Canon PIXMA iP2000 Series Instructions for use

1
iP2000
SIMPLIFIED SERVICE MANUAL
1. PRODUCT LIST
2. PRODUCT SPECIFICATIONS
3. ERROR DISPLAY
4. ADJUSTMENT / SETTINGS
5. EXTERNAL VIEW / PARTS LIST
6. TROUBLESHOOTING FLOWCHART
7. SPECIAL NOTES ON SERVICING IN ASIA
8. PRODUCT TECHNICAL INFORMATION
APPENDIX 1: SERVICE TEST PRINT 1 PRINT SAMPLE
APPENDIX 2: iP2000 EEPROM INFORMATION PRINT SAMPLE
QY8-13A1-000
Rev. 00
August 6, 2004
Canon Inc.

2
1. PRODUCT LIST
1-1. Main Units
Product name Product code Sales territory Remarks
9318A001AA US
9318A002AA CA
9318A003AA LAM LVT
9318A004AA LAM HVT
9318A005AA EMB
9318A005AB EMB
9318A008AA ASA HVT
9318A009AA AU
9318A010AA KR
9318A011AA GB
9318A012AA JP
9318A013AA TW
9318A014AA HK
9318A015AA CN
Canon Bubble Jet Printer
iP2000
9318A017AA EUM
1-2. Options
None
1-3. Consumables
Product name Product code Sales territory Remarks
Canon Ink Tank
BCI-24 Black
6881A001AA
6881A002AA
6881A003AA
6881A004AA
JPN
EUR
USA/CAN
ASIA/AUST
Canon Ink Tank
BCI-24 Color
6882A001AA
6882A002AA
6882A003AA
6882A004AA
JPN
EUR
USA/CAN
ASIA/AUST
Canon Ink Tank
BCI-24 Black Twin Pack
6881A008AA
6881A009AA
6881A010AA
6881A011AA
JPN
EUR
USA/CAN
ASIA/AUST
Canon Ink Tank
BCI-24 Color Twin Pack
6882A008AA
6882A009AA
6882A010AA
6882A011AA
JPN
EUR
USA/CAN
ASIA/AUST
In common with the
S200, S200x,
S300, S330, i320,
i350, i355, i250,
i255, iP1000, and
iP1500.

3
2. PRODUCT SPECIFICATIONS
2-1. Printer Main Unit Specifications
Paper feeding method ASF and front sheet feeder
Resolution 4,800 x 1,200 dpi (max.)
Printing speed (ASF) Draft Standard
BK (FINE_BK) 20 ppm 14.4 ppm
CL (FINE_CL) 14 ppm 7.3 ppm
Printing direction Bi-directional / Uni-directional (automatically switched according to print
data and print mode)
Draft mode print duty 50% duty
Print width 203.2 mm (8 inches), 216.0 mm (8.5 inches) in borderless printing
Interface USB (2.0) Full Speed only
Supported print head Service part: QY6-0054-000
Number of pages that can be printed
CL Approx. 170 pages (SCID No.5 pattern, default print mode)
BK Approx. 520 pages (SCID No.5 pattern, default print mode)
Approx. 300 pages (1,500-character pattern, default print mode)
Stacking capacity (ASF, front sheet feeder) Max. 13 mm (Approx. 150 pages of 64 g/m2)
ASF Front sheet feeder
Plain paper 13 mm or less (64 to 105 g/m2) 13 mm or less (64 to 105 g/m2)
High Resolution Paper (HR-101) 13 mm (approx. 80 sheets) or less 13 mm (approx. 80 sheets) or less
Glossy Photo Paper (GP-401) A4, LTR: 10 sheets or less
4x6, Credit Card: 20 sheets or less
A4, LTR: 10 sheets or less
Photo Paper Pro (PR-101) A4, LTR, 5x7: 10 sheets or less
4x6: 20 sheets or less
A4, LTR: 10 sheets or less
Photo Paper Plus Glossy (PP-101) A4, LTR, 5x7: 10 sheets or less
4x6: 20 sheets or less
A4, LTR: 10 sheets or less
Matte Photo Paper (MP-101) A4, LTR: 10 sheets or less A4, LTR: 10 sheets or less
Photo Paper Plus Double Sided (PP-101D)
Manual duplex printing is supported.
A4, 5x7: 1 sheet A4, LTR: 10 sheets or less
(Printing on the front side of paper
in duplex printing can be
performed from the front sheet
feeder.)
Photo Paper Plus Semi-gloss (SG-101) A4, LTR, 5x7: 10 sheets or less
4x6: 20 sheets or less
A4, LTR: 10 sheets or less
Transparency (CF-102) 1 sheet 1 sheet
T-shirt Transfer (TR-301) 1 sheet 1 sheet
Envelope COM#10, DL: 10 sheets or less Not feedable.
Photo Stickers (PS-101) 1 sheet Not feedable.
Borderless printing Up to A4, LTR
Detection function
Cover open Available
Presence of print head Available
Presence of ink tank Not available
Presence of paper Available
Paper width Not available
Waste ink absorber full Available
Remaining ink amount Available (Detected by dot counting. Reset by user operation. Enabled
at default.)
Print head alignment Available (11 types)
Acoustic noise level
Fine (Photo Paper Pro / Fine mode) Approx. 43 dB (Sound pressure level ISO9296)
HQ Approx. 44 dB
HS Approx. 53 dB
Environmental requirements
During operation Temperature: 5C to 35C (41F to 95F)
Humidity: 10% to 90%RH (no condensation)
Non-operation Temperature: 0C to 40C (32F to 104F)
Humidity: 5% to 95%RH (no condensation)
Power supply
Input voltage / Frequency AC 100 to 127 V, 50/60Hz (LV)
AC 220 to 240 V, 50/60Hz (HV)
During printing Approx. 11 W Power consumption:
Stand-by status Approx. 2 W

