Canon imagerunner advance C5560i Installation guide

CANON INC.
30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo
146-8501, Japan
CANON U.S.A., INC.
One Canon Park, Melville, NY 11747, U.S.A.
CANON CANADA INC.
8000 Mississauga Road Brampton ON L6Y 5Z7,
Canada
CANON EUROPA N.V.
Bovenkerkerweg 59, 1185 XB Amstelveen, The
Netherlands
(See http://www.canon-europe.com/ for details
on your regional dealer)
CANON AUSTRALIA PTY. LTD
Building A, The Park Estate, 5 Talavera Road,
Macquarie Park, NSW 2113, Australia
CANON CHINA CO., LTD
2F Jinbao Building No.89 Jinbao Street,
Dongcheng District, Beijing 100005, China
CANON SINGAPORE PTE. LTD.
1 Fusionopolis Place, #15-10, Galaxis, Singapore
138522
What is
Your Question?
FAQ Guide
FT6-2055 (000) XXXXXXXXXX Copyright CANON INC. 2017 PRINTED IN CHINA
Imprimé en CHINE
English P.3
Español P.51

FAQ Guide
/
/

FAQ Guide
/
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What is
Your Question?
English
Español
Please read "Important Safety Instructions" before
operating this product. P.40
After you finish reading this guide, store it in a safe
place for future reference.
The information in this document is subject to change
without notice.
3
You can access canon.com/oip-manual
to read the User's Guide that describes all
functions of this machine.

4
Paper Jams Occur .............................20
Paper Jams Occur Frequently . . . . . . . . . . . . . . . . . . 21
If Paper Jams Occur P.
20
Check the Following First . . . . . . . . . . . . . . . . . . .6
The Machine Does Not Respond to the
Computer .....................................7
The Authentication Screen (Logon Screen) Is
Displayed and You Cannot Go Further . . . . . . . . . 7
If You Cannot Send Documents to
a Server Using [Scan and Send] . . . . . . . . . . . . . . . 26
Stopping Scanning/Faxing. . . . . . . . . . . . . . . . . . . . . 26
Scanned Documents Cannot Be E-Mailed . . . . . . 27
If You Cannot Send/Forward Faxes . . . . . . . . . . . . . 28
If You Cannot Receive Faxes . . . . . . . . . . . . . . . . . . . 29
The Machine Does Not
Operate P.6
Scan/Fax Cannot Be
Performed Successfully
Loading Paper in the Paper Drawer 1 . . . . . . . . . . . 8
Loading Paper in the Paper Drawer 2 . . . . . . . . . . . 8
When You Have Loaded a Dierent Type of
Paper than the Preset One . . . . . . . . . . . . . . . . . . . . 9
Loading Paper in the Multi-Purpose Tray . . . . . . . 10
Loading Paper with Printed Logos . . . . . . . . . . . . . 12
Loading Envelopes ............................13
How to Load Paper P.
8
P. 26
What's Your Problem?
Contents

5
Canceling Copy/
Print Jobs P.30
Installing the
Printer Driver P.31
Replacement Parts P.32
An Error Screen is
Displayed P.34
Images Are Shifted/Slanted . . . . . . . . . . . . . . . . . . . . 16
Irregularities Appear in Images/Images
Are Faint .....................................16
Black Streaks Appear in Images . . . . . . . . . . . . . . . . 17
White Streaks/Color Streaks Appear
in Images ....................................18
Bleed-through Occurs . . . . . . . . . . . . . . . . . . . . . . . . . 19
Printing Results Are
Not Satisfactory P.
16
Loading Paper or Paper
Settings Cannot Be Done
Successfully
Illustrated Index P.36
Appendix P.40
You Can Consult the User's Guide! . . . . . . . .49
If You Notice a Search Number . . . . . . . . . . . .49
Do You Want to
Know More? P.49
P. 22
Paper Is Not Fed ...............................22
If the "Load paper." Message Is Displayed . . . . . . 23
Printing Cannot Be Performed on the Expected
Side of Paper .................................24
Printing Cannot Be Performed with the
Expected Size ................................24
In Two-Sided Printing, the Print Direction Diers
between the Front and Back Sides of the Paper . . . 25

