Cisco 730 User manual

Cisco Headset 730 User Guide
First Published: 2020-01-10
Last Modified: 2021-07-26
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The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of
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CONTENTS
Your Headset 1
CHAPTER 1
What's in the Box 1
How to Wear Your Headset 2
Download and Set Up the Cisco Headsets App 3
Turn Your Headset On and Off 4
Headset Connection 4
Connect Your Headset to a Bluetooth®Device 4
Bluetooth LED 5
Manage Your Bluetooth Connections in the Cisco Headsets App 6
Use the Cisco Headset USB HD Adapter 6
Pair the USB HD Adapter to Your Headset 7
Alternate Between Active Bluetooth Sources 7
Delete Paired Devices 7
Use the USB-C Cable 8
Use the 3.5 mm Audio Cable 9
Headset Power 9
Check Your Remaining Cisco Headset 730 Battery Life 9
Charge Your Cisco Headset 730 with the USB-C Cable 10
Assemble the Cisco Headset 730 Charging Stand 11
Voice Assistant 12
Activate Your Mobile Voice Assistant on Your Cisco Headset 730 13
Enable Your Voice Assistant in the Cisco Headsets App 13
About Audio Notifications 13
Customize Your Headset Notifications 15
Change Your Notification Language 15
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Make Calls 17
CHAPTER 2
Call Functions 17
Answer a Call 17
End a Call 18
Reject an Incoming Call 18
Hold a Call 19
Mute Your Headset 20
Silence Incoming Call Notifications 20
Presence LED Lights 21
Turn Your Presence LED Lights On and Off 22
Adjust How Much Voice Feedback You Hear in Your Headset 22
Toggle Lower Your Voice 22
Music Playback and Audio Settings 25
CHAPTER 3
Music Controls 25
Play and Pause Music 25
Skip a Track 26
Adjust Your Headset Volume 26
Turn Noise Cancellation On and Off 27
Customize Your Noise Cancellation Level in the Cisco Headsets App 28
Turn Ambient Mode On and Off 28
Customize Your Headset Equalizer Settings 29
Smart Sensors 29
Customize Your Smart Sensors 29
Reset Your Headset Settings 29
Troubleshooting 31
CHAPTER 4
First Steps 31
Targeted Troubleshooting Solutions 31
My Bluetooth Device Can't Find the Headset 32
I Can't Connect a New Device to the Headset 32
My Cisco Headset 730 Shows Up Twice in My Bluetooth Device List 32
You Experience Poor Audio Quality in Your Headset 33
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Contents

My Headset is On but has No Sound 33
People Can't Hear Me Well 34
My Headset Doesn't Charge 35
I Can't Get the USB Adapter to Pair to My Cisco Headset 730 35
The Cisco Headsets App Doesn't Work on My Mobile Device 35
Google Assistant Doesn't Respond 36
Siri Doesn't Respond 36
Upgrade Your Cisco Headset 730 Firmware 36
Check Your Headset Firmware 37
Check Your Headset Firmware in the Cisco Headsets App 37
Check Your Headset Firmware on On-Premises Phones 37
Check Your Headset Firmware on Cisco Jabber 37
Your Headset Serial Number 38
Find Your Serial Number in the Cisco Headsets App 38
Find Your Headset Serial Number on a Cisco IP Phone 38
Find Your Headset Serial Number in Cisco Jabber 39
Submit Logs Through the Cisco Headsets App 39
Clean Your Cisco Headset 39
Product Safety 41
CHAPTER 5
Important Headset Safety Information 41
Compliance Statements 41
Compliance Statements for the USA 41
General RF Exposure Compliance 41
Part 15 Radio Device 41
Compliance Statements for Canada 42
Canadian RF Exposure Statement 42
Compliance Statements for the European Union 43
CE Marking 43
RF Exposure Statement for the European Union 43
Compliance Statement for Argentina 43
Compliance Information for Brazil 44
Compliance Information for Japan 44
Compliance Information for China 44
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Contents

