BT PARAGON 400 User manual

Payphone Contour 400
User guide
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 1

2
Calls and cash pages 4 – 17
find out:
•how to make calls
•about the different types of calls
you can make
•about pre-funding
•about more call functions
•how to check your cash
calls
making a call using the handset . . . . . . . . . . . . . .04
making a loudspeaker call . . . . . . . . . . . . . . . . . . . .04
making a call using a headset . . . . . . . . . . . . . . . . .05
calling a memory number . . . . . . . . . . . . . . . . . . . . . . . 6
changing the speech volume . . . . . . . . . . . . . . . . . . . 6
making another call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
the big red button . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
checks
checking a number before you call . . . . . . . . . . . 8
checking the cost of your call . . . . . . . . . . . . . . . . . . 9
answering an incoming call . . . . . . . . . . . . . . . . . . . . 9
pre-funded accounts
switching pre-funding on . . . . . . . . . . . . . . . . . . . . . 10
to change a pre-funded phone number . . . . . 11
to add money to an account . . . . . . . . . . . . . . . . . . 12
to delete an account . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
making a pre-funded call . . . . . . . . . . . . . . . . . . . . . . 13
more call functions
using a text phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
redialling the last number you called . . . . . . . 15
transferring a call from an extension . . . . . . . 15
using the owner mode . . . . . . . . . . . . . . . . . . . . . . . . . 16
using the control port . . . . . . . . . . . . . . . . . . . . . . . . . . 16
cash
checking your takings . . . . . . . . . . . . . . . . . . . . . . . . . 17
emptying the cash tray . . . . . . . . . . . . . . . . . . . . . . . . 17
Features
pages 18 – 27
Calls and cash
pages 4 – 17
Troubleshooting
pages 28 – 29
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 2

Calls and cash
pages 4 – 17
Features
pages 18 – 27
Pre-funded accounts pages 30 – 31
Technical page 33
Features pages 18 – 27
find out how to get the most from your payphone
If you’d like to change the way any of these features work,
you can contact us using the details on page 34, or follow the
instructions in this section.
PIN change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
call barring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
call back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
call charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
minimum fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
memory buttons and the
big red button . . . . . . . . . . . . . . . . . . . . . . . . . . 22
new call types . . . . . . . . . . . . . . . . . . . . . . . . . . 23
display languages . . . . . . . . . . . . . . . . . . . . . 23
fake coins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
old coins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
new coins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
caller display . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
incoming operator call barring . . . . . . 26
time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
dialling types . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
incoming call barring . . . . . . . . . . . . . . . . . 27
switchboards . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Subject to your contract
with BT Payphones,
you may not be able to
change some of these
features.
Troubleshooting pages 28 – 29
how to solve some of the more common problems
Troubleshooting
pages 28 – 29
This payphone is mains powered, please refer to page 18 to see how your payphone
may be affected if power is disconnected.
3
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 3

Features
pages 18 – 27
Calls and cash
pages 4 – 17
Troubleshooting
pages 28 – 29
4
Making calls and managing your cash
Making a call using the handset
1Lift the handset and insert your money
2Dial the number
When you ve dialled, the payphone will check that there s
enough money to start the call. If there isn t, it will eject the
first coin and request one of a higher value.
You can check how many seconds you ll get for 10p
or the minimum fee for this call. Check your notice
for details.
3Watch the display for information
The display shows how much time is left during the call.
When 20 seconds of call time is left, you ll hear the pips.
If you don t add any coins, the call will end.
Remember the payphone doesn t return unused coins.
Making a loudspeaker call
1Press the green LOUDSPEAKER button and insert
your money
2Dial the number and wait for an answer
3Speak towards the payphone when your call is
answered
4Press the green LOUDSPEAKER button when you’re
ready to end your call
020 7123 4567
INSERT 20p
020 7123 4567
INSERT 20p
eg
eg
eg
eg
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 4

Calls and cash
pages 4 – 17
Features
pages 18 – 27
Troubleshooting
pages 28 – 29
5
Making a call using a headset
1Plug your headset into the headset lead and press the
blue HEADSET button
The light will come on.
2Insert your money
3Dial the number
4Press the blue HEADSET button when you’re ready to
end your call
020 7123 4567
INSERT 20p
eg
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 5

