Cisco 730 User manual

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Cisco Headset 730 User Guide
First Published: 2019-10-25
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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,
INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH
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CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of
the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are
encouraged to try to correct the interference by using one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of
the UNIX operating system. All rights reserved. Copyright ©1981, Regents of the University of California.
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IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS
HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network
topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional
and coincidental.
All printed copies and duplicate soft copies of this document are considered uncontrolled. See the current online version for the latest version.
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Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com
go trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any
other company. (1721R)
©2019 Cisco Systems, Inc. All rights reserved.

©2019 Cisco Systems, Inc. All rights reserved.

CONTENTS
Your Headset 1
CHAPTER 1
What's in the Box 1
How to Wear Your Headset 2
Set Up the Cisco Headsets app on Your Mobile Device 3
Turn Your Headset On and Off 3
Connect Your Headset 4
Connect Your Headset to a Bluetooth Device 4
Bluetooth LED 5
Change Your Bluetooth Source 6
Delete Paired Devices 6
Use the USB Cable 6
Use the 3.5mm Audio Cable 7
Charge Your Headset 7
Charge Your Headset with the USB-C Cable 7
Check Your Remaining Battery Life 8
Digital Assistant Options 9
Activate Your Digital Assistant 9
Compatible Cisco Call Devices 10
About Audio Notifications 11
Customize Your Headset Notifications 11
Make Calls 13
CHAPTER 2
Call Functions 13
Answer a Call 13
End a Call 14
Reject an Incoming Call 14
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Hold a Call 15
Mute Your Headset 16
Busy Lights 16
Adjust How Much Voice Feedback You Hear in Your Headset 17
Toggle Lower Your Voice 17
Audio Controls and Music Playback 19
CHAPTER 3
Music Controls 19
Play and Pause Music 19
Skip a Track 20
Adjust Your Headset Volume 20
Turn Noise Cancellation On and Off 21
Customize Your Noise Cancellation Level 22
Turn Ambient Mode On and Off 22
Customize Your Headset Equalizer Settings 22
Reset Your Headset Settings 23
Troubleshooting 25
CHAPTER 4
First Steps 25
Targeted Troubleshooting Solutions 25
My Bluetooth Device Can't Find the Headset 26
I Can't Connect a New Device to the Headset 26
Poor Audio Quality 26
My Headset is On But Has No Sound 27
People Can't Hear Me Well 27
My Headset Doesn't Charge 28
The Cisco Headsets App Doesn't Work on My Mobile Device 28
Google Assistant Doesn't Respond 28
Siri Doesn't Respond 29
Update Your Headset Firmware 29
Check Your Headset Firmware 29
Check your Headset Firmware in the Cisco Headsets App 29
Check Your Headset Firmware on On-Premises Cisco IP Phones 30
Check Your Headset Firmware on Cisco Jabber 30
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Contents
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Find Your Cisco Headset 730 Serial Number 30
Product Safety 33
CHAPTER 5
Important Headset Safety Information 33
Compliance Statements 33
Compliance Statements for the USA 33
General RF Exposure Compliance 33
Part 15 Radio Device 33
Compliance Statements for Canada 34
Canadian RF Exposure Statement 34
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Contents
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Contents
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CHAPTER 1
Your Headset
•What's in the Box, on page 1
•How to Wear Your Headset, on page 2
•Set Up the Cisco Headsets app on Your Mobile Device, on page 3
•Turn Your Headset On and Off, on page 3
•Connect Your Headset, on page 4
•Charge Your Headset, on page 7
•Digital Assistant Options, on page 9
•Compatible Cisco Call Devices, on page 10
•About Audio Notifications, on page 11
What's in the Box
Your Cisco Headset 730 comes with the following accessories:
• Cisco Headset 730
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• Hard case
• USB-A to USB-C cable
• 3.5 mm cable
How to Wear Your Headset
Adjust your headband so that your headset fits comfortably on your head. Make sure the headset microphones
are positioned forward.