Compliance Information for Korea 44
Compliance Information for Mexico 44
Compliance Information for Russia 45
Compliance Statement for Singapore 45
Compliance Statements for Taiwan 45
Low Power and Visual Warning Notices 45
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Contents

CHAPTER 1
Your Headset
•What's in the Box, on page 1
•How to Wear Your Headset, on page 2
•Download and Set Up the Cisco Headsets App, on page 3
•Turn Your Headset On and Off, on page 4
•Headset Connection, on page 4
•Headset Power, on page 9
•Voice Assistant, on page 12
•About Audio Notifications, on page 13
What's in the Box
Your Cisco Headset 730 comes with the following accessories:
• Cisco Headset 730
• Hard case
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• Cisco Headset USB HD Adapter
• USB-A to USB-C cable
• 3.5 mm cable
How to Wear Your Headset
Adjust your headband so that your headset fits comfortably on your head. Make sure the headset microphones
are positioned forward.
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Your Headset
How to Wear Your Headset

Download and Set Up the Cisco Headsets App
Cisco Headsets is a mobile app that lets you update, control, and customize your headset from any iPhone or
Android mobile device. You can upgrade your headset, adjust your noise cancellation levels, change your
equalizer settings, and manage your headset notifications all from the app interface.
Procedure
Step 1 On your mobile device, open your preferred app store and download Cisco Headsets.
Step 2 Open Cisco Headsets and follow the app set-up instructions.
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Your Headset
Download and Set Up the Cisco Headsets App

Turn Your Headset On and Off
The Power/Bluetooth switch is located on the back of the left ear cup.
Procedure
Step 1 Slide the Power/Bluetooth switch up to turn on the headset.
Step 2 Slide the Power/Bluetooth switch down to turn off the headset.
Headset Connection
Connect Your Headset to a Bluetooth®Device
Put your headset into pairing mode to make it discoverable to other devices. To get the most out of your
headset, download and set up the Cisco Headsets app on your mobile device.
Your Cisco Headset 730 can save up to eight different Bluetooth devices and maintain simultaneous connections
with up to two devices at once.
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Your Headset
Turn Your Headset On and Off

If you already have two active Bluetooth sources, you must disconnect one before you can save another
Bluetooth device to your headset.
Note
Procedure
Step 1 Slide up and hold the Power/Bluetooth switch for two seconds until the Bluetooth LED blinks.
Step 2 Enable Bluetooth on your device.
You can enable and disable Bluetooth from the Settings menu on most call devices.
Step 3 Select your headset from the device list.
Your headset will appear in the device list as Cisco Headset 730 followed by the last three digits of your
headset serial number.
Related Topics
Your Headset Serial Number, on page 38
Bluetooth LED
The Bluetooth LED is located on the back of the left ear cup at the top of the Power/Bluetooth switch and
shows your headset connection status.
Table 1: Bluetooth LED Status
System StateLight Status
Successful Bluetooth connection
Solid blue, then off
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Your Headset
Bluetooth LED

System StateLight Status
Headset in Pairing Mode
Blinks blue
Manage Your Bluetooth Connections in the Cisco Headsets App
You can use the Cisco Headsets mobile app to manage your headset Bluetooth connections. Your headset can
save up to eight Bluetooth devices and maintain an active connection with two at the same time.
Procedure
Step 1 On your mobile device, open the Cisco Headsets app.
Step 2 Tap Connected to at the bottom of the home screen.
Step 3 Select the device you wish to connect or disconnect.
Use the Cisco Headset USB HD Adapter
Your Cisco Headset 730 comes with a USB adapter for use with call devices that don't have a Bluetooth
option. The USB HD Adapter comes out of the box pre-paired to your headset. The adapter automatically
connects to your headset when it plugs into a powered USB port.
When you want to disconnect your headset, simply unplug the adapter from the call device. It takes about 10
minutes for your headset to accept another active Bluetooth connection after you disconnect the USB HD
Adapter. You can also turn off your headset then on again to pair a new device quickly.
You can't install firmware updates to your headset through the USB HD Adapter.
Note
Procedure
Step 1 Plug in your USB HD Adapter to your preferred device.
Step 2 Turn on your Cisco Headset 730.
Step 3 Select Cisco HS USB Adapter from your Bluetooth device list.
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Your Headset
Manage Your Bluetooth Connections in the Cisco Headsets App

