Cisco IG21-VZ-K9 User manual

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Cisco Systems, Inc. www.cisco.com
IG21, IG21R and IG31R Hardware Installation
Guide
First Published: 07-16-2020
Last Updated: 01-07-2020
Organization
This guide includes the following sections:
Cautions and Warnings, page 2 Summary of relevant cautions or warnings to adhere to when installing and
using the product.
Conventions, page 2 Details on style conventions used in the guide.
Before You Begin, page 3 Provides a general overview of the IG21, IG21R and IG31R Gateways. It
also provides important site preparation and safety measures to follow
before installing the system.s
IG21, IG21R and IG31R Part Numbers, page 3 Provides a summary of the systems and part numbers.
DIN Rail Mounting Instructions for IG21, IG21R and
IG31R, page 4
Provides instructions on how to attach a DIN rail for horizontal and vertical
mounting.
Mounting the Router on a Wall Using Mounting
Brackets, page 7
Provides instructions on how to attach a mounting bracket to the IG21,
IG21R and IG31R for horizontal and vertical mounting.
Mounting the Router on a Wall Using Two KeyHoles,
page 9
Provides instructions on how to mount the router on drywall.

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IG21, IG21R and IG31R Hardware Installation Guide
Cautions and Warnings
Cautions and Warnings
CAUTION : Do not place anything on top of the router that weighs more than 10 pounds (4.5 kilograms), and do not stack routers on a
desktop. Excessive weight on top of the router could damage the chassis.
CAUTION : Do not install the router or power supplies next to a heat source of any kind, including heating vents.
WARNING : Read the installation instructions before connecting the system to the power source. Statement 1004
WARNING : This product relies on the building’s installation for short-circuit (over current) protection. Ensure that the protective device is
rated not greater than: 5 Amps. Statement 1005
WARNING :This unit is intended for installation in restricted access areas. A restricted access area can be accessed only through the use of
a special tool, lock and key, or other means of security. Statement 1017
WARNING :This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of a suitably
installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable
grounding is available. Statement 1024
WARNING : Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030
WARNING : Ultimate disposal of this product should be handled according to all national laws and regulations.
Statement 1040
WARNING :To prevent the system from overheating, do not operate it in an area that exceeds the maximum recommended ambient
temperature of: 60C Statement 1047
WARNING : No user-serviceable parts inside. Do not open. Statement 1073
WARNING : This product is not intended to be directly connected to the Cable Distribution System. Additional regulatory compliance and
legal requirements may apply for direct connection to the Cable Distribution System. This product may connect to the Cable Distribution
System ONLY through a device that is approved for direct connection. Statement 1078
Conventions
This document uses the following conventions.
Front Panel and LED Definition, page 10 Provides an overview of key components on the front panel and LEDs.
IG21R and IG31R Overview, page 13 Provides an overview of the feature set of the IG systems and LED
definitions.
FCC and ISED Interference Statement, page 16 Please review this statement regarding Radio Frequency
Conventions Indication
bold font Commands and keywords and user-entered text appear in bold font.
italic font Document titles, new or emphasized terms, and arguments for which you supply values are in italic font.
[ ] Elements in square brackets are optional.
{x | y | z } Required alternative keywords are grouped in braces and separated by vertical bars.
[ x | y | z ] Optional alternative keywords are grouped in brackets and separated by vertical bars.
string A nonquoted set of characters. Do not use quotation marks around the string or the string will include the
quotation marks.
courier font Terminal sessions and information the system displays appear in courier font.

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IG21, IG21R and IG31R Hardware Installation Guide
Before You Begin
Note: Means reader take note. Notes contain helpful suggestions or references to material not covered in the manual.
CAUTION: Means reader be careful. In this situation, you might perform an action that could result in equipment damage or loss of data.
WARNING: IMPORTANT SAFETY INSTRUCTIONS
Means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number
provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.
CAUTION: Cable distribution system should be grounded (earthed) in accordance with ANSI/NFPA 70, the National Electrical Code
(NEC), article 800, Grounding of Outer Conductive Shield of a Coaxial Cable.
Warning: Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030
SAVE THESE INSTRUCTIONS
Regulatory: Provided for additional information and to comply with regulatory and customer requirements.
Before You Begin
Because the IG21, IG21R and IG31R are radio devices, they are susceptible to common causes of interference that can reduce throughput
and range. Follow these basic guidelines to ensure the best possible performance:
Review the FCC guidelines for installing and operating outdoor wireless LAN devices at:
https://www.cisco.com/c/en/us/products/collateral/routers/3200-series-rugged-integrated-services-routers-isr/data_sheet_c78-647116
.html
Perform a site survey before beginning the installation.
Install the IG21, IG21R, and IG31R in an area where structures, trees, or hills do not obstruct radio signals to and from the devices.
IG21, IG21R and IG31R Part Numbers
The IG21 is a gateway that connects Smart Devices and Sensors to a Customer Network or Cloud applications.
< > Nonprinting characters such as passwords are in angle brackets.
[ ] Default responses to system prompts are in square brackets.
!, # An exclamation point (!) or a pound sign (#) at the beginning of a line of code indicates a comment line.
Conventions Indication
Table 1 IG21, IG21R and IG31R IoT Gateways
IoT Gateway Interface Rugged IoT Gateway
Carrier LTE LTE + WiFi LTE LTE+WiFi+CAN-bus + Ignition
Verizon IG21-VZ-K9 IG21-VZ-B-K9 IG21R-VZ-K9 IG31R-VZ-B-K9
North America IG21-NA-K9 IG21-NA-B-K9 IG21R-NA-K9 IG31R-NA-B-K9
Europe IG21-EU-K9 IG21-EU-E-K9 IG21R-EU-K9 IG31R-EU-E-K9

