Cisco 7920 - Unified Wireless IP Phone VoIP User manual

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Cisco Unified Wireless IP Phone 7920
for Cisco Unified CallManager 5.0
(SCCP)
INCLUDING LICENSE AND WARRANTY
Phone Guide

Copyright © 2006 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS,
Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco
Systems, Inc. or its affiliates in the U.S. and certain other countries. All other
brands, names, or trademarks mentioned in this document or Web site are the
property of their respective owners. The use of the word partner does not
imply a partnership relationship between Cisco and any other company.
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Quick Reference
Cisco Unified Wireless
IP Phone 7920 for
Cisco Unified
CallManager 5.0 (SCCP)
Common Phone Tasks
Using the Phone
Shortcut Keys
Softkey Definitions
Phone Screen Icons
Using the Phone
Shortcut Keys
Power on the
phone
Press (red key) and hold
until phone powers on.
Place a call Dial the number, then
press (green key). (There
is no dial tone).
Answer a call Press (green key).
Hang up a call Press (red key).
Access phone
features
Press or (softkey)
for the feature. Use or to
see other features.
Access Menu
options
Press (Menu) and use
or to see menus.
Power off the
phone
Press and hold (red key)
until phone powers off.
Lock/unlock
keypad
Press and hold (# key).
indicates the keypad is
locked. To unlock, press
and OK.
Toggle ring er
to vibrate
Press and hold (* key).
“Vibration On” and
display. To activate ringer,
press and disappears.
Adjust
speaker
volume
Press for volume screen.
Press to increase or to
decrease the volume.
Access voice
messages
Press and hold for a
moment to connect to your
voice-messaging system.
Redial a
number
Press to see dialed
numbers. Press to locate the
number; then press .
#
#
1
Common Phone Tasks
Hold/resume a call Press Hold or Resume.
Transfer a call to a
new number
Press Transfer, enter a
target number, then press
Transfer again.
Redial a number Press Redial or .
Mute your phone Press MuteOn. To turn
the microphone on, press
MuteOff.
Start a standard
conference call
Press Confrn. Dial a
number, then press
Confrn again. Repeat for
each party.
Forward your
extension
Press CFwdAll. Enter the
number to which you
want to forward all calls.
Cancel by pressing
CFwdAll.
Use your call logs Choose Menu > Call
History to choose a call
log. To dial, highlight a
listing and press.
Move a shared line
call between desk
phone and wireless
phone
From phone with the
active call, press Hold.
From other phone, press
Resume to connect to the
call.

Softkey Definitions
AbbrDial Dial using a speed dial index
number
Answer Answer a call
Barge Add yourself to a call on a shared
line
CallBack Receive notification when a busy
extension becomes available
Cancel Cancel an action or exit a screen
without applying changes
cBarge Add yourself to a call on a shared
line and establish a conference
CFwdALL Setup/cancel call forwarding
Clear Delete records or settings
ConfList View conference participants
Confrn Create a conference call
Delete Remove characters at the cursor
when using EditDial
Detail Display details in a record
Dial Dial a phone number
DirTrfr Transfer two calls to each other
EditDial Edit a number in a call log
EndCall Disconnect current call
GPickUp Answer a call ringing in another
group
iDivert Send a call to your voice
messaging system
Join Join several calls already on a
single line to create a conference
MCID Report suspicious calls
MeetMe Host a Meet-Me conference call
Menu Access phone menus
Using Speed-Dial Hot Keys
NewCall Make a new call
MuteOn/
MuteOff
Mute a call/ turn off mute
OPickUp Answer a call ringing in another
group associated with your
group
Park Store a call using Call Park
PhBook Access Phone Book menu options
PickUp Answer a call in your group
QRT Submit call problems to the
system administrator
Redial Redial the most recent number
Remove Remove a conference participant
Resume Resume a call on hold
RmLstC Drop the last party added to a
conference call
Save Save the chosen settings
Submit Search for a directory listing
Select Select an item on the screen
Svcs Access Phone Services
Transfer Transfer a call
Update Refresh content
Volume Adjust speaker volume
Set up
speed-dial
hot keys
Choose Menu > Directory >
Phone Book > Speed Dial. Scroll
to a speed dial item without a
. Press Detail, then Edit and
enter a phone number.
Use
speed-dial
hot keys
Press and hold (keys 2-9) to
access the speed-dial number.
2
ABC
Phone Screen Icons
Making Phone Book Entries
Line and Call States
Call Forwarding enabled
Call on hold
Connected call
Incoming call
Phone line
Other Features
Speed-Dial number configured
Services configured
BLF Line in use
BLF Line is idle
BLF indicator unavailable for this line
Choose Menu > Directory > Phone Book > Add.
Scroll to and select the entry item and press Edit.
Enter name and phone number by using the
keypad and these shortcut keys:
Text—Press the number key 1-3 times for the
correct character; for spaces, press or .
Uppercase—Press to switch between
uppercase and lowercase. or displays
at the right of the screen.
Numbers—Press the number key 4 times.
Symbols—Press for the symbol table. Use
arrows to locate the desired symbol and press
Use to insert symbol.
#

Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP) v
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Cisco Unified Wireless IP Phones and Regulatory Domains 2
Safety and Performance Information 2
Battery Safety Notices 11
Accessibility Features 13
Connecting Your Phone 14
Installing or Removing the Phone Battery 14
Charging the Phone Battery 15
Powering On the Phone 16
Setting Username and Passwords 17
Accessories for the Cisco Unified Wireless IP Phone 7920 17
An Overview of Your Phone 19
Understanding Buttons and Hardware 20
Understanding Phone Screen Features 21
Understanding Feature Buttons and Menus 22
Using Phone Buttons 22
Using Phone Menus 23
Cleaning the Phone 24
Understanding Lines vs. Calls 24
Understanding Line and Call Icons 24
Understanding Feature Availability 25

vi OL-9474-01
Basic Call Handling 26
Placing a Call—Basic Options 26
Placing a Call—Additional Options 27
Answering a Call 29
Ending a Call 30
Using Hold and Resume 30
Using Mute 31
Switching Between Multiple Calls 31
Transferring Calls 32
Forwarding All Calls to Another Number 33
Making Conference Calls 34
Understanding Types of Conference Calls 34
Starting and Joining a Standard Conference 35
Starting or Joining a Meet-Me Conference Call 36
Advanced Call Handling 37
Picking Up Redirected Calls on Your Phone 37
Using a Shared Line 38
Understanding Shared Lines 38
Adding Yourself to a Shared-Line Call 39
Preventing Others from Viewing or Joining a Shared-Line Call 40
Storing and Retrieving Parked Calls 40
Tracing Suspicious Calls 41
Prioritizing Critical Calls 41
Using Cisco Extension Mobility 42
Using Speed Dial BLF to Determine a Line State 43
Using the Phone Book and Speed Dial 44
Using the Phone Book 44
Adding or Changing Entries in the Phone Book 45
Entering and Editing Text 46

Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP) vii
Speed Dialing 47
Configuring Speed-Dial Hot Keys 47
Using Speed Dial and Fast Dial 48
Using Phone Profiles 49
Choosing a User Profile 49
Changing User Profile Settings 50
Choosing a Network Profile 51
Using Phone Settings 53
Customizing Rings 53
Customizing the Phone Screen 54
Changing Phone Lock Settings 55
Setting the Keypad to Automatically Lock 56
Using Call Logs and Directories 57
Using Call Logs 57
Directory Dialing 57
Using Corporate Directory on Your Phone 58
Using Personal Directory on Your Phone 58
Accessing Voice Messages 61
Customizing Your Phone on the Web 62
Accessing Your User Options Web Pages 62
Configuring Features and Services on the Web 63
Using Personal Directory on the Web 63
Using Your Personal Address Book on the Web 63
Configuring Fast Dials on the Web 64
Using the Address Book Synchronization Tool 65
Setting Up Speed Dials on the Web 65
Setting Up Phone Services on the Web 66
Controlling User Settings on the Web 67
Controlling Line Settings on the Web 68
Using Cisco WebDialer 69

viii OL-9474-01
Understanding Additional Configuration Options 71
Troubleshooting Your Phone 73
General Troubleshooting 73
Viewing Phone Administration Data 74
Using the Quality Reporting Tool 74
Cisco One-Year Limited Hardware Warranty Terms 76

Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP) 1
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly-used sections.
If you want to... Then...
Review important safety information See the “Safety and Performance Information” section on
page 2.
Connect your phone to the network See the “Connecting Your Phone” section on page 14.
Use your phone after it is installed Start with the “An Overview of Your Phone” section on
page 19.
Learn about the buttons and menus See the “Understanding Feature Buttons and Menus”
section on page 22.
Learn about the phone screen See the “Understanding Phone Screen Features” section on
page 21.
Make calls See the “Placing a Call—Basic Options” section on page 26.
Put calls on hold See the “Using Hold and Resume” section on page 30.
Mute calls See the “Using Mute” section on page 31.
Transfer calls See the “Transferring Calls” section on page 32.
Make conference calls See the “Making Conference Calls” section on page 34.
Forward calls to another number See the “Forwarding All Calls to Another Number” section
on page 33.
Share a phone number See the “Understanding Shared Lines” section on page 38.
Answer calls ringing on another phone See the “Picking Up Redirected Calls on Your Phone”
section on page 37.
Set up speed dialing See the “Speed Dialing” section on page 47.
Change the ring volume or tone See the “Using Phone Settings” section on page 53.
View your missed calls See the “Using Call Logs” section on page 57.

