hear you.
The mute feature will automatically
switch off if you replace the handset
on the base.
Adjust the ringer volume
1 Adjust the switch on the front of the
handset to the volume you want.
There are 3 volume levels: high,
low or off. The default is high.
Quickdial memory
You can store 10 of your most
frequently dialled telephone numbers
under the quickdial memory buttons
to . There is a quickdial memory
card located on the base of the
telephone so you can make a note of
the number or the contact associated
with the number you have stored.
You’ll need to lift the plastic plate up
so you can write on the card.
Quickdial memory telephone
numbers can be a maximum of
32 digits. If you enter more than
32 digits you will hear an error
tone and the number entered will
not be saved.
Store a number in the
quickdial memory
1 Lift the handset.
2 Press and hold the button
for 2 seconds until you hear a
confirmation tone, then release.
The red LED on the Mute button
will flash.
3 Press a button to assign a number:
to . A confirmation tone will
be heard.
4 Dial the number you want to store.
5 Press and release the button.
A confirmation tone will be heard.
6 Replace the handset.
If you wish to cancel storing a
number, replace the handset
on the base. The storing process
will be cancelled and any number
that was previously stored will
be retained.
Dial a quickdial memory number
1 Lift the handset and wait for the
dial tone.
2 Press the button.
3 Press the quickdial memory
location button to under
which the number you want is
stored. The number will be dialled
out automatically.
Delete a number stored in the
quickdial memory
1 Lift the handset.
2 Press and hold the button
until you hear a confirmation tone,
then release. The red LED on the
mute button will flash.
3 Press the quickdial memory
location button to that you
want to delete.
4 Press the button. You will
hear a confirmation tone. Replace
the handset on the base.
Redial
Press to redial
the last number
called.
Mute (with
LED indicator)
During a call,
mutes your voice
so your caller
cannot hear
you. The red
LED illuminates
when the mute
function is on
and flashes
when storing
a number in
the quickdial
memory.
Ringer volume
switch
Use to select the
ringer volume:
high, low or off.
Incoming call
LED indicator
Red LED flashes
to indicate an
incoming call.
Hook switch
Press to make
a follow-on
call without
replacing
the handset.
If wall mounted,
allows your
handset to rest
securely
on the base.
R
Used with switchboard
services and certain
BT Calling Features.
Quick dial
Use to store and dial telephone
numbers in the quickdial memory.
23454 6789
2838 Duet 210 UG [3].indd 1-8 02/09/2015 16:40

If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
Welcome ….
to your BT Duet 210
Corded Telephone
• 10 number quickdial memory
- for ease of dialling your most
important telephone numbers
• Mute – mutes your voice so
you can talk to someone else in
the room without your caller
hearing you
• Last number redial – easy,
one-touch dialling of the last
number called
• Desk or wall mountable for
your convenience
Getting started
Setting up
1 Plug the telephone line cord into
the telephone wall socket.
Using broadband on the same
phone line?
To avoid problems with your
broadband or noise on your
phone line, you might need to
plug it into the wall socket via a
microfilter (not supplied).
If your main phone
socket has a single
socket, as shown,
you’ll need to
use microfilters.
You don’t need to use
microfilters if your main
phone socket has two
separate sockets,
like these:
2 You can use your telephone on a
desk or similar surface or it can be
wall mounted:
To use on a desk
i) Press the telephone line cord into
the groove on the underside of the
base to ensure the phone sits flat.
To wall mount your phone
Important
Before you wall mount, please
check that:
- the wall can support the
weight of the phone
- you are not drilling into any
hidden wiring or plumbing
- the telephone line cord will
reach the telephone socket
BT are not responsible for any
damage/injury caused while
attempting to wall mount your
telephone.
i) Drill two 4mm diameter holes in
the wall either 100mm or 72mm
apart according to your preference.
Wall
Wall plug Screw
100mm or 72mm
ii) Insert wall plugs into the holes,
and then insert a screw into each
hole. Leave approximately 5mm
of the screw head protruding
from the wall to hold the base
securely in place.
iii) Position the telephone onto the
screws. Drop down and secure
into place.
