Cisco SPA 303 Series Instruction Manual

Cisco Small Business
IP Phones Models SPA301, 303, 501G, 502G, 504G,
508G, 509G, 525G/525G2, and WIP310
ADMINISTRATION
GUIDE

© 2010 Cisco Systems, Inc. All rights reserved. OL-19749-05
Document revised December 2010
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found
at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply
a partnership relationship between Cisco and any other company. (1005R)

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 1
Contents
Chapter 1: Getting Started 12
Overview of the Phones 12
Cisco SPA500S Attendant Console 14
Network Configurations 14
Cisco SPA 9000 Voice System 15
Cisco Unified Communications 500 Series for Small Business 16
Other SIP IP PBX Call Control Systems 17
Prerequisites 17
Upgrading Firmware 18
Determining the Current Firmware Version 18
Determining Your IP Address 20
Downloading the Firmware 21
Installing the Firmware 21
Using the Web-Based Configuration Utility 22
Understanding Administrator and User Views 24
Accessing Administrative Options 25
Understanding Basic and Advanced Views 25
Using the Web Administration Tabs 25
Roadmap to Configuration Utility Features 25
Viewing Phone Information 29
Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone 29
Chapter 2: Configuring Lines and Extensions 33
Configuring Lines 33
Shared Line Appearances 33
Configuring a Line 34
Configuring Shared Line Appearance 35
Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to
Unused Lines on a Cisco SPA300 Series or Cisco SPA500 Series
IP Phone 36
Configuring Call Pickup and Busy Lamp Field 36
Configuring Speed Dial 38

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 2
Contents
Configuring Unused Line Keys for Call Park on the
Cisco SPA525G/525G2 (MetaSwitch) 39
Configuring Unused Line Keys to Access Services 40
Configuring Line Key LED Patterns on the Cisco SPA300 Series or
Cisco SPA500 Series IP Phone 41
Configuring Extensions 43
Chapter 3: Customizing Cisco SPA and Wireless IP Phones 45
Configuring Phone Information and Display Settings 46
Configuring the Phone Name 46
Configuring Voice Mail 46
Configuring Internal Voice Mail for Each Extension (When Using
Cisco SPA 400 for Voice Mail) 47
Customizing the Startup Screen 47
Changing the Display Background (Cisco SPA300 Series and
Cisco SPA500 Series) 49
Configuring the Screen Saver 51
Configuring the LCD Contrast 52
Configuring Back Light Settings (Cisco SPA525G/525G2) 53
Configuring Linksys Key System Parameters 54
Enabling Call Features 54
Enabling Anonymous Call and Caller ID Blocking Services 55
Enabling Automatic Call Distribution (ACD) Service 55
Enabling Call Back Service 56
Enabling Call Park and Call Pickup Services 56
Enabling Call Transfer and Call Forwarding Services 57
Enabling Conferencing 57
Enabling Do Not Disturb 58
Enabling the Missed Call Shortcut 58
Logging Missed Calls (Cisco SPA300 Series and Cisco SPA500 Series) 59

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 3
Contents
Enabling Paging (Intercom) 59
Single Page 59
Group Paging 59
Configuring a Phone to Automatically Accept Pages 60
Configuring Paging Groups 60
Enabling Secure Call 62
Enabling Service Announcements 62
Customizing Phone Softkeys 62
Programmable Softkeys 67
Configuration Example 68
Configuring the Message Waiting Indicator 69
Configuring Ring Tones 70
Configuring On-Demand Ring Tones (Cisco SPA525G/525G2) 71
User-Created MP3 Ring Tones (Cisco SPA525G/525G2) 72
Creating and Uploading Ring Tones Using the Ring Tone Utility
(Cisco SPA30X and Cisco SPA50XG only) 72
Assigning a Ring Tone to an Extension 73
Configuring RSS Newsfeeds on the Cisco SPA525G/525G2
IP Phone 74
Configuring Audio Settings 75
Configuring Audio Input Gain (Cisco SPA300 Series and
Cisco SPA500 Series) 76
Enabling Wireless (Cisco SPA525G/525G2 only) 77
Configuring Bluetooth (Cisco SPA525G/525G2 only) 77
Enabling Bluetooth (Cisco SPA525G/525G2) 77
Using a Bluetooth Headset (Cisco SPA525G/525G2) 78
Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone 80
Initiating Pairing from the Cisco SPA525G2 80
Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 81
Enabling SMS Messaging 82
Enabling the Web Server 84
Configuring Lightweight Directory Access Protocol (LDAP) for the
Cisco SPA300 Series and Cisco SPA500 Series IP Phones 85