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Finding Additional Information
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Cisco Unified Wireless IP Phones and Regulatory Domains
The radio frequency (RF) for this phone is configured for a specific regulatory domain. If you use this
phone outside of its regulatory domain, the phone will not function properly, and you might violate
local regulations.
Safety and Performance Information
Read the following safety notices before installing or using your Cisco Unified Wireless IP Phone:
Listen to voice messages. See the “Accessing Voice Messages” section on page 61.
See softkey definitions. Refer to the Quick Reference Card in the front of this guide.
Warning
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause
bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices for
preventing accidents. Use the statement number provided at the end of each
warning to locate its translation in the translated safety warnings that
accompanied this device. Statement 1071
SAVE THESE INSTRUCTIONS
If you want to... Then...

Getting Started
Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP) 3
Waarschuwing
BELANGRIJKE VEILIGHEIDSINSTRUCTIES
Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die
lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat
werken, dient u zich bewust te zijn van de bij elektrische schakelingen
betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken
om ongelukken te voorkomen. Gebruik het nummer van de verklaring
onderaan de waarschuwing als u een vertaling van de waarschuwing die bij
het apparaat wordt geleverd, wilt raadplegen.
BEWAAR DEZE INSTRUCTIES
Varoitus
TÄRKEITÄ TURVALLISUUSOHJEITA
Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia
vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien
käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin
ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen
mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta
varoitusten lopussa näkyvien lausuntonumeroiden avulla.
SÄILYTÄ NÄMÄ OHJEET
Attention
IMPORTANTES INFORMATIONS DE SÉCURITÉ
Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une
situation pouvant entraîner des blessures ou des dommages corporels. Avant
de travailler sur un équipement, soyez conscient des dangers liés aux circuits
électriques et familiarisez-vous avec les procédures couramment utilisées
pour éviter les accidents. Pour prendre connaissance des traductions des
avertissements figurant dans les consignes de sécurité traduites qui
accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la
fin de chaque avertissement.
CONSERVEZ CES INFORMATIONS

4OL-9474-01
Warnung
WICHTIGE SICHERHEITSHINWEISE
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die
zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit
den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur
Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung
angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den
übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät
ausgeliefert wurden.
BEWAHREN SIE DIESE HINWEISE GUT AUF.
Avvertenza
IMPORTANTI ISTRUZIONI SULLA SICUREZZA
Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe
causare infortuni alle persone. Prima di intervenire su qualsiasi
apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti
elettrici e conoscere le procedure standard per la prevenzione di incidenti.
Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per
individuare le traduzioni delle avvertenze riportate in questo documento.
CONSERVARE QUESTE ISTRUZIONI
Advarsel
VIKTIGE SIKKERHETSINSTRUKSJONER
Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade
på person. Før du begynner å arbeide med noe av utstyret, må du være
oppmerksom på farene forbundet med elektriske kretser, og kjenne til
standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver
advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som
fulgte med denne enheten.
TA VARE PÅ DISSE INSTRUKSJONENE
Aviso
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você está em uma situação que poderá
ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer
equipamento, tenha conhecimento dos perigos envolvidos no manuseio de
circuitos elétricos e familiarize-se com as práticas habituais de prevenção de
acidentes. Utilize o número da instrução fornecido ao final de cada aviso para
localizar sua tradução nos avisos de segurança traduzidos que acompanham
este dispositivo.
GUARDE ESTAS INSTRUÇÕES