6
alling a memory number
1Lift the handset, press the green LOUDSPEAKER
button or plug in your headset and press the blue
HEADSET button to start your call
2Press the Memory button you want and wait for
the call to be answered
Any more coins you put in while the payphone is dialling
will be ejected.
hanging the speech volume
Press VOLUME up to four times to increase the
volume
Press VOLUME again to return to the initial volume
The Payphone Contour 400 is fitted with an
inductive coupler handset that makes calls easier
to hear when used with a suitable hearing aid.
This is a legal requirement. If you use a behind-
the-ear hearing aid, move the switch to the ‘T position and
hold the handset earpiece next to the hearing aid.
TAXI
INSERT 20p
eg
eg
Features
pages 18 – 27
Calls and cash
pages 4 – 17
Troubleshooting
pages 28 – 29
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 6

Calls and cash
pages 4 – 17
Features
pages 18 – 27
Troubleshooting
pages 28 – 29
7
Making another call
1Don’t hang up at the end of the first call
As long as you have the minimum fee left,
you can make another call.
2Press the orange NEXT CALL button
3Dial the next number you want
4Watch the display for information
020 7123 4567
please dial
eg
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 7

The BIG RED BUTTON
Callers can press the big red button to call for local
assistance in an emergency.
You will need to programme the local assistance number
(see page 22).
1Press the big red button and wait for an answer
The LOUDSPEAKER and HEADSET lights will
come on. You can use the loudspeaker or the handset.
2Press the big red button again to end the call
hecking a number before you call
1Do not start the call
2Press HH
3Dial the phone number you want and check the number
on the display
If you make a mistake as you dial, you can press
REDIAL & DELETE to delete the last number you dialled.
4Lift the handset, press HEADSET or press
LOUDSPEAKER to start your call
5Insert your money
The payphone will dial the number.
INSERT 20P
KEy numbe
Features
pages 18 – 27
Calls and cash
pages 4 – 17
Troubleshooting
pages 28 – 29
eg
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 8

Calls and cash
pages 4 – 17
Features
pages 18 – 27
Troubleshooting
pages 28 – 29
9
hecking the cost of your call
1Start the call and press HH
2Dial the phone number you want
The display will switch between the number you dial and the
charge for your call.
3Press HH
4Insert your money
The payphone will dial the number.
Answering an incoming call
The headset and loudspeaker lights will flash when the
payphone rings.
1Lift the handset, press the green LOUDSPEAKER
button or plug in your headset and press the blue
HEADSET button
INSERT 20P
£2.50
KEy numbe
eg
eg
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 9

Switching pre-funding on
With a pre-funded account, callers don t need to use coins
for calls to the four numbers they call most often. They just
need to enter their own PIN and press a memory button.
The cost of the call will be charged to their account.
You can have up to 30 pre-funded accounts.
The account holders will need to ask you to pay money into
their account before they can start making calls. They can
pay more money into their account during calls.
There s a limit of £10 for each account. This can be increased
to £15, £20 or £25 subject to your contract with BT. For more
information, contact us using the details on page 34.
1Lift the handset, unlock the top cover, enter your
owner PIN and relock the top cover
2Dial SS76HH
3Press Memory 3 to switch pre-funding on
4Press HH
5Press HH
6Enter the PIN that the account holder wants to use and
make a note of the PIN on page 30
This can be between 1 and 6 characters.
7Press HH
Enter up to £10 of coins to fund the account
9Press HH
ENTER TEL
£9.50
ENTER COINS
1639
pin
acc pin 01
p efunding
p efunding x
money
10
Features
pages 18 – 27
Calls and cash
pages 4 – 17
Troubleshooting
pages 28 – 29
eg
eg
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 10

10 Enter the first phone number that the account holder
wants and press HH
11 Press Memory 1 to scroll through and choose the
charge band the payphone should use when the
account holder calls this number
12 Press HH
13 Press the Memory button that the account holder will
press to dial this number
14 Repeat steps 11 to 13 for the other three phone
numbers that the account holder wants
To change a pre-funded phone number
1Follow steps 1 to 9 on page 10
You may not need to add more money.
2Enter the new phone number and press HH
3Press Memory 1 to scroll through and choose the
charge band the payphone should use when the
account holder calls this number
4Press HH
5Press the Memory button that the account holder
wants to use to dial the number
The new number will replace the previous number stored on
that button.
STORED
MEMORY KEY
STORED
MEMORY KEY
Calls and cash
pages 4 – 17
Features
pages 18 – 27
Troubleshooting
pages 28 – 29
11
There’s a table on page 30 of this guide to
help you to keep a record of pre-funded
accounts.
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 11

