Cisco WIP320 User manual

Cisco Small Business
Cisco SPA300 Series and SPA500 Series IP Phones
with Cisco Unified Communications UC320W
Phone Models: SPA301, SPA303, SPA501G, SPA502G,
SPA504G, SPA508G, SPA509G, SPA525G, SPA525G2
USER GUIDE

© 2011-2012 Cisco Systems, Inc. All rights reserv 78-19372-01C0
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Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 3
Contents
Chapter 1: Getting Started 6
Overview of the Cisco Small Business IP Phones 7
Phone Features 8
Model Comparison 8
Phone Components of Cisco SPA301 9
Phone Components of Cisco SPA303 and Cisco SPA500 Series Models 11
Cisco SPA500S Attendant Console 14
Connecting Wired and Wireless Headsets (Optional) 15
Using Softkeys to Handle Calls 17
Using Your Line Buttons 20
Extensions 20
Shared Lines 20
Status Indicators 21
Using the Feature Buttons 21
Entering and Editing Characters 23
Chapter 2: Using Basic Phone Functions 26
Choosing an Audio Device 27
Adjusting Volume and Muting 29
Placing, Answering, and Managing Calls 30
Placing a Call 31
Answering, Diverting, and Ending Calls 33
Managing Multiple Calls 34
Using a Hot Phone 35
Using a Paired Phone 36
Using the Intercom and Paging Features 37
Transferring Calls 39
Viewing and Returning Missed Calls 41
Forwarding All Calls 43
Setting Do Not Disturb 44

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 4
Contents
Enabling or Disabling Call Waiting 45
Picking Up a Call for Another Extension 46
Parking a Call 47
Creating a Three-Way Conference Call 49
Using the Phone Directories 50
Using Your Contact List (Personal Address Book) 51
Using the Corporate Directories 54
Using the Call History Lists 54
Setting or Changing a Phone Password 56
Using the Voicemail System 58
Setting Up Your Voicemail Box 58
Accessing Voicemail 59
Voicemail Options 60
Chapter 3: Using Advanced Phone Features 63
Configuring Privacy Features 64
Enabling and Using Dial Assistance 66
Creating and Using Personal Speed Dials 67
Adjusting Your Display Screen 69
Configuring the Phone Screen Saver 71
Customizing the Ring Tones for Your Extensions 75
Using Star Codes on Cisco IP Phones 76
Using the Interactive Voice Response Menu on Cisco SPA301 and Cisco
SPA501G 79
Connecting a Cisco SPA525 Model Phone to the Wireless Voice Network
80
Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 81
Enabling Bluetooth 82
Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled Mobile Phone 82
Initiating Pairing from the Cisco SPA 525G2 83
Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 84
Importing Your Mobile Phone Address Book into the Cisco SPA 525G2 85

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 5
Contents
Making a Mobile Phone Call Using Your Cisco SPA 525G2 86
Receiving Mobile Phone Calls Using the Cisco SPA 525G2 87
Switching Audio from Your Cisco SPA 525G2 to Your Mobile Phone 87
Viewing Mobile Phone Battery and Signal Information on Your Cisco SPA
525G2 87
Charging Your Mobile Phone Using Your Cisco SPA 525G2 88
Changing the System Time Settings 89
Appendix A: Using an Analog Phone with the Cisco UC320W 91
Basic Calling Functions on Analog Phones 91
Using Star Codes for Special Features on Analog Phones 92
Appendix B: Where to Go From Here 95

1
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 6
Getting Started
This guide provides information to help you use your Cisco Small Business
IP Phone with the Cisco Unified Communications UC320W. Before using your
phone, read this chapter to become familiar with the phone features. Refer to
these topics:
•Overview of the Cisco Small Business IP Phones, page 7
•Phone Features, page 8
•Cisco SPA500S Attendant Console, page 14
•Connecting Wired and Wireless Headsets (Optional), page 15
•Using Softkeys to Handle Calls, page 17
•Using Your Line Buttons, page 20
•Using the Feature Buttons, page 21
•Entering and Editing Characters, page 23
Notes:
•This guide is intended for phone users with a Cisco UC320W phone
system. Some features vary in other call control environments. For other
phone documentation, see Appendix B, “Where to Go From Here.”
•For information about using an FXS phone with the Cisco UC320W, see
Appendix A, “Using an Analog Phone with the Cisco UC320W.”

Getting Started
Overview of the Cisco Small Business IP Phones
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 7
1
Overview of the Cisco Small Business IP Phones
The Cisco Small Business IP Phones are full-featured phones that support
communications within your office and with the outside world, whether through
local telephone lines or Voice over IP (VoIP) networks.
•Calling Features: Features include call forwarding, redialing, speed dialing,
call transfers, conference calls, intercom calls, and voicemail access.
Depending on the phone model, you can make and receive calls with the
handset, the built-in speaker, or a compatible third-party headset that you
install separately.
•Networking Features: The Cisco Small Business IP phones connect to the
computer network through Ethernet ports. The Cisco SPA525G/G2 can
connect to a wireless voice network, if available. Most models also have an
additional Ethernet port that you can use to connect a computer to the
network. (Not applicable to the Cisco SPA525G/G2 when used wirelessly.)
•Power: Unlike traditional phones, Cisco Small Business IP phones require a
separate power source. Depending on the phone model, the phone may
receive power from an Ethernet switch on your network or from a power
adapter.
•Care: The Cisco Small Business IP phones are electronic devices that
should not be exposed to excessive heat, sun, cold, or water. To clean the
equipment, use a slightly moistened paper or cloth towel. Do not spray or
pour cleaning solution directly onto the hardware unit.