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 4
Contents
Configuring BroadSoft Settings (Cisco SPA300 Series and
Cisco SPA500 Series) 89
Configuring BroadSoft Directory 89
Configuring Synchronization of Do Not Disturb and Call Forward 90
Configuring XML Services 91
Configuring Music On Hold 93
Configuring Extension Mobility 94
Configuring Video Surveillance on the Cisco SPA525G/525G2 95
Configuring the User Name and Account on the Camera 96
Entering Camera Information Into the Cisco SPA525G/525G2
Configuration Utility 96
Viewing the Video 97
Chapter 4: Configuring SIP, SPCP, and NAT 98
Session Initiation Protocol and Cisco IP Phones 98
SIP Over TCP 99
SIP Proxy Redundancy 100
Configuring Survivable Remote Site Telephony (SRST) Support 100
RFC3311 Support 101
Support for SIP NOTIFY XML-Service 101
Configuring SIP 101
Configuring SIP Parameters 101
Configuring SIP Timer Values 105
Configuring Response Status Code Handling 108
Configuring RTP Parameters 108
Configuring SDP Payload Types 110
Configuring SIP Settings for Extensions 113
Configuring a SIP Proxy Server 118
Configuring Subscriber Information Parameters 121
Configuring SPCP on the Cisco SPA525G/525G2 122
Configuring SPCP on the Cisco SPA300 Series and
Cisco SPA50XG 123
Network Address Translation (NAT) and Cisco IP Phones 123

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 5
Contents
NAT Mapping with Session Border Controller 124
NAT Mapping with SIP-ALG Router 124
Configuring NAT Mapping with a Static IP Address 124
Configuring NAT Mapping with STUN 125
Determining Whether the Router Uses Symmetric or Asymmetric NAT 126
Chapter 5: Configuring Security, Quality, and Network Features 128
Setting Security Features 128
SIP Initial INVITE and MWI Challenge 129
SIP Over TLS 129
SRTP and Securing Calls 130
Secure Call Indication Tone 131
Ensuring Voice Quality 132
Supported Codecs 132
Bandwidth Requirements 133
Factors Affecting Voice Quality 134
Configuring Voice Codecs 136
Configuring Domain and Internet Settings 140
Configuring Restricted Access Domains 140
Configuring DHCP, Static IP, and PPPoE Information 140
Setting a Static IP Address 141
Configuring PPPoE Settings (Cisco SPA525G/525G2 only) 142
Setting Optional Network Parameters 143
Configuring VLAN Settings for IP Phones 145
Configuring Cisco Discovery Protocol (CDP) 145
Configuring Link Layer Discovery Protocol for Media Endpoint
Devices (LLDP-MED) 146
TLV Information 147
Configuring the VLAN Settings 154
Configuring SSL VPN on the Cisco SPA525G/525G2 155
Configuring the VPN on the Security Appliance 156
Configuring the VPN on the Cisco SPA525G/525G2 157

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 6
Contents
Chapter 6: Provisioning Basics 160
Provisioning Capabilities 161
Provisioning Configuration from Phone Keypad 161
IP Phone Configuration Profiles 163
Obtaining the SPC Tool 164
General Purpose Parameters 165
Sample Configuration File 165
Upgrading, Resyncing, and Rebooting Phones 166
Firmware Upgrade Parameters 167
Resyncing a Phone 168
Rebooting a Phone 169
Redundant Provisioning Servers 169
Retail Provisioning 169
Automatic In-House Preprovisioning 170
Configuration Access Control 171
Restricting User Access to the Phone Interface Menus
(Cisco SPA300 and Cisco SPA500 Series) 171
Using HTTPS 172
Server Certificates 173
Client Certificates 173
Obtaining a Server Certificate 173
Chapter 7: Configuring Regional Parameters and Supplementary Services 175
Advanced Scripting for Cadences, Call Progress Tones, and
Ring Tones 176
Example 1: Normal Ring 176
Example 2: Distinctive Ring (short,short,short,long) 176
Example 1: Dial Tone 177
Example 3: SIT Tone 177
Example 1: SIT Tone 178
Call Progress Tones 179