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Your Headset
How to Wear Your Headset
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Set Up the Cisco Headsets app on Your Mobile Device
Cisco Headsets is a mobile app that lets you update, control, and customize your headphones from any iPhone
or Android mobile device. You can upgrade your headset, adjust your noise cancellation levels, change your
equalizer settings, and manage your headset notifications all from the app interface.
Procedure
Step 1 On your mobile device, open your preferred app store and download Cisco Headsets.
Step 2 Open Cisco Headsets and follow the app set-up instructions.
Turn Your Headset On and Off
The Power/Bluetooth switch is located on the back of the left ear cup.
Procedure
Step 1 Slide the Power/Bluetooth switch up to turn on the headset.
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Your Headset
Set Up the Cisco Headsets app on Your Mobile Device
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Step 2 Slide the Power/Bluetooth switch down to turn off the headset.
Connect Your Headset
Connect Your Headset to a Bluetooth Device
Put your headset into pairing mode to make it discoverable to other devices. To get the most out of your
headset, download and set up the Cisco Headsets app on your mobile device.
Your Cisco Headset 730 can save up to eight different Bluetooth devices and maintain simultaneous connection
with up to two devices at once.
If you already have two active Bluetooth sources, you must disconnect one before you can save another
Bluetooth device to your headset.
Note
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Your Headset
Connect Your Headset
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Procedure
Step 1 Slide up and hold the Power/Bluetooth switch for two seconds until the Bluetooth LED blinks.
Step 2 Enable Bluetooth on your device.
You can enable and disable Bluetooth from the Settings menu on most call devices.
Note
Step 3 Select your headset from the device list.
Your headset will appear in the device list as Cisco Headset 730 followed by the last three digits
of your headset serial number. See Find Your Cisco Headset 730 Serial Number, on page 30 to for
more information.
Note
Bluetooth LED
The Bluetooth LED is located on the back of the left ear cup at the top of the Power/Bluetooth switch and
shows your headset connection status.
Table 1: Bluetooth LED Status
System StateLight Status
Successful Bluetooth connection
Solid blue, then
off
Headset in Pairing Mode
Blinks blue
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Your Headset
Bluetooth LED
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Change Your Bluetooth Source
You can connect up to two Bluetooth devices to your headset at one time. Music playback is paused and active
calls are automatically placed on hold when you change sources.
Procedure
To change your Bluetooth source, play music or answer a call on a different connected source.
Delete Paired Devices
You can erase all saved Bluetooth devices from your headset.
Procedure
Slide and hold the Power/Bluetooth switch for nine seconds, until you hear "Bluetooth records erased."
Use the USB Cable
Use the included USB-C cable to connect your headset with your laptop, Cisco IP Phone, or Cisco Webex
DX device. Any connected Bluetooth audio sources take priority over the USB-C connection. For example,
the headset stays with an active Bluetooth source when you connect the USB-C cable.
Procedure
Step 1 Plug the USB-C cable into the port at the bottom of the left ear cup.
Step 2 Connect the other end of the cable to your intended device.
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Your Headset
Change Your Bluetooth Source
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Use the 3.5mm Audio Cable
Use the included 3.5mm audio cable to connect your headset with your laptop or mobile device. You can use
the audio cable to connect to a non-wireless device or if your headset battery is low. Any connected Bluetooth
sources will have priority over the 3.5mm audio connection.
Procedure
Step 1 Plug the 3.5mm audio cable into the port at the bottom of the left ear cup.
Step 2 Insert the other end of the cable into the 3.5mm jack on your device.
Charge Your Headset
Charge Your Headset with the USB-C Cable
Use the included USB-C cable to charge your headset. It takes about 2.5 hours to fully charge the headset.
Procedure
Step 1 Insert the USB-C cable into the USB-C charging port at the bottom of the left ear cup.
