Cisco 7800 Series Instruction Manual

Cisco IP Phone 7800 Series for Third-Party Call Control Administration
Guide
First Published: January 29, 2016
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INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,
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CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are
encouraged to try to correct the interference by using one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product
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Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network
topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional
and coincidental.
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©2016 Cisco Systems, Inc. All rights reserved.

CONTENTS
PART I About the Cisco IP Phone 1
CHAPTER 1 Technical Details 3
Overview of the Cisco IP Phone 3
Physical and Operating Environment Specifications 3
Cable Specifications 5
Network and Computer Port Pinouts 5
Network Port Connector 5
Computer Port Connector 6
Phone Power Requirements 6
Power Outage 7
Supported Network Protocols 7
VLAN Interaction 10
External Devices 11
CHAPTER 2 Cisco IP Phone Hardware 13
Cisco IP Phone Hardware Overview 13
Cisco IP Phone 7811 14
Phone Connections 14
Cisco IP Phone 7821 15
Phone Connections 15
Cisco IP Phone 7841 16
Phone Connections 16
Cisco IP Phone 7861 17
Phone Connections 17
Buttons and Hardware 18
Terminology Differences 20
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PART II Cisco IP Phone Installation 21
CHAPTER 3 Cisco IP Phone Installation 23
Verify the Network Setup 23
Install the Cisco IP Phone 24
Set Up the Phone From the Setup Menus 25
Text and Menu Entry From the Phone 26
Configure Network Settings 27
Set Domain Name Field 27
Set Admin VLAN ID Field 28
Set SW Port Setup Field 28
Set PC Port Setup Field 28
Set DHCP Enabled Field 29
Set IP Address Field 29
Set Subnet Mask Field 30
Set Default Router Field 30
Set DNS Server Fields 30
Set NTP Server Fields 31
Verify Phone Startup 31
Configure the Voice Codecs 31
Set the Optional Network Servers 32
VLAN Settings 32
Cisco Discovery Protocol 32
LLDP-MED 33
Chassis ID TLV 34
Port ID TLV 34
Time to Live TLV 34
End of LLDPDU TLV 34
Port Description TLV 35
System Name TLV 35
System Capabilities TLV 35
Management Address TLV 35
System Description TLV 35
IEEE 802.3 MAC/PHY Configuration/Status TLV 36
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LLDP-MED Capabilities TLV 36
Network Policy TLV 37
LLDP-MED Extended Power-Via-MDI TLV 37
LLDP-MED Inventory Management TLV 37
Final Network Policy Resolution and QoS 38
Special VLANs 38
Default QoS for SIP Mode 38
QoS Resolution for CDP 38
QoS Resolution for LLDP-MED 38
Coexistence with CDP 38
LLDP-MED and Multiple Network Devices 39
LLDP-MED and IEEE 802.X 39
Configure VLAN Settings 39
SIP and NAT Configuration 39
SIP and the Cisco IP Phone 39
SIP Over TCP 40
SIP Proxy Redundancy 40
Dual Registration 40
Dual Registration and DNS SRV Limitations 41
Dual Registration and Alternate Proxy 41
Failover and Recovery Registration 41
Fallback Behavior 41
RFC3261 41
SIP NOTIFY XML-Service 41
SIP Configuration 42
Configure the Basic SIP Parameters 42
Configure the SIP Timer Values 42
Configure the Response Status Code Handling 42
Configure the RTP Parameters 43
RTP Packet Contents 43
Configure the SDP Payload Types 43
Configure the SIP Settings for Extensions 44
Configure the SIP Proxy Server 44
Configure the Subscriber Information Parameters 44
Managing NAT Transversal with Phones 44
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NAT Mapping with Session Border Controller 45
NAT Mapping with SIP-ALG Router 45
NAT Mapping with the Static IP Address 45
Configure NAT mapping with STUN 46
Determining Symmetric or Asymmetric NAT 46
Dial Plan 47
Dial Plan Overview 47
Digit Sequences 48
Digit Sequence Examples 49
Acceptance and Transmission of the Dialed Digits 50
Dial Plan Timer (Off-Hook Timer) 51
Syntax for the Dial Plan Timer 51
Examples for the Dial Plan Timer 51
Interdigit Long Timer (Incomplete Entry Timer) 52
Syntax for the Interdigit Long Timer 52
Example for the Interdigit Long Timer 52
Interdigit Short Timer (Complete Entry Timer) 52
Syntax for the Interdigit Short Timer 52
Examples for the Interdigit Short Timer 53
Edit the Dial Plan on the IP Phone 53
Reset the Control Timers 53
Regional Parameters and Supplementary Services 54
Regional Parameters 54
Set the Control Timer Values 54
Localize Your Cisco IP Phone 55
