Canon PIXMA iP2000 Series Instructions for use

1
iP2000
SIMPLIFIED SERVICE MANUAL
1. PRODUCT LIST
2. PRODUCT SPECIFICATIONS
3. ERROR DISPLAY
4. ADJUSTMENT / SETTINGS
5. EXTERNAL VIEW / PARTS LIST
6. TROUBLESHOOTING FLOWCHART
7. SPECIAL NOTES ON SERVICING IN ASIA
8. PRODUCT TECHNICAL INFORMATION
APPENDIX 1: SERVICE TEST PRINT 1 PRINT SAMPLE
APPENDIX 2: iP2000 EEPROM INFORMATION PRINT SAMPLE
QY8-13A1-000
Rev. 00
August 6, 2004
Canon Inc.

2
1. PRODUCT LIST
1-1. Main Units
Product name Product code Sales territory Remarks
9318A001AA US
9318A002AA CA
9318A003AA LAM LVT
9318A004AA LAM HVT
9318A005AA EMB
9318A005AB EMB
9318A008AA ASA HVT
9318A009AA AU
9318A010AA KR
9318A011AA GB
9318A012AA JP
9318A013AA TW
9318A014AA HK
9318A015AA CN
Canon Bubble Jet Printer
iP2000
9318A017AA EUM
1-2. Options
None
1-3. Consumables
Product name Product code Sales territory Remarks
Canon Ink Tank
BCI-24 Black
6881A001AA
6881A002AA
6881A003AA
6881A004AA
JPN
EUR
USA/CAN
ASIA/AUST
Canon Ink Tank
BCI-24 Color
6882A001AA
6882A002AA
6882A003AA
6882A004AA
JPN
EUR
USA/CAN
ASIA/AUST
Canon Ink Tank
BCI-24 Black Twin Pack
6881A008AA
6881A009AA
6881A010AA
6881A011AA
JPN
EUR
USA/CAN
ASIA/AUST
Canon Ink Tank
BCI-24 Color Twin Pack
6882A008AA
6882A009AA
6882A010AA
6882A011AA
JPN
EUR
USA/CAN
ASIA/AUST
In common with the
S200, S200x,
S300, S330, i320,
i350, i355, i250,
i255, iP1000, and
iP1500.

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2. PRODUCT SPECIFICATIONS
2-1. Printer Main Unit Specifications
Paper feeding method ASF and front sheet feeder
Resolution 4,800 x 1,200 dpi (max.)
Printing speed (ASF) Draft Standard
BK (FINE_BK) 20 ppm 14.4 ppm
CL (FINE_CL) 14 ppm 7.3 ppm
Printing direction Bi-directional / Uni-directional (automatically switched according to print
data and print mode)
Draft mode print duty 50% duty
Print width 203.2 mm (8 inches), 216.0 mm (8.5 inches) in borderless printing
Interface USB (2.0) Full Speed only
Supported print head Service part: QY6-0054-000
Number of pages that can be printed
CL Approx. 170 pages (SCID No.5 pattern, default print mode)
BK Approx. 520 pages (SCID No.5 pattern, default print mode)
Approx. 300 pages (1,500-character pattern, default print mode)
Stacking capacity (ASF, front sheet feeder) Max. 13 mm (Approx. 150 pages of 64 g/m2)
ASF Front sheet feeder
Plain paper 13 mm or less (64 to 105 g/m2) 13 mm or less (64 to 105 g/m2)
High Resolution Paper (HR-101) 13 mm (approx. 80 sheets) or less 13 mm (approx. 80 sheets) or less
Glossy Photo Paper (GP-401) A4, LTR: 10 sheets or less
4x6, Credit Card: 20 sheets or less
A4, LTR: 10 sheets or less
Photo Paper Pro (PR-101) A4, LTR, 5x7: 10 sheets or less
4x6: 20 sheets or less
A4, LTR: 10 sheets or less
Photo Paper Plus Glossy (PP-101) A4, LTR, 5x7: 10 sheets or less
4x6: 20 sheets or less
A4, LTR: 10 sheets or less
Matte Photo Paper (MP-101) A4, LTR: 10 sheets or less A4, LTR: 10 sheets or less
Photo Paper Plus Double Sided (PP-101D)
Manual duplex printing is supported.
A4, 5x7: 1 sheet A4, LTR: 10 sheets or less
(Printing on the front side of paper
in duplex printing can be
performed from the front sheet
feeder.)
Photo Paper Plus Semi-gloss (SG-101) A4, LTR, 5x7: 10 sheets or less
4x6: 20 sheets or less
A4, LTR: 10 sheets or less
Transparency (CF-102) 1 sheet 1 sheet
T-shirt Transfer (TR-301) 1 sheet 1 sheet
Envelope COM#10, DL: 10 sheets or less Not feedable.
Photo Stickers (PS-101) 1 sheet Not feedable.
Borderless printing Up to A4, LTR
Detection function
Cover open Available
Presence of print head Available
Presence of ink tank Not available
Presence of paper Available
Paper width Not available
Waste ink absorber full Available
Remaining ink amount Available (Detected by dot counting. Reset by user operation. Enabled
at default.)
Print head alignment Available (11 types)
Acoustic noise level
Fine (Photo Paper Pro / Fine mode) Approx. 43 dB (Sound pressure level ISO9296)
HQ Approx. 44 dB
HS Approx. 53 dB
Environmental requirements
During operation Temperature: 5C to 35C (41F to 95F)
Humidity: 10% to 90%RH (no condensation)
Non-operation Temperature: 0C to 40C (32F to 104F)
Humidity: 5% to 95%RH (no condensation)
Power supply
Input voltage / Frequency AC 100 to 127 V, 50/60Hz (LV)
AC 220 to 240 V, 50/60Hz (HV)
During printing Approx. 11 W Power consumption:
Stand-by status Approx. 2 W

