Canon mageRUNNER ADVANCE C355iF Installation guide

FAQ Guide
FT6-1644 (000) XXXXXXXXXX Copyright CANON INC. 2016 PRINTED IN CHINA
English P.3
Español P.47
What is
Your Question?

FAQ Guide

FAQ Guide
What is
Your Question?
English
Español
Please read "Important Safety Instructions" before
operating this product. P.40
After you nish reading this guide, store it in a safe place for
future reference.
The information in this document is subject to change
without notice.
You can access http://canon.com/oip-manual
to read the User's Guide that describes all
functions of this machine.
3

4
Paper Jams Occur .............................20
Paper Jams Occur Frequently . . . . . . . . . . . . . . . . . . 21
If Paper Jams Occur P.
20
Check the Following First . . . . . . . . . . . . . . . . . . .6
The Machine Does Not Respond to the
Computer .....................................7
The Authentication Screen (Logon Screen) Is
Displayed and You Cannot Go Further . . . . . . . . . 7
If You Cannot Send Documents to
a Server Using [Scan and Send] . . . . . . . . . . . . . . . 26
Stopping Scanning/Faxing. . . . . . . . . . . . . . . . . . . . . 26
Scanned Documents Cannot Be E-Mailed . . . . . . 27
If You Cannot Send/Forward Faxes . . . . . . . . . . . . . 28
If You Cannot Receive Faxes . . . . . . . . . . . . . . . . . . . 29
The Machine Does Not
Operate P.6
Scan/Fax Cannot Be
Performed Successfully
Loading Paper in the Paper Drawer . . . . . . . . . . . . . 8
When You Have Loaded a Dierent Type of
Paper than the Preset One . . . . . . . . . . . . . . . . . . . . 8
Loading Paper in the Multi-Purpose Tray . . . . . . . 10
Loading Paper with Printed Logos . . . . . . . . . . . . . 12
Loading Envelopes ............................13
How to Load Paper P.
8
P. 26
What's Your Problem?
Contents

5
Canceling Copy/
Print Jobs P.30
Installing the
Printer Driver P.31
Replacement Parts P.32
An Error Screen is
Displayed P.34
Images Are Shifted/Slanted . . . . . . . . . . . . . . . . . . . . 16
Irregularities Appear in Images/Images
Are Faint .....................................16
Black Streaks Appear in Images . . . . . . . . . . . . . . . . 17
White Streaks/Color Streaks Appear
in Images ....................................18
Bleed-through Occurs . . . . . . . . . . . . . . . . . . . . . . . . . 19
Printing Results Are
Not Satisfactory P.
16
Loading Paper or Paper
Settings Cannot Be Done
Successfully
Illustrated Index P.36
Appendix P.40
You Can Consult the User's Guide! . . . . . . . .45
If You Notice a Search Number . . . . . . . . . . . .45
Do You Want to
Know More? P.45
P. 22
Paper Is Not Fed ...............................22
If the "Load paper." Message Is Displayed . . . . . . 23
Printing Cannot Be Performed on the Expected
Side of Paper .................................24
Printing Cannot Be Performed with the
Expected Size ................................24
In Two-Sided Printing, the Print Direction Diers
between the Front and Back Sides of the Paper . . . 25

6
Check the Following First
Is a message displayed on the touch
panel display?
Message
Simple Message
N O T E
If an error message is displayed P.34
Check 1
Is the main power indicator O?
If the main power indicator does not light
when you turn the main power ON, check
the power plug.
Main power
indicator
Check 3
Is lit?
Press this to cancel the
Sleep mode.
Check 2
Is the machine correctly connected to
the computer?
Check the network connection.
0YAS-006
Setting the network environment
User's Guide
How to use the search number P.45
Check 4
The Machine Does Not Operate
Check the Following First

7
The Machine Does Not Respond to the Computer / The Authentication Screen (Logon Screen) Is Displayed and You Cannot Go Further
Set the IP address again.
0YAS-00K
Setting the IP address
User's Guide
How to use the search number P.45
Solution 3
Restart the machine.
1. Press the main power switch to turn o the
machine.
CAUTION!
Note that turning OFF the machine deletes the
data that is waiting to be processed.
2. Check that the main power indicator has turned
o.
3. Press the power switch again.
Download the printer driver again.
N O T E
For more information P.31
Solution 1
Solution 2
The Machine Does Not Respond
to the Computer
The Authentication Screen
(Logon Screen) Is Displayed
and You Cannot Go Further
Log on to the machine using a
registered user ID.
To continue the operation when the
authentication screen (logon screen) is
displayed, it is necessary to log on with a
registered user ID.
0YAS-022
Logging on to the Machine
User's Guide
How to use the search number P.45
Solution

8
Loading Paper in the Paper Drawer / When You Have Loaded a Dierent Type of Paper than the Preset One
How to Load Paper
When You Have Loaded a Dierent
Type of Paper than the Preset One
Loading Paper in the Paper
Drawer
1
2 Slide the light blue knobs to adjust the positions
of the paper guides.
Align the protrusion to the
appropriate paper size marking.
3 First fan the paper stack well and then load it.
Make sure that this line
is not exceeded.
The print side face up
Paper
Envelope
ISO-C5
4 Place the paper drawer back into the machine.
CAUTION!
Be careful not to get your ngers caught
between the paper drawer and the machine.
POINT
When you have changed the paper size, replace
the paper size label with an appropriate one, as
necessary. P.36
When you have loaded a dierent type of paper
than the preset one, be sure to change the paper
type setting. on the right half of this page
1
2 Press [Preferences] [Paper Settings] [Paper
Settings] on the touch panel display.
3
4
POINT
If the displayed paper size is dierent from the
loaded paper size, adjust the paper guides.
2. Press [Set].
Press
Select the
paper source.
1. Check the
paper size.

9
When You Have Loaded a Dierent Type of Paper than the Preset One
5
CAUTION!
Make sure to press [Detailed Settings] to check the
basis weight of the paper.
2. Press [OK].
6 Press [OK].
When you have loaded custom size
paper
Specify the paper size manually.
0YAS-02E
Specifying custom size paper
User's Guide
How to use the search number P.45
1. Select the
paper type.
0YAS-0KU
Specications
How to use the search number P.45
For available paper, see the following.
To change the paper size series
1. Attach or remove the A4 Feeder
Attachments depending on the size
series of the paper to load.
When using A4 paper
When using LTR or LGL paper
2. Change the paper size series setting
using [Paper Size Group for Auto
Recognition in Drawer].
140K-0S1
Setting the Paper Size Group for
Auto Recognition in Drawer
User's Guide
How to use the search number P.45

10
Loading Paper in the Multi-Purpose Tray
How to Load Paper
1
2 Adjust the position of the paper guides.
Align the paper
guides to the paper
size markings.
Tray extension
POINT
Pull out the tray extension when loading large-
sized paper.
3 First fan the paper stack well, align the edges
on a at surface, and then load it.
Make sure that this line is not exceeded.
The print side face down
4
If the paper type setting does not match
the paper you have loaded
Change the setting manually.
1 Press [Change] in [Paper Type].
2
3 Press [OK]
2. Press
1. Select the
paper size.
1. Select the
paper type.
2. Press
Loading Paper in the Multi-
Purpose Tray