BT RELATE SMS User manual

User Guide
BT RELATE SMS
This product is intended for connection to analogue
public switched telephone networks and private
switchboards in the United ingdom.
*YOU MUST
SUBSCRIBE TO YOUR
NETWORK PROVIDER’S
CALLER DISPLAY SERVICE FOR
THIS FEATURE AND FOR SMS TO WORK.
FOR SMS YOU MUST NOT WITHHOLD
YOUR NUMBER. A FEE MAY BE PAYABLE.
Relate SMS User Guide (BT SMS Server) ~ Issue 3 ~ 2nd Edition ~ 26th March ’04 ~ 6053

Relate SMS User Guide (BT SMS Server) ~ Issue 3 ~ 2nd Edition ~ 26th March ’ 4 ~ 6 53
Please open this page for an ‘at a glance’
guide to your BT Relate SMS.

Relate SMS User Guide (BT SMS Server) ~ Issue 3 ~ 2nd Edition ~ 26th March ’ 4 ~ 6 53
Please open this page for a further
‘at a glance’ guide to your BT Relate SMS.

Relate SMS User Guide (BT SMS Server) ~ Issue 3 ~ 2nd Edition ~ 26th March ’ 4 ~ 6 53
123
456
789
0
A
B
C
J
K
L
M
N
O
G
H
I
P
Q
R
S
T
U
V
W
Y
Z
D
E
F
Calls
Redial Dial
Menu
Undo


SMS
Calls BT Relate SMS
Secrecy
R
Pause
SMS
1
At a glance
Calls light
Flashes when you have
unviewed calls in the
Calls list.
Redial button
To redial a number from
the redial list.
Calls button
Press to access the
Calls List.
Undo button
To return to the previous
display screen.
Press repeatedly to return
to standby.
button
To delete an incorrect
digit/character.
To delete Directory
entries, Calls list entries
and SMS messages.
Secrecy button
Use to turn secrecy on/off.
R button
For use with a
switchboard/PBX and
BT Calling features,
see page 39 and 22.
Pause button
Press to enter a pause
in a stored number.
SMS button
Press to access the SMS
menu options.
# button
To change from upper to
lower case when storing
names and writing SMS
text messages.
M1- M5 buttons
Direct memory buttons.
✔Button
Press to confirm a setting.
Menu button
To access the menu
options.
Dial button
To dial a displayed
number.
Directory button
Press to access the
Directory.
or buttons
Use to scroll backwards
and forwards through the
menu options.
SMS light
Flashes when you have
unviewed SMS text messages
Handset park
When the phone is wall
mounted you can hang
the handset here if you
need to leave the phone
during a call.

Relate SMS User Guide (BT SMS Server) ~ Issue 3 ~ 2nd Edition ~ 26th March ’ 4 ~ 6 53
2
Standby screen
Time
Total Calls
list entries
Date
Total SMS
text messages
Quick guide to display icons
Displayed when the batteries are low and need replacing.
Indicates that secrecy is on.
NEW Displayed when you have new Calls list entries.
REPT Indicates that a number stored in the Calls list has called more than once.
002 Shows you which Calls list entry or which SMS message you are currently viewing,
e.g. number 2.

Relate SMS User Guide (BT SMS Server) ~ Issue 3 ~ 2nd Edition ~ 26th March ’04 ~ 6053
3
Menu Structure
MAIN MENU
SMS MENU
CALLS MENU
SET CONTRAST
SMS PROVIDERS
12/24H FORMAT
SET CLOC
AUDIBLE ALERT
WRITE MESSAGE?*
INBOX
OUTBOX
DIRECTORY MENU
WRITE MESSAGE?
WRITE MESSAGE?
WRITE MESSAGE?
NEW?
SAVE TO?
REPLY?
FORWARD?
DELETE?
DELETE ALL?
SAVE TO?
FORWARD?
DELETE?
DELETE ALL?
SAVE TO?
EDIT?
DELETE?
DELETE ALL?
SAVE TO?
DRAFTS
EDIT?
DELETE?
DELETE ALL?
SAVE TO (M1 – M5)?
DELETE?
DELETE ALL?

Relate SMS User Guide (BT SMS Server) ~ Issue 3 ~ 2nd Edition ~ 26th March ’04 ~ 6053
4
At a glance 1
Quick guide to display icons 2
Menu structure 3
Introduction 5
Safety information 6
Setting up 7
Using your elate SMS 10
Making and receiving calls 10
Call timer 11
Redial 11
Ringer volume 11
Secrecy 12
Display contrast 12
12/24 Hour Clock 12
Time and date display 13
SMS message audible alert on/off 13
5 Name and number direct memories 14
Character map 15
100 Name and number directory 17
BT Calling Features 22
Caller Display 22
Calls list 22
SMS Text Messaging 26
Using SMS 27
Character map 27
Write and send an SMS message 28
Receiving an SMS message 30
Delivery of SMS messages 31
SMS Service Centre numbers 35
General information 37
Guarantee 37
If you have to return your product 37
Technical information 37
Switchboard compatibility 38
Help 39
Wall mounting template 44
Index 46
In this guide
Note
There is a detailed INDEX at the end of this guide, see page 46.
Note
In this user guide, we’ve included helpful tips and
useful notes. They are shown in a white box like this.

INTRODUCTION
5
Relate SMS User Guide (BT SMS Server) ~ Issue 3 ~ 2nd Edition ~ 26th March ’04 ~ 6053
Introduction
Your Rel te SMS is designed for e se of use nd m de to the high st nd rds set by BT.
You c n expect your Rel te SMS to provide m ny ye rs of qu lity service. Ple se re d the
instructions c refully before use nd keep this user guide for future reference.
Unp cking your Rel te SMS
Check that your Relate SMS is complete.
If anything is missing, please contact your place of
purchase immediately.
Relate SMS telephone
Handset and cord
Telephone line cord
4 x AA batteries
Desk mounting plinth
Wall plugs and screws
For your records
For guarantee purposes proof of purchase is required,
so please keep your receipt.
Date of purchase:
Place of purchase:
Serial number:
(on the underside of the base unit)

Relate SMS User Guide (BT SMS Server) ~ Issue 3 ~ 2nd Edition ~ 26th March ’04 ~ 6053
6
SAFETY INFORMATION
S fety inform tion
Gener l
Do not dismantle the telephone. This could
expose you to high voltages or other risks.
Never dispose of batteries in a fire. There is
a serious risk of explosion and/or the release
of highly toxic chemicals.
Cle ning
Simply clean your Relate SMS with a damp
(not wet) cloth, or an anti-static wipe.
Never use household polish, as this will
damage the product.
Never use a dry cloth as this may cause a
static shock.
Environment l
Do not expose to direct sunlight.
Do not stand your product on carpets or other
surfaces which generate fibres, or place it in
locations preventing free flow of air over its
surfaces.
Do not submerge any part of your product
in water and do not use it in damp or humid
conditions, such as in bathrooms.
Do not expose your product to fire, explosive or
other hazardous conditions.
There is a slight chance that your phone could be
damaged by an electrical storm. We recommend
that you unplug the telephone line cord for the
duration of the storm.

SETTING UP
7
Relate SMS User Guide (BT SMS Server) ~ Issue 3 ~ 2nd Edition ~ 26th March ’04 ~ 6053
Setting up
Follow these steps to set up your Rel te SMS re dy for use.
Open the battery compartment on the back of your
telephone by pushing in the plastic clip and lifting off
the battery cover. Then insert the batteries as shown.
Replace the battery compartment cover.
Pl n the loc tion
Situate your Relate SMS close enough to the
telephone socket so that the line cord will reach.
Do not situate the product in the bathroom or other
humid areas.
Note
If you are replacing batteries you will need to remove
the desk mounting plinth (if attached) to gain access
to the battery compartment.
Note
When your batteries are close to becoming completely
flat, will flash in the top left corner of the
display. If you do not replace the batteries they
will become totally discharged and your display
will not work.
1Install the batteries
The display on your Relate SMS is powered by 4 x AA
batteries.
Make sure the phone is not plugged into the phone
socket.

Relate SMS User Guide (BT SMS Server) ~ Issue 3 ~ 2nd Edition ~ 26th March ’04 ~ 6053
8
SETTING UP
2Connect the handset
Plug one end of the handset cord into the handset
and the other end into the socket on the underside of
the telephone.
Then place the handset on the telephone cradle.
4Connect the telephone line cord
5Fit the plinth for desk mounting
3Connect the telephone line cord to the
underside of your Relate telephone
Route the line cord as shown in the illustration
according to whether your phone is to be wall or desk
mounted.
If you are using your Relate SMS as a desk phone you
will need to fit the plinth on to the base.
Ensure all cables on the underside of the base are in
their respective channels.
Proceed by holding the plinth as shown in the
illustration, now lower the plinth so that the two lugs
nearest to you, fit into the corresponding holes on the
base, as shown.
Route for w ll mounting Route for desk mounting

Relate SMS User Guide (BT SMS Server) ~ Issue 3 ~ 2nd Edition ~ 26th March ’04 ~ 6053
SETTING UP
9
Push and squeeze until the plinth clicks into place
from front and back.
Note
You can set the time on your Relate SMS display,
please refer to pages 12–13 for instructions.
3Place your Relate SMS over the screw heads
and slide down.
Your Relate SMS is now ready for use.
6all-mounting your Relate SMS
1Using a coin, rotate the handset clip to prevent
the handset from falling when the product is
wall-mounted.
2Use the template on page 44 and a 6mm drill
bit to drill holes in the wall. Leave an 8mm gap
between the screw heads and the wall.
WALL
WALL PLUG SCREW
DESK WALL

USING YOUR PHONE
10
Relate SMS User Guide (BT SMS Server) ~ Issue 3 ~ 2nd Edition ~ 26th March ’04 ~ 6053
Using your elate SMS
Menu
Undo


Note
To exit a menu at any time, press the Undo button.
This will take you back one step. To return to the
standby screen keep pressing the Undo button.
M king nd receiving c lls
To make a call
Pick up the handset.
Listen for the dialling tone.
Dial the number you want.
Preparatory dialling
Without lifting the handset, enter the number
to be dialled. The number is shown on the
display. If you make a mistake, press the ✘
button to remove any incorrect digits.
If you have entered the number correctly,
press the Di l button to dial the number.
The display shows LIFT HANDSET.
The number will be dialled automatically
3 seconds after lifting the handset.
Note
If the handset is not lifted within 6 seconds, your
Relate SMS will automatically return to the standby
screen.
Dial
Your Relate SMS has a menu driven display. The

and

buttons allow you to scroll through the menu
and the ✔button allows you to select options within
each menu.

Relate SMS User Guide (BT SMS Server) ~ Issue 3 ~ 2nd Edition ~ 26th March ’04 ~ 6053
USING YOUR PHONE
11
To receive a call
When the phone rings:
The red calls light flashes and the handset
display will show EXTERNAL CALL.
Or, if you have subscribed to a Caller Display
Service it will show your caller’s telephone
number or name if you have stored it in your
directory (unless the number has been
withheld or is an international number).
Lift the handset to answer the call.
To automatically redial one of these numbers
Press the Redi l button repeatedly to scroll
through the last 5 dialled numbers.
When the number you want to redial is
displayed, press the Di l button.
The display shows LIFT HANDSET. The
number will be dialled automatically 3 seconds
after lifting the handset.
Redi l
Your Relate SMS automatically saves the last
5 telephone numbers dialled into a redial list.
Each redial number can be up to 32 digits long.
Ringer Volume
Move the switch on the underside of your Relate SMS
to your preferred position, Hi, Low or Off.
Note
If the handset is not lifted within 6 seconds, your
Relate SMS will automatically return to the standby
screen.
Note
The ringer volume switch is located on the underside
of your Relate SMS, underneath the desk plinth.
C ll timer
Your handset will automatically time the duration of
all external calls. The bottom line of the display
shows the call duration both during your call and for
a few seconds after it is completed.
To end a call
Replace the handset.
Redial
Dial

Relate SMS User Guide (BT SMS Server) ~ Issue 3 ~ 2nd Edition ~ 26th March ’04 ~ 6053
USING YOUR PHONE
12
To set the display contrast
Press the Menu button.
The display shows SET CONTRAST.
Press the ✔button.
The display shows PRESS < or >.
Press the

or

button to select from 6
contrast settings.
Each time you press

or

the display
will alter to show you the current contrast
setting.
Press the ✔button when the contrast you
want is displayed.
The display shows SET CONTRAST
COMPLETED.
To switch Secrecy on and off
To switch on during a call:
Press and release the Secrecy button.
The secrecy icon will be displayed and
your caller will be put on hold.
While secrecy is on you can talk to someone
in the same room without your caller hearing
you. You will still be able to hear your caller.
To switch off during a call:
Press and release the Secrecy button again
to return to your caller. The secrecy icon
will disappear from the display.
Secrecy
When on a call you can talk to someone in the same
room without your caller hearing.
Secrecy
Secrecy
Menu


To set the 12/24 Hour Clock
When receiving your first incoming call the
Caller Display service will automatically set
the clock.
However, if you wish to set the clock manually
then follow the steps below.
Press the Menu button.
The display shows SET CONTRAST.
Press the

or

button to scroll to
12/24 H FORMAT.
Press the ✔button.
The display flashes the current setting.
Press the

or

button to select either
12 HOUR or 24 HOUR.
Press the ✔button.
The display shows 12/24 H FORMAT
COMPLETED.
Your Relate SMS returns to the standby
screen.
Menu




Note
The year setting must be selected manually as this
is not set by the Caller Display service.

Relate SMS User Guide (BT SMS Server) ~ Issue 3 ~ 2nd Edition ~ 26th March ’04 ~ 6053
USING YOUR PHONE
13
To set the time and date on the display
Press the Menu button.
The display shows SET CONTRAST.
Press the

or

button to scroll to
SET CLOCK.
Press the ✔button.
The display shows TIME: and the current
hour setting flashes.
Press the

or

button repeatedly to
scroll to the correct hour setting.
Press the ✔button.
The current minute setting flashes.
Press the

or

button repeatedly to
scroll to the correct minute setting.
Press the ✔button.
The display shows DATE: and the current
date setting flashes.
Press the

or

button repeatedly to
scroll to the correct date setting.
Press the ✔button.
The current month setting flashes.
Press the

or

button repeatedly to
scroll to the correct month setting.
Press the ✔button.
To set the SMS message audible alert on or off
When you receive a new SMS message you
will hear a series of 3 beeps to alert you.
The default for this setting is ON.
Press the Menu button.
The display shows SET CONTRAST.
Press the

or

button to scroll to
AUDIBLE ALERT.
Press the ✔button.
The display shows the current setting.
Press the

or

button to select either
ENABLE (for ON) or DISABLE (for OFF).
Press the ✔button.
The display shows AUDIBLE ALERT
COMPLETED.
Your Relate SMS returns to the standby screen.
Menu








The current year setting flashes.
Press the

or

button repeatedly to
scroll to the correct year setting.
Press the ✔button.
The display shows DATE: COMPLETED.
Your Relate SMS returns to the standby screen.




Menu




Note
If using the 12 hour clock format you should
ensure that the correct am/pm setting is showing.
Note
You may need to set the current year manually as
your product is pre-set to 2003 and the year is not
provided by the Caller Display service.

Relate SMS User Guide (BT SMS Server) ~ Issue 3 ~ 2nd Edition ~ 26th March ’04 ~ 6053
USING YOUR PHONE
14
To store a direct memory
Press a memory button (M1 to M5).
If the memory location is empty, the display
shows NEW?
Press the ✔button.
The display shows TEL: followed by a
flashing cursor.
Enter the telephone number using the
keypad buttons.
If you enter a digit incorrectly use the ✘
button to delete it and then enter the correct
digit.
Press the ✔button to confirm the number.
The display shows NAME: followed by a
flashing cursor.
Enter a name using the keypad buttons.
The first letter of any entry will be in upper
case and subsequent letters will be lower case.
Pressing the
#
button will change new text
to upper case, another press will return to
new text being in lower case.
For example, if you wish to enter the name
Tom:
To enter the letter T, press the 8button. The
cursor will automatically move to the right.
To enter the letter o, press the 6button
three times.
To enter the letter m, press the 6button.
If you enter a character incorrectly use the
✘button to delete it and then enter the
correct character.
When you have entered the name correctly,
press the ✔button.
The display shows MOBILE: followed by a
flashing cursor.
Enter the mobile number using the keypad
buttons.
If you enter a digit incorrectly use the ✘button
to delete it and then enter the correct digit.
When you have entered the mobile number,
press the ✔button to confirm.
The display shows RECORD SA ED!
Your Relate SMS will then automatically
return to the standby screen.
5 N me nd number direct memories
You can store five of your most frequently used names,
telephone and mobile numbers in the memory. Please
note that numbers can be no more than 16 digits long
and names no more than 16 characters.
Note
You can change between upper and lower case by
pressing the
#
button. To insert a space between
characters press the 0button or the

button and
the cursor will automatically move to the right
ready for you to enter the next character. Use the
1button or the ✱button for other punctuation
characters (see character map on page 15).
Note
If you do not want to store a mobile number, press
the ✔button when the display shows MOBILE:
8
T
U
V
6
M
N
O
6
M
N
O

Relate SMS User Guide (BT SMS Server) ~ Issue 3 ~ 2nd Edition ~ 26th March ’04 ~ 6053
USING YOUR PHONE
15
Ch r cter m p
These are the characters you can use when storing a
direct memory or directory name entry, or when
writing a text message.
1,.?!’@&():;_
abc2äæâàáâç
def3èéêë
ghi4ìíîï
jkl5€
mno6ñöòóô
pqr s7
tuv8ùúûü
wxy z9
Space 0
✱#+ - /=£%$<>
to switch between upper and lower case

to skip backwards through the characters

to skip forwards through the characters
0
9
W
X
Y
Z
8
T
U
V
7
P
Q
R
S
6
M
N
O
5
J
K
L
4
G
H
I
3
D
E
F
2
A
B
C
1
Note
Stored numbers can include switchboard and
network services that use the ✱and
#
buttons as
well as PAUSE and RECALL functions. Please note
to use #in a memory name or text message, you will
need to press the ✱button twice, you cannot enter a
#by pressing the #
button.
To enter a pause in a directory number, press the
P use button.
To dial a direct memory
Without lifting the handset:
Press a memory button (M1 to M5).
The stored name and telephone number will
be displayed.
If you want to dial the mobile number, press
the

or

button to scroll to the mobile
number.
When the number you want to dial is displayed,
press the Di l button.
The display shows LIFT HANDSET. The
number will be dialled automatically 3 seconds
after lifting the handset.
Note
If the handset is not lifted within 6 seconds, your
Relate SMS will automatically return to the standby
screen.


Dial

Relate SMS User Guide (BT SMS Server) ~ Issue 3 ~ 2nd Edition ~ 26th March ’04 ~ 6053
USING YOUR PHONE
16
To edit a direct memory
Press a memory button (M1 to M5).
The stored name and number will be
displayed.
Press the Menu button.
The display shows EDIT?
Press the ✔button.
The display shows the stored telephone
number followed by a flashing cursor.
Use the

or

buttons to move
backwards and forwards through the digits.
Use the ✘button to delete any unwanted
digits.
Enter the new digits using the keypad
buttons.
Press the ✔button to confirm the number.
The display shows the stored name followed
by a flashing cursor.
Use the

or

buttons to move
backwards and forwards through the
characters.
Use the ✘button to delete any unwanted
characters.
Enter the new characters using the keypad
buttons.
Press the ✔button to confirm the name.
The display shows the stored mobile number
followed by a flashing cursor.
Use the

or

buttons to move
backwards and forwards through the digits.
Use the ✘button to delete any unwanted
digits.
Enter the new digits using the keypad
buttons.
Press the ✔button to confirm the mobile
number.
The display shows RECORD SA ED!
Your Relate SMS will then automatically
return to the standby screen.
Menu






To copy a number from a direct memory
to the directory
You can copy a direct memory number into
the directory for quick and easy dialling in
the future.
Press a memory button (M1 to M5).
The first entry will be displayed.
When the entry you want to save is
displayed, press the Menu button.
The display shows EDIT?
Press the

or

buttons to scroll to
SA E TO DIRECTORY?.
Press the ✔button.
The display shows RECORD SA ED!
To dial this number in the future, you should
follow the section, ‘To dial a name and
number in the directory’ on page 18.
Menu



Relate SMS User Guide (BT SMS Server) ~ Issue 3 ~ 2nd Edition ~ 26th March ’04 ~ 6053
USING YOUR PHONE
17
100 N me nd number directory
You can store entries for up to 100 callers in your
phones directory. For each caller you can store a
name, telephone and mobile number for quick and
easy dialling. Please note that numbers can be no
longer than 16 digits and names no longer than 16
characters. Directory entries are stored alphabetically
by the name.
Note
If you want to exit the directory and return to the
standby screen at any time, press the Undo button.
If you do not press a button for more than 20 seconds
your Relate SMS will automatically return to the
standby screen.
To store a name and number in the directory
Press the Directory button.
If no entries are present NEW will be
displayed, otherwise the first alphabetical
entry will be displayed.
Press the Menu button to enter the directory
menu.
The display shows NEW?
Press the ✔button.
The display shows TEL: followed by a
flashing cursor.
Enter the telephone number using the
keypad buttons.
Menu
To delete a direct memory
Press a memory button (M1 to M5).
The stored name and number will be
displayed.
Press the ✘button.
The display shows DELETE?
Press the ✔button to confirm.
The display shows RECORD DELETED!
Your Relate SMS will then automatically
return to the standby screen.