Canon IMAGERUNNER ADVANCE C5051 User manual

ENG
Please read this guide before operating this product.
After you finish reading this guide, store it in a safe place for future reference.
Maintenance Guide

imageRUNNER ADVANCE
C5051/C5045/C5035/C5030
Maintenance Guide

Manuals for the Machine
The manuals for this machine are divided as follows. Please refer to them for detailed information.
Guides with this symbol are printed manuals.
$%30.
Guides with this symbol are included on the accompanying CD-ROM. (See footnote on the
next page.)
Precautions for Using Your Machine and Settings Required after
Machine Installation
•
Getting Started
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Quick Reference for Basic and Useful Operations•
Quick Reference
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Maintenance and Troubleshooting•Maintenance Guide
(This Document)
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Frequently Asked Questions and Answers•
Frequently Asked Questions
$%30.
Windows Printer Driver Installation and Instructions•
Printer Driver Installation Guide
$%30.
Mac Printer Driver Installation and Instructions
The Mac UFR II Driver Guide and the Mac PS Driver Guide
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Mac Printer Driver Guide
$%30.
Windows Fax Driver Installation and Instructions•
Fax Driver Installation Guide
$%30.
Windows Network ScanGear Installation and Instructions•
Network ScanGear Installation Guide
$%30.

Comprehensive Manual for Basic Operations and Handling Your
Machine
- Before You Start Using This Machine
- How to Use This Manual
- Basic Operations
- Optional Products
- Settings/Registration
- Problem Solving
- Maintenance
- Practical Workflows
- Copy
- Fax
- Scan and Send
- Scan and Store
- Access Stored Files
- Fax/I-Fax Inbox
- Secured Print
- Web Access
- Scanner
- Quick Menu
- Status Monitor/Cancel
- Print
- Network
- Remote UI
- MEAP
- Security
- Software
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e-Manual
$%30.
To view the manual in PDF format, Adobe Reader/Acrobat Reader/Acrobat is required. If Adobe Reader/Acrobat Reader/Acrobat is not installed on your system, please download it from the Adobe
Systems Incorporated website (http://www.adobe.com).

How This Manual Is Organized
Chapter 1 Routine Maintenance
Chapter 2 Troubleshooting
Chapter 3 Appendix
Includes the index.
Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions. However, as we are constantly improving our products, if you need an exact specification, please
contact Canon.

v
Contents
Preface........................................................................................ vii
HowToUseThisManual........................................................................ vii
SymbolsUsedinThisManual..............................................................................vii
KeysUsedinThisManual..................................................................................viii
DisplaysUsedinThisManual..............................................................................viii
IllustrationsUsedinThisManual............................................................................ix
AbbreviationsUsedinThisManual .........................................................................ix
Trademarks................................................................................................ x
Copyright.................................................................................................. x
Disclaimers ................................................................................................ x
Chapter 1 Routine Maintenance
PaperDrawers.................................................................................1-2
LoadingPaper ...........................................................................................1-2
AdjustingaPaperDrawertoHoldaDifferentPaperSize................................................... 1-5
PaperDeckUnit-B1(Optional)..................................................................1-7
LoadingPaper ...........................................................................................1-7
EnvelopeFeederAttachment-D1(Optional) ................................................... 1-10
HowtoUsetheEnvelopeFeederAttachment............................................................1-10
PreparingtheEnvelopes ................................................................................1-11
LoadingEnvelopes......................................................................................1-13
LoadingtheEnvelopeafterSpecifyingtheSize...........................................................1-16
Feeder(Optional)............................................................................ 1-21
Replacing the Stamp Cartridge (Duplex Color Image Reader Unit-B1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
Replacing the Stamp Cartridge (Color Image Reader Unit-B1). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
InnerFinisher-A1(Optional).................................................................. 1-26
ReplacingtheStapleCartridge ..........................................................................1-26
Staple Finisher-C1/Booklet Finisher-C1/External 2/3 Hole Puncher-B1 (Optional). . . . . . . . . . . . . . . . . 1-29
ReplacingtheStapleCartridgeintheStaplerUnit........................................................1-29
Replacing the Staple Cartridge in the Saddle Stitcher Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-32
RemovingPunchWaste.................................................................................1-35
ReplacingtheTonerCartridge ................................................................ 1-37
ReplacingtheWasteTonerContainer.......................................................... 1-42
RoutineCleaning ............................................................................ 1-45
PlatenGlassandCover..................................................................................1-45
Manual Feeder Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-46
DuplexColorImageReaderUnit-B1.................................................................1-46
ColorImageReaderUnit-B1.........................................................................1-49
AutomaticFeederCleaning..............................................................................1-53
CleaningtheInsideoftheMainUnit.....................................................................1-53
CleaningtheDustProofGlass ...........................................................................1-54
Consumables................................................................................ 1-56
Chapter 2 Troubleshooting
ReducingtheFrequencyofPaperJams..........................................................2-2
ClearingPaperJams ...........................................................................2-3
ScreensIndicatingtheLocationsofPaperJams ........................................................... 2-3
PaperOutputUnit(InsidetheMainUnit)..................................................................2-6
FixingUnit(InsidetheMainUnit).........................................................................2-9
EntranceofDuplexingUnit(InsidetheMainUnit)........................................................2-11
DuplexingUnit(InsidetheMainUnit)....................................................................2-13
Multi-PurposeTray......................................................................................2-15
PaperDrawer1 .........................................................................................2-17
PaperDrawer2 .........................................................................................2-19
CassetteFeedingUnit-AD1(Optional) ...................................................................2-22
PaperDeckUnit-B1(Optional)...........................................................................2-25
Feeder(Optional)........................................................................................2-27

