Canon mageRUNNER ADVANCE C355iF Installation guide

FAQ Guide
FT6-1644 (000) XXXXXXXXXX Copyright CANON INC. 2016 PRINTED IN CHINA
English P.3
Español P.47
What is
Your Question?

FAQ Guide

FAQ Guide
What is
Your Question?
English
Español
Please read "Important Safety Instructions" before
operating this product. P.40
After you nish reading this guide, store it in a safe place for
future reference.
The information in this document is subject to change
without notice.
You can access http://canon.com/oip-manual
to read the User's Guide that describes all
functions of this machine.
3

4
Paper Jams Occur .............................20
Paper Jams Occur Frequently . . . . . . . . . . . . . . . . . . 21
If Paper Jams Occur P.
20
Check the Following First . . . . . . . . . . . . . . . . . . .6
The Machine Does Not Respond to the
Computer .....................................7
The Authentication Screen (Logon Screen) Is
Displayed and You Cannot Go Further . . . . . . . . . 7
If You Cannot Send Documents to
a Server Using [Scan and Send] . . . . . . . . . . . . . . . 26
Stopping Scanning/Faxing. . . . . . . . . . . . . . . . . . . . . 26
Scanned Documents Cannot Be E-Mailed . . . . . . 27
If You Cannot Send/Forward Faxes . . . . . . . . . . . . . 28
If You Cannot Receive Faxes . . . . . . . . . . . . . . . . . . . 29
The Machine Does Not
Operate P.6
Scan/Fax Cannot Be
Performed Successfully
Loading Paper in the Paper Drawer . . . . . . . . . . . . . 8
When You Have Loaded a Dierent Type of
Paper than the Preset One . . . . . . . . . . . . . . . . . . . . 8
Loading Paper in the Multi-Purpose Tray . . . . . . . 10
Loading Paper with Printed Logos . . . . . . . . . . . . . 12
Loading Envelopes ............................13
How to Load Paper P.
8
P. 26
What's Your Problem?
Contents

5
Canceling Copy/
Print Jobs P.30
Installing the
Printer Driver P.31
Replacement Parts P.32
An Error Screen is
Displayed P.34
Images Are Shifted/Slanted . . . . . . . . . . . . . . . . . . . . 16
Irregularities Appear in Images/Images
Are Faint .....................................16
Black Streaks Appear in Images . . . . . . . . . . . . . . . . 17
White Streaks/Color Streaks Appear
in Images ....................................18
Bleed-through Occurs . . . . . . . . . . . . . . . . . . . . . . . . . 19
Printing Results Are
Not Satisfactory P.
16
Loading Paper or Paper
Settings Cannot Be Done
Successfully
Illustrated Index P.36
Appendix P.40
You Can Consult the User's Guide! . . . . . . . .45
If You Notice a Search Number . . . . . . . . . . . .45
Do You Want to
Know More? P.45
P. 22
Paper Is Not Fed ...............................22
If the "Load paper." Message Is Displayed . . . . . . 23
Printing Cannot Be Performed on the Expected
Side of Paper .................................24
Printing Cannot Be Performed with the
Expected Size ................................24
In Two-Sided Printing, the Print Direction Diers
between the Front and Back Sides of the Paper . . . 25

6
Check the Following First
Is a message displayed on the touch
panel display?
Message
Simple Message
N O T E
If an error message is displayed P.34
Check 1
Is the main power indicator O?
If the main power indicator does not light
when you turn the main power ON, check
the power plug.
Main power
indicator
Check 3
Is lit?
Press this to cancel the
Sleep mode.
Check 2
Is the machine correctly connected to
the computer?
Check the network connection.
0YAS-006
Setting the network environment
User's Guide
How to use the search number P.45
Check 4
The Machine Does Not Operate
Check the Following First

7
The Machine Does Not Respond to the Computer / The Authentication Screen (Logon Screen) Is Displayed and You Cannot Go Further
Set the IP address again.
0YAS-00K
Setting the IP address
User's Guide
How to use the search number P.45
Solution 3
Restart the machine.
1. Press the main power switch to turn o the
machine.
CAUTION!
Note that turning OFF the machine deletes the
data that is waiting to be processed.
2. Check that the main power indicator has turned
o.
3. Press the power switch again.
Download the printer driver again.
N O T E
For more information P.31
Solution 1
Solution 2
The Machine Does Not Respond
to the Computer
The Authentication Screen
(Logon Screen) Is Displayed
and You Cannot Go Further
Log on to the machine using a
registered user ID.
To continue the operation when the
authentication screen (logon screen) is
displayed, it is necessary to log on with a
registered user ID.
0YAS-022
Logging on to the Machine
User's Guide
How to use the search number P.45
Solution

