Grandstream Networks GXP2130 Series User manual

Falcon PBX
User Guide for the Grandstream
GXP2130 IP Phone

©2019 InTouch Digital Systems, Inc. All rights reserved.
Reproduction or transmittal of the entire or any part, in any form or by any means,
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Digital Systems, Inc. is not permitted. Information in this document is subject to change
without notice.
References to Grandstream are copyright of ©2014 Grandstream Networks, Inc. All rights
reserved.
GXP 2130 Buttons and Indicators

USING THE HEADSET OR SPEAKER
1) Use the Speaker Button to turn speaker ON/OFF.
2) Use the Headset button to use the headset if it has
been connected.
MAKING A CALL
1) Take Handset/Headset off-hook or press Speaker button or an
available LINE key (activates speakerphone).
2) The line will have dial tone and the corresponding line’s LED will
turn green.
3) Enter the phone number or press the appropriate Speed Dial
button.
5) Press the SEND button or press the “#”key.
REDIAL
1) Take the phone off-hook.
2) Press the SEND button or press the “REDIAL” soft key.
ANSWERING CALLS
Single Incoming Call:
1) Answer a call by taking Handset/Headset off hook or pressing
Speaker button or by pressing the corresponding LINE
button.
Multiple Incoming Calls:
1) When there is a second call waiting, users will hear a Call
Waiting tone.
2) The next available line will flash red.
3) Answer the incoming call by pressing its corresponding LINE
button.
4) The current call will be put on hold.
5) Toggle between the calls using the LINE buttons.
ENDING A CALL
End a call by pressing the “End Call” soft key or hang up the phone.

CALL HOLD/RESUME
1) Hold: Place a call on ‘hold’ by pressing the Hold
button.
2) Resume: Resume call by pressing the corresponding blinking
LINE button.
CALL TRANSFER
Assuming that you are in a call and wish to transfer the call to
another party.
Blind Transfer:
This transfers the call immediately to the number, without regard
to the extension’s state. Unanswered calls or calls to a busy
number will automatically be transferred to that user’s voicemail.
1) Press transfer button.
2) Dial the number, or press the appropriate Speed Dial button,
and press the send button to complete the transfer of the
active call.
(To transfer a call directly to a user’s voice mailbox, dial * plus the
user’s extension number);
Supervised Transfer:
A supervised transfer is a transfer where before actually
transferring the call to an extension, the call is automatically put
on hold and a second call is initiated to confirm whether the new
party wants to take the call or not.
1) Press an idle LINE key to make a new call, and the active call will
be placed on hold automatically.
2) Once the call is established, and the other user wishes to receive
the call, press transfer button followed by the LINE button
of the held line to transfer the call.
3) After the call is transferred, your phone will display an idle
screen.

3-WAY CONFERENCE
Initiate a Conference Call:
Assuming that you are already in a conversation and wish to bring
a third party together in a 3-way conference.
1) Press Conference button to bring up the conference
dialing screen.
2) Dial the third-party number (internal or outside number)
followed by the send button.
3) When the call is established with the third party, press the
“ConfCall” soft key to initiate the conference.
Cancel a Conference Call:
1) Press “Cancel” soft key in conference dialing screen to resume
the two-way conversation.
Hold the Conference:
1) Press Hold button to hold the conference call with all
parties are on hold;
2) Press “ReConf” soft key to resume conference call; or select the
corresponding blinking LINE to speak with an individual party.
End the Conference:
The conference will be terminated for all parties if the conference
initiator hangs up or presses “End Call” soft key.

PARK/UNPARK A CALL
The Phone system offers the ability to park up to nine calls, and for
a parked call to be picked up from any other extension.
To park a call:
Press the Transfer button followed by 1to 9to specify the
parking slot 1-9.
To pick up a parked call:
From any extension, dial 1 to 9where 1-9 is the parking slot
number
VOICEMAIL MESSAGE
A blinking red MWI (Message Waiting Indicator) indicates a new
voicemail message is waiting.
1) Press the Message button to retrieve the first message.
2) The voicemail system will then prompt you through the
process of message disposal.
MUTE/DELETE
1) Press the MUTE button to mute/unmute the
microphone.
2) The Mute icon indicates when the microphone is muted.
VOLUME ADJUSTMENTS
Use the volume button to adjust the ring volume
when the phone is idle.
Press the volume button during an active call to adjust the call
volume.

STAR DIAL FEATURES
The Falcon PBX provides several special functions, all initiated by
dialing a number preceded with the “*” key.
Whisper is where a prompt is spoken only to one side of the call
and is not heard by the other party.
While in a call:
The following functions can be activated when the user is in an
active call.
*77 Whisper the calling parties phone number.
*78 Records the current conversation. The user will hear a
whispered “beep beep” when recording starts. When the call is
over the recording is stored as a message in the user’s voicemail.
*86 Spam blocker. Must be dialed before terminating the call. The
incoming caller is added to the blocked caller list, and no further
calls will be accepted from the caller. User will hear a whispered
“beep beep” on success.
Make a call by dialing the function directly:
The following functions are accessed by dialing the star code
directly.
*33 Enable/Disable Do-Not-Disturb mode.
*55+Ext number Call Pickup, answers a specific ringing extension.
*56+Ext number Allows an Administrator to listen in and monitor
the active call on an extension.
*57+Ext number Allows an Administrator to interrupt a call
between 2 parties for an urgent notification.
*68 Redial the last called number.
*69 Call Return to the last incoming caller.

Notes