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IG21, IG21R and IG31R Hardware Installation Guide
DIN Rail Mounting Instructions for IG21, IG21R and IG31R
DIN Rail Mounting Instructions for IG21, IG21R and IG31R
The DIN Rail Mounting Kit supports either a horizontal or vertical mounting of the IG21.
To attach the DIN Rail Bracket to the IG21, follow the steps noted below:
1. Position the DIN Rail Bracket over the two mounting holes as shown in Figure 1.
2. Attach the DIN Rail Bracket to the back of the IG21 using the two screws provided using a torque of 13-15 inch-pound.
The screw thread diameter is 3.0 mm, the screw head diameter is 5.5 mm, and the screw length is 7.0 mm.
Figure 1 DIN Rail Mounting Bracket on IG21 is shown in the illustration
Mounting Kit Contents
Adapter plate (1) [part number: pending]
DIN Rail Bracket (1) [part number: pending]
Screws
Note: All of the screws noted throughout this guide, will be shipped with the mounting kits.
Attaching the Adapter Plate for IG21R and IG31R
To attach the Adapter Plate to the IG21R or IG31R, follow the steps noted below:
1. Position the Adapter Plate over the four mounting holes as shown in Figure 2.
2. Attach the Adapter plate to the back of the IG21R or IG31R using the four screws provided using 13-15 inch-pound of torque. The
screw thread diameter is 4.0 mm, the screw head diameter is 8.0mm, and the screw length is 4.7 mm.

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IG21, IG21R and IG31R Hardware Installation Guide
DIN Rail Mounting Instructions for IG21, IG21R and IG31R
You are now ready to attach the DIN rail bracket to support either a Vertical or Horizontal mounting of the IG21R or IG31R. Refer to
the appropriate section noted below:
Attaching the DIN Rail Bracket to Support Vertical Mounting, page 5
Attaching the DIN Rail Bracket to Support Horizontal Mounting, page 6
Figure 2 Attaching Adapter Plate to the IG21R or IG31R
Attaching the DIN Rail Bracket to Support Vertical Mounting
After you attach the DIN Rail (as shown in Figure 3), do the following:
1. Position the bracket over the four mounting holes as shown in Figure 3.
2. Attach the Adapter plate to the back of the IG21R or IG31R using the four screws provided and applying 13-15 inch-pound torque.
The screw thread diameter is 4.0 mm, the screw head diameter is 8.0 mm, and the screw length is 4.7 mm.
3. Attach the Din Rail Bracket using two screws as shown in Figure 3. The screw thread diameter is 3.0 mm, the screw head diameter is
5.5 mm, and the screw length is 7.0 mm.

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IG21, IG21R and IG31R Hardware Installation Guide
DIN Rail Mounting Instructions for IG21, IG21R and IG31R
Figure 3 Attaching the DIN Rail Bracket for Vertical Installation of IG21R or IG31R
F
Attaching the DIN Rail Bracket to Support Horizontal Mounting
After you attach the Adapter plate as detailed in the Attaching the Adapter Plate for IG21R and IG31R, page 4 section and shown in
Figure 4, do the following:
1. Position the DIN rail bracket over the four mounting holes as shown in the left illustration in Figure 4. You will attach the bracket using
only the two horizontal holes.
2. Attach the Adapter plate by using the two screws (13-15 torque) supplied and apply 13-15 inch-pound torque to tighten the plate to the
router. The screw thread diameter is 3.0 mm, the screw head diameter is 5.5 mm, and the screw length is 7.0 mm.