To add money to an account
The account holder can also add money during a call to
top up their account.
1Lift the handset, unlock the top cover, enter your owner
PIN and relock the top cover
2Dial SS79HHand press HHagain
3Press Memory 3 or 4to scroll through the accounts
4Press HHto check how much money is in an account
Pressing HHagain changes the display back to the
account number. You can switch between the two displays
by pressing HH.
5Add the money to the account
To delete an account
Make sure you make a note of the credit held in the
account before you delete it. This information will be lost.
1Lift the handset, unlock the top cover, enter your owner
PIN and relock the top cover
2Dial SS79HH
3Press Memory 3 or 4to scroll through the accounts
4Press HHto check how much money is in the account
Make a note of how much is in the account for your records.
5Press HH
6Press REDIAL & DELETE
7Press HH
DELETED
DEL ACC 01
ACCOUNT 01
ACCOUNT 01
MONEY
£7.30
£2.10
ACCOUNT 01
money
12
Features
pages 18 – 27
Calls and cash
pages 4 – 17
Troubleshooting
pages 28 – 29
eg
eg
eg
eg
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 12

Calls and cash
pages 4 – 17
Features
pages 18 – 27
Troubleshooting
pages 28 – 29
13
Making a pre-funded call
1Lift the handset, press LOUDSPEAKER ON/OFF or
plug in your headset and press HEADSET ON/OFF
2Press SS, enter your PIN and press HH
3Press a Memory button to make your call
The payphone will dial the number and show the credit in the
account. You can insert coins during any call to top up
your account.
4Replace the handset, press the HEADSET ON/OFF
button or press the LOUDSPEAKER ON/OFF button
to end the call
020 7123 456
PLEASE DIAL
inse t 20p
eg
eg
eg
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 13

14
Features
pages 18 – 27
Calls and cash
pages 4 – 17
Troubleshooting
pages 28 – 29
Using a text phone
Calls made using a text phone will be charged at the
normal payphone rate.
1Plug your text phone into the socket
2Press the green LOUDSPEAKER ON/OFF button to
start your call
3Insert your money
4Dial the number on the payphone keypad
5Use your text phone as normal when your call is
connected
6Remove the text phone from the socket when your call
is over and press the green LOUDSPEAKER button
If you don t do this, other features may be affected.
020 7123 456
eg
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 14

Redialling the last number you called
1Don’t hang up when you hear the engaged tone
2Press the orange NEXT CALL button
3Press REDIAL & DELETE
The payphone will redial the last number for you.
Transferring a call from an extension
You can transfer a call from an extension phone to
the payphone.
You will need to programme 0800 on the red button
so you won t be able to use it for local assistance calls
(see page 22).
1Press the big red button
The call on the extension will be transferred to the payphone.
You can also answer the call using the handset or headset.
2Press the green LOUDSPEAKER ON/OFF button to
end your call
020 7123 456
please dial
Calls and cash
pages 4 – 17
Features
pages 18 – 27
Troubleshooting
pages 28 – 29
15
eg
There’s a label for the red button packed
with your payphone. Write “Extension calls”
on the label and stick it above the button.
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 15

16
Features
pages 18 – 27
Calls and cash
pages 4 – 17
Troubleshooting
pages 28 – 29
Using the owner mode
People who know the PIN can make calls without using
coins. Usually this is only the owner of the payphone.
To switch this feature on, contact the Helpdesk. For contact
details, see page 34.
1Lift the handset and press S
2Enter your PIN
3Press the orange NEXT CALL button
4Dial the number
Using the control port
You can use the control port to connect keypads and other
equipment to the phone.
If you would like more information on what equipment you
can connect to the control port, contact the Helpdesk. For
contact details, see page 34.
1Plug your equipment into the control port
2Follow the instructions for your equipment
020 7123 456
owne call
1234
pin
eg
eg
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 16