4
(2-1. Printer Main Unit Specifications cont’d)
External dimensions
With the paper support and front sheet feeder
extended
Approx. 418 (W) x 510 (D) x 315 (H) mm
With the paper support and front sheet feeder
retracted
Approx. 418 (W) x 260 (D) x 169 (H) mm
Weight Approx. 4.4 kg (excluding the print head and ink tanks)
Related standards
Electromagnetic radiance VCCI, FCC, IC, CE Mark, Taiwan EMC, C-Tick, CCC (EMC), Korea
MIC, Gost-R
Electrical safety DENAN, UL, C-UL, CB Report, CE Mark, GS, Gost-R, FT, SASO, CCC,
SPRING, Korea EK, IRAM
Environmental regulations RoHS (EU), WEEE (EU), Korea Package Recycle Law, Green Point
(Germany), Energy Star, Eco Mark, Law on Promoting Green
Purchasing
Note: Not Blue Angel compliant.
2-2. Product Life
Specified print volume or the years of use, whichever comes first.
- 3 years of use
- Print volume: 4,000 pages
- Black: 2,000 pages (A4, standard mode, 1,500-character pattern)
- Color: 1,200 pages (A4, 7.5% duty per color pattern)
120 pages (A4, photo, borderless printing)
80 pages (4 x 6, photo, borderless printing)
600 pages (Postcard, photo, borderless printing)
Note: The above print volume breakdown is estimated using average user consumption
patterns.
2-3. Print Head Specifications
Type 4-color integrated type (ink tank separate type)
Print head BK: 320 nozzles in 2 vertical lines
C/M/Y: 128 nozzles in 2 vertical lines per color
Ink droplet: BK 30 pl, CL 5 pl / 2 pl
Ink color BK (pigment-based ink)
CL: Y, M, C (high brilliance)
Ink tank BCI-24 Black, BCI-24 Color
Weight Approx. 58g (excluding ink tanks)
Supply method Service part (excluding ink tanks)
Part number: QY6-0054-000
Print head life 4,000 pages (Same as the printer main unit)
Note: - The print head is in common with the iP1500.
- Although the print head can be physically installed in the i350, i355, i250, i255, S300, S330,
and iP1000 series printers, it is incompatible with and cannot be used in those models.

