Cisco SPA525G - Small Business Pro IP Phone VoIP User manual

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Cisco Model SPA 525G Quick Start Guide
Welcome
Thank you for choosing the Cisco Small Business IP phone. This guide describes how to install your phone and how to perform some
basic tasks.
1Installing Your IP Phone
Use these procedures to install the phone and connect it to your network.
Do not insert a telephone line cord into the port marked “AUX”.
Step 1. Turn the phone over to expose the ports on the back of
the unit.
Step 2. Insert one end of the phone cord the into slot marked with a
phone symbol (the Handset Port). Insert the other end into
the jack at the bottom of the handset (not shown).
Step 3. (Optional) Connect the desk stand by lining up the tabs on
the desk stand with the slots on the back of the phone. Slide
the bottom tabs into the slots and lightly press down on the
top of the desk stand. It should easily slide into the top slots.
Do not force.
Step 4. If you are using an external power source, plug one end of
the power cord into the building’s power outlet and insert the
other end of the power cord into the phone base.
Step 5. Connect your phone to the network:
• Using a wired Ethernet Connection—Insert the Ethernet cable into the slot marked “SW” (the Switch Port). Insert the other end of the
Ethernet cable into the appropriate device on your network, such as a network switch. The CiscoSPA 525G provides a second Ethernet
port (the PC Port). You can connect a PC to this port to provide network access to the PC. (Note: This option is only available when the
phone is connected to the network via the wired Ethernet connection).
• Using a Wireless Connection—Your phone has a built-in wireless adapter. You must unplug the Ethernet connection before conguring
Wi-Fi. See the Cisco Small Business IP Phone SPA 525G (SIP) User Guide for more information.

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Cisco SPA 525G
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2Phone Lines and Buttons
Numbered objects in the photo are explained in the following table.
#Phone Feature Description
1Handset Pick up to place or answer a call.
2Speaker Speaker for phone.
3Message Waiting
Indicator
When lit red, you have a new voice mail message. When lit ashing red, you have an incoming call or the
phone’s rmware is being updated.
4LCD Screen Displays date and time, phone station name, line extensions, and softkey options.
5Line keys Indicates phone line status. Typically when lit:
Green: Line is idle.
Red (steady): Line is active or in use.
Red (blinking): Line is on hold.
Orange: Line is unregistered (cannot be used).
Orange (Flashing): The phone is not connected to the network.
6Softkey buttons Press a softkey button to perform the action shown on the label on the LCD screen above.
7Navigation button Press an arrow to scroll left, right, up, or down through items shown on the LCD screen.
8Select button Press the check mark button to select an option or menu item on the screen.
9Messages button Press to access voice mail (must be set up by your phone system administrator).
10 Hold button Press to place a call on hold.
11 Setup button Press to access a menu to congure features and preferences (such as your directory and speed dials),
access your call history, and set up functions (such as call forwarding).

