BT IN TOUCH PENDANT User manual

1
For use
with a
Caller Display
network
service
*
BT In Touch
User guide for the BT In Touch 2000 User Phone and BT In Touch Pendant
Working in conjunction with the BT In Touch 2000 package

2
* FOR USE WITH A CALLER DISPLAY
NETWORK SERVICE
A Caller Display network service has to
be set up by BT or your service provider
and you will need to be connected to a
digital exchange.
Please note
• Please staple your receipt to this page to
ensure you are able to show proof and date
of purchase.
• Please record the product serial number
below (serial number can be found on the
side of the packaging).
• Please keep this user guide in a safe place.
BT In Touch Pendants
If you require either a new, additional or
replacement BT In Touch Pendant, please
contact BT on Freefone 0800 800 150.
Pendant item code: 871769

3
How the BT In Touch 2000 package works 4
Basic emergency sequence 5
Unpacking 8
Safety instructions 9
BT In Touch 2000 User Phone and Pendant 11
At a glance - BT In Touch 2000 User Phone 12
Setting up your BT In Touch 2000 User Phone 14
Setting up the emergency facility on your
BT In Touch 2000 User Phone 19
Giving emergency status to numbers 20
At a glance - BT In Touch Pendant 23
Registering your BT In Touch Pendant 24
Emergency Announcements 28
The BT In Touch 2000 User Phone in
an emergency 30
The BT In Touch 2000 User Phone in
normal use 32
Testing your BT In Touch 2000 package in
an emergency situation 42
BT In Touch 2000 package - 4 Carer options 49
1. Carer option 50
2. Carer + Careline option 52
3. Careline option 54
4. Careline Holiday option 54
Setting up support from a careline
service provider 56
BT Select Services 60
Desk and wall-mounted phone positions 65
Maintenance 68
Help and advice 70
Technical specification 74
Where to go for more information 75
Index 77
Contents

4
Welcome
The BT In Touch 2000 package comprises 2 BT
In Touch phones and a BT In Touch Pendant.
The User (that is, the person who may require
assistance) will use the BT In Touch 2000
User Phone and the BT In Touch Pendant;
the Carer (that is, the person to be contacted
in the event of an emergency) will use the BT
In Touch 2000c Carer Phone.
Emergency contact numbers
The BT In Touch 2000 User Phone should be
programmed with up to 3 emergency contact
numbers. These numbers can be:
• 3 different numbers for the same Carer, such
as home, work and mobile.
Or
• 3 different numbers for 3 different Carers,
such as son, brother and neighbour.
How the BT In Touch 2000
package works
BT In Touch
Pendant &
BT In Touch 2000
User Phone
BT In Touch
2000c Carer
Phone
CONTACTS
Work
Mobile
Carer 1
Carer 2
Carer 3
Home

First
emergency
number is
called
5
Welcome
Basic emergency sequence
Carer and User
speak ‘handsfree’
via the loudspeaker.
The Carer can clear the call and
make an emergency call or further
call, such as 999, at any time - even
if the User has not ended the call.
The Carer
must enter the
555 emergency
code to speak
to the User
and stop the
emergency
sequence
To amplify the Users voice via the loudspeaker
To mute the User’s voice and amplify the Carer’s voice,
if background noise is interfering with the call.
Press
Press
BT In Touch 2000c
Carer Phone
START OF EMERGENCY SEQUENCE
AT THE USER’S PREMISES
RECEIPT OF EMERGENCY CALL AT THE CARER’S PREMISES
BT In Touch Pendant button
or Emergency button on
the BT In Touch 2000
User Phone is pressed
The Emergency button begins to
flash and beep and the User hears
the message “Don’t worry, we are
trying to contact help.”
BT In Touch 2000
User Phone
BT In Touch
Pendant
The emergency light on the BT In
Touch 2000c Carer Phone begins
to flash and beep and the Carer
hears the message “Emergency
call. Emergency call. Please
enter the 3 digit code.”

