Cisco SPA 303 Series Instruction Manual

Cisco Small Business
IP Phones Models SPA301, 303, 501G, 502G, 504G,
508G, 509G, 525G/525G2, and WIP310
ADMINISTRATION
GUIDE

© 2010 Cisco Systems, Inc. All rights reserved. OL-19749-05
Document revised December 2010
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found
at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply
a partnership relationship between Cisco and any other company. (1005R)

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 1
Contents
Chapter 1: Getting Started 12
Overview of the Phones 12
Cisco SPA500S Attendant Console 14
Network Configurations 14
Cisco SPA 9000 Voice System 15
Cisco Unified Communications 500 Series for Small Business 16
Other SIP IP PBX Call Control Systems 17
Prerequisites 17
Upgrading Firmware 18
Determining the Current Firmware Version 18
Determining Your IP Address 20
Downloading the Firmware 21
Installing the Firmware 21
Using the Web-Based Configuration Utility 22
Understanding Administrator and User Views 24
Accessing Administrative Options 25
Understanding Basic and Advanced Views 25
Using the Web Administration Tabs 25
Roadmap to Configuration Utility Features 25
Viewing Phone Information 29
Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone 29
Chapter 2: Configuring Lines and Extensions 33
Configuring Lines 33
Shared Line Appearances 33
Configuring a Line 34
Configuring Shared Line Appearance 35
Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to
Unused Lines on a Cisco SPA300 Series or Cisco SPA500 Series
IP Phone 36
Configuring Call Pickup and Busy Lamp Field 36
Configuring Speed Dial 38

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 2
Contents
Configuring Unused Line Keys for Call Park on the
Cisco SPA525G/525G2 (MetaSwitch) 39
Configuring Unused Line Keys to Access Services 40
Configuring Line Key LED Patterns on the Cisco SPA300 Series or
Cisco SPA500 Series IP Phone 41
Configuring Extensions 43
Chapter 3: Customizing Cisco SPA and Wireless IP Phones 45
Configuring Phone Information and Display Settings 46
Configuring the Phone Name 46
Configuring Voice Mail 46
Configuring Internal Voice Mail for Each Extension (When Using
Cisco SPA 400 for Voice Mail) 47
Customizing the Startup Screen 47
Changing the Display Background (Cisco SPA300 Series and
Cisco SPA500 Series) 49
Configuring the Screen Saver 51
Configuring the LCD Contrast 52
Configuring Back Light Settings (Cisco SPA525G/525G2) 53
Configuring Linksys Key System Parameters 54
Enabling Call Features 54
Enabling Anonymous Call and Caller ID Blocking Services 55
Enabling Automatic Call Distribution (ACD) Service 55
Enabling Call Back Service 56
Enabling Call Park and Call Pickup Services 56
Enabling Call Transfer and Call Forwarding Services 57
Enabling Conferencing 57
Enabling Do Not Disturb 58
Enabling the Missed Call Shortcut 58
Logging Missed Calls (Cisco SPA300 Series and Cisco SPA500 Series) 59

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 3
Contents
Enabling Paging (Intercom) 59
Single Page 59
Group Paging 59
Configuring a Phone to Automatically Accept Pages 60
Configuring Paging Groups 60
Enabling Secure Call 62
Enabling Service Announcements 62
Customizing Phone Softkeys 62
Programmable Softkeys 67
Configuration Example 68
Configuring the Message Waiting Indicator 69
Configuring Ring Tones 70
Configuring On-Demand Ring Tones (Cisco SPA525G/525G2) 71
User-Created MP3 Ring Tones (Cisco SPA525G/525G2) 72
Creating and Uploading Ring Tones Using the Ring Tone Utility
(Cisco SPA30X and Cisco SPA50XG only) 72
Assigning a Ring Tone to an Extension 73
Configuring RSS Newsfeeds on the Cisco SPA525G/525G2
IP Phone 74
Configuring Audio Settings 75
Configuring Audio Input Gain (Cisco SPA300 Series and
Cisco SPA500 Series) 76
Enabling Wireless (Cisco SPA525G/525G2 only) 77
Configuring Bluetooth (Cisco SPA525G/525G2 only) 77
Enabling Bluetooth (Cisco SPA525G/525G2) 77
Using a Bluetooth Headset (Cisco SPA525G/525G2) 78
Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone 80
Initiating Pairing from the Cisco SPA525G2 80
Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 81
Enabling SMS Messaging 82
Enabling the Web Server 84
Configuring Lightweight Directory Access Protocol (LDAP) for the
Cisco SPA300 Series and Cisco SPA500 Series IP Phones 85

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 4
Contents
Configuring BroadSoft Settings (Cisco SPA300 Series and
Cisco SPA500 Series) 89
Configuring BroadSoft Directory 89
Configuring Synchronization of Do Not Disturb and Call Forward 90
Configuring XML Services 91
Configuring Music On Hold 93
Configuring Extension Mobility 94
Configuring Video Surveillance on the Cisco SPA525G/525G2 95
Configuring the User Name and Account on the Camera 96
Entering Camera Information Into the Cisco SPA525G/525G2
Configuration Utility 96
Viewing the Video 97
Chapter 4: Configuring SIP, SPCP, and NAT 98
Session Initiation Protocol and Cisco IP Phones 98
SIP Over TCP 99
SIP Proxy Redundancy 100
Configuring Survivable Remote Site Telephony (SRST) Support 100
RFC3311 Support 101
Support for SIP NOTIFY XML-Service 101
Configuring SIP 101
Configuring SIP Parameters 101
Configuring SIP Timer Values 105
Configuring Response Status Code Handling 108
Configuring RTP Parameters 108
Configuring SDP Payload Types 110
Configuring SIP Settings for Extensions 113
Configuring a SIP Proxy Server 118
Configuring Subscriber Information Parameters 121
Configuring SPCP on the Cisco SPA525G/525G2 122
Configuring SPCP on the Cisco SPA300 Series and
Cisco SPA50XG 123
Network Address Translation (NAT) and Cisco IP Phones 123