Getting to know your phone Using the phone
Make a call
1 Lift the handset and wait for the
dial tone.
2 Enter the telephone number.
End a call
1 Replace the handset or press the
hook switch if you want to make a
follow-on call.
Receive a call
1 When you receive a call, the
telephone rings and the red
incoming call LED indicator will
flash. Simply pick up the handset
to answer the call.
Last number redial
1 Lift the handset and press the
button. The last number
called will be redialled.
A redial number can only be 32
digits long. If the last number
redialled was longer than 32
digits only the first 32 digits will
be dialled out.
Mute
1 During a call, press and release the
button to mute the handset
microphone. The red LED on the
mute button will illuminate to
indicate that the mute feature is on.
Your caller now cannot hear you speak.
2 To switch mute off, press and release
the button again. The red LED
will turn off and your caller will now
be able to hear you.
The mute feature will automatically
switch off if you replace the handset
on the base.
Adjust the ringer volume
1 Adjust the switch on the front of the
handset to the volume you want.
There are 3 volume levels: high,
low or off. The default is high.
Quickdial memory
You can store 10 of your most
frequently dialled telephone numbers
under the quickdial memory buttons
to . There is a quickdial memory
card located on the base of the
telephone so you can make a note of
the number or the contact associated
with the number you have stored.
You’ll need to lift the plastic plate up
so you can write on the card.
Quickdial memory telephone
numbers can be a maximum of
32 digits. If you enter more than
32 digits you will hear an error
tone and the number entered will
not be saved.
Store a number in the
quickdial memory
1 Lift the handset.
2 Press and hold the button
for 2 seconds until you hear a
confirmation tone, then release.
The red LED on the Mute button
will flash.
3 Press a button to assign a number:
to . A confirmation tone will
be heard.
4 Dial the number you want to store.
5 Press and release the button.
A confirmation tone will be heard.
6 Replace the handset.
If you wish to cancel storing a
number, replace the handset
on the base. The storing process
will be cancelled and any number
that was previously stored will
be retained.
Dial a quickdial memory number
1 Lift the handset and wait for the
dial tone.
2 Press the button.
3 Press the quickdial memory
location button to under
which the number you want is
stored. The number will be dialled
out automatically.
Delete a number stored in the
quickdial memory
1 Lift the handset.
2 Press and hold the button
until you hear a confirmation tone,
then release. The red LED on the
mute button will flash.
3 Press the quickdial memory
location button to that you
want to delete.
4 Press the button. You will
hear a confirmation tone. Replace
the handset on the base.
Redial
Press to redial
the last number
called.
Mute (with
LED indicator)
During a call,
mutes your voice
so your caller
cannot hear
you. The red
LED illuminates
when the mute
function is on
and flashes
when storing
a number in
the quickdial
memory.
Ringer volume
switch
Use to select the
ringer volume:
high, low or off.
Incoming call
LED indicator
Red LED flashes
to indicate an
incoming call.
Hook switch
Press to make
a follow-on
call without
replacing
the handset.
If wall mounted,
allows your
handset to rest
securely
on the base.
R
Used with switchboard
services and certain
BT Calling Features.
Quick dial
Use to store and dial telephone
numbers in the quickdial memory.
23454 6789
2838 Duet 210 UG [3].indd 1-8 02/09/2015 16:40

If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
Welcome ….
to your BT Duet 210
Corded Telephone
• 10 number quickdial memory
- for ease of dialling your most
important telephone numbers
• Mute – mutes your voice so
you can talk to someone else in
the room without your caller
hearing you
• Last number redial – easy,
one-touch dialling of the last
number called
• Desk or wall mountable for
your convenience
Getting started
Setting up
1 Plug the telephone line cord into
the telephone wall socket.
Using broadband on the same
phone line?
To avoid problems with your
broadband or noise on your
phone line, you might need to
plug it into the wall socket via a
microfilter (not supplied).
If your main phone
socket has a single
socket, as shown,
you’ll need to
use microfilters.