Calls and cash
pages 4 – 17
Features
pages 18 – 27
Troubleshooting
pages 28 – 29
hecking your takings
1Lift the handset and unlock the cover
2Press S66H
The display shows how much money the payphone has taken
since it was last reset. If you re going to empty the cash tray,
reset the payphone to £0.
•To leave the amount unchanged
Press H
•To reset to £0
Press 0H
•To see how much the payphone has taken
since it was first used
Press Hagain
£145.76
£0.00
£32.40
pin
Emptying the cash tray
Unlock and remove tray. After you’ve emptied the
cash tray, make sure that you replace and lock it.
eg
eg
17
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 17

1
Troubleshooting
pages 28 – 29
Features
Your Payphone Contour 400’s many features let
you choose just how you want it to work.
Depending on your contract with BT, you can
change the way the features work. We can do
this for you if you contact the Helpdesk.
We’ll need to know the telephone number of
your payphone, and we may also ask you some
security questions.
For contact details, see page 34.
You can programme the features yourself if you
want to. The rest of this section tells you how.
Programming the features yourself
Before you can programme the features you need to
begin the owner programming mode
1Lift the handset or press the green
LOUDSPEAKER ON/OFF button
2Unlock the top cover
3Enter your PIN
4Press H
5Lock the top cover
Now you're ready to choose the feature you
want to programme.
Features
pages 18 – 27
Calls and cash
pages 4 – 17
Power loss
The Payphone Contour 400 is mains powered. If it is unplugged
or there is a power loss, only emergency calls will be possible.
These facilities will not work:
• loudspeaker
• headset
• text phone
• large button keypad
• any equipment connected
to the serial port
• backlit display
• incoming calls
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 18

19
Feature page
Use the PIN change feature if you think 20
someone else knows your PIN or you want
one that’s easier to remember
Use Call barring to stop calls to certain numbers 20
Stop the last person called from making a 20
Call back to your phone so that other people
who are waiting have a chance to make their call
Alter the Call charges to give callers more 21
or less time for their money
You can change the Minimum fee if most 21
calls from your payphone are short
Programme the Memory buttons with useful 22
phone numbers
Programme the big red button for help or to 22
transfer an extension call
Programme New call types if you want to 23
charge a specific fee for certain types of calls
If you get a lot of people from overseas using 23
your payphone, you can let them choose their
Display language
Feature page
Programme your payphone to recognise 24
New coins when they’re introduced and to
reject Fake or Old coins
Switch on Call privacy if you’ve got more than 25
one phone connected to your line
Display the phone number of your caller with 25
Caller display
You can use Incoming operator call barring to 26
stop operators connecting reverse charge calls to
your payphone
Extra features
Set the Time and Day so that your payphone can work out 26
what rate to charge for calls
If you’re on an older exchange, you might need to switch the 26
Dialling type from tone to pulse dialling
As your payphone doesn’t charge for incoming calls, you can 27
use Incoming call barring to bar them
Make Switchboard settings if your payphone is on a 27
switchboard and you need to dial a number to get an outside line
Calls and cash
pages 4 – 17
Features
pages 18 – 27
Troubleshooting
pages 28 – 29
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 19

20
Choose the feature to programme Start EndProgramme … … and watch the display
all back
You can stop the payphone from
accepting calls from the last number
that was dialled.
S56H•Press Memory 3 to choose
whether calling the payphone back
is allowed ✓or not ✘
H
LAST NO
PIN change
Change your PIN if you think that
someone else has found out what it is
or if you want one that s easier to
remember.
eeping your PIN safe
If you want to write your PIN down,
make sure you disguise it as another
number such as phone number or
birthday.
S74H•Enter the PIN you want H
SET TO _ _ _
all barring
You can stop calls from being made to
certain types of numbers, such as
international numbers.
S22H•Press Memory 1 to choose the type of
call you want to bar
•Press Memory 3 to change between
barred ✘and allowed ✓
FREE H
Features
pages 18 – 27
Calls and cash
pages 4 – 17
Troubleshooting
pages 28 – 29
Display
blinks to
confirm
change
Display
blinks to
confirm
change
Display
blinks to
confirm
change
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 20