Cisco 730 User manual

Cisco Headset 730 User Guide
First Published: 2020-01-10
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The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of
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encouraged to try to correct the interference by using one or more of the following measures:
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CONTENTS
Your Headset 1
CHAPTER 1
What's in the Box 1
How to Wear Your Headset 2
Download and Set Up the Cisco Headsets app on Your Mobile Device 3
Turn Your Headset On and Off 4
Headset Connection 5
Connect Your Headset to a Bluetooth Device 5
Bluetooth LED 6
Manage Your Bluetooth Connections in the Cisco Headsets App 6
Use the USB Adapter 6
Pair the USB Adapter to Your Headset 7
Alternate Between Active Bluetooth Sources 7
Delete Paired Devices 7
Use the USB-C Cable 8
Use the 3.5 mm Audio Cable 9
Headset Power 9
Charge Your Headset with the USB-C Cable 9
Check Your Remaining Battery Life 10
Voice Assistant 11
Activate Your Mobile Voice Assistant on Your Cisco Headset 730 11
Enable Your Voice Assistant in the Cisco Headsets App 12
About Audio Notifications 12
Customize Your Headset Notifications 13
Make Calls 15
CHAPTER 2
Call Functions 15
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Answer a Call 15
End a Call 16
Reject an Incoming Call 16
Hold a Call 17
Mute Your Headset 18
Presence LED Lights 18
Adjust How Much Voice Feedback You Hear in Your Headset 19
Toggle Lower Your Voice 19
Music Playback and Audio Settings 21
CHAPTER 3
Music Controls 21
Play and Pause Music 21
Skip a Track 22
Adjust Your Headset Volume 22
Turn Noise Cancellation On and Off 23
Customize Your Noise Cancellation Level in the Cisco Headsets App 24
Turn Ambient Mode On and Off 24
Customize Your Headset Equalizer Settings 24
Reset Your Headset Settings 25
Troubleshooting 27
CHAPTER 4
First Steps 27
Targeted Troubleshooting Solutions 27
My Bluetooth Device Can't Find the Headset 28
I Can't Connect a New Device to the Headset 28
My Headset Shows Up Twice in My Bluetooth Device List 28
You Experience Poor Audio Quality in Your Headset 28
My Headset is On but has No Sound 29
People Can't Hear Me Well 29
My Headset Doesn't Charge 30
The Cisco Headsets App Doesn't Work on My Mobile Device 31
Google Assistant Doesn't Respond 31
Siri Doesn't Respond 32
Update Your Headset Firmware 32
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Contents

Check Your Headset Firmware 32
Check Your Headset Firmware in the Cisco Headsets App 32
Check Your Headset Firmware on On-Premises Phones 33
Check Your Headset Firmware on Cisco Jabber 33
Your Headset Serial Number 33
Find Your Serial Number in the Cisco Headsets App 34
Find Your Headset Serial Number on a Cisco IP Phone 34
Find Your Headset Serial Number in Cisco Jabber 34
Clean Your Headset 34
Product Safety 37
CHAPTER 5
Important Headset Safety Information 37
Compliance Statements 37
Compliance Statements for the USA 37
General RF Exposure Compliance 37
Part 15 Radio Device 37
Compliance Statements for Canada 38
Canadian RF Exposure Statement 38
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Contents

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Contents

CHAPTER 1
Your Headset
•What's in the Box, on page 1
•How to Wear Your Headset, on page 2
•Download and Set Up the Cisco Headsets app on Your Mobile Device, on page 3
•Turn Your Headset On and Off, on page 4
•Headset Connection, on page 5
•Headset Power, on page 9
•Voice Assistant, on page 11
•About Audio Notifications, on page 12
What's in the Box
Your Cisco Headset 730 comes with the following accessories:
• Cisco Headset 730
• Hard case
Cisco Headset 730 User Guide
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• USB Adapter
• USB-A to USB-C cable
• 3.5 mm cable
How to Wear Your Headset
Adjust your headband so that your headset fits comfortably on your head. Make sure the headset microphones
are positioned forward.
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Your Headset
How to Wear Your Headset

Download and Set Up the Cisco Headsets app on Your Mobile
Device
Cisco Headsets is a mobile app that lets you update, control, and customize your headset from any iPhone or
Android mobile device. You can upgrade your headset, adjust your noise cancellation levels, change your
equalizer settings, and manage your headset notifications all from the app interface.
Procedure
Step 1 On your mobile device, open your preferred app store and download Cisco Headsets.
Step 2 Open Cisco Headsets and follow the app set-up instructions.
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Your Headset
Download and Set Up the Cisco Headsets app on Your Mobile Device