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(2-1. Printer Main Unit Specifications cont’d)
External dimensions
With the paper support and front sheet feeder
extended
Approx. 418 (W) x 510 (D) x 315 (H) mm
With the paper support and front sheet feeder
retracted
Approx. 418 (W) x 260 (D) x 169 (H) mm
Weight Approx. 4.4 kg (excluding the print head and ink tanks)
Related standards
Electromagnetic radiance VCCI, FCC, IC, CE Mark, Taiwan EMC, C-Tick, CCC (EMC), Korea
MIC, Gost-R
Electrical safety DENAN, UL, C-UL, CB Report, CE Mark, GS, Gost-R, FT, SASO, CCC,
SPRING, Korea EK, IRAM
Environmental regulations RoHS (EU), WEEE (EU), Korea Package Recycle Law, Green Point
(Germany), Energy Star, Eco Mark, Law on Promoting Green
Purchasing
Note: Not Blue Angel compliant.
2-2. Product Life
Specified print volume or the years of use, whichever comes first.
- 3 years of use
- Print volume: 4,000 pages
- Black: 2,000 pages (A4, standard mode, 1,500-character pattern)
- Color: 1,200 pages (A4, 7.5% duty per color pattern)
120 pages (A4, photo, borderless printing)
80 pages (4 x 6, photo, borderless printing)
600 pages (Postcard, photo, borderless printing)
Note: The above print volume breakdown is estimated using average user consumption
patterns.
2-3. Print Head Specifications
Type 4-color integrated type (ink tank separate type)
Print head BK: 320 nozzles in 2 vertical lines
C/M/Y: 128 nozzles in 2 vertical lines per color
Ink droplet: BK 30 pl, CL 5 pl / 2 pl
Ink color BK (pigment-based ink)
CL: Y, M, C (high brilliance)
Ink tank BCI-24 Black, BCI-24 Color
Weight Approx. 58g (excluding ink tanks)
Supply method Service part (excluding ink tanks)
Part number: QY6-0054-000
Print head life 4,000 pages (Same as the printer main unit)
Note: - The print head is in common with the iP1500.
- Although the print head can be physically installed in the i350, i355, i250, i255, S300, S330,
and iP1000 series printers, it is incompatible with and cannot be used in those models.