Pair the USB HD Adapter to Your Headset
You can re-pair your USB HD Adapter if you have erased your headset's Bluetooth pairings or need to replace
your adapter.
Procedure
Step 1 Connect the USB HD Adapter to your chosen device.
Step 2 Use a pen or a paper clip to press down the Pairing button on the USB HD Adapter for four seconds. The
blue LED on top of the adapter blinks when it enters pairing mode.
Step 3 On your headset, slide and hold the Power/Bluetooth switch for two seconds. The adapter and your headset
pair automatically.
Alternate Between Active Bluetooth Sources
You can connect up to two Bluetooth devices to your headset at one time. Active calls are automatically placed
on hold when you answer a call on a different source.
Procedure
To change your Bluetooth source, play music or answer a call on a different connected source.
Pause music playback before you switch to a different music source.
Note
Delete Paired Devices
You can erase all paired Bluetooth devices from your headset.
This will also erase the Cisco Headset USB HD Adapter from your headset's memory. See Pair the USB HD
Adapter to Your Headset, on page 7 to re-pair the adapter to your headset.
Note
Procedure
Slide and hold the Power/Bluetooth switch for nine seconds. If audible notifications are enabled, your headset
plays an audio prompt when it erases all Bluetooth devices.
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Your Headset
Pair the USB HD Adapter to Your Headset

Use the USB-C Cable
Use the included USB-C cable to connect your headset with your laptop, Cisco IP Phone, or Cisco Webex
Desk device.
Procedure
Step 1 Plug the USB-C cable into the port at the bottom of the left ear cup.
Step 2 Connect the other end of the cable to your intended device.
Step 3 Slide the Power/Bluetooth slider up to turn on the headset.
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Your Headset
Use the USB-C Cable

Use the 3.5 mm Audio Cable
Use the included 3.5 mm audio cable to connect your headset with your laptop or mobile device. You can use
the audio cable to connect to a non-wireless device or if your headset battery is low.
You can't control calls or music playback when you use the 3.5 mm cable. Any connected Bluetooth sources
will have priority over the 3.5 mm audio connection.
Note
Procedure
Step 1 Plug the 3.5 mm audio cable into the port at the bottom of the left ear cup.
Step 2 Insert the other end of the cable into the 3.5 mm jack on your device.
Headset Power
Check Your Remaining Cisco Headset 730 Battery Life
When you power on your headset, a voice notification announces your remaining battery charge. Your headset
notifies you when you have less then an hour of talk time remaining.
Voice notifications are turned on by default. You can toggle your headset voice notifications in the Cisco
Headsets mobile app.
Note
If you have firmware version 1-7-0-138 or later, your headset automatically shuts down after six hours of
inactivity to conserve battery power.
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Your Headset
Use the 3.5 mm Audio Cable

Procedure
Do one of these things:
• Slide the Power/Bluetooth switch up and let go.
If you are wearing your headset, you hear a notification with the remaining battery charge.
• Open the Cisco Headsets mobile app. Your remaining battery charge displays on the Home screen.
• On Windows 10, Android, and iOS devices, you can view your remaining battery charge in the Bluetooth
devices list.
The LED below the Power/Bluetooth switch shows your remaining headset battery charge.
Table 2: LED Status
Voice PromptBattery ChargePower
LED
"Battery charge: High."15 hours or more of talk time remaining.
"You have [X] hours of talk time remaining."Between 15 and 5 hours of talk time remaining.
"You have [X] hours of talk time remaining."Less than 5 hours of talk time remaining.
Charge Your Cisco Headset 730 with the USB-C Cable
Use the included USB-C cable to charge your headset. It takes about 2.5 hours to fully charge the headset.
As your headset charges, the power LED blinks to show the battery status. When your headset is fully charged,
the power LED changes from blinking green to solid green.
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Your Headset
Charge Your Cisco Headset 730 with the USB-C Cable