Turn Your Headset On and Off
The Power/Bluetooth switch is located on the back of the left ear cup.
Procedure
Step 1 Slide the Power/Bluetooth switch up to turn on the headset.
Step 2 Slide the Power/Bluetooth switch down to turn off the headset.
It takes about 5 seconds for the headset to fully power down.
Note
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Your Headset
Turn Your Headset On and Off

Headset Connection
Connect Your Headset to a Bluetooth Device
Put your headset into pairing mode to make it discoverable to other devices. Your Cisco Headset 730 can
save up to eight different Bluetooth devices and maintain simultaneous connections with up to two devices
at once.
If you already have two active Bluetooth sources, you must disconnect one before you can save another
Bluetooth device to your headset.
Note
You can also follow the prompts in the Cisco Headsets app when you connect your headset to your mobile
phone.
Procedure
Step 1 Slide up and hold the Power/Bluetooth switch for two seconds until the Bluetooth LED blinks.
Step 2 Enable Bluetooth on your device.
You can enable and disable Bluetooth from the Settings menu on most call devices.
Step 3 Select your headset from the device list.
Your headset will appear in the device list as Cisco HS 730 followed by the last three digits of your headset
serial number.
Related Topics
Your Headset Serial Number, on page 33
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Your Headset
Headset Connection

Bluetooth LED
The Bluetooth LED is located on the back of the left ear cup at the top of the Power/Bluetooth switch and
shows your headset connection status.
Table 1: Bluetooth LED Status
System StateLight Status
Successful Bluetooth connection
Solid blue, then off
Headset in Pairing Mode
Blinks blue
Manage Your Bluetooth Connections in the Cisco Headsets App
You can use the Cisco Headsets mobile app to manage your headset Bluetooth connections. Your headset can
save up to eight Bluetooth devices and maintain an active connection with two at the same time.
Procedure
Step 1 On your mobile device, open the Cisco Headsets app.
Step 2 Tap Connected to at the bottom of the home screen.
Step 3 Select the device you wish to connect or disconnect.
Use the USB Adapter
Your Cisco Headset 730 comes with a USB Adapter for use with call devices that don't have a Bluetooth
option. The USB Adapter comes out of the box pre-paired to your headset. When the adapter is plugged into
a powered USB port, such as in a laptop or a Cisco Webex DX device, the adapter automatically connects to
your headset.
When you want to disconnect your headset, simply unplug the adapter from the call device. It takes about 10
minutes for your headset to accept another active Bluetooth connection after you disconnect the USB Adapter.
You can also turn your headset off then on again to quickly pair a new device.
Procedure
Step 1 Plug in your USB Adapter to your preferred device.
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Your Headset
Bluetooth LED

Step 2 Turn on your Cisco Headset 730.
Step 3 Select Cisco HS USB Adapter from your Bluetooth device list.
Pair the USB Adapter to Your Headset
You can re-pair your USB Adapter if you have erased your headset's Bluetooth pairings or need to replace
your adapter.
Procedure
Step 1 Connect the USB Adapter to your chosen device.
Step 2 Use a pen or a paper clip to press down the Pairing button on the USB Adapter for four seconds. The blue
LED on top of the adapter blinks when it enters pairing mode.
Step 3 On your headset, slide and hold the Power/Bluetooth switch for two seconds. The adapter and your headset
pair automatically.
Alternate Between Active Bluetooth Sources
You can connect up to two Bluetooth devices to your headset at one time. Active calls are automatically placed
on hold when you answer a call on a different source.
Procedure
To change your Bluetooth source, play music or answer a call on a different connected source.
Pause music playback before you switch to a different music source.
Note
Delete Paired Devices
You can erase all saved Bluetooth devices from your headset.
This will also erase the USB Adapter from your headset's memory. See Pair the USB Adapter to Your Headset,
on page 7 to re-pair the adapter to your headset.
Note
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Your Headset
Pair the USB Adapter to Your Headset

Procedure
Slide and hold the Power/Bluetooth switch for nine seconds, until you hear "Bluetooth records erased."
Use the USB-C Cable
Use the included USB-C cable to connect your headset with your laptop, Cisco IP Phone, or Cisco Webex
DX device.
Procedure
Step 1 Plug the USB-C cable into the port at the bottom of the left ear cup.
Step 2 Connect the other end of the cable to your intended device.
Step 3 Slide the Power/Bluetooth slider up to turn on the headset.
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Your Headset
Use the USB-C Cable