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 5
Contents
NAT Mapping with Session Border Controller 124
NAT Mapping with SIP-ALG Router 124
Configuring NAT Mapping with a Static IP Address 124
Configuring NAT Mapping with STUN 125
Determining Whether the Router Uses Symmetric or Asymmetric NAT 126
Chapter 5: Configuring Security, Quality, and Network Features 128
Setting Security Features 128
SIP Initial INVITE and MWI Challenge 129
SIP Over TLS 129
SRTP and Securing Calls 130
Secure Call Indication Tone 131
Ensuring Voice Quality 132
Supported Codecs 132
Bandwidth Requirements 133
Factors Affecting Voice Quality 134
Configuring Voice Codecs 136
Configuring Domain and Internet Settings 140
Configuring Restricted Access Domains 140
Configuring DHCP, Static IP, and PPPoE Information 140
Setting a Static IP Address 141
Configuring PPPoE Settings (Cisco SPA525G/525G2 only) 142
Setting Optional Network Parameters 143
Configuring VLAN Settings for IP Phones 145
Configuring Cisco Discovery Protocol (CDP) 145
Configuring Link Layer Discovery Protocol for Media Endpoint
Devices (LLDP-MED) 146
TLV Information 147
Configuring the VLAN Settings 154
Configuring SSL VPN on the Cisco SPA525G/525G2 155
Configuring the VPN on the Security Appliance 156
Configuring the VPN on the Cisco SPA525G/525G2 157

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 6
Contents
Chapter 6: Provisioning Basics 160
Provisioning Capabilities 161
Provisioning Configuration from Phone Keypad 161
IP Phone Configuration Profiles 163
Obtaining the SPC Tool 164
General Purpose Parameters 165
Sample Configuration File 165
Upgrading, Resyncing, and Rebooting Phones 166
Firmware Upgrade Parameters 167
Resyncing a Phone 168
Rebooting a Phone 169
Redundant Provisioning Servers 169
Retail Provisioning 169
Automatic In-House Preprovisioning 170
Configuration Access Control 171
Restricting User Access to the Phone Interface Menus
(Cisco SPA300 and Cisco SPA500 Series) 171
Using HTTPS 172
Server Certificates 173
Client Certificates 173
Obtaining a Server Certificate 173
Chapter 7: Configuring Regional Parameters and Supplementary Services 175
Advanced Scripting for Cadences, Call Progress Tones, and
Ring Tones 176
Example 1: Normal Ring 176
Example 2: Distinctive Ring (short,short,short,long) 176
Example 1: Dial Tone 177
Example 3: SIT Tone 177
Example 1: SIT Tone 178
Call Progress Tones 179

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 7
Contents
Distinctive Ring Patterns 179
Control Timer Values (sec) 180
Configuring Supplementary Services (Star Codes) 181
Entering Star Code Values 181
Activating or Deactivating Supplementary Services 186
Vertical Service Announcement Codes (Cisco SPA300 and
Cisco SPA500 Series) 186
Bonus Services Announcement description 187
Outbound Call Codec Selection Codes 188
Miscellaneous Parameters 189
DTMF Parameters 189
Localizing Your IP Phone 190
Managing the Time and Date 191
Configuring Daylight Saving Time 192
Daylight Saving Time Examples 193
Selecting a Display Language 193
Creating a Dictionary Server Script 194
Chapter 8: Configuring Dial Plans 196
About Dial Plans 196
Digit Sequences 198
Digit Sequence Examples 200
Acceptance and Transmission of the Dialed Digits 202
Dial Plan Timer (Off-Hook Timer) 203
Syntax for the Dial Plan Timer 203
Interdigit Long Timer (Incomplete Entry Timer) 204
Syntax for the Interdigit Long Timer 204
Interdigit Short Timer (Complete Entry Timer) 205
Syntax for the Interdigit Short Timer 205
Editing Dial Plans on the IP Phone 206
Resetting the Control Timers 207

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 8
Contents
Chapter 9: Configuring the Cisco SPA500S Attendant Console 208
Cisco SPA500S Features 209
Setting Up the Cisco SPA500S Attendant Console 210
Configuring the Cisco SPA 9000 for the Cisco SPA500S 211
Configuring the BroadSoft Server for the Cisco SPA500S 211
Configuring the Asterisk Server for the Cisco SPA500S 212
Configuring the Cisco SPA500S 213
Unit/Key Configuration Scripts 214
Assigning Cisco SPA500S LEDs to Phone Extensions 215
Cisco SPA 9000 Syntax 216
BroadSoft syntax 216
Asterisk syntax 216
Configuring BroadSoft Busy Lamp Field Auto-Configuration 217
Attendant Console Parameters 217
Monitoring the Cisco SPA500S 219
Cisco SPA500S Unit Monitoring Notes 219
Chapter A: Creating an LED Script 220
LED Script Examples 221
LED Pattern 221
Appendix B: Cisco SPA IP Phone Field Reference 223
Info Tab 224
System Information 224
Network Configuration (SPCP) 226
VPN Status (SPA525G/525G2 Only) 227
Product Information 227
Phone Status 228
Ext Status 230
Line/Call Status 230
Downloaded Ring Tone 232
System Tab 233
System Configuration 233