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3. ERROR DISPLAY
Errors are displayed by the LEDs, and ink low warnings are displayed by the Status Monitor.
3-1. Operator Call Error (LED Blinking in Orange)
LED
blinking Error Corrective action
2 times Paper out Set paper, and press the Resume/Cancel button
to feed the paper.
3 times Paper jam Remove the jammed paper, and press the
Resume/Cancel button.
4 times Ink tank not installed Re-install the ink tanks, and close the front cover.
5 times Print head not installed or failure has
occurred in the print head.
(Non-supported print head (see page 4) is
installed or print head EEPROM data is
abnormal.)
After confirming that the print head is for the
iP2000 (QY6-0054), re-install the print head, and
close the front cover.
If not recovered, with the print head installed,
power the printer off and on.
8 times Waste ink absorber full or platen waste ink
absorber full warning (approx. 95% of the
maximum capacity)
Pressing the Resume/Cancel button will exit the
error, and enable printing.
9 times Non-supported digital camera or digital
video camera is connected.
After removing the cable between the printer and
the camera, press the Resume/Cancel button, and
re-connect the cable. If the error is not resolved,
the connected camera may not be supported for
Camera Direct Printing. Check that a supported
camera is connected.
3-2. Service Call Error (LED Blinking in Orange and Green Alternately)
LED
blinking Error Corrective Action
2 times Carriage error Turn the printer off and on again. If the error is not resolved,
replace the printer.
3 times LF error Turn the printer off and on again. If the error is not resolved,
replace the printer.
4 times Purge unit error Turn the printer off and on again. If the error is not resolved,
replace the printer.
5 times ASF cam sensor error Turn the printer off and on again. If the error is not resolved,
replace the printer.
6 times Internal temperature error Turn the printer off and on again. If the error is not resolved,
replace the printer.
7 times Waste ink absorber full or
platen waste ink absorber
full
Replace the printer. (In waste ink absorber replacement, perform
the EEPROM information print to identify if the main and/or platen
waste ink absorber should be replaced. After replacement, reset
the applicable waste ink counter(s).)
8 times Print head temperature
rise error
Turn the printer off and on again. If the error is not resolved,
replace the printer.
9 times EEPROM error Turn the printer off and on again. If the error is not resolved,
replace the printer.
13 times PF position error Turn the printer off and on again. If the error is not resolved,
replace the printer.
14 times PF cam sensor error Turn the printer off and on again. If the error is not resolved,
replace the printer.
17 times Motor driver error Turn the printer off and on again. If the error is not resolved,
replace the printer.

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3-3. Ink Low Warning (Ink low warnings are displayed by the Status Monitor only when the
remaining ink level detection is enabled, and no Status Monitor display when disabled.)
Note: The Status Monitor display in the table below is for Windows.
Warning Display by Status Monitor
Ink low warning 1 (approx. half level)
Ink low warning 2 (low remaining ink)
Ink low warning 3 (ink level unknown)

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4. ADJUSTMENT / SETTINGS
4-1. User Mode
Function Procedures Remarks
Print head manual
cleaning
- Cleaning both black and color:
See “Standalone printer operation” below.
- Cleaning black or color separately, or
both black and color:
Perform from the printer driver’s
Maintenance tab.
Print head deep
cleaning
- Cleaning black or color separately, or
both black and color:
Perform from the printer driver’s
Maintenance tab.
Paper feed roller
cleaning
1) Using the Paper Feed switch, select the
sheet feeder unit to perform paper feed
roller cleaning.
2) Remove all paper from the selected sheet
feeder unit.
3) Perform paper feed roller cleaning,
following the “Standalone printer
operation” procedures below.
If the paper feed roller cleaning is
not effective, manually clean the
rollers with a cloth slightly
dampened with water.
Bottom plate cleaning
(cleaning of ink mist
on the platen ribs)
1) Fold a sheet of plain paper (A4 or letter)
in half crosswise, then unfold and set it in
the ASF with the folded ridge facing
down.
2) Perform bottom plate cleaning, following
the “Standalone printer operation”
procedures below.
3) When the folded ridge of the ejected
paper is NOT soiled, cleaning is
completed. If it is soiled, repeat the steps
1) and 2).
If soiling on the paper persists
after the bottom plate cleaning is
performed 3 times, manually
clean the platen ribs with a cotton
swab.
Nozzle check pattern
printing
See “Standalone printer operation” below. Also available from the printer
driver’s Maintenance tab.
Print head alignment 1) Perform from the printer driver’s
Maintenance tab.
2) According to the printout, set the optimum
values.
<Standalone printer operation>
1) Turn on the printer.
2) Press and hold the Resume/Cancel button until the LED blinks the specified number of times
listed in the table below, and release it. The operation starts.
LED blinking Operation Remarks
1 time Print head manual cleaning
2 times Nozzle check pattern printing
3 times Paper feed roller cleaning
4 times Unspecified
5 times Bottom plate cleaning
6 times Unspecified