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IG21, IG21R and IG31R Hardware Installation Guide
Mounting the Router on a Wall Using Mounting Brackets
Figure 4 Attach the DIN Rail Bracket for Horizontal Installations for IG21R or IG31R
Mounting the Router on a Wall Using Mounting Brackets
The IG21, IG21R or IG31R can be mounted on a wall using the two molded brackets and screws shipped with the router. These brackets
are attached to the bottom of the router (Figure 5 and Figure 6).
The screw thread diameter is 4.0 mm, the screw head diameter is 8.0 mm, and the screw length is 4.7 mm.
CAUTION: If you are mounting the router on drywall, use four hollow wall anchors to secure the unit to the wall using the four screws
included in the kit.
1. Measure the horizontal distance between the two sets of holes on the mounting brackets and the vertical height of the router to
determine placement on the wall. Mark the location of on the wall where the mounting screws will be anchored.
2. Use a drill bit that matches the size of the hollow wall anchors and screw.
3. Attach the IG21 to the wall ensuring the front panel as seen in Figure 10 faces upward.
Day Zero Default Configuration
By default, the radio of the IG21 is turned on. The radio automatically scans to identify and select the least utilized frequency channels.

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IG21, IG21R and IG31R Hardware Installation Guide
Mounting the Router on a Wall Using Mounting Brackets
Figure 5 Wall Mounting Bracket for IG21 Using 4 Screws
Figure 6 IIG Wall Mounting Bracket

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IG21, IG21R and IG31R Hardware Installation Guide
Mounting the Router on a Wall Using Two KeyHoles
Mounting the Router on a Wall Using Two KeyHoles
CAUTION: If you are mounting the router on drywall, use two hollow wall anchors to secure the unit to the wall using the two screws
included in the kit.
1. The distance between the two hollow wall anchors should be 120 mm to match the distance between the two keyholes on the back of
the router. (Figure 7).
2. Reserve a minimum of 4.5 mm distance between the screw heads and the wall (Figure 8). The screw head diameter is 9.8 mm, the
screw head thickness is 1.5 mm, the screw thread diameter is 4.0 mm and the screw length is 16.0 mm.
Figure 7 Back of Router Showing Two Keyholes for Mounting at 120 mm
Figure 8 Measurements for Attaching Two Screw for Keyhole Mounting to Wall
3. To attach the router to the wall, place the two keyholes on the back of the unit over the two screws mounted on the wall. Then, pull the
router downward so that the router hangs from the screws (Figure 9).

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IG21, IG21R and IG31R Hardware Installation Guide
Front Panel and LED Definition
Figure 9 Place the Router of the Two Key Holes and the Mounting
Front Panel and LED Definition
Figure 10 IoT Gateway IG21 Front Panel

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IG21, IG21R and IG31R Hardware Installation Guide
Front Panel and LED Definition
Figure 11 IG21 Front and Side View with 12v and USB Connector
Table 2 IG21 Front Panel Components (left to right)
Item Description
LED Indicates whether system is on or off.
12V= 12V connector for power input only
1G Two Gigabit Ethernet ports: LAN (top port) and WAN port (bottom port)
Serial port icon Serial port
LTE Cellular connectivity (green indicates connectivity)
Table 3 Feature Set for IG21
Feature Supported
Software Subscription Yes
LTE Yes - Category 1
Gigabit Ethernet LAN and WAN port (Quantity of 2) Yes
Serial RS232 Yes
WiFi Yes (IG21-xx-B-K9, IG21-xx-E-K9
USB No
IP30 rating No
CAN bus No

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IG21, IG21R and IG31R Hardware Installation Guide
Front Panel and LED Definition
2 GPIO No
Ignition Power Management No
Operating Temperature 0C to 40C
Table 3 Feature Set for IG21

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IG21, IG21R and IG31R Hardware Installation Guide
IG21R and IG31R Overview
IG21R and IG31R Overview
Table 4 LED States on the IoT Gateway (IG21) <LED Assignment and Definitions Below May Change>
LED No LED Name Description Status Customer Action
LED 1 System Status
RGA LED
Normal system operating status Green -------
System is starting up or power cycling and
loading system software, including BIOS and
operating system
Flashing Amber -------
System receiving power but there is an error
condition
Amber Power cycle the
device and then
press factory reset
System failure, RMA Red Persistent Red -
RMA
System not receiving power Off Persistent Off -
RMA
LED 2 Cloud Status
LED
Not connected to Cloud, Network issue, NMS
(Kinetic) is down, PnP issue
Off (Before Shipping)
MFG to verify
configuration that
you can ping to
PNP and Kinetic
server.
Operating status (Fully provisioned) Green ---
Gateway is trying to connect to Cloud Flashing Green ---
LED 3 Cellular LED No SIM, SIM not properly inserted, No Signal,
SIM not activated, Data Plan not assigned
Off ---
Online and Attached, Cellular Signal Weak
(RSSI > 90dBi)
Flashing Green ---
Online and Attached, Cellular Signal Good
(RSSI < 90dBi)
Green ---
Table 5 Feature Set for IG21R and IG31R in Figure 12
Feature Supported
Software Subscription Yes
IG21R and IG31R power input is a nominal 12 or 24VDC
(DUT) with a rated maximum range of 9-36VDC (no AC
option).
Yes
LTE Yes - Category 4
Gigabit Ethernet LAN and WAN port (Quantity of 2) Yes
Serial port RS232 or RS232/RS485 Yes
WiFi client/WGB: -B region for US/Canada and -E region
for Europe
Yes (IG31R-xx-y-K9 or IG31R-xx-B-K9 or IG31R-xx-E-K9))
12 V or 24V connector for Digital I/O or Alarm In Yes
USB (1) Yes (front panel)
Antenna Yes (IG21R and IG31R series external)