6
Welcome
Using the Emergency button
In the event of an emergency the User simply
presses the Emergency button on the BT In
Touch 2000 User Phone or BT In Touch
Pendant. This starts the emergency sequence,
confirmed by a flashing orange light on the
BT In Touch 2000 User Phone and a series of
beeps. The BT In Touch 2000 User Phone
then dials the first of the allocated emergency
contact numbers.
It will continue to call all 3 numbers in turn
until the ‘call for help’ is answered and the
3-digit code entered.
If the Carer’s number is engaged
If the Carer’s number is engaged, or the call
is taken by an answering machine, fax or
someone who does not know the 3-digit code,
the BT In Touch 2000 User Phone will continue
to call the next emergency number.
Carer receives the call
If the Carer is using the BT In Touch 2000c
Carer Phone and has subscribed to a Caller
Display network service, then they will be able
to distinguish between calls coming in from the
User and calls coming from other numbers, by
the flashing emergency light and beeping.
IMPORTANT
To benefit from all features of BT In Touch,
the Carer must subscribe to a Caller Display
network service.
The Carer also has the option to divert their
calls to another number, for instance to a mobile
phone. This means that even if they are not at
home when an emergency call comes in, they
will still be able to receive it. (To use this facility,
subscription to a Call Diversion service is
required.)
Once the emergency call has been answered,
the Carer will hear ‘Emergency call, emergency
call, please enter the 3-digit code’. (If they wish,
the User can include an extra personal
announcement.) The emergency sequence will
only stop when the Carer who has answered
the call enters the 3-digit security code (555)
or the User presses and holds down the Cancel
button on their BT In Touch 2000 User Phone.
The BT In Touch 2000 User Phone will then
stop trying to call any of the other emergency
numbers.
Carer speaks to the User
The Carer can now speak to the User.
Because the User’s phone is in ‘handsfree’,
there is no need for the User to pick up the
handset as long as they are within hearing
distance of their BT In Touch 2000 User Phone.
Easier to hear the call when in ‘handsfree’
When in ‘handsfree’, BT In Touch phones have
an enhanced quality voice channel. This means
that both parties can speak and be heard at the
same time (see page 33).

7
Welcome
During the emergency call, if there is a lot of
background noise at the BT In Touch 2000
User Phone, the Carer can press the 9button.
This mutes the User’s voice so that only the
Carer can be heard. The Carer can then calm
the situation without any interference.
Amplifying the User’s voice
If the Carer is having difficulty in hearing the
User, for example, if the User is some distance
from their BT In Touch 2000 User Phone, the
Carer may wish to amplify the User’s voice.
This can be done by pressing the 7button.
The Carer can then hear the User more clearly,
but the User will be unable to hear the Carer.
What to do next
Having assessed the situation, the Carer can
decide on the best thing to do. If the Carer
wishes to make another call immediately - for
instance to the emergency services or a doctor
- the special features of the BT In Touch 2000c
Carer Phone allow them to do so, even if the
User has not replaced their handset.
The Carer can also remotely clear the BT In
Touch 2000 User Phone and return it to an
‘idle’ state allowing the User to make further
calls, by pressing 6 ✱ ✱.
Arrangement of support for the User
Up to 3 BT In Touch 2000c Carer Phones can
be used to support one BT In Touch 2000 User
Phone, and up to 3 BT In Touch 2000 User
Phones can be supported by one BT In Touch
2000c Carer Phone. Also, up to 2 BT In Touch
Pendants can be used with each BT In Touch
2000 User Phone.
Whichever Carer responds to the emergency
call, the emergency code (555) will always
remain the same.
If you would like to purchase additional BT In
Touch Pendants, BT In Touch 2000 User
Phones or BT In Touch 2000c Carer Phones,
please call Freefone 0800 800 150.