5
3. ERROR DISPLAY
Errors are displayed by the LEDs, and ink low warnings are displayed by the Status Monitor.
3-1. Operator Call Error (LED Blinking in Orange)
LED
blinking Error Corrective action
2 times Paper out Set paper, and press the Resume/Cancel button
to feed the paper.
3 times Paper jam Remove the jammed paper, and press the
Resume/Cancel button.
4 times Ink tank not installed Re-install the ink tanks, and close the front cover.
5 times Print head not installed or failure has
occurred in the print head.
(Non-supported print head (see page 4) is
installed or print head EEPROM data is
abnormal.)
After confirming that the print head is for the
iP2000 (QY6-0054), re-install the print head, and
close the front cover.
If not recovered, with the print head installed,
power the printer off and on.
8 times Waste ink absorber full or platen waste ink
absorber full warning (approx. 95% of the
maximum capacity)
Pressing the Resume/Cancel button will exit the
error, and enable printing.
9 times Non-supported digital camera or digital
video camera is connected.
After removing the cable between the printer and
the camera, press the Resume/Cancel button, and
re-connect the cable. If the error is not resolved,
the connected camera may not be supported for
Camera Direct Printing. Check that a supported
camera is connected.
3-2. Service Call Error (LED Blinking in Orange and Green Alternately)
LED
blinking Error Corrective Action
2 times Carriage error Turn the printer off and on again. If the error is not resolved,
replace the printer.
3 times LF error Turn the printer off and on again. If the error is not resolved,
replace the printer.
4 times Purge unit error Turn the printer off and on again. If the error is not resolved,
replace the printer.
5 times ASF cam sensor error Turn the printer off and on again. If the error is not resolved,
replace the printer.
6 times Internal temperature error Turn the printer off and on again. If the error is not resolved,
replace the printer.
7 times Waste ink absorber full or
platen waste ink absorber
full
Replace the printer. (In waste ink absorber replacement, perform
the EEPROM information print to identify if the main and/or platen
waste ink absorber should be replaced. After replacement, reset
the applicable waste ink counter(s).)
8 times Print head temperature
rise error
Turn the printer off and on again. If the error is not resolved,
replace the printer.
9 times EEPROM error Turn the printer off and on again. If the error is not resolved,
replace the printer.
13 times PF position error Turn the printer off and on again. If the error is not resolved,
replace the printer.
14 times PF cam sensor error Turn the printer off and on again. If the error is not resolved,
replace the printer.
17 times Motor driver error Turn the printer off and on again. If the error is not resolved,
replace the printer.

6
3-3. Ink Low Warning (Ink low warnings are displayed by the Status Monitor only when the
remaining ink level detection is enabled, and no Status Monitor display when disabled.)
Note: The Status Monitor display in the table below is for Windows.
Warning Display by Status Monitor
Ink low warning 1 (approx. half level)
Ink low warning 2 (low remaining ink)
Ink low warning 3 (ink level unknown)

7
4. ADJUSTMENT / SETTINGS
4-1. User Mode
Function Procedures Remarks
Print head manual
cleaning
- Cleaning both black and color:
See “Standalone printer operation” below.
- Cleaning black or color separately, or
both black and color:
Perform from the printer driver’s
Maintenance tab.
Print head deep
cleaning
- Cleaning black or color separately, or
both black and color:
Perform from the printer driver’s
Maintenance tab.
Paper feed roller
cleaning
1) Using the Paper Feed switch, select the
sheet feeder unit to perform paper feed
roller cleaning.
2) Remove all paper from the selected sheet
feeder unit.
3) Perform paper feed roller cleaning,
following the “Standalone printer
operation” procedures below.
If the paper feed roller cleaning is
not effective, manually clean the
rollers with a cloth slightly
dampened with water.
Bottom plate cleaning
(cleaning of ink mist
on the platen ribs)
1) Fold a sheet of plain paper (A4 or letter)
in half crosswise, then unfold and set it in
the ASF with the folded ridge facing
down.
2) Perform bottom plate cleaning, following
the “Standalone printer operation”
procedures below.
3) When the folded ridge of the ejected
paper is NOT soiled, cleaning is
completed. If it is soiled, repeat the steps
1) and 2).
If soiling on the paper persists
after the bottom plate cleaning is
performed 3 times, manually
clean the platen ribs with a cotton
swab.
Nozzle check pattern
printing
See “Standalone printer operation” below. Also available from the printer
driver’s Maintenance tab.
Print head alignment 1) Perform from the printer driver’s
Maintenance tab.
2) According to the printout, set the optimum
values.
<Standalone printer operation>
1) Turn on the printer.
2) Press and hold the Resume/Cancel button until the LED blinks the specified number of times
listed in the table below, and release it. The operation starts.
LED blinking Operation Remarks
1 time Print head manual cleaning
2 times Nozzle check pattern printing
3 times Paper feed roller cleaning
4 times Unspecified
5 times Bottom plate cleaning
6 times Unspecified