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4-2. Service Mode
Function Procedures Remarks
EEPROM information print
- Destination
- ROM version
- Waste ink amount
- Total number of sheets fed
See “Service mode operation
procedures” below.
Set a sheet of A4-, letter-, or larger-sized
paper.
For print sample, see APPENDIX 2, iP2000
EEPROM INFORMATION PRINT SAMPLE.
EEPROM initialization See “Service mode operation
procedures” below.
The following items are NOT initialized:
- Destination settings
- Waste ink counters
Waste ink counter reset See “Service mode operation
procedures” below.
The following 3 methods are available:
- Resetting the main waste ink counter (0%)
- Re-setting the main waste ink counter
value to 50%
- Resetting the platen waste ink counter
(0%)
Destination settings See “Service mode operation
procedures” below.
Print head deep cleaning See “Service mode operation
procedures” below.
<Service mode operation procedures>
1) With the front cover closed, and the printer power turned off, while pressing the Resume/Cancel
button, press and hold the Power button. (DO NOT release the buttons. The LED lights in green
to indicate that a function is selectable.)
2) While holding the Power button, release the Resume/Cancel button. (DO NOT release the
Power button.)
3) While holding the Power button, press the Resume/Cancel button 2 times, and then release
both the Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed,
the LED lights alternately in orange and green, starting with orange.) During initial operations,
the LED blinks in green.
4) When the LED light sin green, press the Resume/Cancel button the specified number of time(s)
according to the function listed in the table below. (Each time the Resume/Cancel button is
pressed, the LED lights alternately in orange and green, starting with orange.)
Time(s) LED Function Remarks
0 times Green Power off When the print head is not installed, the
carriage returns and locks in the home
position.
1 time Orange Service test print
2 times Green EEPROM information print
3 times Orange EEPROM initialization
4 times Green Waste ink counter resetting Proceed to the step 5), and follow the
Waste ink counter reset procedures.
5 times Orange Destination settings Proceed to the step 5), and following the
Destination settings procedures.
6 times Green Print head deep cleaning
7 to 9 times Orange Not used in servicing
10 times Green Return to the menu selection
5) After the function (menu) is selected, press the Power button. The LED lights in green, and the
selected function is performed. (When the operation completes, the printer returns to the menu
selection mode automatically.)

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<Waste ink counter reset procedures>
In the waste ink counter resetting mode, press the Resume/Cancel button the specified number of
time(s) according to the ink counter reset value listed in the table below, and press the Power button.
Time(s) LED Waste ink counter value
0 times Green Reset the main waste ink counter (0%).
1 time Orang
e
Reset the platen waste ink counter (0%)
2 times Green Re-set the main waste ink counter value to 50%.
<Destination settings procedures>
In the destination settings mode, press the Resume/Cancel button the specified number of time(s)
according to the destination listed in the table below, and press the Power button.
Time(s) LED Destination
0 times Green No change
1 time Orang
e
Japan
2 times Green Other than Japan (A4)
3 times Orang
e
Other than Japan (LTR)

10
5. EXTERNAL VIEW / PARTS LIST
5-1. External Parts, Power Supply Unit, Logic Board Ass’y
5-2. Print Unit

11
Parts List
Key Part Number Rank Q'ty Description Remark Common
parts
QY6-0054-000 K 1 PRINT HEAD B
1 QC1-5041-000 J 1 PAPER SUPPORT TRAY
2 QC1-5040-000 J 1 PAPER SUPPORT
3 QM2-1674-000 J 1 UPPER COVER UNIT
4 QC1-5038-000 J 1 SIDE COVER L
5 QC1-5039-000 J 1 SIDE COVER R
6 QC1-5055-000 J 1 PANEL COVER R
7 QC1-5056-000 J 1 PANEL COVER L
8 QC1-5037-000 J 1 ACCESS COVER
9 QM2-1735-000 I 1 LOGIC BOARD ASS’Y
10 QC1-5042-000 J 1 OUTPUT TRAY
11 QC1-5043-000 J 1 EXTENTION OUTPUT TRAY
12 QC1-5052-000 J 1 OUTPUT TRAY HOLDER
13 QM2-1672-000 J 1 BASE COVER UNIT
14 QM2-1673-000 J 1 FRONT COVER
QK1-0927-000 I 1 AC ADAPTER: 100/120V 50/60HZ LV
15 QK1-0930-000 N 1 AC ADAPTER: 220/240V 50/60HZ HV (EUR/ASIA/AU/KR/HK/GB/EUM)
QC1-5005-000 J 1 EMBLEM (E) B
16 QC1-5009-000 J 1 EMBLEM (J) B
17 QC1-5111-000 J 1 PIXMA LABEL (E)
18 QC1-5104-000 I 1 TIMING SLIT STRIP FILM B
19 QC1-5106-000 I 1 TIMING SLIT STRIP FILM SPRING
20 QC1-5080-000 J 1 PAPER FEED GUIDE COVER
21 QM2-1678-000 I 1 CAP UNIT
22 QC1-5024-000 I 1 BLADE LOCK LEVER
23 QM2-1676-000 I 1 BLADE UNIT
24 QC1-5022-000 I 2 INK ABSORBER1
25 QC1-5105-000 I 2 INK ABSORBER2
26 QC1-5023-000 I 1 INK ABSORBER3
27 QC1-5021-000 I 1 INK ABSORBER4
28 QC1-5020-000 I 1 INK ABSORBER5
29 QC1-5007-000 I 1 PLATEN ABSORBER
S1 XA9-1493-000 G SCREW, TP M3x8 FOR UPPER CASE UNIT
FOR PRINT UNIT
A
S2 XB6-7300-805 G SCREW, TP BH3x8 FOR PRINT UNIT
FOR AC ADAPTER
FOR BASE COVER UNIT
S3 XB1-7300-605 G SCREW, MACHINE WASHER HEAD M3x6 FOR LOGIC BOARD ASS’Y A
Power cables:
QH2-2720-000 S 1 CORD, POWER 120V (LAM-LV) A
QH2-2724-000 S 1 CORD, POWER 100V-120V (JP) B
QH2-2725-000 S 1 CORD, POWER 100V-120V A
QH2-2726-000 S 1 CORD, POWER 220V-240V A
QH2-2727-000 S 1 CORD, POWER 220V-240V (AU) A
WT3-5156-000 S 1 CORD, POWER 220V-240V (GB, HK) A
WT3-5160-000 S 1 CORD, POWER 220V-240V (KR) A
WT3-5182-000 S 1 CORD, POWER 220V-240V (CHN) A
A: In common with the iP1500 and iP1000
B: In common with the iP1500

12
6. TROUBLESHOOTING FLOWCHART
6-1. Printer Main Unit Troubleshooting Flowchart (how to confirm printer operation at refurbishment)
<Note for normal printer refurbishment>
At end of refurbishment, set the printer to the default shipment conditions (with the paper lifting plate
in the raised position, and the carriage locked in the print head replacement position), following the
steps below.
1. Install the print head, and while pressing and holding the Power button, connect the AC plug.
After the LED lights in green, with the Power button still pressed, press the Resume/Cancel
button 2 times, and release both the Power and Resume/Cancel buttons. (Each time the
Resume/Cancel button is pressed, the LED lights alternately in orange and green, starting with
orange.)
2. Press the Resume/Cancel button 4 times, and then press the Paper Feed switch 2 times. The
shipment inspection pattern is printed, and the EEPROM is initialized.
3. After removing the print head, press the Paper Feed switch 2 times to turn off the printer. (The
paper lifting plate is raised, and the carriage moves to the print head replacement position.)
DO NOT print after this point.
Open front cover,
and install print head
Service mode
Service Call
Error?
Yes
No
Yes
No
No
S
ee 4-2. Service Mode for
printing method.
<Service test print check items>
(See APPENDIX 1, SERVICE TEST PRINT 1 PRINT
SAMPLE.)
1. Non-ejection of ink: Yes NG
2. Top of form: Off the paper NG
3. Vertical lines: Not connected NG
4. Gray area: White lines / uneven density NG
Replace print head and
p
erform service test
p
rint
Main waste ink counter
less than 7%?
Normal Defective
Yes
No
Yes
No
Yes
Service Call
Error?
Visually check the platen waste ink
absorber, and replace it if it is
soiled.
Correct?
Correct?
S
ee 4-2. Service Mode for
details.
Service test print
EEPROM initialization
Power off

13
6-2. Print Head Troubleshooting Flowchart (print head operation confirmation)
Defective Normal
No
Replace ink tanks
Print head cleaning
Connect to computer
Correct? Yes
No
Nozzle check pattern printing
No
Correct?
Correct?
Correct?
Correct?
Yes
Yes
Yes
Yes
No
No
Nozzle check pattern printing
Print head deep cleaning
Nozzle check pattern printing
Print head deep cleaning
Nozzle check pattern printing
Nozzle check pattern printing