8
Welcome
Unpacking
When unpacking you should have:
In the unlikely event that anything is missing, please contact your place of purchase immediately.
BT In Touch 2000
User Phone
1 mains adaptor
Wall plugs and screws
6 x AA
batteries
1 base stand for
wall-mounting or
raised mounting
1. User guide 2. Caller Display warning label

9
Welcome
Use the power adaptor and the
batteries supplied. Spare batteries
and power adaptors are available
from BT Shops. The power
adaptor item code is: 870629.
We advise against placing these
products on antique, veneered or
wooden surfaces as damage may
occur.
Do not use the BT In Touch 2000
User Phone in damp, humid
conditions such as bathrooms.
You can wear the BT In Touch
Pendant in humid conditions,
including in the bath or shower,
as the BT In Touch Pendant is
waterproof.
Do not expose the phone or
related equipment to fire or water.
Do not expose the BT In Touch
Pendant to fire.
Do not use the BT In Touch
2000 User Phone or BT In Touch
Pendant in places where there
are explosive hazards.
Safety instructions

10
Welcome

11
User Phone & Pendant
BT In Touch 2000 User Phone
and BT In Touch Pendant

12
User Phone & Pendant
A
B
C
G
H
I
J
K
L
P
Q
R
S
T
U
V
Handsfree
V
o
l
u
m
e
Redial
Store S
R
Dial
Calls Dire
At a glance
Calls button*
Use to access the Calls List (the list of
numbers that have called you).
Handset hook
When the phone has been wall-
mounted, it keeps the handset in place.
Store button
Use to store phone numbers in the
Quickdial memories and directory.
Speaker
When in handsfree, your caller’s voice
will be heard through the speaker.
Redial button
Press to redial the last number dialled.
Ringer volume and ringer tone
switches (underside)
Use to adjust the volume and tone
of the ringer.
Handsfree button
Allows you to use the phone without lifting the
handset - either in an emergency or in normal
telephone use.
Pendant receiver aerial
Aerial receives the Pendant signal to remotely activate
the emergency sequence or automatically answer an
incoming call in handsfree.
* Subscription to a Caller Display network service is required to use this feature.

13
User Phone & Pendant
D
E
F
M
N
O
W
X
Y
Z
e
Cancel
Secrecy
ctory
Setup
Announce
Quickdial memory label
For keeping a record of
your emergency contact
numbers.
Handset park (for wall-mount use only)
When you leave the phone during a conversation, you can place the handset on here.
Display
Displays time and date, call information and User prompts.
Dial button
Press to dial a number shown in the display.
Directory button
Use to access numbers stored in the directory.
Cancel button
Cancels the emergency sequence. Also used to delete entries in the Directory and Calls List.
Secrecy button
Held down, this button allows you to speak to someone in the same room
without the person on the other end of the line hearing your conversation.
Recall button
Use with some Select Services and for transferring calls on certain switchboards.
Announce button (under Quickdial memory label)
Use to listen to the emergency message and to record
your own personal message (via the handset).
3 Carer Quickdial memories
For your Carer contact numbers. When given emergency status, these
numbers are dialled automatically when the Emergency button is pressed.
Or, you can use them simply as Quickdial buttons in a non-emergency call.
Setup button (under Quickdial memory label)
To check and change optional features on your phone.
Emergency button
Press in an emergency to start the emergency sequence.
Microphone
Use in ‘handsfree’ conversation.
Volume button
Use to adjust the handsfree (loudspeaker)
volume. Also use it to move the cursor left
and right when editing names and numbers.
M1
M2
M3

14
User Phone & Pendant
Important
The BT In Touch 2000 package is only completely
operational once both phones, the BT In Touch
Pendant and certain network services have been
successfully installed and the whole system has been
tested. We recommend that you install the BT In
Touch 2000 User Phone and BT In Touch Pendant
first, and then install the BT In Touch 2000c
Carer Phone (having subscribed to a Caller
Display network service). You should then test the
complete system (once all emergency numbers have
been allocated - see ‘Giving emergency status to
numbers’ on page 20).
1Plan where you will put your
BT In Touch 2000 User Phone
Ideally you should site the BT In Touch 2000
User Phone in the room where the User will
spend most of their time. This will ensure they
can hear the voice announcements, either during
normal use or in an emergency, and especially
when operating in ‘handsfree’. The phone should
be within 2 metres of a phone socket.
Warning
Your BT In Touch is only designed to operate in a
normal domestic environment, with the exception
of the BT In Touch Pendant which is waterproof.
2Install (or replace) the batteries
You must fit the batteries supplied before you
attach the base stand for either raised or wall-
mounted positions.
Warning
Before installing (or replacing) the batteries, the
phone must be disconnected from the phone line
and the mains power.
Setting up your BT In Touch 2000
User Phone Please follow all the steps in the order shown.