You don’t need to use
microfilters if your main
phone socket has two
separate sockets,
like these:
2 You can use your telephone on a
desk or similar surface or it can be
wall mounted:
To use on a desk
i) Press the telephone line cord into
the groove on the underside of the
base to ensure the phone sits flat.
To wall mount your phone
Important
Before you wall mount, please
check that:
- the wall can support the
weight of the phone
- you are not drilling into any
hidden wiring or plumbing
- the telephone line cord will
reach the telephone socket
BT are not responsible for any
damage/injury caused while
attempting to wall mount your
telephone.
i) Drill two 4mm diameter holes in
the wall either 100mm or 72mm
apart according to your preference.
Wall
Wall plug Screw
100mm or 72mm
ii) Insert wall plugs into the holes,
and then insert a screw into each
hole. Leave approximately 5mm
of the screw head protruding
from the wall to hold the base
securely in place.
iii) Position the telephone onto the
screws. Drop down and secure
into place.
Getting to know your phone Using the phone
Make a call
1 Lift the handset and wait for the
dial tone.
2 Enter the telephone number.
End a call
1 Replace the handset or press the
hook switch if you want to make a
follow-on call.
Receive a call
1 When you receive a call, the
telephone rings and the red
incoming call LED indicator will
flash. Simply pick up the handset
to answer the call.
Last number redial
1 Lift the handset and press the
button. The last number
called will be redialled.
A redial number can only be 32
digits long. If the last number
redialled was longer than 32
digits only the first 32 digits will
be dialled out.
Mute
1 During a call, press and release the
button to mute the handset
microphone. The red LED on the
mute button will illuminate to
indicate that the mute feature is on.
Your caller now cannot hear you speak.
2 To switch mute off, press and release
the button again. The red LED
will turn off and your caller will now
be able to hear you.
The mute feature will automatically
switch off if you replace the handset
on the base.
Adjust the ringer volume
1 Adjust the switch on the front of the
handset to the volume you want.
There are 3 volume levels: high,
low or off. The default is high.
Quickdial memory
You can store 10 of your most
frequently dialled telephone numbers
under the quickdial memory buttons
to . There is a quickdial memory
card located on the base of the
telephone so you can make a note of
the number or the contact associated
with the number you have stored.
You’ll need to lift the plastic plate up
so you can write on the card.
Quickdial memory telephone
numbers can be a maximum of
32 digits. If you enter more than
32 digits you will hear an error
tone and the number entered will
not be saved.
Store a number in the
quickdial memory
1 Lift the handset.
2 Press and hold the button
for 2 seconds until you hear a
confirmation tone, then release.
The red LED on the Mute button
will flash.
3 Press a button to assign a number:
to . A confirmation tone will
be heard.
4 Dial the number you want to store.
5 Press and release the button.
A confirmation tone will be heard.
6 Replace the handset.
If you wish to cancel storing a
number, replace the handset
on the base. The storing process
will be cancelled and any number
that was previously stored will
be retained.
Dial a quickdial memory number
1 Lift the handset and wait for the
dial tone.
2 Press the button.
3 Press the quickdial memory
location button to under
which the number you want is
stored. The number will be dialled
out automatically.
Delete a number stored in the
quickdial memory
1 Lift the handset.
2 Press and hold the button
until you hear a confirmation tone,
then release. The red LED on the
mute button will flash.
3 Press the quickdial memory
location button to that you
want to delete.
4 Press the button. You will
hear a confirmation tone. Replace
the handset on the base.
Redial
Press to redial
the last number
called.
Mute (with
LED indicator)
During a call,
mutes your voice
so your caller
cannot hear
you. The red
LED illuminates
when the mute
function is on
and flashes
when storing
a number in
the quickdial
memory.
Ringer volume
switch
Use to select the
ringer volume:
high, low or off.
Incoming call
LED indicator
Red LED flashes
to indicate an
incoming call.
Hook switch
Press to make
a follow-on
call without
replacing
the handset.
If wall mounted,
allows your
handset to rest
securely
on the base.
R
Used with switchboard
services and certain
BT Calling Features.
Quick dial
Use to store and dial telephone
numbers in the quickdial memory.