8
Loading Paper in the Paper Drawer / When You Have Loaded a Dierent Type of Paper than the Preset One
How to Load Paper
When You Have Loaded a Dierent
Type of Paper than the Preset One
Loading Paper in the Paper
Drawer
1
2 Slide the light blue knobs to adjust the positions
of the paper guides.
Align the protrusion to the
appropriate paper size marking.
3 First fan the paper stack well and then load it.
Make sure that this line
is not exceeded.
The print side face up
Paper
Envelope
ISO-C5
4 Place the paper drawer back into the machine.
CAUTION!
Be careful not to get your ngers caught
between the paper drawer and the machine.
POINT
When you have changed the paper size, replace
the paper size label with an appropriate one, as
necessary. P.36
When you have loaded a dierent type of paper
than the preset one, be sure to change the paper
type setting. on the right half of this page
1
2 Press [Preferences] [Paper Settings] [Paper
Settings] on the touch panel display.
3
4
POINT
If the displayed paper size is dierent from the
loaded paper size, adjust the paper guides.
2. Press [Set].
Press
Select the
paper source.
1. Check the
paper size.

9
When You Have Loaded a Dierent Type of Paper than the Preset One
5
CAUTION!
Make sure to press [Detailed Settings] to check the
basis weight of the paper.
2. Press [OK].
6 Press [OK].
When you have loaded custom size
paper
Specify the paper size manually.
0YAS-02E
Specifying custom size paper
User's Guide
How to use the search number P.45
1. Select the
paper type.
0YAS-0KU
Specications
How to use the search number P.45
For available paper, see the following.
To change the paper size series
1. Attach or remove the A4 Feeder
Attachments depending on the size
series of the paper to load.
When using A4 paper
When using LTR or LGL paper
2. Change the paper size series setting
using [Paper Size Group for Auto
Recognition in Drawer].
140K-0S1
Setting the Paper Size Group for
Auto Recognition in Drawer
User's Guide
How to use the search number P.45

10
Loading Paper in the Multi-Purpose Tray
How to Load Paper
1
2 Adjust the position of the paper guides.
Align the paper
guides to the paper
size markings.
Tray extension
POINT
Pull out the tray extension when loading large-
sized paper.
3 First fan the paper stack well, align the edges
on a at surface, and then load it.
Make sure that this line is not exceeded.
The print side face down
4
If the paper type setting does not match
the paper you have loaded
Change the setting manually.
1 Press [Change] in [Paper Type].
2
3 Press [OK]
2. Press
1. Select the
paper size.
1. Select the
paper type.
2. Press
Loading Paper in the Multi-
Purpose Tray

11
Loading Paper in the Multi-Purpose Tray
When you have loaded custom size
paper
0YAS-02F
Specifying custom size paper
User's Guide
How to use the search number P.45
Printing on the back side of printed
paper
1. Load paper in the multi-purpose tray the
print side face down.
2. In the [Paper Type] selection screen,
press [2nd Side of 2-Sided Page].
CAUTION!
For this operation, paper can only be loaded
in the multi-purpose tray.
POINT
You can use only paper printed with this
machine.
0YAS-0KU
Specications
How to use the search number P.45
For available paper, see the following.

12
Loading Paper with Printed Logos
How to Load Paper
Loading Paper with Printed Logos
Refer to the table below to load paper with printed logos.
Example: When printing on LTR size paper
Orientation
Printing result
Paper Drawer Multi-Purpose Tray
Co.Ltd.
Paper Drawer
Logo
Paper
Co. td.L
Multi-Purpose Tray
ABC
Co. Ltd.
Co. Ltd.
ABC
Co. Ltd.
N O T E
When copying to paper with printed logos User's Guide
N O T E
Basic Paper Loading Operations
• For paper drawer P.8
• For multi-purpose tray P.10
Co. Ltd.

13
Loading Envelopes
Loading Envelopes
CAUTION!
• Envelopes can only be loaded in the multi-purpose tray or the standard paper drawer.
• Do not use envelopes that have glue attached to their aps, as the glue may melt due to the heat and pressure of
the xing unit.
• Do not print on the reverse side of the envelopes (the side with the glued areas).
• For the paper drawer, load envelopes the front side face up, and for the multi-purpose tray, load them the front side
face down. For the maximum loadable number of envelopes and the loading orientation, see the table below.
Paper Drawer Multi-Purpose Tray
Maximum loadable number 50* 10
Yougatanaga 3
Multi-Purpose Tray
Nagagata 3
Monarch
COM10 No.10
DL
ISO-C5
*ISO-C5:40
Preparation before Loading Envelopes
1 Take ve or so pieces of envelopes, fan them well
to eliminate curls, and level the stack at.
Press the stack along
the four side edges.
2 To prevent the sealing edge of the seal ap from
oating from the body of the envelope, press the
envelope in the four corners and expel the air.
Paper Drawer
Envelope