14
7. SPECIAL NOTES ON SERVICING IN ASIA
7-1. Resetting the Main and Platen Waste Ink Counters
The iP2000 has separate waste ink counters for the main waste ink absorber and the platen waste
ink absorber, respectively. At waste ink absorber replacement, in the service mode, reset the
applicable waste ink counter according to the replaced waste ink absorber. (When both the main and
platen waste ink absorbers are replaced, reset both the main and platen waste ink counters.)
For the main waste ink absorber, a new design has been adopted so that a half portion of the main
waste ink absorber can be replaced just by removing the printer housing.
When compared with replacement of the entire main waste ink absorber, replacement of the half
portion is extremely simple and easy, as it does not require removal of other components such as
the chassis and ASF.
The printable number of pages after replacement of the half portion of the main waste ink absorber
is 2,000 pages.
According to the above, 2 methods are available for replacement of the main waste ink absorber,
and the main waste ink counter should be reset according to the replacement method.
- Replacement of the half of the main waste ink absorber:
Easy, and the printable number of pages after the replacement is approx. 2,000.
- Replacement of the entire main waste ink absorber:
Difficult, and the printable number of pages after the replacement is approx. 4,000.
After replacement, the main or platen waste ink counter should be reset according to the replaced
absorber portion.
<Waste ink counter value to be re-set to after waste ink absorber replacement>
Replaced waste ink absorber Waste ink counter value
Entire main waste ink absorber Reset the main waste ink counter (0%).
Half of the main waste ink absorber* Re-set the main waste ink counter value to 50%.
Entire platen waste ink absorber Reset the platen waste ink counter (0%).
* How to replace half of the main waste ink absorber:
1. Remove the upper cover unit.
2. Replace the 4 ink absorbers (2 types, equivalent to half of the main waste ink absorber),
shown in the figure below.
<Waste ink absorber replacement procedures>
1. Error check
Perform EEPROM information printing, and check the following values:
- D: Main waste ink counter
- PD: Platen waste ink counter
2. Replace the applicable waste ink absorber(s).
3. Reset the waste ink counter.
For waste ink counter resetting procedures, see 4. ADJUSTMENT / SETTINGS, 4-2. Service Mode.
Replaceable half portion (4 ink absorbers)
A
fter the half portion is replaced, re-set the
waste ink counter to 50%.

15
8. PRODUCT TECHNICAL INFORMATION
8-1. FAQ (Problems specific to the iP2000 and corrective actions)
No. * Function Phenomenon Possible Call / Claim Corrective action Cause
1 A Carriage error (LED blinks
alternately in orange and green
2 times).
- LED blinks alternately in orange and
green, 2 times (carriage error).
Remove the packing material fixing the
carriage.
The user may not have removed the
packing material at unpacking and
installation.
Although a caution sheet is packaged
together with the printer, the user may not
have noticed it.
Note: Even if the packing material
remains, no parts are damaged.
2 A
Installation
Ink tank installation error
(LED blinks in orange 4 times.)
- LED blinks in orange 4 times (ink
tank installation error). (As this
occurs at printer installation, the user
cannot recognize the error.)
Open the access cover, and install the ink
tanks properly.
Since the user did not seat the ink tanks
completely at unpacking, installation, or
ink tank replacement, the ink tank
contacts the main case.
3 B No paper feeding (due to
incorrect Paper Feed switch
setting)
- Paper out error
- Paper cannot be fed
- Cannot print
1. Perform roller cleaning from the printer
driver.
2. Change the paper feed method by the
Paper Feed switch.
3. Clean the paper feed roller with
moistened cloth.
The paper feed roller slips on the paper at
paper feeding, or the Paper Feed switch
setting is not correct.
Note: Camera Direct Printing is available
only when paper feeds from the
ASF.
4 B Multi-feeding - Multiple pages of paper are fed
simultaneously.
-Blank paper is ejected.
1. Fan the paper and set them.
2. In case of PR-101, set the paper sheet
by sheet.
In the high temperature and high humidity
environment, the frictional force between
the front and back sides of paper
becomes high, and sheets stick to each
other, contributing to multi-feeding.
5 B Envelope not feeding - Paper out error
- Paper cannot be fed
- Cannot print
1. Perform roller cleaning from the printer
driver.
2. Clean the paper feed roller with
moistened cloth.
3. Reduce the number of envelopes
loaded in the ASF.
4. Flatten the envelope (with a pen).
The paper feed roller slips on the paper at
paper feeding.
Note: Depending on the paper lots. This
phenomenon may occur in DL
envelope.
6 B Credit Card size paper jam at
feeding
- Paper jam error
- Paper cannot be fed
- Cannot print
Set a sheet of Credit Card size paper in
the ASF with the longer edge in vertical
orientation, and press the
Resume/Cancel button.
When Credit Card size paper is set with
the shorter edge in vertical orientation,
the paper does not reach the LF roller,
and the paper is not fed.
7 C
Paper
feeding
Paper jam - Paper jam error
- Paper cannot be fed
- Cannot print
When using the ASF, remove the jammed
paper from the paper pick-up side.
When using the front sheet feeder, open
the rear cover, and remove the jammed
paper.
As the LF roller slips on the paper, the
paper is not fed, causing the jam error at
paper ejecting.