23454 6789
2838 Duet 210 UG [3].indd 1-8 02/09/2015 16:40

If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
Welcome ….
to your BT Duet 210
Corded Telephone
• 10 number quickdial memory
- for ease of dialling your most
important telephone numbers
• Mute – mutes your voice so
you can talk to someone else in
the room without your caller
hearing you
• Last number redial – easy,
one-touch dialling of the last
number called
• Desk or wall mountable for
your convenience
Getting started
Setting up
1 Plug the telephone line cord into
the telephone wall socket.
Using broadband on the same
phone line?
To avoid problems with your
broadband or noise on your
phone line, you might need to
plug it into the wall socket via a
microfilter (not supplied).
If your main phone
socket has a single
socket, as shown,
you’ll need to
use microfilters.
You don’t need to use
microfilters if your main
phone socket has two
separate sockets,
like these:
2 You can use your telephone on a
desk or similar surface or it can be
wall mounted:
To use on a desk
i) Press the telephone line cord into
the groove on the underside of the
base to ensure the phone sits flat.
To wall mount your phone
Important
Before you wall mount, please
check that:
- the wall can support the
weight of the phone
- you are not drilling into any
hidden wiring or plumbing
- the telephone line cord will
reach the telephone socket
BT are not responsible for any
damage/injury caused while
attempting to wall mount your
telephone.
i) Drill two 4mm diameter holes in
the wall either 100mm or 72mm
apart according to your preference.
Wall
Wall plug Screw
100mm or 72mm
ii) Insert wall plugs into the holes,
and then insert a screw into each
hole. Leave approximately 5mm
of the screw head protruding
from the wall to hold the base
securely in place.
iii) Position the telephone onto the
screws. Drop down and secure
into place.
Getting to know your phone Using the phone
Make a call
1 Lift the handset and wait for the
dial tone.
2 Enter the telephone number.
End a call
1 Replace the handset or press the
hook switch if you want to make a
follow-on call.
Receive a call
1 When you receive a call, the
telephone rings and the red
incoming call LED indicator will
flash. Simply pick up the handset
to answer the call.
Last number redial
1 Lift the handset and press the
button. The last number
called will be redialled.
A redial number can only be 32
digits long. If the last number
redialled was longer than 32
digits only the first 32 digits will
be dialled out.
Mute
1 During a call, press and release the
button to mute the handset
microphone. The red LED on the
mute button will illuminate to
indicate that the mute feature is on.
Your caller now cannot hear you speak.
2 To switch mute off, press and release
the button again. The red LED
will turn off and your caller will now
be able to hear you.
The mute feature will automatically
switch off if you replace the handset
on the base.
Adjust the ringer volume
1 Adjust the switch on the front of the
handset to the volume you want.
There are 3 volume levels: high,
low or off. The default is high.
Quickdial memory
You can store 10 of your most
frequently dialled telephone numbers
under the quickdial memory buttons
to . There is a quickdial memory
card located on the base of the
telephone so you can make a note of
the number or the contact associated
with the number you have stored.
You’ll need to lift the plastic plate up
so you can write on the card.
Quickdial memory telephone
numbers can be a maximum of
32 digits. If you enter more than
32 digits you will hear an error
tone and the number entered will
not be saved.
Store a number in the
quickdial memory
1 Lift the handset.
2 Press and hold the button
for 2 seconds until you hear a
confirmation tone, then release.
The red LED on the Mute button
will flash.
3 Press a button to assign a number:
to . A confirmation tone will
be heard.
4 Dial the number you want to store.
5 Press and release the button.
A confirmation tone will be heard.
6 Replace the handset.
If you wish to cancel storing a
number, replace the handset
on the base. The storing process
will be cancelled and any number
that was previously stored will
be retained.
Dial a quickdial memory number
1 Lift the handset and wait for the
dial tone.
2 Press the button.
3 Press the quickdial memory
location button to under
which the number you want is
stored. The number will be dialled
out automatically.
Delete a number stored in the
quickdial memory
1 Lift the handset.
2 Press and hold the button
until you hear a confirmation tone,
then release. The red LED on the
mute button will flash.