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 7
Contents
Distinctive Ring Patterns 179
Control Timer Values (sec) 180
Configuring Supplementary Services (Star Codes) 181
Entering Star Code Values 181
Activating or Deactivating Supplementary Services 186
Vertical Service Announcement Codes (Cisco SPA300 and
Cisco SPA500 Series) 186
Bonus Services Announcement description 187
Outbound Call Codec Selection Codes 188
Miscellaneous Parameters 189
DTMF Parameters 189
Localizing Your IP Phone 190
Managing the Time and Date 191
Configuring Daylight Saving Time 192
Daylight Saving Time Examples 193
Selecting a Display Language 193
Creating a Dictionary Server Script 194
Chapter 8: Configuring Dial Plans 196
About Dial Plans 196
Digit Sequences 198
Digit Sequence Examples 200
Acceptance and Transmission of the Dialed Digits 202
Dial Plan Timer (Off-Hook Timer) 203
Syntax for the Dial Plan Timer 203
Interdigit Long Timer (Incomplete Entry Timer) 204
Syntax for the Interdigit Long Timer 204
Interdigit Short Timer (Complete Entry Timer) 205
Syntax for the Interdigit Short Timer 205
Editing Dial Plans on the IP Phone 206
Resetting the Control Timers 207

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 8
Contents
Chapter 9: Configuring the Cisco SPA500S Attendant Console 208
Cisco SPA500S Features 209
Setting Up the Cisco SPA500S Attendant Console 210
Configuring the Cisco SPA 9000 for the Cisco SPA500S 211
Configuring the BroadSoft Server for the Cisco SPA500S 211
Configuring the Asterisk Server for the Cisco SPA500S 212
Configuring the Cisco SPA500S 213
Unit/Key Configuration Scripts 214
Assigning Cisco SPA500S LEDs to Phone Extensions 215
Cisco SPA 9000 Syntax 216
BroadSoft syntax 216
Asterisk syntax 216
Configuring BroadSoft Busy Lamp Field Auto-Configuration 217
Attendant Console Parameters 217
Monitoring the Cisco SPA500S 219
Cisco SPA500S Unit Monitoring Notes 219
Chapter A: Creating an LED Script 220
LED Script Examples 221
LED Pattern 221
Appendix B: Cisco SPA IP Phone Field Reference 223
Info Tab 224
System Information 224
Network Configuration (SPCP) 226
VPN Status (SPA525G/525G2 Only) 227
Product Information 227
Phone Status 228
Ext Status 230
Line/Call Status 230
Downloaded Ring Tone 232
System Tab 233
System Configuration 233

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 9
Contents
Internet Connection Type and Static IP Settings 235
PPPoE Settings (Cisco SPA525G/525G2 Only) 236
Optional Network Configuration 236
VLAN Settings 237
Wi-Fi Settings (Cisco SPA525G/525G2 Only) 239
Bluetooth Settings (Cisco SPA525G/525G2 Only) 239
VPN Settings (Cisco SPA525G/525G2 Only) 239
SIP Tab 240
SIP Parameters 240
SIP Timer Values (sec) 244
Response Status Code Handling 246
RTP Parameters 247
SDP Payload Types 249
NAT Support Parameters 252
Linksys Key System Parameters 254
Provisioning Tab 254
Regional Tab 255
Call Progress Tones 255
Distinctive Ring Patterns 258
Control Timer Values (sec) 259
Vertical Service Activation Codes 260
Vertical Service Announcement Codes 265
Outbound Call Codec Selection Codes 265
Time (Cisco SPA525G/525G2 Only) 268
Language (Cisco SPA525G/525G2 Only) 268
Miscellaneous 268
Phone Tab 274
General 274
Line Key 277
Miscellaneous Line Key Settings 279
Line Key LED Pattern 279
Supplementary Services 281

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 10
Contents
Ring Tone (Cisco SPA300 Series and Cisco SPA500 Series) 283
Ring Tone (WIP310) 284
Auto Input Gain (dB) 285
Multiple Paging Group Parameters 286
BroadSoft Settings 286
Lightweight Directory Access Protocol (LDAP) Corporate
Directory Search 288
XML Service 291
Extension Mobility 291
Programmable Softkeys 292
Ext Tab 294
General 295
Share Line Appearance 295
NAT Settings 296
Network Settings 296
SIP Settings 297
Call Feature Settings 301
Proxy and Registration 304
Subscriber Information 306
Audio Configuration 307
Dial Plan 310
User Tab 311
Call Forward 312
Speed Dial 312
Supplementary Services 313
Camera Settings (Cisco SPA525G/525G2) 313
Web Information Service Settings (Cisco SPA525G/525G2) 313
Audio Volume 313
Screen (Cisco SPA525G/525G2) 314
Attendant Console Tab (Cisco SPA500 Series) 316
General 316
Unit 2 317