16
(8-1. FAQ (Problems specific to the iP1000 and corrective actions) cont’d)
No. * Function Phenomenon Possible Call / Claim Corrective action Cause
8 B Smearing on printed side. - Smear on the printed side of paper
- Cannot print properly
- Paper edge crease
1. Correct the paper curl.
2. Change the paper thickness lever
setting.
3. Recommend the user to conduct
printing in the print quality assurance
area.
The edge of paper rises due when paper
is curled, causing the print head to rub
against the printed surface of paper,
resulting in smearing.
9 B Smearing on the backside, or
address side of postcards
<Photo Paper Plus Double Sided>
- Smears on the already printed side
when printing the other side
<When printing the address side of
postcards>
- Smears on the address side
<When printing the message side of
postcards>
- Smears on the backside
1. Perform bottom plate cleaning from
the printer driver.
2. Clean the ribs on the platen with
cotton swabs/buds.
When borderless printing is conducted
continuously, ink mist attaches to the ribs
on the platen, and is transferred to the
backside of the following paper.
10 C Horizontal lines or uneven print
density at the trailing edge of
paper
- Cannot print to the bottom edge of
paper
- Lines or uneven print density appear
in the trailing edge of paper
- Cannot print properly
1. Recommend printing in the print
quality assurance area.
2. Change the print quality from standard
to high mode.
3. Try other paper (PP-101)
When the paper end comes off the pinch
roller, printing is performed without the
paper being held, preventing the ink
drops from being ejected in the correct
positions, resulting in unevenness.
Note: The problem is less noticeable
than that of the i320.
11 C
Image
quality
Horizontal lines or uneven print
density due to LF roller feeding
at small pitch
- Lines or uneven print density (on
skin tones and background)
- Cannot print properly
Change the print quality from standard to
high mode.
As the print media slightly slips while
being fed by the LF roller, printed areas
overlap, causing the problem.
*Occurrence level:
A: The phenomenon is likely to occur frequently. (Caution required).
B: The phenomenon may occur under certain conditions, but likeliness is assumed very low in practical usage.
C: The phenomenon is unlikely to be recognized by the user, and no practical issues are assumed.

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8-2. Major Functions
(1) Borderless printing (up to A4 and LTR sizes)
<Possible problems with this function>
- Smearing on the address side of postcards in continuous borderless printing on the message side.
-> Perform bottom plate cleaning, and clean the ribs on the platen.
- Smearing on the backside of paper in continuous borderless printing.
-> Perform bottom plate cleaning, and clean the ribs on the platen.
- Ink mist on the platen.
-> Perform bottom plate cleaning, and clean the ribs on the platen.
(2) 2 types of paper path feeding (paper feeding from the ASF and front sheet feeder)
The printer has 2 paper feeding methods, from the ASF and from the front sheet feeder.
Paper feeding from the front sheet feeder does not support,
- paper size smaller than A5,
- Camera Direct Printing, and
- printing on the back side of paper in duplex printing.
<Possible problems with this function>
- “No paper” error due to incorrect Paper Feed switch setting (such as when the Resume/Cancel
button is pressed after Paper Feed switch setting).
Printer driver default setting: Paper Source is set to Paper Feed Switch.
Printer’s Paper Feed switch default setting: ASF
Paper feed setting priority: Printer driver setting over printer’s Paper Feed switch setting
- Paper feed problem due to incorrect paper size setting (the front sheet feeder supports only A5- or
larger-sized paper).
(3) Remaining ink level detection function
The printer has a function to detect the remaining ink level. (Default setting: ON)
Detection method: Dot counting (Counted for each BK/CL ink tank)
CL tank: The remaining ink level is detected by total counted dot values of 3
colors of ink.
Display method: Displayed on the Status Monitor (at 3 levels listed below for each BK/CL ink tank)
Level 1: Half level of remaining ink level (Approx. 40% of ink remaining)
Level 2: Indication of “!” mark (Approx. 10% of ink remaining)
Level 3: Indication of “?” mark (Remaining ink level is unknown, ink may be
used up anytime)
Note: Remaining ink detection function displays the status only, and does not
cause errors.
Accuracy: The margin of error of detection accuracy is +/-10% in normal printing.
The margin of error is likely to be large in the following specific print patterns:
When printing continuously using any one of the CMY colors of ink
-> As the remaining ink level is calculated by total counted dot values of 3
colors of ink, if any of the C/M/Y inks is heavily consumed, the margin of
error for remaining ink increases.
When performing continuous BK solid printing
-> With continuous printing, ink flow from the tank to the ink chamber can be
interrupted, after which ink remains unused in the tank.
Reset procedure: Perform the following operations from the printer driver’s Maintenance tab:
1. In Low Ink Warning Setting, enable Display low ink warning.
2. In Ink Counter Reset, reset the applicable ink counter(s).
Note: Be sure to reset the ink counter from the printer driver’s Maintenance tab
after replacing ink tanks.

