
Table 2: Start-Up Error Codes
Table 3: Operating Error Codes
Edition Date: 7/2020
Catalog No.: QSG-DGAPA-01
Replaces: New
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Manufacturer reserves the right to change, at any time, specifications and designs without obligations.
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ERROR AND STATUS CODES
6
Indicator Light
Code Explanation Possible Cause Recommended Action
Two ashes Filter ground circuit fault
No lter installed Place lter in air purier
Filter installed
incorrectly
Install lter in correct orientation as
indicated by airow direction arrows on
cabinet and lter
Wrong type of
lter installed
Install a genuine air purier
replacement lter
Wet lter
Call service to locate and eliminate the
source of water on the lter and replace
the lter with a new lter
Damaged lter
contact spring on
door assembly
Verify that lter contact springs mounted on
door are properly contacting the aluminum
contact pads on the lter and not contacting
the cabinet or door back; if springs are
broken or damaged replace the
door assembly
Rapid ashing
(ve ashes per
second)
LED ashes for 10 seconds
when AC power is turned on
indicating a previously stored
error code; code will be
displayed after 10 seconds;
purier will not operate until
cause of error condition is
rectied and purier is reset
An error code was
registered in the
purier controls prior
to the purier being
turned off
The purier controls may be reset during
the 10 seconds in which the LED is
ashing rapidly; see the Reset Procedure
on previous page; if the problem persists,
follow the actions recommended in Table 3
for the stored error code or call service
Indicator Light
Code Explanation Possible Cause Recommended Action
Four ashes Ionizer/lter
current imbalance
Dirty Filter Enhancement Module
(FEM) Clean/service air purier unit
Damaged FEM Replace the lter enhancement modules
Five ashes Over-current fault
Excessively dirty damaged FEM
and/or lter Clean/service air purier unit
Wet damaged FEM and/or lter
Call service to locate and eliminate the
source of water in the air purier, Verify
that the purier FEM and cabinet are clean
and replace lter with a new lter
Damaged lter Replace the lter element
Damaged FEM Replace the lter enhancement module
Foreign object inside air purier Remove foreign object from air purier and
ensure purier is clean and undamaged
Six ashes Arc detected
Damaged lter Replace the lter element
Damaged FEM Replace the lter enhancement module
Foreign object inside air purier Remove foreign object from air purier and
ensure purier is clean and undamaged