Cisco 6851 User manual

Cisco IP Phone 6851 Series User Guide
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Cisco IP Phone 6851 Series User Guide
Chapter 1 - The Cisco 6851 Phone Page 2
Chapter 2 –Calls Page 14
Chapter 3 –Contacts Page 28
Chapter 4 –Recent Calls Page 30
Chapter 5 –Voicemail Page 33
Chapter 6 –Settings Page 35
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1.800.281.3564 | www.penteledata.net | www.ptd.net

Cisco IP Phone 6851 Series User Guide
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CHAPTER 1
The Cisco 6851 Phone
The Cisco IP Phone 6851 Phone deliver easy-to-use, highly-secure voice communications.
Figure 1: Cisco IP Phone 6851 Phone
Table 1: Cisco IP Phone 6851 Phone Major Features
Features
6851
Screen
Greyscale, with backlight
Lines
4
Fixed feature keys
9
Power over Ethernet (PoE)
Supported
Electronic Hookswitch Headset support
Supported
When you add features to your phone, some features require a line button. But each line button on your phone
can support only one function (a line, a speed dial, or a feature). If your phone's line buttons are already in use,
your phone won't display any additional features.
Phone Setup
Typically, your administrator sets up your phone and connects it to the network. If your phone is not set up and
connected, contact your administrator for instructions.

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Adjust the Handset Rest
If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the
handset rest to ensure that the receiver does not slip out of the cradle.
Procedure
Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest.
Step 2 Rotate the tab 180 degrees.
Step 3 Hold the tab between two fingers, with the corner notches facing you.
Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes
from the top of the rotated tab.
Step 5 Return the handset to the handset rest.
Connect to the Network
You need to connect the phone to the telephone network.
• Wired connection—the phone is plugged into the network using an Ethernet cable.

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Buttons and Hardware
Figure 2: Cisco IP Phone 6851 Series Buttons and Features
1
Handset and Handset light strip
Indicates whether you have an incoming call (flashing red) or
a new voice message (steady red).
2
Programmable feature buttons and line buttons
Access your phone lines, features, and call sessions.
3
Softkey buttons
Access functions and services.
4
Navigation cluster
Navigation ring and Select button. Scroll through menus,
highlight items, and select the highlighted item.
5
Hold/Resume, Conference, and Transfer
Hold/Resume - Place an active call on hold and resume
the held call.
Conference - Create a conference call.
Transfer - Transfer a call.
6
Speakerphone, Mute, and Headset
Speakerphone - Toggle the speakerphone on or off.
When the speakerphone is on, the button is lit.
Mute - Toggle the microphone on or off. When the
microphone is muted, the button is lit.
Headset - Toggle the headset on or off. When the
headset is on, the button is lit.
7
Contacts, Applications, and Messages
Contacts - Access personal and corporate directories.
Applications - Access call history, user preferences,
phone settings, and phone model information.
Messages - Autodial your voice messaging system.
8
Volume button
Adjust the handset, headset, and speakerphone
volume (off hook) and the ringer volume (on hook).

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Navigation
Use the outer ring of the Navigation cluster to scroll through menus and between lines. Use the inner
Select button of the Navigation cluster to select items.
If a menu item has an index number, you can enter the index number with the keypad to select the item.
Softkey, Line, and Feature Buttons
•You can interact with the features on your phone in several ways:
•Softkeys, located below the screen, give you access to the function displayed on the screen above the softkey.
The softkeys change depending on what you are doing at the time. The and  softkey indicate more
softkey functions are available.
•Feature and line buttons, located on either side of the screen, give you access to phone features and phone lines.
•Feature buttons—Used for features such as Speed dial or Call pickup, and to view your status on
another line.
•Line buttons—Used to initiate or answer a call or resume a held call. You can also use a line key to open
and close the call session window, and to navigate through the call session window. Open the call
session window to see the calls on the line.
Feature and line buttons illuminate to indicate status:
- Green, steady: Line ready
- Amber, steady: Line not registered
- Amber, flashing: Line registering
- Red, steady: Line in use
- Red, flashing: Incoming call
- Red, Pulsing: Line on hold
Your administrator can set up some functions as softkeys or as feature buttons. You can also access
some functions with softkeys or the associated hard button.