
18
AIR PURIFIER
Troubleshooting
Troubleshooting
Symptom Check Solution
The air purifier
does not turn on
when pressing
the button.
Is there a power outage? Confirm the Power is on in your home, then try the
button again.
Is the air purifier plugged in? Make sure the plug is fully pushed into the outlet, then try the
button again.
Is the power outlet working? Attempt to plug the air purifier into a different power outlet, then
try the button again.
The filter
replacement
indicator is still
on after replacing
the filter.
Did you press the and
buttons simultaneously for a least five
seconds after replacing the filter and
powering up the unit?
Press the and buttons simultaneously for at least
five seconds, until the air purifier makes a “ding” sound.
The air purifier is
producing a strange
smell.
Locate the origin of the strange smell
by checking that there is no plastic
bag on the filter and by checking the
dust or deodorizing filter. Make sure
that no visible build-up has occurred
on any of the filters.
Remove the plastic bag if it is still on the filter. Periodically
vacuum the outside of the pre-filter to prolong its lifetime
and avoid substance build-up. If the filter indicator light is on,
replace the filter.
The air purifier is
producing a strange
sound.
Was the plastic bag removed from
the filter before turning on the
air purifier?
When setting up the air purifier for the first time or replacing
the filter, be sure to remove the plastic protective wrapping
from the filter.
The air purifier
control panel is
not responding.
Is the control lock turned on?
If the control panel lock is engaged, turn off this safety feature
by pressing the and buttons simultaneously for more
than three seconds.
The color on the top
of the air purifier is
orange or red.
Check the fan speed setting on your
air purifier. Too low a fan speed can
cause an orange or red indicator light.
Red and orange colors are indicating that the particulate and/or
VOC sensor is reading elevated levels of pollutants. If your device
is in auto mode, the fan speed will increase to draw more air into
the air purifier.
The app says I
entered incorrect
Wi-Fi® credentials.
Make sure you have entered the
correct Wi-Fi password. If your
wireless device has a Caps Lock
function, make sure it is turned off.
Re-enter the password and double check all spellings,
capitalizations and special characters.
The air purifier
will not connect
to Bluetooth®.
Make sure you are close to the air
purifier with the wireless device you
are trying to connect.
Move closer to the air purifier to be in better range for pairing.
Make sure you receive a pairing code
on the mobile app.
After you confirm the pairing code on the app, press the
button on the air purifier to complete the pairing process.
You will hear a “beep” and see YES on the air
purifier screen.
Do you have Bluetooth enabled on
your wireless device? Open your settings and turn on Bluetooth pairing.