6
Check the Following First
Is a message displayed on the touch
panel display?
Message
Simple Message
N O T E
If an error message is displayed P.34
Check 1
Is the main power indicator O?
If the main power indicator does not light
when you turn the main power ON, check
the power plug.
Main power
indicator
*
* Note that the power plug or outlet may be
dierent in shape depending on the region.
Check 3
Is lit?
Press this to cancel the
Sleep mode.
Check 2
Is the machine correctly connected to
the computer?
Check the network connection.
Search
108A-006
Setting the network environment
User's Guide
How to use the search number P.49
Check 4
The Machine Does Not Operate
Check the Following First


7
The Machine Does Not Respond to the Computer / The Authentication Screen (Logon Screen) Is Displayed and You Cannot Go Further
Set the IP address again.
Search
108A-00K
Setting the IP address
User's Guide
How to use the search number P.49
Solution 3
Restart the machine.
1. Press the main power switch to turn o the
machine.
CAUTION!
Note that turning OFF the machine deletes the
data that is waiting to be printed.
2. Check that the main power indicator has turned
o.
3. Wait 10 seconds or more and press the power
switch again.
Download the printer driver again.
N O T E
For more information P.31
Solution 1
Solution 2
The Machine Does Not Respond
to the Computer
The Authentication Screen
(Logon Screen) Is Displayed
and You Cannot Go Further
Log on to the machine using a
registered user ID.
To continue the operation when the
authentication screen (logon screen) is
displayed, it is necessary to log on with a
registered user ID.
Search
108A-022
Logging on to the Machine
User's Guide
How to use the search number P.49
Solution

8
Loading Paper in the Paper Drawer 1 / Loading Paper in the Paper Drawer 2
How to Load Paper
Loading Paper in the Paper
Drawer 1 Loading Paper in the Paper Drawer 2
1
2 Slide the light blue knobs to adjust the positions
of the paper guides.
Align the protrusion to the
appropriate paper size marking.
3 First fan the paper stack well and then load it.
Make sure that
this line is not
exceeded.
Paper
Envelope
The print side face up
4 Place the paper drawer back into the machine.
CAUTION!
Be careful not to get your ngers caught
between the paper drawer and the machine.
PO INT
When you have changed the paper size, replace
the paper size label with an appropriate one, as
necessary. P.36
When you have loaded a dierent type of paper
than the preset one, be sure to change the paper
type setting. P.9
1
2 Slide the light blue knobs to adjust the positions
of the paper guides.
Align the protrusion to the
appropriate paper size marking.
3 First fan the paper stack well and then load it.
Make sure that
this line is not
exceeded.
Paper
Envelope
The print side face up
4 Place the paper drawer back into the machine.
CAUTION!
Be careful not to get your ngers caught
between the paper drawer and the machine.
PO INT
When you have changed the paper size, replace
the paper size label with an appropriate one, as
necessary. P.36
When you have loaded a dierent type of paper
than the preset one, be sure to change the paper
type setting. P.9


9
When You Have Loaded a Dierent Type of Paper than the Preset One
When You Have Loaded a Dierent
Type of Paper than the Preset One
5
CAUTION!
Make sure to press [Detailed Settings] to check the
basis weight of the paper.
2. Press [OK].
6 Press [OK].
When you have loaded custom size
paper
Specify the paper size manually.
Search
108A-02C
Specifying free size paper (custom
size paper)
User's Guide
To load tab paper
You need an optional tab paper
attachment.
Search
108A-029
Loading Tab Paper User's Guide
How to use the search number P.49
1. Select the
paper type.
1
2 Press [Preferences] [Paper Settings] [Paper
Settings] on the touch panel display.
3
1
2
PO INT
Any paper source other than 1 and 2 is optional.
For more information User's Guide
4
PO INT
If the displayed paper size is dierent from the
loaded paper size, adjust the paper guides.
2. Press [Set].
Press
Select the
paper source.
1. Check the
paper size.
Search
108A-0KR
Specications
How to use the search number P.49
For available paper, see the following.



10
Loading Paper in the Multi-Purpose Tray
How to Load Paper
CAUTION!
Feed coated paper one sheet at a time.
1
2 Adjust the position of the paper guides.
Align the paper
guides to the paper
size markings.
Tray extension
PO INT
Pull out the tray extension when loading large-
sized paper.
3 First fan the paper stack well and then load it.
Make sure that this line is not exceeded.
The print side face down
4
If the paper size/type setting does not
match the paper you have loaded
In the screen for this step 4, change the setting
manually.
1
2
3 Press [Change] in [Paper Type].
4
1. Check the
paper size/
type.
2. Press
Press
2. Press
1. Select the
paper size.
1. Select the
paper type.
2. Press
Loading Paper in the Multi-
Purpose Tray