Cisco 79 SERIES Installation guide

Phone features
Connecting your Phone
Handset overview
Extension mobility (Hot-Desking) –Logging in and out
Placing calls and Answering calls
Putting calls on hold
Using directories
Transferring calls
Call forwarding your extension
Conference calls
Using voicemail
Troubleshooting and Support

Easy Navigation
Context Sensitive Soft Keys.
Line Buttons.
Voicemail and Voicemail to Email*
Directories
Call capture for missed, received & placed calls.
Extension Mobility
Log into any phone, Flexible working from any office.
Call Transfer.
Between all offices.
Call Forwarding
Music on Hold
On Demand Conference Calls*
Single Number Reach - Twin with your Mobile*
* Some features depend on your Call plan

ConnectingYour Phone
1 Connect Handset.
Notes: Make sure you connect to
handset socket not headset.
Long straight part of lead goes to
phone
2 Connect Headset (Optional)
3 Connect Phone
to the Internet 4 Connect PC to the
Internet via the Phone
(Optional)
5 Connect Power Brick.
(Not required if you have a
PoE Switch)
6 Press Button to Lower
stand (Can adjust angle))

Once connected, power the phone up and it will display the following sequence
1. Cisco logo while powering up
2. “Obtaining IP Address”
3. “Attempting VPN connection”
4. “VPN connected”
5. “Registering”
Connection complete. The phone displays the correct date and time.
The phone may already be logged in for you in which case it shows your phone number and
line description and is ready to use.
If not follow the logging in instructions below.
Troubleshooting
If the sequence doesn’t complete, look at the troubleshooting section at the end of this
presentation.

Handset Overview
Your Line Button
Other Lines
and/or speed
dials
SoftKeys
Speaker Button
Voicemail
Services eg
extension
mobility
Your DDI External Number
Directories
OK/Select Button
Settings

Log in to make your phone active:
1. Press the Services button on the telephone.
2. Select extension mobility.
3. Enter your User ID and PIN (sent to you by email). If you don’t have these
please email fix[email protected]
4. Press ‘submit’.
5. The phone will reset after a few seconds.
6. Your personalised settings will appear.
Change Default PIN by selecting services / extension mobility / Set PIN
To Log out (Optional, phone will remain logged in unless you log in on
another phone)
1. Press the Services button on the telephone.
2. Press logout user.
3. The phone will reset to its original settings.
4. The last user ID will remain for quick re-login.

Place a call:
Option 1:Lift handset and dial as per standard phone. Dialling will be delayed to give you the
option to correct the digits dialled.
Option 2 (recommended): Start dialling on keypad. You can correct numbers with << key as
you dial. Once completed, either lift the handset or hit the Dial softkey or loudspeaker button.
Note: You will need a “9” for an outside line
Answer a call:
Option 1:Lift handset as per standard phone.
Option 2: Hit speaker or headset button.
Option 3 If the call is on another someone else’s line on your handset, hit the flashing line
button.
Place Call on Hold: Press Hold softkey.
Take Call off Hold: Press Resume softkey or flashing line button.

Press the Directories button and select the option you want:
For call history:
1. select missed, received or placed calls and then scroll down list. View details of call by pressing Details softkey.
2. Place a call to a number by highlighting the number and pressing Dial softkey or OK button
Note if you have other people’s lines on your handset you will see their missed calls.
For Personal Address Book
1. Select Personal Directory then select Personal Address Book then Log in in the same way you do for extension mobility.
2. Put in the first few letters of the person’s first or last name or nickname and then press submit. You will see a list of
matching results.
3. To add a new entry submit an empty search then press new. You must enter at least a nickname and a phone number and
then submit.
For your Personal Fast Dials:
1. Select Personal Fast Dials then highlight the number you want to call and press dial
2. To add a new entry, press Assign then select an Unassigned entry then add the number you want to store.
For the Corporate Directory (not on all systems)
Put in the first few letters of the person’s first or last name and then press search. You will see a list of matching results. If you
press search without any letters you will get all users.