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 11
Contents
Attendant Console Status 317
Cisco SPA525G/525G2-Specific Tabs 318
Wi-Fi 318
Bluetooth 319
Personal Address Book 320
Call History 321
Speed Dials 321
Firmware Upgrade 321
Appendix C: Where to Go From Here 322

1
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 12
Getting Started
This chapter contains basic information on Cisco SPA300 Series, Cisco SPA500
Series and Cisco Wireless-G IP Phones. It includes the following sections:
•Overview of the Phones, page 12
•Network Configurations, page 14
•Prerequisites, page 17
•Upgrading Firmware, page 18
•Using the Web-Based Configuration Utility, page 22
•Viewing Phone Information, page 29
•Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone, page 29
Overview of the Phones
The Cisco SPA IP Phone family is a line of full-featured VoIP (Voice over Internet
Protocol) phones that provide voice communication over an IP network. They
provide all the features of traditional business phones, such as call forwarding,
redialing, speed dialing, transferring calls, conference calling and accessing voice
mail. Calls can be made or received with a handset, a headset, or a speaker.

Getting Started
Overview of the Phones
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 13
1
The Cisco SPA IP Phone family includes the models shown in the following table:
For more information on phone features, see the data sheets for each product.
Model Screen Lines Softkeys Navigation
Button
SPA301 No 1 None No
SPA303 128 X 64
monochrome
LCD
34dynamicFour-way
navigation key
SPA501G Paper labels 8 4 fixed (forward,
cancel,
conference, and
transfer)
No
SPA502G 128 X 64
monochrome
LCD with
backlight
14dynamicFour-way
navigation key
SPA504G 4
SPA508G 8
SPA509G 12
SPA525G/
SPA525G2
320 X 240
color high-
resolution
LCD with
backlight
5Four-way
navigation key
with center-
select button
WIP310 128 X 160
color with
backlight
1None

Getting Started
Cisco SPA500S Attendant Console
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 14
1
Cisco SPA500S Attendant Console
The Cisco SPA500S Attendant Console is used with the Cisco SPA300 Series and
Cisco SPA500 Series IP Phone models to provide additional lines. The Cisco
SPA500S has 32 LEDs/buttons for dialing, call transfer, call pick up and call
monitoring. Multi-colored LEDs monitor the status of each configured voice line via
busy lamp field (BLF). You can attach two attendant consoles to an IP phone, for 64
LEDs/buttons. For more information, see Chapter 9, “Configuring the Cisco
SPA500S Attendant Console.”
Network Configurations
The Cisco SPA IP Phones support Session Initiation Protocol (SIP) or Smart Phone
Control Protocol (SPCP). SPCP is supported only on the Cisco SPA300 Series or
Cisco SPA500 Series IP Phones.) You can use the Cisco SPA IP Phones as part of a
Cisco SPA 9000 Voice System phone network, or with any vendor’s IP PBX system
that supports SIP. The Cisco SPA IP phones can be used as part of a Cisco SPA
9000 Voice System phone network, a SIP network, or as part of the Cisco Unified
Communications 500 Series for Small Business.

Getting Started
Network Configurations
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 15
1
Figure 1 Network Configuration Example
NOTE Using the Cisco SPA IP Phones as part of a Cisco SPA 9000 Voice System Network
provides seamless integration of advanced features, such as paging, call pickup,
and shared line appearances.
This document describes some common network configurations; however, your
configuration may vary depending on the type of equipment used by your service
provider.
Cisco SPA 9000 Voice System
The Cisco SPA 9000 Voice System is an affordable and feature-rich voice over IP
(VoIP) telephone system that is designed especially for small businesses. The
Cisco SPA 9000 Voice System uses standard TCP/IP protocols and can provide
global connectivity through any Internet Telephony Service Provider (ITSP) that
supports SIP.
Smart
Switch IP PBX
Wireless
Router
Integrated
Access Device
Analog
Phone Lines
Analog Phones
or Fax Machines
WIP310
SPA
IP Phones
276459
IAD
PSTN
Gateway
Internet
IP