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InnerFinisher-A1(Optional).............................................................................2-31
Inside the Top Cover of the Staple Finisher-C1/Booklet Finisher-C1 (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35
Inside the Buffer Pass Unit-G1 of the Staple Finisher-C1/Booklet Finisher-C1 (Optional) . . . . . . . . . . . . . . . . . . . . 2-37
Inside the Front Cover of the Booklet Finisher-C1 (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38
SaddleStitcherUnit(Optional) ..........................................................................2-40
External2/3HolePuncher-B1(Optional).................................................................2-43
Inner2WayTray-F1(Optional) ...........................................................................2-46
CopyTray-J1(Optional)..................................................................................2-48
ClearingStapleJams......................................................................... 2-50
InnerFinisher-A1(Optional).............................................................................2-50
StapleFinisher-C1/BookletFinisher-C1(Optional)........................................................2-53
SaddleStitcherUnit(Optional) ..........................................................................2-55
ListofErrorMessages........................................................................ 2-59
Self-DiagnosticDisplay..................................................................................2-59
ListofErrorCodeswithoutMessages....................................................................2-63
IfMemoryBecomesFullduringScanning...................................................... 2-71
ServiceCallMessage......................................................................... 2-72
ContactingYourLocalAuthorizedCanonDealer .........................................................2-72
Setting the Limited Functions Mode from the Service Call Message Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-74
WhenthePowerDoesNotTurnON............................................................ 2-75
Printer/FaxDriverTroubleshooting ........................................................... 2-76
Chapter 3 Appendix
Index .........................................................................................3-2

vii
Preface
Thank you for purchasing the Canon imageRUNNER ADVANCE C5051/C5045/C5035/C5030. Please read this manual thoroughly before
operating the product to familiarize yourself with its capabilities, and to make the most of its many functions. After reading this manual,
store it in a safe place for future reference.
How To Use This Manual
Symbols Used in This Manual
The following symbols are used in this manual to explain procedures, restrictions, handling precautions, and instructions that
should be observed for safety.
Indicates a warning concerning operations that may lead to death or injury to persons if not performed
correctly. To use the machine safely, always pay attention to these warnings.
Indicates a caution concerning operations that may lead to injury to persons, or damage to property if not
performed correctly. To use the machine safely, always pay attention to these cautions.
Indicates operational requirements and restrictions. Be sure to read these items carefully to operate the
machine correctly, and avoid damage to the machine.
Indicates a clarification of an operation, or contains additional explanations for a procedure. Reading these
notes is highly recommended.

