Cisco Unified 8961 User manual

Quick Start Guide
Cisco Unied IP Phone
Model 8961
Contents
1. Dial intercom/outside
2. Hang up
3. Answer
4. Mute
5. Hold
6. Forward All – Follow Me
7. Do Not Disturb
8. Conference
9. Transfer
10. Remain on busy extension – repeat dialer
11. Programming numbers
and conguring quick dial settings
12. Call History
13. Directories
14. Shared Lines
15. Voicemail
16. Tips
1. Dial
To dial, lift the handset and enter a number. Or:
• Press an unlit session button (right side).
• Press the New Call softkey.
• Press the headset button or speakerphone button
Place an intercom call – 4 numerals (extension)
Place an outside call – 0XX
Call a mobile phone – 63XXXX
Dial from call history
As you enter a phone number, matching numbers will be
displayed on your call history. To dial, scroll to a number and
press the Select button in the Navigation pad or click on
the Call softkey.
Redial the last number
Press the Redial softkey.
Speed dial
Press a speed-dial button (if available).
Or, enter a speed-dial code while the handset is down
(no dial tone), then press the Speed Dial softkey.
2. Hang up
To end a call, replace the handset. Or:
• Press the Release button .
• Press the End Call softkey.
• Press the (lit) headset button
or the speakerphone button
3. Answer
To answer an incoming call , lift the handset. Or:
• Press the ashing amber session button
(right side).
• Press the Answer softkey.
• Press the (unlit) headset button
or the speakerphone button
Press the Select button in the Navigation pad.
Call Waiting
If you get a second call
while the rst call is active,
a second session label
displays.
To connect the second call
and put the rst call on hold
automatically, press the
ashing amber session button (right side).
4. Mute
Press the Mute button to toggle Mute on and o.
When Mute is on, the Mute button glows red.
5. Hold
1. Press the Hold button . The hold icon displays
and the session button pulses green.
2. To resume the highlighted call, press the pulsing green
button , the Resume softkey, or the Navigation pad
Select button.
6. Forward All - Follow Me
(Previously 14110 to activate and 14111 to deactivate)
1. Press the Forward All softkey.
2. Enter a phone number, select a number from Call History,
or press the Messages button (to forward to voicemail).
Look for Forward All icon , on your screen.
To cancel call forwarding, press the Forward O softkey.
7. Do Not Disturb Optional
• Press the Do Not Disturb button to toggle
DND on , or o .
• When on, Do Not Disturb (DND) mutes the ringer and may
block visual notication for new calls.
• The phone status can be changed through the personal portal.
Did you know?
Call the Switchboard 3800/88 ICall selection (previously 87) - is now a button ICall mobile phones 63xxxx

8. Conference
1. From a connected call (not on hold),
press the Conference button .
2. Dial a new number.
3. Press the Conference button or the Conference softkey
(before or after the party answers).
The conference begins and the phone displays ”Conference”
instead of caller ID.
4. Repeat these steps to add more participants.
The conference ends when all participants hang up.
* Up to 4 participants
“Conference in” a held call
1. From a connected call (not on hold), press the
Conference button .
2. Press the pulsing green session button for the held call
that you want to add. Or, if the held call is on another line, press
the Active Calls softkey, choose a call from the list, and press
the Conference softkey.
The conference ends when all participants hang up.
View & remove conference participants
During a conference, press the Show Details softkey.
To remove a participant from the conference,
highlight a name and press Remove.
9. Transfer
1. From a connected call (not on hold), press
the Transfer button .
2. Call the transfer recipient.
3. Wait for the recipient to answer, or skip to Step 4
while the call is ringing.
4. Press the Transfer button or the Transfer softkey.
The transfer is complete. Conrmation will be displayed
on your phone screen.
10. Remaining on busy extension – repeat dialer
(previously 19)
When calling a busy extension/no response press Call Back
at the bottom of the screen and when the requested extension
becomes available, you will receive a signal and you will then
be able to press the Dial softkey.
11. Programming numbers and conguring
quick dial settings (previously 139)
Programming and congurations via the personal portal.
See the full guide for instructions.
12. Call History
Press the Applications button and select Call History.
The last 150 calls are displayed:
• Missed calls
• Placed calls
• Received calls
To dial, scroll to a call and press the Select button in the
Navigation pad or the Call softkey.
To view details for a call, highlight the call and press these
softkeys: More > Details.
View new missed calls
1. Press the Session button next to the Missed Calls
icon on the right side of the screen (may include a count
of missed calls). The Missed Calls icon appears in this location
when you have new (not yet viewed) missed calls.
Or, view your missed calls history by opening Call History
and pressing the Missed Calls softkey.
13. Directories
1. Press the Contacts button and select a directory.
2. Enter search criteria and press Submit.
3. Select the listing and press the Dial softkey.
Congure contacts and password via the personal portal.
See the full guide for instructions.
14. Shared Lines
If you share a line with your co-worker:
• Either you or your co-worker can answer a ringing call
on the shared line.
• When your co-worker has a call on the shared line, your
shared line button is solid red and the call is displayed
on your screen.
• When your co-worker puts a call on hold, the session button
on your phone pulses red. You or your co-worker
wcan resume the call.
• If your co-worker enables the Privacy feature, his or her calls
do not display on your screen.
15. Voicemail
New message indicators:
• A solid red light on your handset.
• A stutter dial tone on the line
(if enabled).
• A voicemail icon next to the
line label and session button (may include message count).
Listen to messages:
Press the Messages button and follow the voice prompts.
Or, press the Session button next to the voicemail icon
* The 96 dial option exists.
** Dial 96 according to the instructions in order to enable this service.
*** The default settings direct the call to your voicemail when the line is busy/no
answer.
You can cancel the voicemail via the personal portal.
See the full guide for instructions.
16. Tips
What are the buttons next to my screen?
•The buttons on the left side of your screen are line (and feature) buttons.
Line buttons change line views but do not aect calls.
•The buttons on the right side of your screen are session buttons.
Each call correlates to a session button. Use session buttons to answer
and resume calls or to view call details.
How do I silence my ringing phone?
•Press the left side of the volume button one time
while the phone is ringing.
How do I change my ringtone?
•Select Applications > Preferences > Ringtone, then select a line
and press Edit. Select a ringtone and press Play, then press Set.
What does the Back button do?
•Press the Back button to back out of applications and menus.
How can I personalize various features and phone settings?
•You can personalize your setting via the personal portal.
See the full guide for instructions
•The personal portal’s URL is: http://myiptel
•Mobility options
If an option is listed as unavailiabe, it can be requested.
Where can I nd a complete User Guide?
http://www.cisco.com/en/US/products/psl0453/products_user_guide_list.html
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