15
User Phone & Pendant
Open the battery cover on the underside of
your BT In Touch 2000 User Phone. Insert the
6 x AA Alkaline batteries.
IMPORTANT
The batteries act as a stand-by power source in the
event of the mains power being disconnected. If at
any time you find that the battery power has been
used, you should immediately replace all existing
batteries with new batteries. This will ensure that
your phone has the maximum stand-by power time.
The batteries taken from your BT In Touch Phone
can then be used for any other electrical appliance
requiring battery power.
3Connect the telephone
line cord
If you do not have a modern phone socket,
then you can call BT on Freefone 0800 800 150
and ask for a BT engineer to come and fit the
correct type. This is a chargeable service.
4Select ringer volume
The ringer volume switch is on the underside
of your phone.
Set the volume of the ringer to High, Low
or Off.
This should be done before you attach the base
stand for either raised or wall mounted positions.
5Select ringer tone
The ringer tone switch is on the underside of
your phone.
This switch allows you to select the pitch
required for the ringer.
R1: for a low-pitched tone
R2: for a medium-pitched tone
R3: for a high-pitched tone
This should be done before you attach the base
stand for raised or wall-mounted positions.
RINGER
VOLUME
HI
LOW
OFF
RINGER
R1
R2
R3

16
User Phone & Pendant
6Connect the power cable
Plug the power cable into the socket on the
underside of your BT In Touch 2000 User
Phone as shown. The cable needs to be pressed
into its channel to keep it out of the way. The
way you do this will depend on how you have
positioned your phone (with or without the base
stand, wall-mounted or not). See ‘Desk and wall-
mounted phone positions’ on page 65.
Please note
The BT In Touch 2000 User Phone has 3 voice
prompts to indicate that mains power or the
telephone line has been disconnected or that the
battery power is low. These are:
“Telephone line disconnected”
“No mains power”
“Please change batteries”
You may hear these voice prompts when first setting
up your phone. This is perfectly normal and shows
the phone’s warning alerts are working.
7Uncoil the pendant receiver aerial
The pendant receiver aerial which hangs from
the back of your BT In Touch 2000 User Phone
needs to be uncoiled.
Important
Please do not tamper with the pendant receiver aerial.
8Positioning your BT In Touch
2000 User Phone
Your BT In Touch 2000 User Phone can be
positioned in 3 different ways:
Please note
Make sure you test your phone before you finally fix
it in position.
• Flat on a table or desk.
• Raised position on a table or desk using
the base stand.

17
User Phone & Pendant
• Wall-mounted using the base stand.
See ‘Desk and wall-mounted phone positions’ on
page 65.
9Setting time and date
(with Caller Display)
If you have already subscribed to a Caller
Display network service, the time and date on
the display will be set automatically when the
first incoming phone call is received. For more
information about BT Select Services, call BT
on Freefone 0800 800 150.
0Setting time and date
(manually)
If you have not subscribed to a Caller Display
service, you can set the time and date
manually.
To set the time and date manually
Your BT In Touch 2000 User Phone
uses the 12-hour clock.
Lift the label surrounding the
Quickdial memory buttons to reveal
the Announce and Setup buttons.
Press the Setup button.
Enter 5then 0using the keypad.
The display shows: (the hour flashes)
Enter the hour using the keypad.
Press the Setup button (minutes flash).
Enter the minutes using the keypad.
Press the Setup button (AM/PM flashes).
Press the ✱button to set AM.
or
Press the #button to set PM.
D
E
F
M
N
O
W
X
Y
Z
Setup
Announce
Lift label
12:00 AM 01 JAN
Setup
Setup
Setup
J
K
L