14
Loading Envelopes
How to Load Paper
When loading envelopes in the multi-
purpose tray
1 Check the orientation of the stack of envelopes,
and load it in the multi-purpose tray.
N O T E
Basic Handling Operations for the Multi-
Purpose Tray P.10
2
3
4 Press [OK].
Loading custom size envelopes
You can load custom size envelopes only in
the multi-purpose tray.
0YAS-02F
Making Settings for Custom Size
Envelopes
User's Guide
How to use the search number P.45
Press
Select the
type of
envelopes.
When loading envelopes in the paper
drawer
1 Attach the Envelope Feeder Attachment to the
paper drawer.
CAUTION!
When loading ISO-C5, it is not necessary to
attach the Envelope Feeder Attachment.
1. Remove the Envelope Feeder Attachment stored
in paper drawer.
Envelope Feeder
Attachment
2. Attach the Envelope Feeder Attachment.
Install by aligning to the hole.
3. Adjust the position of the paper guides.

15
Loading Envelopes
2 Load the envelopes.
CAUTION!
When loading envelopes, make sure that the
height of the envelope stack does not exceed
the height limit mark.
The front side of the envelopes face up
Paper
Envelope
ISO-C5
3 Insert the paper drawer into the machine.
4
5 Press [Preferences] [Paper Settings] [Paper
Settings] on the touch panel display.
6
Press
1. Select the
paper source.
2. Press
3. Select the
envelope type.
4. Press
7 Press [OK]
8 Press [Close]

16
Images Are Shifted/Slanted / Irregularities Appear in Images/Images Are Faint
Printing Results Are Not Satisfactory
Irregularities Appear in
Images/Images Are Faint
Images Are Shifted/Slanted
Adjust the paper guides.
Adjust the guide exactly.
Multi-purpose tray
Solution
The paper may have absorbed
moisture. Replace it with paper that
has not absorbed moisture.
Perform gradation adjustment.
1. Press
2. Press [Adjustment/Maintenance] [Adjust Image
Quality] [Auto Adjust Gradation] on the touch
panel display.
Follow the instructions in the screen to
perform gradation adjustment.
For more information, see the User's Guide.
0YAS-0HU
Adjusting gradation
User's Guide
How to use the search number P.45
Solution 1
Solution 2

17
Black Streaks Appear in Images
Clean the document feed scanning
areas.
1. Turn OFF the machine, and unplug the power
plug from the AC power outlet.
2. Open the feeder cover, and wipe the roller with
a damp, well wrung-out cloth.
3. After all dirt is cleaned o, wipe the roller with a
dry soft cloth.
CAUTION!
Rotate the roller while cleaning.
4. Close the feeder cover.
5. Open the feeder, and clean the upper side white
plate and thin and long glass area using the
supplied glass-cleaning sheet.
Solution Solution 6. Clean the lower side white plate and thin and
long glass area using the supplied glass-cleaning
sheet.
7. Close the feeder.
8. Insert the power plug into the power outlet, and
turn the power ON.
If black streaks still appear after the
document feed scanning areas have
been cleaned
Perform feeder cleaning.
1. Press
2. Press [Adjustment/Maintenance]
[Maintenance] [Clean Feeder] [Start]
the touch panel display.
POINT
It takes approximately 20 seconds to
clean the feeder.
Black Streaks Appear in
Images

18
White Streaks/Color Streaks Appear in Images
Printing Results Are Not Satisfactory
White Streaks/Color Streaks
Appear in Images
Cleaning the dust-proof glass.
1. Turn the power OFF, and remove the power plug
from the power outlet.
2. Slide the control panel to the right, and then
open the front cover.
1
2
3. Take out the cleaning stick.
4. Insert the cleaning stick into the hole with the
pad on its tip facing down.
Pad
Solution 5. Insert the cleaning stick in until it hits the
bottom of the hole, and gently move it back and
forth.
CAUTION!
Insert the cleaning stick into all four holes to
clean them.
6. After cleaning is nished, put the cleaning stick
back in the original location.
7. Close the front cover, and then slide the control
panel to the original location.
1
2
8. Insert the power plug into the power outlet, and
turn the power ON.

19
Bleed-through Occurs
Bleed-through Occurs
Adjust a background density.
1. Press
2. Select the function on the touch panel display.
3. Press [Options].
4. Press
Example: Fax
5. Press
6. Press [OK].
Solution

20
Paper Jams Occur
Paper Jams Occur
If paper jams occur, a screen like the following appears on the touch panel display.
Follow the instructions in the screen to remove the jammed paper.
Remedy
Paper jam locations
Use these buttons and bar to operate the video.
POINT
The screen disappears once all the jammed paper is removed and all the machine’s covers and drawers are closed
correctly.
If you do not understand the remedy
by referring to the screen
See the User's Guide to make sure of the
remedy. 0YAS-0JF
Paper jams
User's Guide
How to use the search number P.45
If Paper Jams Occur