Castelle Enterprise User manual

FaxPress Enterprise
A New Generation of Network Fax Servers
Getting Started Guide
™

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IMPORTANT NOTICE
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Contents
Introducing the FaxPress Enterprise Fax Server _________________________________________ 5
Package Contents _____________________________________________________________ 5
About the FaxPress Plus CD-ROM ________________________________________________ 5
Documentation___________________________________________________________________ 6
Electronic Documentation _______________________________________________________ 6
Printed Documentation _________________________________________________________ 6
About the FaxPress Enterprise Server Setup ___________________________________________ 7
Rack Mounting or Shelf Mounting _________________________________________________ 7
Setup Requirements ___________________________________________________________ 7
T1, E1 ISDN PRI or ISDN BRI Support _____________________________________________ 7
Required Setup Procedures _____________________________________________________ 8
Optional Setup Procedures ______________________________________________________ 9
Important! The FaxPress Enterprise Local Administrator Account ________________________ 9
PBX Integration, DNIS Information and Automatic Routing Requirements _________________ 10
Network Security/Installing Antivirus Software ______________________________________ 10
FaxPress Enterprise Backward Compatibility _______________________________________ 11
Connecting the FaxPress Enterprise to the Network _____________________________________ 13
Powering On the FaxPress Enterprise Server __________________________________________ 14
Powering On in a DHCP Environment_____________________________________________ 14
Powering On in a Static IP Environment ___________________________________________ 14
Assigning a Static IP Address ______________________________________________________ 27
FaxPress Enterprise T1 and T1 CAS and ISDN PRI _____________________________________ 15
FaxPress Enterprise and T1 CAS/RBS Signaling ____________________________________ 15
FaxPress Enterprise and T1 ISDN PRI ____________________________________________ 15
FaxPress Enterprise and Fractional T1 ____________________________________________ 15
Required T1 Line Carrier Information _____________________________________________ 15
Configuring the FaxPress Enterprise T1 for T1 ISDN PRI _____________________________ 16
FaxPress Enterprise E1 and E1 ISDN PRI (Primary Rate Interface)_________________________ 20
FaxPress Enterprise Board Settings and E1 ISDN PRI (Primary Rate Interface) ____________ 20
About the FaxPress Enterprise and Fractional E1 Lines_______________________________ 20
Required E1 Line Carrier Information _____________________________________________ 20
About the Dialogic Fax Board’s Range of Extensions Settings __________________________ 20
FaxPress Enterprise ISDN and ISDN BRI (Basic Rate Interface) ___________________________ 23
Required ISDN BRI Line Carrier Information________________________________________ 23
About the Dialogic Fax Board’s Range of Extensions Settings __________________________ 23

FaxPress Enterprise Getting Started Guide
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Configuring the FaxPress Enterprise for ISDN BRI ___________________________________ 23
Activating FaxPress Plus, the FaxPress Enterprise Client Software _________________________ 26
Changing the FaxPress Enterprise Server’s IP Address __________________________________ 28
Changing the IP Address Using the LCD Window (Models With 4-key Keypad)_____________ 28
Changing the IP Address Using the LCD Window (Models With 5-key Keypad)_____________ 29
Using Remote Desktop____________________________________________________________ 30
Changing the FaxPress Enterprise’s IP Address Using Remote Desktop__________________ 30
About the FaxPress Enterprise’s File Conversion Service_________________________________ 31
About the FaxPress Enterprise’s File Conversion Service_________________________________ 31
Installing Applications for the File Conversion Service ________________________________ 31
About the File Conversion Service________________________________________________ 31
Castelle Resources ______________________________________________________________ 32
Technical Support ____________________________________________________________ 32
Web Site _______________________________________________________________________ 32
Safety _________________________________________________________________________ 34
FaxPress Enterprise Support Services Agreement ______________________________________ 35
Castelle’s FaxPress Enterprise Support Services Terms and Conditions _____________________ 37
License Agreement_______________________________________________________________ 40