viii
Keys Used in This Manual
The following symbols and key names are a few examples of how keys to be pressed are expressed in this manual:
Touch Panel Display Keys: [Key Name]
Example: [Cancel]
[Close]
Control Panel Keys: Key Icon (Key Name)
Example: (Start)
(Stop)
Displays Used in This Manual
Screen shots of the touch panel display used in this manual are those taken when the following optional equipment is attached to
the imageRUNNER ADVANCE C5051 : the Duplex Color Image Reader Unit-B1, Super G3 FAX Board, Inner Finisher-A1, and Cassette
Feeding Unit-AD1.
Note that functions that cannot be used depending on the model or options, are not displayed on the touch panel display.
The keys which you should press are marked with a , as shown below.
When multiple keys can be pressed on the touch panel display, all keys are marked. Select the keys which suit your needs.
Screen shots used in this manual may differ from the ones you actually see.
Place your originals press [Options].
Press this key for operation.
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Illustrations Used in This Manual
Illustrations used in this manual are those displayed when the imageRUNNER ADVANCE C5051 has the following optional
equipment attached to it: the Duplex Color Image Reader Unit-B1, Super G3 FAX Board, Inner Finisher-A1, and Cassette Feeding
Unit-AD1.
Abbreviations Used in This Manual
In this manual, product names and model names are abbreviated as follows:
Microsoft Windows operating system: Windows
Apple Mac: Mac

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Trademarks
Apple and Mac are trademarks of Apple Inc., registered in the U.S. and other countries.
Windows is a trademark or a registered trademark of Microsoft Corporation in the U.S. and/or other countries.
Other product and company names herein may be the trademarks of their respective owners.
Copyright
Copyright 2009 by Canon Inc. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including
photocopying and recording, or by any information storage or retrieval system without the prior written permission of Canon Inc.
Disclaimers
The information in this document is subject to change without notice.
CANON INC. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, EITHER EXPRESS OR IMPLIED, EXCEPT AS
PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION, THEREOF, WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE OF USE OR AGAINST INFRINGEMENT OF ANY PATENT. CANON INC. SHALL NOT BE LIABLE FOR ANY
DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY NATURE, OR LOSSES OR EXPENSES RESULTING FROM THE USE OF
THIS MATERIAL.

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1
Routine Maintenance
This chapter describes how to load paper, perform routine cleaning operations, and replace consumables, such as toner and staple cartridges.
PaperDrawers ..............................................................................................1-2
LoadingPaper ......................................................................................................... 1-2
AdjustingaPaperDrawertoHoldaDifferentPaperSize.................................................................1-5
PaperDeckUnit-B1(Optional)...............................................................................1-7
LoadingPaper ......................................................................................................... 1-7
EnvelopeFeederAttachment-D1(Optional).................................................................1-10
HowtoUsetheEnvelopeFeederAttachment..........................................................................1-10
PreparingtheEnvelopes ..............................................................................................1-11
LoadingEnvelopes....................................................................................................1-13
LoadingtheEnvelopeafterSpecifyingtheSize.........................................................................1-16
Feeder(Optional)..........................................................................................1-21
Replacing the Stamp Cartridge (Duplex Color Image Reader Unit-B1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
ReplacingtheStampCartridge(ColorImageReaderUnit-B1)...........................................................1-24
InnerFinisher-A1(Optional)................................................................................1-26
ReplacingtheStapleCartridge.........................................................................................1-26
Staple Finisher-C1/Booklet Finisher-C1/External 2/3 Hole Puncher-B1 (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29
ReplacingtheStapleCartridgeintheStaplerUnit......................................................................1-29
ReplacingtheStapleCartridgeintheSaddleStitcherUnit..............................................................1-32
RemovingPunchWaste...............................................................................................1-35
ReplacingtheTonerCartridge..............................................................................1-37
ReplacingtheWasteTonerContainer.......................................................................1-42
RoutineCleaning...........................................................................................1-45
PlatenGlassandCover................................................................................................1-45
ManualFeederCleaning...............................................................................................1-46
AutomaticFeederCleaning............................................................................................1-53
CleaningtheInsideoftheMainUnit...................................................................................1-53
CleaningtheDustProofGlass .........................................................................................1-54
Consumables..............................................................................................1-56