8
4-2. Service Mode
Function Procedures Remarks
EEPROM information print
- Destination
- ROM version
- Waste ink amount
- Total number of sheets fed
See “Service mode operation
procedures” below.
Set a sheet of A4-, letter-, or larger-sized
paper.
For print sample, see APPENDIX 2, iP2000
EEPROM INFORMATION PRINT SAMPLE.
EEPROM initialization See “Service mode operation
procedures” below.
The following items are NOT initialized:
- Destination settings
- Waste ink counters
Waste ink counter reset See “Service mode operation
procedures” below.
The following 3 methods are available:
- Resetting the main waste ink counter (0%)
- Re-setting the main waste ink counter
value to 50%
- Resetting the platen waste ink counter
(0%)
Destination settings See “Service mode operation
procedures” below.
Print head deep cleaning See “Service mode operation
procedures” below.
<Service mode operation procedures>
1) With the front cover closed, and the printer power turned off, while pressing the Resume/Cancel
button, press and hold the Power button. (DO NOT release the buttons. The LED lights in green
to indicate that a function is selectable.)
2) While holding the Power button, release the Resume/Cancel button. (DO NOT release the
Power button.)
3) While holding the Power button, press the Resume/Cancel button 2 times, and then release
both the Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed,
the LED lights alternately in orange and green, starting with orange.) During initial operations,
the LED blinks in green.
4) When the LED light sin green, press the Resume/Cancel button the specified number of time(s)
according to the function listed in the table below. (Each time the Resume/Cancel button is
pressed, the LED lights alternately in orange and green, starting with orange.)
Time(s) LED Function Remarks
0 times Green Power off When the print head is not installed, the
carriage returns and locks in the home
position.
1 time Orange Service test print
2 times Green EEPROM information print
3 times Orange EEPROM initialization
4 times Green Waste ink counter resetting Proceed to the step 5), and follow the
Waste ink counter reset procedures.
5 times Orange Destination settings Proceed to the step 5), and following the
Destination settings procedures.
6 times Green Print head deep cleaning
7 to 9 times Orange Not used in servicing
10 times Green Return to the menu selection
5) After the function (menu) is selected, press the Power button. The LED lights in green, and the
selected function is performed. (When the operation completes, the printer returns to the menu
selection mode automatically.)

9
<Waste ink counter reset procedures>
In the waste ink counter resetting mode, press the Resume/Cancel button the specified number of
time(s) according to the ink counter reset value listed in the table below, and press the Power button.
Time(s) LED Waste ink counter value
0 times Green Reset the main waste ink counter (0%).
1 time Orang
e
Reset the platen waste ink counter (0%)
2 times Green Re-set the main waste ink counter value to 50%.
<Destination settings procedures>
In the destination settings mode, press the Resume/Cancel button the specified number of time(s)
according to the destination listed in the table below, and press the Power button.
Time(s) LED Destination
0 times Green No change
1 time Orang
e
Japan
2 times Green Other than Japan (A4)
3 times Orang
e
Other than Japan (LTR)

10
5. EXTERNAL VIEW / PARTS LIST
5-1. External Parts, Power Supply Unit, Logic Board Ass’y
5-2. Print Unit