3 Press the quickdial memory
location button to that you
want to delete.
4 Press the button. You will
hear a confirmation tone. Replace
the handset on the base.
Redial
Press to redial
the last number
called.
Mute (with
LED indicator)
During a call,
mutes your voice
so your caller
cannot hear
you. The red
LED illuminates
when the mute
function is on
and flashes
when storing
a number in
the quickdial
memory.
Ringer volume
switch
Use to select the
ringer volume:
high, low or off.
Incoming call
LED indicator
Red LED flashes
to indicate an
incoming call.
Hook switch
Press to make
a follow-on
call without
replacing
the handset.
If wall mounted,
allows your
handset to rest
securely
on the base.
R
Used with switchboard
services and certain
BT Calling Features.
Quick dial
Use to store and dial telephone
numbers in the quickdial memory.
23454 6789
2838 Duet 210 UG [3].indd 1-8 02/09/2015 16:40

If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
Welcome ….
to your BT Duet 210
Corded Telephone
• 10 number quickdial memory
- for ease of dialling your most
important telephone numbers
• Mute – mutes your voice so
you can talk to someone else in
the room without your caller
hearing you
• Last number redial – easy,
one-touch dialling of the last
number called
• Desk or wall mountable for
your convenience
Getting started
Setting up
1 Plug the telephone line cord into
the telephone wall socket.
Using broadband on the same
phone line?
To avoid problems with your
broadband or noise on your
phone line, you might need to
plug it into the wall socket via a
microfilter (not supplied).
If your main phone
socket has a single
socket, as shown,
you’ll need to
use microfilters.
You don’t need to use
microfilters if your main
phone socket has two
separate sockets,
like these:
2 You can use your telephone on a
desk or similar surface or it can be
wall mounted:
To use on a desk
i) Press the telephone line cord into
the groove on the underside of the
base to ensure the phone sits flat.
To wall mount your phone
Important
Before you wall mount, please
check that:
- the wall can support the
weight of the phone
- you are not drilling into any
hidden wiring or plumbing
- the telephone line cord will
reach the telephone socket
BT are not responsible for any
damage/injury caused while
attempting to wall mount your
telephone.
i) Drill two 4mm diameter holes in
the wall either 100mm or 72mm
apart according to your preference.
Wall
Wall plug Screw
100mm or 72mm
ii) Insert wall plugs into the holes,
and then insert a screw into each
hole. Leave approximately 5mm
of the screw head protruding
from the wall to hold the base
securely in place.
iii) Position the telephone onto the
screws. Drop down and secure
into place.
Getting to know your phone Using the phone
Make a call
1 Lift the handset and wait for the
dial tone.
2 Enter the telephone number.
End a call
1 Replace the handset or press the
hook switch if you want to make a
follow-on call.
Receive a call
1 When you receive a call, the
telephone rings and the red
incoming call LED indicator will
flash. Simply pick up the handset
to answer the call.
Last number redial
1 Lift the handset and press the
button. The last number
called will be redialled.
A redial number can only be 32
digits long. If the last number
redialled was longer than 32
digits only the first 32 digits will
be dialled out.
Mute
1 During a call, press and release the
button to mute the handset
microphone. The red LED on the
mute button will illuminate to
indicate that the mute feature is on.
Your caller now cannot hear you speak.
2 To switch mute off, press and release
the button again. The red LED
will turn off and your caller will now
be able to hear you.
The mute feature will automatically
switch off if you replace the handset
on the base.
Adjust the ringer volume
1 Adjust the switch on the front of the
handset to the volume you want.
There are 3 volume levels: high,
low or off. The default is high.
Quickdial memory
You can store 10 of your most
frequently dialled telephone numbers
under the quickdial memory buttons
to . There is a quickdial memory
card located on the base of the
telephone so you can make a note of
the number or the contact associated
with the number you have stored.
You’ll need to lift the plastic plate up
so you can write on the card.
Quickdial memory telephone
numbers can be a maximum of
32 digits. If you enter more than
32 digits you will hear an error
tone and the number entered will
not be saved.