Paper Drawers
1-2
1
Routine Maintenance
Paper Drawers
This section describes how to load paper into the paper drawers.
The following paper sizes can be loaded into Paper Drawers 1, 2, 3, and 4.
Paper Drawer 1: Custom size (5 1/2" × 7 1/8" to 12" × 15 3/8" (139.7 mm × 182 mm to 304.8 mm × 390 mm)), LGL, LTR, LTRR, STMTR, and EXEC
Paper Drawer 2: Custom size (5 1/2" × 7 1/8" to 12" × 18" (139.7 mm × 182 mm to 304.8 mm × 457.2 mm)), 12" × 18", 11" × 17", LGL, LTR, LTRR,
STMTR, EXEC, and envelopes
Paper Drawer 3, 4: Custom size (5 1/2" × 7 1/8" to 12" × 18" (139.7 mm × 182 mm to 304.8 mm × 457.2 mm)), 12" × 18", 11" × 17", LGL, LTR,
LTRR, STMTR, and EXEC
Envelopes can be loaded into Paper Drawer 2 only if the Envelope Feeder Attachment-D1 is attached.
Paper Drawers 3 and 4 can only be used if the Cassette Feeding Unit-AD1 is attached.
For more information on available paper stock that can be loaded into the paper drawers, see e-Manual > Basic Operations.
Loading Paper
If the selected paper runs out, or the selected paper drawer runs out of paper during printing, a screen prompting you to load
paper appears on the touch panel display.
Follow the procedure below to load paper into the paper drawers.
When loading paper, take care not to cut your hands on the edges of the paper.
A screen prompting you to load paper also appears if the selected paper drawer is not fully inserted into the machine. Make sure that the paper
drawer is properly in place.
Do not load the following types of paper into the paper drawers. Doing so may cause a paper jam.
Severely curled or wrinkled paper
Thin straw paper
Heavy 3 paper 80 lb cover to 140 lb index (210 to 256g/m
2
)
Paper which has been printed on using a thermal transfer printer (Do not print on the reverse side of this paper either.)
Fan the stack of paper well before loading it. Paper such as thin paper, recycled paper, pre-punched paper, heavy paper, transparencies, and tab
papers should be fanned particularly well before loading it.
Never place paper or any other items in the empty part of the drawer next to the paper stack. Doing so may cause paper jams.
If a message prompting you to load paper appears during printing, the remaining prints are automatically made after you load the correct
paper. If you select another paper drawer, the remaining prints are made after you press [OK].
To cancel printing, press [Stop].
Tab papers can be loaded in Paper Drawer 2 if optional equipment is attached.
Front
4
3
2
1
Paper Drawer 2 (Face up)
Tab papers loaded in Paper Drawer 2 can be used only when printing from a computer.
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Paper Drawers 1-3
1
Routine Maintenance
1 Press and release the button on the paper drawer in which you want to load paper.
2 Grip the handle, and pull out the paper drawer until it stops.
3 Open a package of paper, and remove the paper stack.
When loading paper, take care not to cut your hands on the edges of the paper.
Rewrap any remaining paper in its original package, and store it in a dry place, away from direct sunlight.
If you print on the paper which has absorbed moisture, steam may come out from the output area of the machine. This is because the
moist on the paper evaporates when the high temperature is applied when a toner is fixed to the paper. It is not a malfunction. (This
especially happens in low room temperature.)
For high-quality printouts, use paper recommended by Canon.
Before loading paper, always fan the sheets several times, and align the edges to facilitate feeding.
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Paper Drawers
1-4
1
Routine Maintenance
4 Load the paper stack into the paper drawer.
Even out the edges of the paper stack. Load the paper stack against the right wall of the paper drawer.
Paper which has been rolled or curled must be straightened out prior to use.
Make sure that the height of the paper stack does not exceed the loading limit mark ( ) at the back of the paper drawer.
Each paper drawer holds approximately 550 sheets of paper (20 lb bond (80 g/m
2
)).
If there are instructions on the package of paper about which side of the paper to load, follow those instructions.
When the paper is loaded into the paper drawer, the side facing up is the one printed on.
If problems occur, such as poor print quality or paper jams, try turning the paper stack over, and reload it.
For more information on the print direction of preprinted paper (paper which has logos or patterns already printed on it), see Chapter
16, "Appendix," in Getting Started .
5 Gently push the paper drawer back into the machine until it clicks into place in the closed position.
When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in
personal injury.
You will not be able to make copies or print if you load paper that exceeds the loading limit, or if the paper drawer is not completely
pushed into the machine. Always check that the paper drawers are in place, and that the paper does not exceed the loading limit.
If paper runs out during copying or printing, load a new paper stack, and follow the instructions on the touch panel display. The
machine automatically restarts, and produces the remaining copies or prints.
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Paper Drawers 1-5
1
Routine Maintenance
Adjusting a Paper Drawer to Hold a Different Paper Size
If you want to load a different paper size into a paper drawer, follow the procedure described below to adjust the paper drawer
guides.
Only LTR transparencies can be used. Make sure that the left guide is set to ‘LTR’ when loading transparencies in a paper drawer. If
transparencies of a different size (other than LTR) are loaded in a paper drawer, the paper size and remaining amount of paper will not be
detected correctly.
1 Press and release the button on the paper drawer that you want to adjust. Grip the handle, and pull
out the paper drawer until it stops. Remove all of the remaining paper.
2 Slide the left guide to align it with the mark for the desired paper size.
Left Guide
Slide the guide until it clicks.
When loading 12" x 18" paper in the paper drawer, slide the left guide to align it with the mark on the front left side of the paper drawer.

Paper Drawers
1-6
1
Routine Maintenance
3 Squeeze the lever on the front guide, as shown below. Without releasing the lever, slide the front
guide to align it with the mark for the desired paper size.
Front Guide
Slide the guide until it clicks.
Adjust the guides correctly to avoid causing a paper jam, dirty prints, or making the inside of the machine dirty.
4 Load the appropriate size paper into the paper drawer.
When loading paper, take care not to cut your hands on the edges of the paper.
5 Change the paper drawer's paper size plate to match the new paper size.
Some paper sizes listed on the paper size plate may not be used depending on the models and settings.
6 Gently push the paper drawer back into the machine until it clicks into place in the closed position.
When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in
personal injury.

Paper Deck Unit-B1 (Optional) 1-7
1
Routine Maintenance
Paper Deck Unit-B1 (Optional)
If you attach the Paper Deck Unit-B1 to the machine, you have one additional source of paper for printing jobs. The Paper Deck
Unit-B1 holds up to 2,700 sheets of paper (20 lb bond (80 g/m2)).
If the machine is in the Sleep mode (the touch panel is not displayed, and only the main power indicator is lit), you may not be able to open the
paper deck unit. In this case, press the control panel power switch to reactivate the machine, and then press the open button on the paper deck
unit.
The paper size of the Paper Deck Unit-B1 is fixed to LTR.
Loading Paper
If you select the paper deck unit when it has no paper, or if the paper deck unit runs out of paper during a print job, a screen
prompting you to load paper appears on the touch panel display.
Follow the procedure below to load paper into the paper deck unit.
When loading paper, take care not to cut your hands on the edges of the paper.
The paper deck unit can only accommodate paper from 14 lb bond to 28 lb bond (52 to 105 g/m
2
) in weight. Use the multi-purpose tray to load
paper that is heavier.
If a message prompting you to load paper appears during printing, the remaining prints are automatically made after you load the correct
paper. If you select another drawer, the remaining prints are made after you press [OK].
1 Press the open button to open the paper deck unit.
The inside lifter automatically descends to the paper loading position.

Paper Deck Unit-B1 (Optional)
1-8
1
Routine Maintenance
2 Open a package of paper, and remove the paper stack.
When loading paper, take care not to cut your hands on the edges of the paper.
Rewrap any remaining paper in its original package, and store it in a dry place, away from direct sunlight.
Do not load the following types of paper into the paper deck unit. Doing so may cause a paper jam.
Severely curled or wrinkled paper
Thin straw paper
Transparencies
Paper which has been printed on using a thermal transfer printer (Do not print on the reverse side of this paper either.)
For high-quality printouts, use paper recommended by Canon.
Before loading paper, always fan the sheets several times, and align the edges to facilitate feeding.
3 Load the paper stack into the paper deck.
Make sure that the inside lifter has lowered before loading paper, and even out the edges of the paper stack.
Paper which has been rolled or curled must be straightened out before loading it into the paper deck unit.
Make sure that the height of the paper stack does not exceed the loading limit mark ( ) on the inside of the paper deck unit.
The paper deck unit holds approximately 2,700 sheets of paper (20 lb bond (80 g/m
2
)).
Load the paper stack in stages, adding approximately 500 sheets of paper (20 lb bond (80 g/m
2
)) at a time. If the paper deck unit can
accommodate more paper, the lifter will descend.
Only load LTR paper into the paper deck unit. Paper cannot be loaded horizontally.
If there are instructions on the package of paper about which side of the paper to load, follow those instructions.
When paper is loaded in the paper deck unit, the side facing down is the one printed on.
If problems occur, such as poor print quality or paper jams, try turning the paper stack over, and reload it.
For more information on the print direction of preprinted paper (paper which has logos or patterns already printed on it), see Chapter
16, "Appendix," in Getting Started .
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