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Your Headset
Use the 3.5mm Audio Cable
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Step 2 Plug the USB-A end of the cable into any powered USB port.
Check Your Remaining Battery Life
When you power on your headset, a voice notification announces your remaining battery charge. Your headset
notifies you when you have less then an hour of talk time remaining.
Voice notifications are turned on by default. You can toggle your headset voice notifications in the Cisco
Headsets mobile app.
Note
You can find more detailed battery charge information through the Cisco Headsets app.
Procedure
Slide the Power/Bluetooth switch up and let go.
• If you are wearing your headset, you can hear how many hours of talk time remain.
• If you are not wearing the headset, the power LED blinks to show your battery level.
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Your Headset
Check Your Remaining Battery Life
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Table 2: LED Status
Battery ChargePower LED
15 hours or more of talk time remaining.
Between 15 and 5 hours of talk time remaining.
Less than 5 hours of talk time remaining.
Your headset firmware is upgrading.
Digital Assistant Options
You can program your Cisco Headset 730 to quickly access Google Assistant, Apple Siri, or Microsoft Cortana
digital assistant on your mobile device or laptop.
You cannot set your headset to access multiple digital assistants at the same time.
Note
Activate Your Digital Assistant
By default, the Cisco Headset 730 supports digital assistants Apple Siri and Google Assistant. You can
customize or disable your virtual assistant support through the Cisco Headsets mobile app.
Before you begin
Make sure your mobile device or laptop is connected to a Wi-Fi or cellular data network.
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Your Headset
Digital Assistant Options
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Procedure
On the right ear cup, press the Play button twice.
Compatible Cisco Call Devices
One of the great advantages of the Cisco Headset 730 is its seamless compatibility with so many of Cisco's
popular endpoints including:
• Cisco IP Phones
• Cisco Jabber
• Cisco Webex Teams
The Cisco Headset 730 is compatible on the following devices:
Table 3: Compatible Cisco Call Devices
Minimum Software RequirementConnectionCall Device
On-Premises Phone Firmware 12.7(1) or laterBluetoothCisco IP Phone 8845
On-Premises Phone Firmware 12.7(1) or laterBluetooth or
USB
Cisco IP Phone 8851, 8861, 8865
On-Premises Phone Firmware 12.7(1) or laterUSBCisco IP Phone 8851NR, 8865NR
Jabber version 12.8 or laterBluetooth or
USB
Cisco Jabber for Windows and Mac
Latest version of Cisco Webex TeamsBluetooth or
USB
Cisco Webex Teams for Windows and Mac
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Your Headset
Compatible Cisco Call Devices
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About Audio Notifications
Your headset plays audio notifications in the following situations:
Table 4: Headset Audio Prompts
Audio PromptAction
"You have [x] hours of talk time remaining"Battery charge
"You have an incoming call."Incoming call
"Muted."Mute while on a call
"Unmuted."Unmuted while on a call
"You are muted."You speak while your headset is muted on a call
"Connected."Headset connects with a Bluetooth source
"Disconnected."Headset disconnects from the first Bluetooth source
"Busy Light on."Activated Busy Light
"Busy Light off."Deactivated Busy Light
"Call ended."End a call
"Call rejected."Reject a call
"Pairing mode. Look for Cisco Headset 730 in your list
of Bluetooth devices."
The headset is in pairing mode
"Headset on."The headset is turned on
"Headset off."The headset is turned off
"Keep holding the Bluetooth button to erase all
Bluetooth device records."
You are erasing all Bluetooth devices
"Bluetooth records erased."Bluetooth memory erased
Customize Your Headset Notifications
With the Cisco Headsets app, you can customize which headset notifications you want to hear. See About
Audio Notifications, on page 11 for a full list of your headset's audio notifications.
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Your Headset
About Audio Notifications
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Procedure
In the Cisco Headsets app, select your headset and press Settings >Audio Notification.
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Your Headset
Customize Your Headset Notifications
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