5
Introducing the FaxPress Enterprise Fax Server
Introducing the FaxPress Enterprise Fax Server
Congratulations on purchase of your new FaxPress Enterprise fax server. This Getting Started Guide is
provided as a printed introductory supplement to the electronic FaxPress Enterprise Administrator WebHelp
Guide, which can be found on the Castelle website.
The information here is excerpted from the FaxPress Enterprise Administrator WebHelp Guide, and contains
all the information required to get the FaxPress Enterprise up and running on your network. Use this Guide
to get started, then refer as needed to the WebHelp Administrator Guide.
Package Contents
Keep the FaxPress Enterprise’s box and shipping material. Specifically designed to protect the FaxPress
Enterprise server during transport, the FaxPress Enterprise’s packaging should be kept for future shipping
purposes.
The FaxPress Enterprise server shipment should contain the following items:
• A FaxPress Enterprise network fax server
• A Castelle FaxPress Plus CD-ROM
• Two power cables
The FaxPress Enterprise also requires an RJ-45 cable, which should be provided by your digital line carrier.
About the FaxPress Plus CD-ROM
The FaxPress Plus CD-ROM provides:
• Latest version of the FaxPress Plus client for administrators/users
• E-mail integration solutions
• Connectors for Multi Function Printer (MFP) devices
• Various Add-On Products

FaxPress Enterprise Getting Started Guide
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Documentation
Castelle offers both electronic and printed versions of the FaxPress Enterprise documentation.
Electronic Documentation
It is recommended that a workstation connected to the Internet be available during installation, configuration
and use of the FaxPress Enterprise. To access the FaxPress Enterprise WebHelp system, which includes the
Admin, User, and Email Gateways Guides, go to the following URL:
http://www.castelle.com/WebHelp/5_0/fpe/
Other documentation is provided on the Castelle web site at the following URL:
http://www.castelle.com/support/documentation/guides
Printed Documentation
Castelle provides a printed copy of this Getting Started Guide.
1. To print hard copies of all other documentation, use the Castelle WebHelp system available at the
URL shown above.

7
About the FaxPress Enterprise Server Setup
About the FaxPress Enterprise Server Setup
Each section in this chapter provides important FaxPress Enterprise setup information.
Rack Mounting or Shelf Mounting
The FaxPress Enterprise fax servers can either be rack-mounted or stationed on a shelf or desktop. FaxPress
Enterprise products are rack-mountable by attaching the two provided mounting brackets. To mount a
FaxPress Enterprise unit on a 19” rack, use the four specific screws provided by the rack vendor. These
special screws are not provided by Castelle.
By attaching the four provided rubber feet to the bottom of the chassis, the FaxPress Enterprise unit can be
stationed on a desktop or shelf. For units stationed on a desktop, the two rack mounting brackets on both sides
of the chassis may be removed.
Setup Requirements
Setting up the FaxPress Enterprise will require:
• T1 line type and configuration parameter information in case the FaxPress Enterprise’s default fax board
settings require modifying.
• DNIS string information.
• PBX programming, in some cases.
• An eight-conductor RJ-45 data cable provided by the telco/line carrier.
• A trained PBX technician present, if the FaxPress Enterprise will be connected to a PBX.
• A CSU, CSU/DSU, or PBX (required only for units interfacing to a T1).
T1, E1 ISDN PRI or ISDN BRI Support
The FaxPress Enterprise comes pre-configured to support one of three basic digital line types: T1, E1 ISDN
PRI or ISDN BRI. Depending on your digital line protocol and range of line extensions, some additional fax
board configuration may be required.
To determine the additional fax board configuration required for your FaxPress Enterprise, see:
•FaxPress Enterprise T1 and T1 CAS and ISDN PRI on page 15 to configure the FaxPress Enterprise
for T1 CAS or T1 ISDN PRI.
•FaxPress Enterprise E1 and E1 ISDN PRI (Primary Rate Interface) on page 20 to configure the
FaxPress Enterprise for an E1 ISDN PRI line.
•FaxPress Enterprise ISDN and ISDN BRI (Basic Rate Interface) on page 23 to configure the FaxPress
Enterprise for ISDN BRI.