Time and Date Settings 55
Configure Daylight Saving Time 55
Daylight Saving Time Examples 56
Select a Display Language on the Phone 56
Dictionary Server Script 57
Localization Configuration Example 58
Cisco IP Phone 7800 Series Documentation 59
CHAPTER 4 Third-Party Call Control Setup 61
Determine the Phone MAC Address 61
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Network Configuration 61
Provisioning 62
Web-Based Configuration Utility 62
Access the Web-Based Configuration Utility 62
Determine the IP Address of the Phone 62
Allow Web Access to the Cisco IP Phone 63
Web Administration Tabs 63
Administrator and User Accounts 63
Enable User Access to the Phone Interface Menus 64
Access Administrative Options by Login 64
Access Administrative Options by IP Address 64
PART III Hardware and Accessory Installation 65
CHAPTER 5 Cisco IP Phone Accessories 67
Supported Accessories 67
Secure the Phone with a Cable Lock 68
External Speakers and Microphone 68
Connect the Footstand (7800) 68
Headsets 69
Audio Quality 69
CHAPTER 6 Wall Mounts 71
Non-Lockable Wall Mount Components 71
Install the Non-Lockable Wall Mount Kit 72
Remove the Phone from the Non-Lockable Wall Mount 78
Adjust the Handset Rest 79
PART IV Cisco IP Phone Administration 81
CHAPTER 7 Cisco IP Phone Security 83
Security Features 83
Domain and Internet Setting 83
Configure Restricted Access Domains 83
Configure the Internet Connection Type 83
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DHCP Option Support 84
Configure the Challenge for the SIP INVITE Messages 85
Transport Layer Security 85
Configure SIP Over TLS Signaling Encryption 86
Documentation, Support, and Security Guidelines 86
Cisco Product Security Overview 86
CHAPTER 8 Cisco IP Phone Customization 87
Phone Information and Display Settings 87
Configure the Phone Name 87
Customize the Startup Screen 87
Change the Display Background Picture 88
Configure the Screen Saver 89
Configure the LCD Contrast 90
Configure the Back Light Setting 90
Configure the Number of Call Appearances Per Line 90
Call Features Configuration 91
Enable Call Transfer 91
Enable Call Forwarding 91
Enable Conferencing 92
Enable Do Not Disturb 92
Configure Voice Mail 92
Configure Voice Mail for each Extension 93
Configure the Message Waiting Indicator 93
Assign a Ring Tone to an Extension 93
Configure the Audio Settings 94
User Access Control 94
Phone Web Server 94
Configure the Web Server from the Phone Screen Interface 94
Enable Access to Phone Web Interface 95
CHAPTER 9 Phone Features and Setup 97
Phone Features and Setup Overview 97
Cisco IP Phone User Support 97
Telephony Features for Cisco IP Phone 98
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Feature Buttons and Softkeys 104
Configuring Programmable Softkeys 106
Programmable Softkeys 106
CHAPTER 10 Corporate and Personal Directory Setup 111
Personal Directory Setup 111
LDAP Configuration 112
Prepare the LDAP Corporate Directory Search 112
Configure the BroadSoft Settings 112
Configure the XML Directory Service 113
PART V Cisco IP Phone Troubleshooting 115
CHAPTER 11 Monitoring Phone Systems 117
Monitoring Phone Systems Overview 117
Cisco IP Phone Status 117
Display the Phone Information Window 118
Display Status Menu 118
Display Status Messages Window 118
Status Messages Fields 118
Display Network Statistics Window 120
Network Statistics Fields 121
Display Call Statistics Window 122
Call Statistics Fields 123
Cisco IP Phone Web Page 124
Info 124
System Status 125
System Information 125
Reboot History 125
Product Information 125
Phone Status 126
Call Status 126
Ext Status 126
Line 1 Status/Call 2 Status 126
Download Status 128
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PNG Download Status 128
Downloaded Locale Package 129
Firmware Upgrade Status 129
Provisioning Status 129
Custom CA Status 129
Network Statistics 130
Ethernet Information 130
Network and Access Port Information 130
DHCP 132
Debug Info 133
Console Logs 133
Core Dumps 133
Browser Info 133
Voice 134
System 134
System Configuration 134
Internet Connection Type 135
Static IP Settings 135
Optional Network Configuration 135
VLAN Settings 137
Inventory Settings 138
SIP 138
SIP Parameters 138
SIP Timer Values 140
Response Status Code Handling 141
RTP Parameters 141
SDP Payload Types 142
NAT Support Parameters 142
Provisioning 144
Configuration Profile 144
Firmware Upgrade 146
CA Settings 147
General Purpose Parameters 147
Regional 147
Control Timer Values (sec) 147
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