Store a number in the
quickdial memory
1 Lift the handset.
2 Press and hold the button
for 2 seconds until you hear a
confirmation tone, then release.
The red LED on the Mute button
will flash.
3 Press a button to assign a number:
to . A confirmation tone will
be heard.
4 Dial the number you want to store.
5 Press and release the button.
A confirmation tone will be heard.
6 Replace the handset.
If you wish to cancel storing a
number, replace the handset
on the base. The storing process
will be cancelled and any number
that was previously stored will
be retained.
Dial a quickdial memory number
1 Lift the handset and wait for the
dial tone.
2 Press the button.
3 Press the quickdial memory
location button to under
which the number you want is
stored. The number will be dialled
out automatically.
Delete a number stored in the
quickdial memory
1 Lift the handset.
2 Press and hold the button
until you hear a confirmation tone,
then release. The red LED on the
mute button will flash.
3 Press the quickdial memory
location button to that you
want to delete.
4 Press the button. You will
hear a confirmation tone. Replace
the handset on the base.
Redial
Press to redial
the last number
called.
Mute (with
LED indicator)
During a call,
mutes your voice
so your caller
cannot hear
you. The red
LED illuminates
when the mute
function is on
and flashes
when storing
a number in
the quickdial
memory.
Ringer volume
switch
Use to select the
ringer volume:
high, low or off.
Incoming call
LED indicator
Red LED flashes
to indicate an
incoming call.
Hook switch
Press to make
a follow-on
call without
replacing
the handset.
If wall mounted,
allows your
handset to rest
securely
on the base.
R
Used with switchboard
services and certain
BT Calling Features.
Quick dial
Use to store and dial telephone
numbers in the quickdial memory.
23454 6789
2838 Duet 210 UG [3].indd 1-8 02/09/2015 16:40

If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
Offices worldwide
The services described in this publication are subject
to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions
of contract. Nothing in this publication forms any part of
any contract.
© British Telecommunications plc 2015.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Printed in China.
* UK's No.1 Phone Brand based on sales. Source: GfK RT UK,
Landline Phone sales, volume and value sales, Jan 2000 - Dec 2014.
†Calls made from within the UK mainland network are free.
Mobile and international call costs may vary.
Designed and produced by The Art & Design Partnership Ltd.
BT Duet 210 (09/15) Issue 1
General
information
Safety
- Only use the telephone line cord
supplied otherwise your telephone
may not work.
- Do not open the handset or base of
the telephone. This could expose
you to high voltages or other risks.
- Do not stand your product on
carpets or other surfaces that
generate fibres, or place it in
locations preventing the free
flow of air over its surfaces.
- Do not expose to direct sunlight.
- Do not submerge any part of
your product in water and do
not use it in damp conditions,
such as bathrooms.
- Do not expose your product to
fire, explosive or other hazardous
conditions.
Cleaning
Clean the telephone with a damp (not
wet) cloth, or an anti-static wipe.
Never use household polish as this will
damage the product. Never use a dry
cloth as this may cause a static shock.
Product disposal
instructions
The symbol shown here and on the
product means that the product is
classed as Electrical or Electronic
Equipment and should not be disposed
with other household or commercial
waste at the end of its working life.
The Waste of Electrical and Electronic
Equipment (WEEE) Directive
(2002/96/EC) has been put in place
to recycle products using best
available recovery and recycling
techniques to minimize the impact
on the environment, treat any
hazardous substances and avoid
the increasing landfill.
Product disposal instructions for
residential users
When you have no further use for
it, please dispose of the product as
per your local authority’s recycling
processes. For more information
please contact your local authority
or the retailer where the product
was purchased.
Product disposal instructions for
business users
Business users should contact their
suppliers and check the terms and
conditions of the purchase contract
and ensure that this product is not
mixed with other commercial waste
for disposal.