FaxPress Enterprise Getting Started Guide
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Required Setup Procedures
Setting up the FaxPress Enterprise server for basic operation involves these required steps:
1. Connecting the FaxPress Enterprise to the network and phone system. (See Connecting the
FaxPress Enterprise to the Network on page 13.)
2. Powering on the Enterprise. (See Powering On the FaxPress Enterprise Server on page 14.)
3. Configuring the FaxPress Enterprise’s fax board. (See FaxPress Enterprise T1 and T1 CAS and
ISDN PRI on page 15,FaxPress Enterprise E1 and E1 ISDN PRI (Primary Rate Interface) on page
20 or FaxPress Enterprise ISDN and ISDN BRI (Basic Rate Interface) on page 23.)
4. Joining the fax server to the network domain. Joining the FaxPress Enterprise to the network domain
is required to import users from Active Directory with the FaxPress Active Directory Synchronizer.
(See Importing and Mapping Users in the FaxPress Enterprise Administrator Guide.) This procedure
applies only to Microsoft Windows networks.
5. Taking necessary antivirus and security measures. (See Network Security/Installing Antivirus
Software on page 10.)
6. Installing the applications required for attachment conversion. To use the Email Gateways or to use
the Drop Directory for production faxing, you’ll need to install any applications, such as the Microsoft
Office suite, used frequently by your users. See Installing Applications for the File Conversion
Service on page 31 for details.
7. Installing the FaxPress Plus client on a network workstation. The FaxPress Plus client is the
Windows-based FaxPress Enterprise administration and fax transaction utility. (See Installing the
Administrator Client in the Administrator Guide.) Logged on to FaxPress Plus as Administrator,
you’ll use FaxPress Plus to configure the FaxPress Enterprise fax server, and to create and configure
users. If you use the Web Client Interface to configure the fax server and users, installing the FaxPress
Plus client is not immediately required.
8. Activating the FaxPress Plus software with the Software Activation Key. (See Activating FaxPress
Plus, the FaxPress Enterprise Client Software on page 26 in this manual.)
9. Configuring the FaxPress Enterprise Line Settings, Dialing Properties, E-mail settings, and DNIS
settings using FaxPress Plus. (See Chapter 5, Configuring the FaxPress Enterprise in the
Administrator Guide.)
10. Sending and receiving a test fax using one of the three generic, pre-created user accounts
(Administrator, Guest and Unaddressed) to confirm the FaxPress Enterprise server is operational. (See
Sending a Test Fax in the FaxPress Enterprise Administrator Guide.)
11. Configuring the Email Gateway to e-mail hardware and network connection failure notices to the
Administrator. (See About the FaxPress Enterprise’s File Conversion Service on page 31.)

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About the FaxPress Enterprise Server Setup
12. Installing the FaxPress Plus client on the user workstations. (See Installing the FaxPress Enterprise
Client in the Administrator Guide.)
13. Creating and configuring new users. (See Creating and Configuring FaxPress Enterprise User
Accounts and Importing and Mapping Users in the Administrator Guide.)
14. (Highly Recommended) Activating the Backup service guarantees user files and data are protected
should any unexpected system damage or failure occur. (See the FaxPress Enterprise Backup and
Restore chapter in the Administrator Guide.) Castelle cannot take responsibility for any data lost
should system problems occur.
Optional Setup Procedures
After the Enterprise is up and running, you may decide to implement the following optional features:
• The FaxPress Enterprise Archive. (See the Archiving Faxes in the Administrator Guide.)
• The FaxPress Enterprise Email Gateway for network users. (See About the FaxPress Enterprise’s File
Conversion Service on page 31 and the Email Integration chapter in the Administrator Guide.)
Important! The FaxPress Enterprise Local Administrator Account
The default user name for the FaxPress Enterprise’s Windows Server 2003 account is Administrator. The
default password is castelle, all lower case. If you change this default password, you MUST also change the
password of the local Administrator account used by the FaxPress Enterprise Conversion Service to match.
The Castelle FaxPress Enterprise Conversion Service uses the FaxPress Enterprise’s local Administrator
account to convert files for fax transmission. Changing the default password for the FaxPress Enterprise’s
Windows user account automatically stops the Conversion Service. Stopping the Conversion Service also
stops all outgoing fax transmissions, whether or not the transmissions contain attached files.
To change the password of the Conversion Service’s local Administrator account, follow these steps:
1. Open the Windows Services list.
2. Right-click on the Castelle FaxPress Enterprise Conversion Service and select Properties.
(Start>Settings>Control Panel>Administrative Tools>Services.)
3. With the Logon tab selected, enter the new password for the Conversion Service’s local
Administrator account. This password must match the password assigned to the default Administrator
user for the FaxPress Enterprise’s Windows operating system.
4. Save the settings and restart the Conversion Service.
This same procedure should be used to restore service if fax transmission has been interrupted due to this
Administrator account password issue.
Note: For more information on the FaxPress Enterprise Conversion Service, see About the FaxPress
Enterprise’s File Conversion Service on page 31.