Getting Started
Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP) 5
¡Advertencia!
INSTRUCCIONES IMPORTANTES DE SEGURIDAD
Este símbolo de aviso indica peligro. Existe riesgo para su integridad física.
Antes de manipular cualquier equipo, considere los riesgos de la corriente
eléctrica y familiarícese con los procedimientos estándar de prevención de
accidentes. Al final de cada advertencia encontrará el número que le ayudará
a encontrar el texto traducido en el apartado de traducciones que acompaña
a este dispositivo.
GUARDE ESTAS INSTRUCCIONES
Varning!
VIKTIGA SÄKERHETSANVISNINGAR
Denna varningssignal signalerar fara. Du befinner dig i en situation som kan
leda till personskada. Innan du utför arbete på någon utrustning måste du vara
medveten om farorna med elkretsar och känna till vanliga förfaranden för att
förebygga olyckor. Använd det nummer som finns i slutet av varje varning för
att hitta dess översättning i de översatta säkerhetsvarningar som medföljer
denna anordning.
SPARA DESSA ANVISNINGAR

6OL-9474-01

Getting Started
Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP) 7
Aviso
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você se encontra em uma situação em
que há risco de lesões corporais. Antes de trabalhar com qualquer
equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e
familiarize-se com as práticas padrão de prevenção de acidentes. Use o
número da declaração fornecido ao final de cada aviso para localizar sua
tradução nos avisos de segurança traduzidos que acompanham o dispositivo.
GUARDE ESTAS INSTRUÇÕES
Advarsel
VIGTIGE SIKKERHEDSANVISNINGER
Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko
for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være
opmærksom på de involverede risici, der er ved elektriske kredsløb, og du
skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug
erklæringsnummeret efter hver advarsel for at finde oversættelsen i de
oversatte advarsler, der fulgte med denne enhed.
GEM DISSE ANVISNINGER

8OL-9474-01

Getting Started
Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP) 9

10 OL-9474-01
Warning Read the installation instructions before connecting the system to the power source.
Warning The plug-socket combination on the battery charger must be accessible at all times
because it serves as the main disconnecting device.
Warning This equipment will not be able to access emergency services during a power outage
because of reliance on utility power for normal operation. Alternative arrangements
should be made for access to emergency services. Access to emergency services can be
affected by any call-barring function of this equipment.
Warning Do not use the Cisco Unified Wireless IP Phone 7920 in hazardous environments such as
areas where high levels of explosive gas may be present. Check with the site safety
engineer before using any type of wireless device in such an The battery charger
requires short-circuit (overcurrent) protection to be provided as part of the building
installation. Install only in accordance with national and local wiring regulations.

Getting Started
Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP) 11
Battery Safety Notices
These battery safety notices apply to the batteries that are approved by the Cisco Unified Wireless IP
Phone 7920 manufacturer.
Warning There is the danger of explosion if the battery is replaced incorrectly. Replace the battery
only with the same or equivalent type recommended by the manufacturer. Dispose of
used batteries according to the manufacturer’s instructions.
Warning Do not dispose of the battery pack in fire or water. The battery may explode if placed in
a fire.
Caution The battery pack is intended for use only with this device.
Caution Do not disassemble, crush, puncture, or incinerate the battery pack.
Caution To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal object
to touch the battery contacts.
Caution Handle a damaged or leaking battery with extreme care. If you come in contact with the
electrolyte, wash the exposed area with soap and water. If the electrolyte has come in
contact with the eye, flush the eye with water for 15 minutes and seek medical attention.
Caution Do not charge the battery pack if the ambient temperature exceeds 104 degrees
Fahrenheit (40 degrees Celsius).
Caution Do not expose the battery pack to high storage temperatures (above 140 degrees
Fahrenheit, 60 degrees Celsius).

12 OL-9474-01
Caution When discarding a battery pack, contact your local waste disposal provider regarding
local restrictions on the disposal or recycling of batteries.
Caution To obtain a replacement battery, contact your local dealer. Use only the batteries that have
a Cisco part number.
Standard battery—CP-BATT-7920-STD
Extended use battery—CP-BATT-7920-EXT
Caution Use only the Cisco power supply that was provided with your phone. If you need to replace
your power supply, refer to the list of Cisco part numbers.
North America—CP-PWR-7920-NA
Central Europe—CP-PWR-7920-CE
United Kingdom—CP-PWR-7920-UK
China—CP-PWR-7920-CN
Japan—CP-PWR-7920-JP
To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance
and Safety Information for the Cisco Wireless IP Phone 7920 document that accompanied this
product.
Power Outage
Your accessibility to emergency service through the phone is dependent on the wireless access point
being powered. If there is an interruption in the power supply, Service and Emergency Calling Service
dialing will not function until power is restored. In the case of a power failure or disruption, you may
need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
•Move the external device away from the source of the RF or AF signals.
•Route the external device cables away from the source of the RF or AF signals.
•Use shielded cables for the external device, or use cables with a better shield and connector.
•Shorten the length of the external device cable.