Guarantee
Your BT Duet 210 is guaranteed for a
period of 12 months from the date of
purchase. Subject to the terms listed
below, the guarantee will provide for
the repair of, or at BT’s or its agent’s
discretion, the option to replace the BT
Duet 210 or any component thereof,
which is identified as faulty or below
standard, or as a result of inferior
workmanship or materials. Products
over 28 days old from the date of
purchase may be replaced with a
refurbished or repaired product.
Within the 12 month
guarantee period:
Prior to returning your product,
please visit bt.com/producthelp to
view answers to Frequently
Asked Questions.
Outside the 12 month
guarantee period:
If your product needs repair after the
guarantee period has ended, the repair
must meet the approval requirements
for connection to the telephone
network. We recommend that you
contact BT’s approved repair agent
Discount Communications Ltd on 0800
980 8999 or a local qualified repairer.
Returning your phone
Where possible, pack the product in
its original packaging. Please
remember to include all parts,
including the telephone line cord.
For guarantee purposes proof of
purchase is required so please keep
your receipt.
How many telephones can I have?
All items of telephone equipment have
a Ringer Equivalence Number (REN),
which is used to calculate the number
of items which may be connected to
any one telephone line. Your BT Duet
210 has a REN of 1. A total REN of
4 is allowed. If the total REN of 4 is
exceeded, the telephones may not
ring. With different telephone types
there is no guarantee of ringing, even
when the REN is less than 4.
Switchboard compatibility
This product is intended for use within
the UK for connection to the public
telephone network and compatible
switchboards which support tone
dialling and timed break recall. If in
doubt, please consult your network
service provider.
Switchboard external line
access code
When connected to an internal
switchboard, you may need to enter
an access code e.g. 9 to get an outside
line. So that the switchboard has time
to pick up an outside line, you may also
need to add a Pause after the access
code. A Pause lasts 2.5 seconds.
To insert a pause
1 When storing a number in the
quickdial memory, press the
button in the place you want a
pause inserted.
Recall
The button is used when
connected to certain switchboards
e.g to transfer calls and for some BT
Calling Features or other services
available from your network provider.
R&TTE
This product is intended for use
within the UK for connection to
the public telephone network and
compatible switchboards.
This equipment complies with
the essential requirements
for the Radio Equipment and
Telecommunications Terminal
Equipment Directive 1999/5/EC.
Declaration of Conformance
Hereby, BT declares that this
BT Duet 210 is in compliance with
the essential requirements and
other relevant provisions of
Directive 1999/5/EC.
If you would like a copy of the
Declaration of Conformance, please
visit bt.com/producthelp
User Guide formats
This document is also available in
other formats, such as Large print,
Braille and Audio CD.
If you would like a copy, please visit
bt.com/producthelp
BT Duet 210
Corded Phone
10 11 12 13 14 15
For a Better Future
We’re always looking to make our
products last longer and use less
power, so we don’t have such a big
impact on the environment.
To find out about what we are
doing, visit bt.com/betterfuture
UK’s best selling phone brand*
User Guide
2838 Duet 210 UG [3].indd 9-16 02/09/2015 16:40

If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
If you need some help, call us on 0800 145 6789†
or go to bt.com/producthelp
Offices worldwide
The services described in this publication are subject
to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions
of contract. Nothing in this publication forms any part of
any contract.
© British Telecommunications plc 2015.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Printed in China.
* UK's No.1 Phone Brand based on sales. Source: GfK RT UK,
Landline Phone sales, volume and value sales, Jan 2000 - Dec 2014.
†Calls made from within the UK mainland network are free.
Mobile and international call costs may vary.
Designed and produced by The Art & Design Partnership Ltd.
BT Duet 210 (09/15) Issue 1
General
information
Safety
- Only use the telephone line cord
supplied otherwise your telephone
may not work.
- Do not open the handset or base of
the telephone. This could expose
you to high voltages or other risks.
- Do not stand your product on
carpets or other surfaces that
generate fibres, or place it in
locations preventing the free
flow of air over its surfaces.
- Do not expose to direct sunlight.
- Do not submerge any part of
your product in water and do
not use it in damp conditions,
such as bathrooms.
- Do not expose your product to
fire, explosive or other hazardous
conditions.