FaxPress Enterprise Getting Started Guide
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PBX Integration, DNIS Information and Automatic Routing Requirements
Configuring the FaxPress Enterprise for automatic inbound routing and PBX integration will require you to
know the DNIS string information coming from the digital line. This information includes number of DNIS
digits, total length of the string including ANI digits (if any), and other characters. Contact your line carrier
for DNIS string information. The FaxPress Enterprise’s dtmf.log file diagnostic tool can also be used to
determine the DNIS string information. The FaxPress Enterprise’s configurable digit filter (see below)
provides advanced parsing capability that allows the FaxPress Enterprise to integrate with most PBX systems.
Note: See Automatic Routing: PBX Integration and Determining the Number of Mailbox ID Digits in
the FaxPress Enterprise Administrator Guide for additional, detailed information on automatic
routing and PBX integration. Also, when connecting the FaxPress Enterprise to a PBX, a trained
PBX technician must be on site.
About the FaxPress Enterprise Configurable Digit Filter
The FaxPress Enterprise configurable digit filter provides advanced digit string parsing capability that allows
the FaxPress Enterprise to integrate easily with most PBX systems. Digit strings are a combination of numeric
and alphanumeric digits generated either by the line carrier or by the PBX system. Digit strings include the
extension-identifying information required for the FaxPress Enterprise user mailbox IDs, but can also include
non-essential or “garbage” information that must be discarded.
The Enterprise’s digit filter can be configured to strip non-essential information and retain the digit
information required to identify the users’ Enterprise mailbox IDs. The FaxPress Enterprise supports up to 7
digits for the mailbox ID, although mailbox IDs are more commonly 3 or 4 digits.
If, as an example, the dialed number is 408-852-7081, the call may be sent as 1188 408 852708199 while
routing through the central office or PBX system. If four digits are required for the FaxPress Enterprise
mailbox ID, the FaxPress Enterprise will parse the unnecessary digits off the number, e.g., xxxxxx7081xx.
See Determining the Number of Mailbox ID Digits in the FaxPress Enterprise Administrator Guide for more
information on FaxPress Enterprise mailbox IDs.
Network Security/Installing Antivirus Software
The Enterprise requires the same kind of standard antivirus protection and security measures used with the
other servers on your network. Castelle strongly recommends that all data files be scanned for possible viruses
before being sent to FaxPress Enterprise for file conversion and fax transmission.
Manage the FaxPress Enterprise the same way you manage the other servers in your environment. The
company policy for hot fixes should also apply to the FaxPress Enterprise. Be aware, however, that some hot
fixes may be incompatible with normal FaxPress Enterprise on a case by case basis. For example, some
security hot fixes may disable network ports needed by the FaxPress Enterprise, or change the system Print
spooler to a setting other than autostart. These specific changes are examples of the kinds of security fixes
incompatible with normal FaxPress Enterprise operation.

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About the FaxPress Enterprise Server Setup
Antivirus Configuration Recommendations
Installing antivirus software on the FaxPress Enterprise server with full file scan enabled will degrade
performance and is not recommended. When configuring antivirus software on the FaxPress Enterprise, be
sure to exclude the following directories from On Access or Real Time scanning:
• Exclude the c:\Castelle directory (and sub-directories) on the Enterprise from On Access or Real Time
scanning. Schedule these directories for a Periodic scan to be run during off-peak hours.
•ExcludetheC:\pagefile.sys paging file from On Access or Real Time scanning. This files is typically
a “hidden,” “protected operating system” file.
Any antivirus software used should also be configured not to disable network ports. The FaxPress Enterprise
uses DCOM, for example, in load balancing configurations. DCOM listens on dynamic ports. The FaxPress
Enterprise listens on the following static ports, which should not be disabled:
• 25 - SMTP (Email Gateways)
• 139 - NetBIOS Session Service (Print Spooler, Drop directory)
• 443 - HTTPS (Web Client Interface, Web Services SDK)
• 445 - SMB (Print spooler, Drop Directory)
Although installing antivirus software is recommended, the FaxPress Enterprise should be closely monitored
for changes in performance after adding the antivirus software. Changes in performance as the result of
running antivirus software on the FaxPress Enterprise include the following:
•CPU Utilization jumps to 100% and stays there. In most cases, this can be resolved by excluding the
c:\Castelle directory (and sub-directories) on the FaxPress Enterprise from On Access or Real Time
scanning, as noted above.
•The FaxPress Enterprise no longer appears in the FaxPress Accounts dialog box of the FaxPress
Enterprise client FaxPress Plus. This is due to a blocked port on the FaxPress Enterprise. This can be
resolved manually by adding the FaxPress Enterprise to the FaxPress Accounts using the TCP/IP
Advanced option and specifying the Name/IP addresses of the FaxPress Enterprise server. (See
Locating a Remote Enterprise Server in the Administrator Guide for more information.)
With regard to Microsoft Service Pack updates, Castelle recommends applying the latest Service Packs to
FaxPress Enterprise. Castelle applies the latest Service Pack to the FaxPress Enterprise at the time the HDD
image is created. This means the FaxPress Enterprise server ships with a relatively new Service Pack, but the
Service Pack it ships with may still be behind the most current Microsoft Service Pack release.
FaxPress Enterprise Backward Compatibility
With some restrictions, the FaxPress Enterprise’s FaxPress Plus server software and client software are
compatible with FaxPress server software and with FaxPress Plus server and client software.