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IG21, IG21R and IG31R Hardware Installation Guide
IG21R and IG31R Overview
Figure 12 IG21R Front and Side View
IP30 rating Yes (all PIDs)
CAN bus IG31R only
2 GPIO One (1) on IG21R and Two (2) on IG31R
Ignition Power Management Yes (IG31R)
Operating temperature -20C to 60 C
Table 6 Front and Side Panel (left to right)
Front Panel
Digital I/O connector
12/24V power input
USB port
1 WAN, 1 LAN Ethernet Port
1 Gigabit Ethernet Port
Side Panel
LTE
Table 5 Feature Set for IG21R and IG31R in Figure 12

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IG21, IG21R and IG31R Hardware Installation Guide
IG21R and IG31R Overview
Figure 13 Rugged IoT Gateway IG31R
Table 7 Front and Side Panel (left to right)
Front Panel
Digital I/O connector
12/24V power input
USB port
1 Gigabit Ethernet Port
1 WAN, 1 LAN Ethernet Port
CAN bus
Door panel (far right): Provides access to a reset
button, SIM slot 0 and SIM slot 1
Side Panel
LTE port
WiFi port

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IG21, IG21R and IG31R Hardware Installation Guide
FCC and ISED Interference Statement
FCC and ISED Interference Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the interference at his own expense.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority
to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter.
For product available in the USA/Canada market, only channel 1~11 can be operated. Selection of other channels is not possible.
IMPORTANT NOTE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed
and operated with minimum distance 20cm between the radiator and your body.
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s
licence-exempt RSS(s). Operation is subject to the following two conditions:
1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.
L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement
économique Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes :
1. L’appareil ne doit pas produire de brouillage;
2. L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le
fonctionnement.
This radio transmitter [IG21 IC: 2461N-IG21; IG31R IC: 2461N-IG31R] has been approved by Innovation, Science and Economic
Development Canada to operate with the antenna types listed below, with the maximum permissible gain indicated. Antenna types not
included in this list that have a gain greater than the maximum gain indicated for any type listed are strictly prohibited for use with this
device.

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IG21, IG21R and IG31R Hardware Installation Guide
FCC and ISED Interference Statement
Le présent émetteur radio [IG21 IC: 2461N-IG21; IG31R IC: 2461N-IG31R] a été approuvé par Innovation, Sciences et Développement
économique Canada pour fonctionner avec les types d'antenne énumérés ci-dessous et ayant un gain admissible maximal. Les types
d'antenne non inclus dans cette liste, et dont le gain est supérieur au gain maximal indiqué pour tout type figurant sur la liste, sont strictement
interdits pour l'exploitation de l'émetteur.
IMPORTANT NOTE:
ISED Radiation Exposure Statement:
This equipment complies with ISED RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance 20cm between the radiator & your body.
Cet équipement est conforme aux limites d’exposition aux rayonnements ISED établies pour un environnement non contrôlé. Cet
équipement doit être installé et utilisé avec un minimum de 20cm de distance entre la source de rayonnement et votre corps
The transmitter module may not be co-located with any other transmitter or antenna.
Le module émetteur peut ne pas être coïmplanté avec un autre émetteur ou antenne.
CAN ICES-3 (A)/NMB-3(A)
The Country Code Selection feature is disabled for products marketed in the US/Canada
For product available in the USA/Canada market, only channel 1~11 can be operated. Selection of other channels is not possible.
Pour les produits disponibles aux États-Unis / Canada du marché, seul le canal 1 à 11 peuvent être exploités. Sélection d'autres canaux n'est
pas possible.
Table 8 Radio Transmitter
Antenna type Model Number Antenna Gain (dBi)
Dipole IG21 3.74
Dipole IG31R 4
Table 9 Le présent émetteur radio
Antenna type Model Number Antenna Gain (dBi)
Dipole IG21 3.74
Dipole IG31R 4

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IG21, IG21R and IG31R Hardware Installation Guide
FCC and ISED Interference Statement