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#Phone Feature Description
12 Mute button Press to mute or unmute the phone. When phone is muted, the button glows red. A ashing mute button
indicates the network connection cannot be found.
13 Volume button Press + to increase the volume and - to lower the volume of the handset, headset, speaker (when the
handset is o the phone, or ringer volume (when the handset is on the phone).
14 Speaker button Push to turn the speaker on or o. When the speaker is on, the button glows green.
15 Headset button Push to turn the headset on or o. When the headset is on, the button glows green.
16 Keypad Use to dial phone numbers, enter letters, and choose menu items.
3Softkey Buttons
Press the right arrow on the navigation button to view additional softkey buttons. Below is a partial listing of softkey buttons that are
available on your phone.
Phone Feature Description
apps Accesses supported 8x8 Virtual Oce applications.
BlindXfer Performs a blind call transfer (transferring a call without speaking to the party to whom you are transferring).
callpark Puts a call on hold at a designated “park” number. The call is active until you unpark it, or the caller disconnects. Must be
congured by your Phone Administrator.
Call Rtn Returns the last missed call by dialing the number that called you.
Change Opens a menu so that you can change the properties for an item (for example, change a ring tone).
Clear Deletes an entire text/number eld.
Clr DND Clears Do Not Disturb.
Conf Initiates a conference call.
Conf Line Conferences active lines on the phone together.
confserv Dials into the 8x8 conference bridge.
delChar Deletes the last number or letter.
Delete Deletes an entire item (for example, a number from the Call History list).
Dial Dials a number.
Directory Provides access to your personal and corporate phone directory.
DND Do Not Disturb; prevents incoming calls from ringing your phone.
Edit Opens an item so that you can edit numbers or letters, or enable or disable a feature.
EditDial Edits a number before dialing.
End Call Ends the call in progress.
Forward Forwards calls coming to your phone to a specied number.
Hold Places a call on hold.
intercom Allows you to automatically connect to a remote extension.
Join Joins two calls into a conference call and drops you from the call.
missed calls Shows the Missed Calls list.
More Accesses additional softkeys.
Paste Using the navigation button, highlight an item and press Paste to place the item you copied.
Play Plays an item (for example, a ring tone).

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Phone Feature Description
record Records the call in progress.
Redial Displays a list of recently dialed numbers.
Resume Resumes a call that is on hold.
Save Saves your changes.
Scan Scans for wireless networks or Bluetooth devices.
Select Selects the highlighted item on the LCD screen.
Transfer Performs a call transfer.
View Displays more information about a selected item.
xfer2vm Transfers an active call to voice mail.
4Using Keypad Shortcuts
Use the keypad to enter the number of the menu or sub-menu item. For example, to reach the Call History menu, press the Setup button and
enter 2. Menus and options may vary depending on the phone system.
5Using Your SPA IP Phone
Placing or Answering Calls
To place or answer a call, do one of the following tasks:
• Pick up the receiver.
• Press the Speaker button.
• Press the Headset button.
• Press a line button.
Putting a Call on Hold
To put a call on hold, press the Hold button.
To resume the call, press the Resume soft key or the ashing red line button for the call. If you have multiple calls, all calls are put on hold
except the active call.
Ending a Call
• If you are using the handset, hang up.
• If you are using the speakerphone, press the Speaker button.
• If you are using the headset, press the Headset button.
• Press the endCall soft key.

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Transferring Calls
1. During an active call, or a call on hold, press Transfer. The call is placed on hold and a new line is opened to dial the number.
2. Either enter the number to which you want to transfer the call or use the directory to choose a number.
3. Press Dial.
4. To transfer the call without waiting for the other person to answer, press Transfer after the call begins to ring and hang up. If you hang
up before the second call rings, the transfer fails and the rst call is disconnected. If you misdial, press the line button again to receive a
dial tone.
5. To transfer after speaking privately to the other person, press Transfer at any time during the conversation.
Redialing
• To redial a recently-called number, press Redial, select the number from the list, and then press Dial.
• Press the Setup button and then select Call History. You can then select any list, such as Missed Calls or Received Calls, and you can press
Dial to call any number on the list.
Adjusting Call Volume and Muting
To adjust the volume while you are on a call, press +on the Volume button to increase the volume, or press -to decrease the volume.
Press Save.
Pressing the Volume button while not on a call adjusts the volume of the phone’s ringer.
To mute the phone microphone, speaker, or headset microphone, press the Mute button on the phone. The button lights red. Press the Mute
button again to unmute.
Setting Do Not Disturb
Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. If you have voice mail congured, incoming callers
immediately reach voice mail. If voice mail is not congured, callers hear a busy signal or message.
To set Do Not Disturb, press the DND softkey on your phone. Press the Clr DND softkey to turn Do Not Disturb o.
Accessing Voicemail
To access voicemail, press the Messages button on your phone. Your system administrator should congure your phone with the correct
voicemail number so that pressing the Messages button automatically dials your voicemail system. Dialing x555 will also provide access
to your messages.