Use the 3.5 mm Audio Cable
Use the included 3.5 mm audio cable to connect your headset with your laptop or mobile device. You can use
the audio cable to connect to a non-wireless device or if your headset battery is low.
You can't control calls or music playback when you use the 3.5 mm cable. Any connected Bluetooth sources
will have priority over the 3.5 mm audio connection.
Note
Procedure
Step 1 Plug the 3.5 mm audio cable into the port at the bottom of the left ear cup.
Step 2 Insert the other end of the cable into the 3.5 mm jack on your device.
Headset Power
Charge Your Headset with the USB-C Cable
Use the included USB-C cable to charge your headset. It takes about 2.5 hours to fully charge the headset.
Procedure
Step 1 Insert the USB-C cable into the USB-C charging port at the bottom of the left ear cup.
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Your Headset
Use the 3.5 mm Audio Cable

Step 2 Plug the USB-A end of the cable into any powered USB port.
Check Your Remaining Battery Life
When you power on your headset, a voice notification announces your remaining battery charge. Your headset
notifies you when you have less then an hour of talk time remaining.
Voice notifications are turned on by default. You can toggle your headset voice notifications in the Cisco
Headsets mobile app.
Note
You can find more detailed battery charge information through the Cisco Headsets app.
Procedure
Slide the Power/Bluetooth switch up and let go.
• If you are wearing your headset, you can hear how many hours of talk time remain.
• If you are not wearing the headset, the power LED blinks to show your battery level.
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Your Headset
Check Your Remaining Battery Life

Table 2: LED Status
Voice PromptBattery ChargePower
LED
"Battery charge: High."15 hours or more of talk time remaining.
"You have [X] hours of talk time remaining."Between 15 and 5 hours of talk time remaining.
"You have [X] hours of talk time remaining."Less than 5 hours of talk time remaining.
Voice Assistant
You can quickly access Apple Siri, Google Assistant, or Cortana on your mobile device or laptop through
your Cisco Headset 730.
You can't set your headset to access multiple voice assistants at the same time.
Note
Activate Your Mobile Voice Assistant on Your Cisco Headset 730
By default, the Cisco Headset 730 supports the voice assistants, Apple Siri, Google Assistant, and Cortana
on Windows 10. You can enable or disable your voice assistant support through the Cisco Headsets mobile
app.
Before you begin
Make sure your mobile device or laptop is connected to a Wi-Fi or cellular data network.
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Your Headset
Voice Assistant

Procedure
On the right ear cup, press the Play button twice.
Enable Your Voice Assistant in the Cisco Headsets App
You can enable and disable the voice assistant feature on your Cisco Headset 730 through the Cisco Headsets
mobile app.
Procedure
Step 1 On your mobile device, open Cisco Headsets and tap Settings >General
Step 2 Toggle Enable voice assistant on or off.
About Audio Notifications
By default, your headset plays audio notifications for a number of activities and scenarios. The following
table shows the situations associated audio messages.
Table 3: Headset Audio Notifications
Audio PromptAction
"Battery charge: high."The headset battery has more than 15 hours of talk time.
"You have [X] hours of talk time remaining.The headset battery has less than 15 hours of talk time.
"You have an incoming call."You have an incoming call.
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Your Headset
Enable Your Voice Assistant in the Cisco Headsets App

Audio PromptAction
"Muted."You press the Mute button while on a call.
"Unmuted."You unmute your headset while on a call.
"You are muted."You speak while your headset is muted on a call.
"Connected."Your headset connects with a Bluetooth source
"Disconnected."Your headset disconnects from the first Bluetooth source
"Busy Light on."You press the Mute button without an active call.
"Busy Light off."You deactivate the Presence LED light.
"Call ended."You end a call with the Call button.
"Call rejected."You reject a call with the Call button.
"Pairing mode. Look for Cisco Headset 730 in your
list of Bluetooth devices."
The headset is in pairing mode.
"Headset on."You turn the headset on.
"Headset off."You turn the headset off.
"Keep holding the Bluetooth button to erase all
Bluetooth device records."
You are erasing all Bluetooth devices.
"Bluetooth records erased."You erase the headset Bluetooth memory.
Customize Your Headset Notifications
You can customize which audio notifications you want to hear in your headset.
Procedure
Step 1 In the Cisco Headsets app, select your headset and press Settings >Audible Notification.
Step 2 Select the notification setting you want to change. Your changes save automatically.
Related Topics
About Audio Notifications, on page 12
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Your Headset
Customize Your Headset Notifications

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Your Headset
Customize Your Headset Notifications