18
User Phone & Pendant
Press the Setup button (month flashes).
Press the -/+on the Volume button to
select the month.
Press the Setup button (day flashes).
Enter the day using the keypad.
Press the Setup button to confirm the
setting.
Warning alerts
If you hear one of the emergency warning
alerts, such as “No mains power” ,“Please
change batteries” or “Telephone line
disconnected” then you must take the necessary
action to rectify the problem.
If you hear “No mains power”
The back-up batteries will automatically take
over for the duration of their battery life (up to
7 hours for new batteries). The mains power
should be reconnected as soon as possible and
the batteries replaced, if necessary.
If you hear “Please change batteries”
Replace the batteries in the BT In Touch 2000
User Phone as soon as possible. 6 x AA
Alkaline batteries are required, see ‘Install (or
replace) the batteries’ on page 14.
If you hear “Telephone line disconnected”
Return to the BT In Touch 2000 User Phone
and check whether the telephone line cord is
still connected to the socket. If disconnected,
then reconnect it immediately (see page 15).
If the telephone line cord is still connected,
then a line fault has occurred and you will need
to contact your network service provider (for
example, BT) as soon as possible.
Important
Before you can use your BT In Touch 2000
User Phone in an emergency:
You must follow the next two sections - ‘Setting up
the emergency facility on your BT In Touch 2000
User Phone’, see page 19 and ‘Registering your BT
In Touch Pendant’, see page 24 - and then test the
BT In Touch 2000 package.
Setup
Setup
Setup
V
o
l
u
m
e

19
User Phone & Pendant
Setting up the emergency facility on
your BT In Touch 2000 User Phone
Entering emergency contact
phone numbers
IMPORTANT
It is important that you set up your emergency
Carer contact numbers correctly. To do this, first
enter the phone numbers and names of the Carers
into the Quickdial memories. Then separately give
emergency status to each Quickdial memory.
If a Quickdial memory has not been allocated
emergency status, it will not be automatically
dialled when you press the Emergency button (on
the BT In Touch 2000 User Phone or Pendant).
If none of the Quickdial memories have been
allocated emergency status then the emergency
feature will not work. A voice prompt is played to
alert the User “Warning. No emergency numbers”.
To enter your emergency phone numbers
You can enter up to 3 emergency
Carer contact numbers.
Press the Store button.
The display shows:
‘Select location’ by pressing one of the
Quickdial memory buttons, either
M1 or M2 or M3.
The display shows (if M2 was pressed):
The display then shows:
Enter the phone number.
Store
MEMORY 2
12:00 AM 01 JAN
SELECT LOCATION
ENTER NUMBER
THEN PRESS STORE

20
User Phone & Pendant
Press the Store button.
The display then shows:
Enter a name for this phone number.
Use the keypad to type in letters by
pressing the relevant number buttons,
until the letter you want is shown.
For example, to show ‘JOHN’.
Press the 5button until the display
shows J.
Press the 6button until Ois shown.
Press the 4button until His shown.
Press the 6button until Nis shown.
Please note
When storing and editing names and numbers, you
can use the -/+on the Volume button to move the
cursor left and right or add a space, and the 1button
to enter + or -in the name, for example Mum + Dad.
Press Store. Your phone announces
“Stored” and the display shows:
The phone number is now stored.
Store up to 3 numbers by repeating this
sequence for each of the Quickdial memory
buttons.
Important
It is highly recommended that more than one Carer
is stored as an emergency contact number. Also,
do not store the same emergency contact number
on more than one Quickdial memory button.
Giving emergency status to numbers
To give numbers emergency status
You must enter your emergency phone
numbers before you can give them
emergency status.
Press the Store button.
The display shows:
Press the #button. The display shows:
✓
M
N
O
G
H
I
M
N
O
STORED
J
K
L
Store
ENTER NAME
THEN PRESS STORE
Store
12:00 AM 01 JAN
SELECT LOCATION
EMERGENCY STATUS
Store