FaxPress Enterprise Getting Started Guide
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Backward Compatibility with FaxPress Premier
FaxPress Enterprise servers and FaxPress Premier fax servers can work together on the same network, but
there are some restrictions to keep in mind:
• The FaxPress Enterprise client software, FaxPress Plus, will only support FaxPress Plus servers running
FaxPress Plus 4.x or above server software. The FaxPress Plus client will not support FaxPress Plus
servers running 3.x server software.
• All FaxPress Plus servers (Enterprise Redundant, Enterprise and Premier) must be running version 5.0
server software before upgrading any FaxPress Plus 4.1.1 or older clients to version 5.0.
• Once upgraded to version 5.0, FaxPress Plus servers and clients cannot be reverted to an older version.
• FaxPress Plus 5.0 clients cannot logon to a 4.1.1 or older FaxPress Plus server.
Backward Compatibility with FaxPress Servers
FaxPress Enterprise servers and FaxPress fax servers can work together on the same network, but there are
some restrictions to keep in mind:
• FaxPress client software can only be used to access FaxPress servers; it cannot be used to access the
FaxPress Enterprise. Only the FaxPress Plus client can log into the FaxPress Enterprise.
• Although the FaxPress Plus client can be used to access FaxPress servers, advanced FaxPress Plus client
features designed specifically for use with the FaxPress Enterprise will automatically be disabled when
the FaxPress Plus client is used with the FaxPress servers.
• FaxPress servers running server software versions earlier than 6.x will need to be upgraded to be
compatible with FaxPress Plus client software.
• FaxPress Plus and FaxPress client software cannot be installed on the same client system.
• Before installing a new version of either the FaxPress or FaxPress Plus client software, be sure to
uninstall any existing version of the FaxPress or FaxPress Plus client software.
See http://www.castelle.com/support for more specific information on using FaxPress Enterprise and
FaxPress servers together on the same network.

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Connecting the FaxPress Enterprise to the Network
Connecting the FaxPress Enterprise to the Network
The FaxPress Enterprise requires an eight-conductor RJ-45 data cable. Use the RJ-45 cable provided by your
telco carrier.
To connect the FaxPress Enterprise to your network and T1 line, follow these steps:
1. Connect the network cable to the FaxPress Enterprise server’s network port.
2. Connect the T1, E1 or PBX to the FaxPress Enterprise’s T1/E1 port.
3. Plug the power cable into the FaxPress Enterprise server.
4. Plug the power cable into a power source.
To power on the FaxPress Enterprise, see the next section, Powering On the FaxPress Enterprise Server.

FaxPress Enterprise Getting Started Guide
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Powering On the FaxPress Enterprise Server
Once you’ve connected the FaxPress Enterprise network port to your network and plugged the power cable
into the power source, power on the Enterprise by using the power switch on the front of the unit.
Powering On in a DHCP Environment
By default, the FaxPress Enterprise is DHCP-enabled. If powered on in a DHCP environment, the FaxPress
Enterprise will automatically be assigned an IP address from your network’s DHCP server, but will still need
to be manually joined to the network domain.
Castelle recommends manually assigning a static IP address to the FaxPress Enterprise. To change the
FaxPress Enterprise’s server-assigned IP address to a static IP address, see Assigning a Static IP Address
on page 27.
Powering On in a Static IP Environment
If the FaxPress Enterprise server is operating in a non-DHCP (static IP) environment, it will automatically
assign itself a randomly generated static IP address. To change the FaxPress Enterprise’s self-assigned IP
address to a static IP address in the range on your network, see Assigning a Static IP Address on page 27.