Table 3: Headset Charge Status
Charge StatusPower LED
Full Charge
High
Medium
Low
Procedure
Step 1 Insert the USB-C cable into the USB-C charging port at the bottom of the left ear cup.
Step 2 Plug the USB-A end of the cable into any powered USB port.
Assemble the Cisco Headset 730 Charging Stand
The Cisco Headset 730 charging stand offers a convenient charging and storage option for your headset.
Procedure
Step 1 Attach the cradle to the base with the Cisco logo facing out. The charging stand parts snap together permanently.
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Your Headset
Assemble the Cisco Headset 730 Charging Stand

Step 2 Plug the included USB cable into the port on the back of the charging stand. Connect the other end of the
cable into any powered USB port.
Step 3 Seat your Cisco Headset 730 on to the charging stand. The LED on the front of the stand shows solid white
when the headset is seated properly.
Voice Assistant
You can quickly access Apple Siri, Google Assistant, or Cortana on your mobile device or laptop through
your Cisco Headset 730.
You can't set your headset to access multiple voice assistants at the same time.
Note
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Your Headset
Voice Assistant

Activate Your Mobile Voice Assistant on Your Cisco Headset 730
By default, the Cisco Headset 730 supports the voice assistants, Apple Siri, Google Assistant, and Cortana
on Windows 10. You can enable or disable your voice assistant support through the Cisco Headsets mobile
app.
Before you begin
Make sure your mobile device or laptop is connected to a Wi-Fi or cellular data network.
Procedure
On the right ear cup, press the Play button twice.
Enable Your Voice Assistant in the Cisco Headsets App
You can enable and disable the voice assistant feature on your Cisco Headset 730 through the Cisco Headsets
mobile app.
Procedure
Step 1 On your mobile device, open Cisco Headsets and tap Settings >General
Step 2 Toggle Enable voice assistant on or off.
About Audio Notifications
By default, your headset plays audio notifications for a number of activities and scenarios. The following
table shows the situations associated audio messages.
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Your Headset
Activate Your Mobile Voice Assistant on Your Cisco Headset 730

Table 4: Headset Audio Notifications
Audio PromptAction
"Battery charge: high."The headset battery has more than 15 hours of talk time.
"You have [X] hours of talk time remaining.The headset battery has less than 15 hours of talk time.
"You have an incoming call."You have an incoming call.
"Muted."You press the Mute button while on a call.
"Unmuted."You unmute your headset while on a call.
"You are muted."You speak while your headset is muted on a call.
"Connected."Your headset connects with a Bluetooth source
"Disconnected."Your headset disconnects from the first Bluetooth source
"Busy Light on."You hold the Play button without an active call.
"Busy Light off."You hold the Play button to deactivate the Presence LED
light.
"Call rejected."You reject a call with the Call button.
"Pairing mode. Look for Cisco Headset 730 in
your list of Bluetooth devices."
The headset is in pairing mode.
"Headset on."You turn the headset on.
"Headset off."You turn the headset off.
"Keep holding the Bluetooth button to erase all
Bluetooth device records."
You are erasing all Bluetooth devices.
"Bluetooth records erased."You erase the headset Bluetooth memory.
"Desk phone connected"Your headset connects to a Cisco IP Phone
"Desk phone disconnected"Your headset disconnects from a Cisco IP Phone
"Cisco USB Adapter connected"Your headset connects to the USB Adapter
"Cisco USB Adapter disconnected"Your headset disconnects from the USB Adapter
"Computer connected"Your headset connects to a computer
"Computer disconnected"Your headset disconnects from a computer
"Mobile phone connected"Your headset connects to a mobile phone
"Mobile phone disconnected"Your headset disconnects from a mobile phone
"Device connected"Your headset connects to an unknown device
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Your Headset
About Audio Notifications