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<Possible problems with this function>
- Due to user error, the actual remaining ink level does not match the indicated remaining ink level,
resulting in “ink out”, etc.
User error: Forgetting to reset the ink counter / ink counter reset other than when replacing ink
tanks.
- Due to the specific print pattern, the actual remaining ink level does not match the indicated
remaining ink level, resulting in “ink out”.
Specific print pattern: Continuous printing using any one of the CMY colors of ink / continuous
BK solid printing, etc.
(4) Print head deep cleaning
The printer has a print head deep cleaning (refreshing) function.
Print head deep cleaning (refreshing):
This is a deep cleaning function in order to resolve print failure due to ink clogging
the print head. (The black ink is pigment-based, and clogs easier than other
dye-based ink.)
Perform from the printer driver’s Maintenance tab.
<Possible problems with this function>
- Excessive ink consumption when conducting print head deep cleaning repeatedly. (The amount of
ink used is approx. 10 to 15 times the normal manual cleaning amount.)
<Reference> Cleaning types, amount of ink used, and time required
BK and CL ink drawing is simultaneously performed.
Cleaning type Amount of ink used Time required
Manual cleaning
Dot count cleaning
BK: Approx. 0.12 g
CL: Approx. 0.14 g Approx. 40 sec.
Cleaning on arrival at user
Print head replacement
Timer cleaning (24 hours to 3 months)
Cleaning when the print head is not capped at printer power on
BK: Approx. 0.42 g
CL: Approx. 0.52 g Approx. 60 sec.
Ink tank replacement BK: Approx. 0.57 g
CL: Approx. 0.62 g Approx. 60 sec.
Print head deep cleaning
Timer cleaning (3 months or more)
BK: Approx. 1.50 g
CL: Approx. 2.35 g Approx. 70 sec.
(5) Print head alignment
The printer has a print head alignment function (print head position adjustment function). As it is not
necessary to perform print head alignment at setup or installation of the printer, the function is only briefly
introduced at installation.
Print head alignment: This is a function to correct displacements between the nozzle lines of the
print head, and incorrect print position at bi-directional printing.
The adjustment is conducted using the printed head position adjustment
pattern.
A: Print head alignment between black even and odd nozzles
B: Print head alignment between cyan even and odd large nozzles
C: Print head alignment between magenta even and odd large nozzles
D: Print head alignment between cyan even and odd small nozzles
E: Print head alignment between magenta even and odd small nozzles
F: Print head alignment in bi-directional black printing
G: Print head alignment of large nozzles in color bi-directional printing
H: Print head alignment between black and photo black nozzles

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I: Print head alignment of small nozzles in color bi-directional printing
J: Print head alignment between cyan large and small nozzles
K: Print head alignment between magenta large and small nozzles
Perform from the printer driver’s Maintenance tab.
(At initial set-up by the user, notice to perform the print head alignment is
displayed in the Status Monitor.)
<Possible problems with this function>
- The line is not straight.
-> Perform print head alignment from the printer driver.
- Printout is granulated.
-> Perform print head alignment from the printer driver.

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APPENDIX 1: SERVICE TEST PRINT 1 PRINT SAMPLE
Check item 1 (Non-ejection of ink): Total area of the sample below
Check item 2 (Top of form)
EEPROM information print
-> See below for details.
Check item 3 (Gray area)
Check item 4 (Vertical lines)
C nozzle check pattern (5 pl)
BK nozzle check pattern
M nozzle check pattern (5 pl) Y nozzle check pattern (5 pl)
C nozzle check pattern (2 pl) M nozzle check pattern (2 pl) Y nozzle check pattern (2 pl)
Paper size: A4
IP_2000 V X.XX USB(XXXXX) FA=XX XX XX D=XXX.X
<EEPROM information print>
Model name
ROM version
USB No. Line inspection information
Main waste ink absorber ink amount (%)