15
FaxPress Enterprise T1 and T1 CAS and ISDN PRI
FaxPress Enterprise T1 and T1 CAS and ISDN PRI
High-volume digital service in US domestic areas is typically either T1 CAS /RBS (Channel Associated
Signaling/Robbed Bit Signaling) or T1 PRI (Primary Rate Interface), also called T1 ISDN PRI. The T1 CAS/
RBS configuration provides 24 fax channels; the T1 PRI/T1 ISDN PRI configuration provides 23 fax bearer
(B) channels and one data signaling (D) channel.
FaxPress Enterprise and T1 CAS/RBS Signaling
The FaxPress Enterprise T1’s Intel Dialogic board settings are pre-configured to support T1 CAS/Robbed Bit
Signaling, with Line Coding B8ZS, and Framing ESF. For T1 CAS/RBS, with Line Coding B8ZS, and
Framing ESF, no fax board configuration is required.
FaxPress Enterprise and T1 ISDN PRI
The FaxPress Enterprise T1’s default fax board configuration must be modified to support T1 IDSN PRI (also
called T1 PRI). See Required T1 Line Carrier Information and Configuring the FaxPress Enterprise T1
for T1 ISDN PRI on page 16 for details.
FaxPress Enterprise and Fractional T1
The FaxPress Enterprise Fractional T1 unit will use the first 8 channels of the 24 channels on a T1 line.
Confirm with your T1 carrier that the T1 line they’re providing you has the first 8 channels activated rather
than the last 8 channels or the middle 8 channels.
CSU/DSU Requirements
An FCC part 68 appropriately certified Channel Service Unit (CSU) or Channel Service Unit/Data Service
Unit (CSU/DSU) or PBX must be in place before attaching FaxPress Enterprise to the public T1 line. The
FaxPress Enterprise should not be connected directly to the public telephone T1 network.
CSUs provide line conditioning, loopback and diagnostic capabilities. The signals present on a T1 are
susceptible to distortion as loop length increases and various types of interferences are encountered. The CSU
reinforces these signals, keeps track of errors, and provides test modes to help resolve line issues.
Many CSUs also provide an especially useful "keep alive" feature which will keep the T1 link up even if your
network interface device goes down. Your T1 line’s activation is determined by customer premises
equipment. That is, your carrier will turn off your T1 if the central office detects the network interface
inactivity on your end. Having a CSU in place helps to avoid calls to your carrier to ask them to re-enable a
T1 shutdown when equipment inactivity on your end is detected.
Required T1 Line Carrier Information
T1 line and switch types, signaling protocols, coding and framing can vary. The phone company must provide
the information required for configuring the FaxPress Enterprise. The phone company/line carrier will need
to tell you:

FaxPress Enterprise Getting Started Guide
16
• Whether the Signaling Protocol is T1 CAS/Robbed Bit Signaling or T1 ISDN (4ESS or 5ESS or DMS
or NI2.)
• Whether the Line Coding is B8ZS or AMI
• Whether the Framing is ESF or D4 (most T1 ISDN requires ESF)
• The DNIS string configuration, including number of DNIS digits, total length of the string including
ANI digits (if any), and other characters. Configuring the FaxPress Enterprise mailbox IDs for automatic
routing requires knowing the number of digits being passed. FaxPress Enterprise also has a dtmf.log file
diagnostic tool that can determine precise digit string information.
• the DNIS digit/line extension range (e.g. 272-0001 to 272-1000).
For the FaxPress Enterprise to make international and domestic calls at the same time, the T1 carrier's central
office switch must be configured to accept calls where the CalledNumberType value is 'Unknown,' rather than
'International' or 'National.' Most T1 carriers and lines support the 'Unknown' CalledNumberType value, and
use the DNIS dialstring value to determine if the outgoing call is 'International' or 'National.'Very rarely,
however, some carriers will configure the central office switch on their T1 PRI ISDN (4ESS) lines to accept
only 'International' or 'National' CalledNumberType values, and so will not support the 'Unknown'
CalledNumberType value of the FaxPress Enterprise's Intel CPI/2400CT-T1 board. When ordering T1 PRI
ISDN (4ESS) lines, always make sure your carrier's central office switch will accept the FaxPress
Enterprise board's 'Unknown' CalledNumberType value, or the FaxPress Enterprise will be unable to
make international and domestic calls at the same time.
Configuring the FaxPress Enterprise T1 for T1 ISDN PRI
By default, the FaxPress Enterprise supports T1 CAS, with Signaling Protocol CAS E&M, Line Coding
B8ZS, and Framing ESF. If your T1 line configuration matches the FaxPress Enterprise’s default
configuration, you won’t need to change the FaxPress Enterprise’s digital board configuration
If your T1 line configuration is different from the FaxPress Enterprise’s default configuration, however, you
will need to modify the FaxPress Enterprise’s digital board configuration. If, for example, your T1 Signaling
Protocol is ISDN PRI rather than CAS E&M, or if your Line Coding is AMI rather than B8ZS, you’ll need
to follow the procedure described in this section.
Supporting a T1 with ISDN Signaling Protocol will require you to:
• Configure the Enterprise’s fax board to use T1 ISDN protocol, according to the steps described below.
• Disable channel 24 in the Enterprise’s Line Settings. See Chapter 5, Configuring the FaxPress
Enterprise for details. Since T1 ISDN PRI configuration provides 23 fax bearer (B) channels and one
data signaling (D) channel, the 24th channel must be disabled to accommodate data signaling. The
Enterprise will still display 24 channels in Faxmain, but channel 24 will be disabled.
Note: Implement the following changes very carefully. Incorrect parameter value changes may
compromise fax board function.

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FaxPress Enterprise T1 and T1 CAS and ISDN PRI
To configure the FaxPress Enterprise’s Dialogic fax board to support T1ISDN PRI, follow these steps:
1. Attach a mouse, keyboard, and monitor to the FaxPress Enterprise. Although Remote Desktop can be
used for configuring other aspects of the FaxPress Enterprise system, it can’t be used for this.
2. Power on the FaxPress Enterprise.
3. Log into the FaxPress Enterprise system as Administrator. The default password is castelle. Make
sure castelle is all lower case.
4. Open the Services tool. (Start>Settings>Control Panel>Administrative Tools>Services.)
5. Stop all Castelle services.
6. Stop the GammaLink System service.
7. Stop the Dialogic System Service.
8. Use Windows Explorer to browse to the C:\Program Files\Dialogic\Data directory.
9. Find the group of three .config, .pcd, and .fcd files that correspond to your T1 line. Start by looking
in the gdk_T1 T1 list. If your T1 is ISDN, find the group files related to T1 ISDN, and then find the
three .config, .pcd, and .fcd files that specifically match your T1 ISDN’s configuration.
10. Select the group of three .config, .pcd, and .fcd files that apply to your T1 line and make backup
copies of them.
11. Use Notepad to open the .config file, modify it with your T1’s specific Line Coding and Framing
parameters, and save it.
12. From a command prompt, change directory to C:\Program Files\Dialogic\Bin, and type:
fcdgen c:\program files\dialogic\data\modified_ config_filename.config
where modified_config_filename.config is the one you just modified in step 11.
13. Press Enter to generate a new .fcd file, filename.fcd.
14. Next, navigate to Program Folders\Intel\Dialogic System Software\Configuration Manager- DCM.
15. Right-click on Configured Devices on computer_name and select Restore Device Defaults.
16. The Intel Dialogic Configuration Manager will re-scan the board and let you select the newly
generated .fcd file from a list.
17. Select the associated .pcd file and click OK to reload the new .pcd file.
18. Next, in the Intel Dialogic Configuration Manager, select the board (for example, GDK_T1 0 or
GDK_T1_ISDN 0) and click the green Start Service button from the menu bar. This starts the
Dialogic System Service you stopped in step step 7.
19. Navigate to Program Folders\Intel/Dialogic System Software\Configure GDK.

FaxPress Enterprise Getting Started Guide
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20. In the Dialogic GDK Configurator window, click the Control Panel Applet button.
21. In the Dialogic GammaLink Fax Configuration window, click the Auto Detect button.
22. Click OK to the warning message.
23. Verify the number of fax channels list match the number of fax channels of your FaxPress Enterprise.
24. Click OK to exit Auto detect.
25. Back in the Dialogic GDK Configurator window, click the Import Predefined Config... button.