To blind transfer a call:
1. During a call, press the Trnsfer soft key, the caller is placed on hold.
2. Enter the number to transfer the call to, wait until it rings then press the Trnsfer soft key to complete
the transfer.
To introduce a transferred call:
1. During a call, press the Trnsfer soft key, the caller is placed on hold.
2. Enter the number to transfer the call to, speak to the requested person and if they wish to receive the
call press the Trnsfer soft key again to complete the transfer.
3. If the person does not wish to receive the call, let them hang up or press EndCall. Press Resume or
the flashing line button to re-connected the caller
Note you can use directories to find the person to receive the transfer.
To call forward your extension:
1. Press CfwdAll softkey then enter destination extension or number. Remember to put a “9” in for
external numbers.
2. Your screen will show a message saying “Forwarded to (number)” and the top line will have a moving
arrow
3. Remove Call forward: Press CfwdAll softkey.

To create a conference call:
1. During a call, press the More soft key and then the Confrn soft key to open a
new line and put the first party on hold.
2. Place a call to another number.
3. When the call connects, press Confrn again to add the new party to the call.
4. Once the conference is in progress press More then ConfList to see who is on
the call. You can highlight and Remove callers.
Can repeat numerous times. Note even if the originator drops out the conference will
continue until all parties hang up.
It is good practice for the chairperson to remain until the end and to check to ConfList
to make sure everyone has left.

Enrol and Set Up:
1. Press the Messages button on the handset.
2. Enter the default PIN number sent to you and listen to instructions.
3. When requested say your name eg John Smith.
4. Press # the press # again to keep name.
5. Press 1 to record a personal greeting.
6. Say your greeting as per company policy.
7. Press # press # again to save.
Once complete you will hear “enrolment complete” then hang up.
To Access your Voicemail:
1. Press the Messages button on the handset.
2. Enter your PIN.
3. You can remotely access your voicemail by dialling your DDI number. Wait until you hear the
voicemail welcome message then press “*”. You will be asked for your ID which is your extension
number followed by #. Then enter your PIN number followed by #. You can now retrieve your
messages.
4. It is recommended you change your default PIN number to avoid hacking. To do this go to
messages/ Setup option 4, Preferences option 3, Option 1 Change PIN.
5. If you forget your PIN email fix[email protected] and request a reset. State your extension number.

An optional feature, where your desk number is linked to your mobile.
The feature allows you to pick up desk calls on both your desk phone and your mobile, and to interchange
between the two as you please.
To Activate (if the feature is configured)
1. Select the More softkey and then Mobility
2. Select the Enable Mobile Connect by pressing the Select softkey
To Deactivate
1. Select the More softkey and then Mobility.
2. Select the Disable Mobile Connect by pressing the Select softkey
Answering Calls on your Deskphone
Answer your call on your deskphone as normal. To transfer to your mobile, press the Mobility softkey then
select Send call to Mobile Phone
Answering Calls on your Mobile
Answer your call on your mobile as normal. To transfer to your deskphone, hang up the mobile call and press
the flashing line button within 5 seconds.

If the phone doesn’t connect or loses the connection, try the following:
No Power
Make sure your power brick is connected properly and switched on or you have a Power over Ethernet (PoE) connection to
your phone.
“Ethernet Disconnected”
Your phone is not connected to a live router or data switch. Make sure the internet connection cable is in the right socket and
plugged into your router or wall socket correctly.
“Obtaining IP Address” or “Configuring IP”
This usually means that the phone has a physical connection but isn’t receiving its IP address via DHCP from the Broadband
Router. Check your router settings and then power the phone off and on again.
“Attempting VPN Connection” or “Registering”
This usually means the phone cant see the Internet. To test plug a PC into the PC socket in the back of the phone. If you cant
connect to the internet check your router and broadband connection.
If the PC works but the phone still doesn't then power the phone off and on again and restart the VPN connection:
Press the Settings button then:
Option 4 Security Configuration
Option 8 VPN Configuration
Press Enable softkey to connect the phone VPN
If none of the above works then raise a Ticket with us using the details on the next page.

Email support requests for faults or configuration changes to:
[e-mail]
State name, extension number and DDI on email
or
Phone GRiP Communications on 0345 034 6699