Cleaning
Clean the telephone with a damp (not
wet) cloth, or an anti-static wipe.
Never use household polish as this will
damage the product. Never use a dry
cloth as this may cause a static shock.
Product disposal
instructions
The symbol shown here and on the
product means that the product is
classed as Electrical or Electronic
Equipment and should not be disposed
with other household or commercial
waste at the end of its working life.
The Waste of Electrical and Electronic
Equipment (WEEE) Directive
(2002/96/EC) has been put in place
to recycle products using best
available recovery and recycling
techniques to minimize the impact
on the environment, treat any
hazardous substances and avoid
the increasing landfill.
Product disposal instructions for
residential users
When you have no further use for
it, please dispose of the product as
per your local authority’s recycling
processes. For more information
please contact your local authority
or the retailer where the product
was purchased.
Product disposal instructions for
business users
Business users should contact their
suppliers and check the terms and
conditions of the purchase contract
and ensure that this product is not
mixed with other commercial waste
for disposal.
Guarantee
Your BT Duet 210 is guaranteed for a
period of 12 months from the date of
purchase. Subject to the terms listed
below, the guarantee will provide for
the repair of, or at BT’s or its agent’s
discretion, the option to replace the BT
Duet 210 or any component thereof,
which is identified as faulty or below
standard, or as a result of inferior
workmanship or materials. Products
over 28 days old from the date of
purchase may be replaced with a
refurbished or repaired product.
Within the 12 month
guarantee period:
Prior to returning your product,
please visit bt.com/producthelp to
view answers to Frequently
Asked Questions.
Outside the 12 month
guarantee period:
If your product needs repair after the
guarantee period has ended, the repair
must meet the approval requirements
for connection to the telephone
network. We recommend that you
contact BT’s approved repair agent
Discount Communications Ltd on 0800
980 8999 or a local qualified repairer.
Returning your phone
Where possible, pack the product in
its original packaging. Please
remember to include all parts,
including the telephone line cord.
For guarantee purposes proof of
purchase is required so please keep
your receipt.
How many telephones can I have?
All items of telephone equipment have
a Ringer Equivalence Number (REN),
which is used to calculate the number
of items which may be connected to
any one telephone line. Your BT Duet
210 has a REN of 1. A total REN of
4 is allowed. If the total REN of 4 is
exceeded, the telephones may not
ring. With different telephone types
there is no guarantee of ringing, even
when the REN is less than 4.
Switchboard compatibility
This product is intended for use within
the UK for connection to the public
telephone network and compatible
switchboards which support tone
dialling and timed break recall. If in
doubt, please consult your network
service provider.
Switchboard external line
access code
When connected to an internal
switchboard, you may need to enter
an access code e.g. 9 to get an outside
line. So that the switchboard has time
to pick up an outside line, you may also
need to add a Pause after the access
code. A Pause lasts 2.5 seconds.
To insert a pause
1 When storing a number in the
quickdial memory, press the
button in the place you want a
pause inserted.
Recall
The button is used when
connected to certain switchboards
e.g to transfer calls and for some BT
Calling Features or other services
available from your network provider.
R&TTE
This product is intended for use
within the UK for connection to
the public telephone network and
compatible switchboards.
This equipment complies with
the essential requirements
for the Radio Equipment and
Telecommunications Terminal
Equipment Directive 1999/5/EC.
Declaration of Conformance
Hereby, BT declares that this
BT Duet 210 is in compliance with
the essential requirements and
other relevant provisions of
Directive 1999/5/EC.
If you would like a copy of the
Declaration of Conformance, please
visit bt.com/producthelp
User Guide formats
This document is also available in
other formats, such as Large print,
Braille and Audio CD.
If you would like a copy, please visit
bt.com/producthelp
BT Duet 210
Corded Phone
10 11 12 13 14 15
For a Better Future
We’re always looking to make our
products last longer and use less
power, so we don’t have such a big
impact on the environment.
To find out about what we are
doing, visit bt.com/betterfuture
UK’s best selling phone brand*
User Guide
2838 Duet 210 UG [3].indd 9-16 02/09/2015 16:40