Getting Started
Network Configurations
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 16
1
At minimum, the Cisco SPA 9000 Voice System includes a Cisco SPA 9000 IP PBX
and one or more Cisco SPA IP Phones. These devices are connected through a
switch to a local area network. With an Internet connection, the Cisco SPA 9000
Voice System can subscribe to ITSP services to take advantage of low calling
rates. With the optional Cisco SPA 400, the Cisco SPA 9000 Voice System can
connect to the Public Switched Telephone Network (PSTN) to support legacy
phone lines. The Cisco SPA 400 also provides local voice mail service.
When you use Cisco SPA IP Phones with the Cisco SPA 9000 Voice System, the
following additional phone features are available:
•Auto attendant for multiple extensions
•Music on hold
•Configurable call routing
•Multiple DID numbers per VoIP line
•Call hunting (sequential, round robin, random)
•Group paging
•Call parking
•Call pick up
•Group call pick up
You can configure and manage the Cisco SPA 9000 Voice System using an
Interactive Voice Response (IVR) system, the Cisco SPA 9000 Voice System Setup
Wizard, or a built-in web server. For more information, see the
Cisco SPA 9000
Voice System Administration Guide.
Cisco Unified Communications 500 Series for Small Business
The Cisco Unified Communications 500 Series for Small Business is an affordable
appliance that provides voice, data, voice mail, Automated Attendant, video,
security, and wireless capabilities while integrating with existing desktop
applications such as calendar, e-mail, and customer relationship management
(CRM) programs. The Cisco SPA300 Series and Cisco SPA500 Series IP Phones
can be configured to work with this system. This system uses Smart Phone
Control Protocol (SPCP).

Getting Started
Prerequisites
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 17
1
Other SIP IP PBX Call Control Systems
The Cisco SPA IP Phones are compatible with other IP PBX call control systems,
such as BroadSoft and Asterisk, that use SIP for call processing. Configuration of
those systems is not covered in this document. Additional resources for
configuring the Cisco SPA IP Phones to work with these systems are available in
Appendix C, “Where to Go From Here.”
Prerequisites
This document assumes that you have performed the following prerequisites
before administering your Cisco SPA IP Phones. If you have not completed these
prerequisites, see the documentation in Appendix C, “Where to Go From Here,”
for more information.
1. Set up your IP network.
2. Configure the wireless network (required for Cisco SPA525G/525G2 and
WIP310).
3. Install and configure the call control system, such as such as a Cisco SPA Cisco
SPA 9000, Cisco Unified Communications 500 Series for Small Business, or an
Internet-based IP PBX.
4. Update firmware. See Upgrading Firmware, page 18.

Getting Started
Upgrading Firmware
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 18
1
Upgrading Firmware
Phones should be upgraded to the latest firmware before using any administration
features. There are various ways to upgrade your firmware:
All Phones
•Cisco SPA 9000 Voice System Setup Wizard—If you are using the Cisco
SPA IP Phones with a Cisco SPA 9000, you can use the Cisco SPA 9000
Voice System Setup Wizard to upgrade your phones. See the
Cisco SPA
9000 Voice System Setup Wizard User Guide
. (Note: The Setup Wizard
does not support the Cisco SPA300 Series IP Phones.)
•Autoprovisioning—A configuration file that includes upgrade information is
downloaded by a user’s phone when it is powered on. See the “Upgrading,
Resyncing, and Rebooting Phones” section on page 166.
Cisco SPA30X, Cisco SPA50XG, and WIP310
•Firmware Upgrade Executable File (Cisco SPA30X, Cisco SPA50X or
WIP310)—Download the firmware upgrade utility from the product page on
Cisco.com to your PC desktop and run the upgrade from your PC by
double-clicking the executable file. Your computer must be on the same
network as the Cisco SPA IP Phone.
Cisco SPA525G/525G2
•Configuration Utility (Cisco SPA525G/525G2)—You can download the
latest firmware onto your PC desktop and use the configuration utility to
upgrade your firmware.
WIP310
•TFTP/HTTP server—The latest firmware image file is loaded onto an HTTP/
TFTP server and is accessed by a web browser. See the
Cisco WIP310
User Guide
for more information.
Determining the Current Firmware Version
Before upgrading, determine the current firmware version: