Canon imageRUNNER ADVANCE DX C3835i Installation guide

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FAQ Guide

FAQ Guide

FAQ Guide
What is
Your Question?
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Please read "Important Safety Instructions" before
operating this product. P.42
After you finish reading this guide, store it in a safe
place for future reference.
The information in this document is subject to change
without notice.
https://oip.manual.canon/
User's Guide/FAQ
3

4
Paper Jams Occur .............................22
Paper Jams Occur Frequently ..................23
If Paper Jams Occur P.
22
Check the Following First ....................6
The Machine Does Not Respond to the
Computer.....................................7
The Authentication Screen (Logon Screen) Is
Displayed and You Cannot Go Further.........7
If You Cannot Send Documents to a Server
Using [Scan and Send] .......................28
Stopping Scanning/Faxing. . . . . . . . . . . . . . . . . . . . . 28
Scanned Documents Cannot Be E-Mailed......29
If You Cannot Send/Forward Faxes.............30
If You Cannot Receive Faxes ...................31
The Machine Does Not
Operate P. 6
Scan/Fax Cannot Be
Performed Successfully
Loading Paper in the Paper Drawer . . . . . . . . . . . . . 8
When You Have Loaded a Dierent Type of
Paper than the Preset One ....................9
Loading Paper in the Multi-Purpose Tray .......10
Loading Paper with Printed Logos .............12
Loading Envelopes ............................13
How to Load Paper P.
8
P. 28
What's Your Problem?
Contents

5
Images Are Shifted/Slanted....................17
Irregularities Appear in Images/
Images Are Faint .............................17
Black Streaks Appear in Images ................18
White Streaks/Color Streaks Appear in Images ...20
Bleed-through Occurs .........................21
Printing Results Are
Not Satisfactory P.
17
Loading Paper or Paper
Settings Cannot Be Done
Successfully
P. 24
Paper Is Not Fed ...............................24
If the "Load paper." Message Is Displayed ......25
Printing Cannot Be Performed on the
Expected Side of Paper.......................26
Printing Cannot Be Performed with the
Expected Size ................................26
In Two-Sided Printing, the Print Direction Diers
between the Front and Back Sides of the
Paper ........................................27
Canceling Copy/Print Jobs 32
Installing the Printer Driver 33
Replacement Parts 34
An Error Screen is Displayed 36
Illustrated Index 38
Appendix 42
Do You Want to Know More? 47
You Can Consult the User's Guide!.................47
Check the FAQ Page on the Web! .................47
Checking
with a Smartphone
You can display a QR code on the
touch panel display for viewing the
FAQ page on the Web.
Press [Tutorial/FAQ] [FAQ].

Check the Following First
6
Is a message displayed on the touch
panel display?
MessageSimple Message
NOTE
If an error message is displayed P.36
Check 1
Is the main power indicator O?
If the main power indicator does not light
when you turn the main power ON, check
the power plug.
Main power indicator
I(ON)
Check 3
Is sleep mode activated?
Tap the touch panel
display to cancel Sleep
mode.
Check 2
Is the machine correctly connected to
the computer?
Check the network connection.
Search
0YRY-006
Setting up the Network Environment
User's Guide
How to use the search number P.47
Check 4
The Machine Does Not Operate
Check the Following First


7
The Machine Does Not Respond to the Computer/The Authentication Screen (Logon Screen) Is Displayed and You Cannot Go Further
Set the IP address again.
Search
0YAS-00K
Setting an IP Address
User's Guide
How to use the search number P.47
Solution 3
Restart the machine.
1. Press the main power switch to turn o the
machine.
CAUTION!
Note that turning OFF the machine deletes the
data that is waiting to be printed.
2. Check that the main power indicator has turned
o.
3. Press the power switch again.
Install the printer driver again.
NOTE
For more information P.33
Solution 1
Solution 2
The Machine Does Not Respond
to the Computer
The Authentication Screen
(Logon Screen) Is Displayed
and You Cannot Go Further
Log on to the machine using a
registered user ID.
To continue the operation when the
authentication screen (logon screen) is
displayed, it is necessary to log on with a
registered user ID.
Search
0YRY-022
Logging into the Machine
User's Guide
How to use the search number P.47
Solution


Loading Paper in the Paper Drawer
8
How to Load Paper
Loading Paper in the Paper
Drawer
In the following, the operations that are common
to paper drawers 1 and 2 are described by taking
drawer 2 as example.
1
2Slide the light blue knobs to adjust the positions
of the paper guides.
Align the protrusion to the
appropriate paper size marking.
3First fan the paper stack well and then load it.
The print side face up
Make sure that
this line is not
exceeded.
Paper
Envelope
Paper Orientation
Paper
Paper
Drawer
A4 A4R
4Place the paper drawer back into the machine.
CAUTION!
Be careful not to get your ngers caught
between the paper drawer and the machine.
POINT
When you have changed the paper size, replace
the paper size label with an appropriate one, as
necessary. P.38
When you have loaded a dierent type of paper
than the preset one, be sure to change the paper
type setting. P. 9


When You Have Loaded a Dierent Type of Paper than the Preset One
9
When You Have Loaded a Dierent
Type of Paper than the Preset One
5
CAUTION!
Make sure to select paper type that matches the
basis weight of the loaded paper.
2. Press [OK].
6Press [OK].
When you have loaded custom size
paper
Specify the paper size manually.
Search
0YAS-02E
Specifying Paper Size and Type in
the Paper Drawer
User's Guide
How to use the search number P.47
1. Select the
paper type.
1
2Press [Preferences] [Paper Settings] [Paper
Settings].
3
POINT
Any paper source other than and is optional.
For more information User's Guide
4
POINT
If the displayed paper size is dierent from the
loaded paper size, adjust the paper guides.
2. Press [Set].
Press
Select the
paper source.
1. Check the
paper size.
Search
AVPP-TBM
Available Paper
How to use the search number P.47
For available paper, see the following.



Loading Paper in the Multi-Purpose Tray
10
How to Load Paper
CAUTION!
When using coated paper or paper that does
not feed well, load one sheet at a time.
1
2Adjust the paper guides so that they are slightly
wider than the paper to be loaded.
Tray extension
POINT
Pull out the tray extension when loading large-
sized paper.
3Fan the paper stack well, align the edges on a
at surface, and then load it.
Make sure that this line is not exceeded.
The print side face down
4Adjust the paper guides to match the size of
the loaded paper.
Align the paper
guides to the paper
size markings.
5
If the paper size/type setting does not
match the paper you have loaded
In the screen for this step 5, change the setting
manually.
1
2
1. Check the
paper size/
type.
2. Press
Press
2. Press
1. Select the
paper size.
Loading Paper in the Multi-
Purpose Tray