Getting Started
Phone Features
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 8
1
Phone Features
Use the information in these sections to learn more about your phone.
•Model Comparison, page 8
•Phone Components of Cisco SPA301, page 9
•Phone Components of Cisco SPA303 and Cisco SPA500 Series Models,
page 11
Model Comparison
SPA301
SPA501G
SPA502G
SPA303
SPA504G SPA508G
SPA509G
SPA525G
SPA525G2
Screen None. Use paper
labels
128 X 64 monochrome 320 x 240
color
Line/
Feature
Buttons
1 8 1 3 4 8 12
a
a. Cisco SPA509G has eight buttons around the screen and four buttons with paper labels.
5
Softkeys 4 fixed 4 fixed 4 dynamic
Navigation
Button
None Four-way navigation Four-way
navigation
with center
Select button
PoE
Capable
No Ye s Yes No Yes Ye s Yes Yes

Getting Started
Phone Features
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 9
1
Phone Components of Cisco SPA301
#PhoneFeature Description
1. Handset Audio device that can be used to place and answer
calls. Note: This model does not have a speaker or a
headset port.
2. Message
Waiting/Status
Indicator
The light indicates the phone or message status:
•Unlit: The phone is available to place or receive
calls, and there are no new voicemail messages.
•Red (solid): You have a new voicemail message.
Note that a message is considered new until it is
saved or deleted.
•Red (fast flashing): You have an incoming call.
•Red (slow flashing): You have a call on hold.
•Red (series of two fast flashes): Your phone has
temporarily lost its Ethernet connection.
(continues on the following page)

Getting Started
Phone Features
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 10
1
Message
Waiting/Status
Indicator
(continued)
•Orange (solid): Your phone is not registered to the
call control system. This occurs when the phone is
rebooting and has not yet registered.
•Orange (fast flashing): Your phone’s firmware is
upgrading.
•Orange (slow flashing): Your phone is downloading
firmware.
•Orange (series of two fast flashes): Your phone has
permanently lost its Ethernet connection. When the
phone is reconnected, it will reboot.
•Green (slow flashing): Call forwarding or Do Not
Disturb is turned on. (When you lift the handset, you
will also hear an interrupted dial tone.)
3. Ringer switch Push to the On position to turn the ringer on. Push to
the Off position to turn the ringer off.
4. Voicemail button Press to access voicemail (if set up by your phone
administrator).
5. FLASH button Holds a call or transfers a call.
•If you are on a call and receive a new call, press
to place the first call on hold and answer
the new call. To toggle between the two calls,
press twice.
•To place a call on hold, press . To resume
the call, lift the handset and press twice.
•To transfer a call, press . Then enter the
extension number or phone number. After the
other phone starts ringing, wait for an answer or
immediately press to complete the
transfer.
6. Redial button Press to redial the last number called.
#PhoneFeature Description
FLASH
FLASH
FLASH
FLASH
FLASH
FLASH

Getting Started
Phone Features
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 11
1
Phone Components of Cisco SPA303 and Cisco SPA500
Series Models
7. Volume button Press repeatedly to increase the volume of the
handset (when the handset is off the phone) or ringer
volume (when the handset is on the phone).
8. Keypad May be used to enter numbers.
#PhoneFeature Description

Getting Started
Phone Features
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 12
1
#PhoneFeature Description
1. Handset and
Speaker
Audio devices used to place and answer calls.
2. Message Waiting
Indicator
Indicates the status of your voicemail box.
•Unlit: You have no new messages, or your
voicemail box is not configured.
•Red: You have a new voicemail message. Note
that a message is considered new until it is
saved or deleted.
•Flashing Red: You have an incoming call.
3. Screen Not available on Cisco SPA501G
Displays information, softkeys, menus, or settings,
depending on the phone state and user inputs.
4. Line and Feature
Buttons
Not available on Cisco SPA502G
May be used for extensions, shared phone lines, or
programmable features, as configured by your
phone administrator. For more information, see
Using Your Line Buttons, page 20.
Unused buttons can be configured as personal
speed dials. For more information, see Creating
and Using Personal Speed Dials, page 67.
5. Softkey buttons Perform specified actions or open menus. For
more information, see Using Softkeys to Handle
Calls, page 17.
6. Additional Line/
Feature Buttons for
Cisco SPA509G
Perform specified tasks, as configured by your
phone administrator. The color indicates the status.
Paper labels are provided. For more information,
see Using Your Line Buttons, page 20.

Getting Started
Phone Features
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 13
1
7. Navigation Button Not available on Cisco SPA501G
Moves the cursor left, right, up, or down through
the items on the screen. Note: Cisco SPA525G/G2
includes a Center Select button that selects an
highlighted option on the screen.
8. Voicemail button Connects to your voicemail box, if configured by
your phone administrator.
9. Hold button Places a call on hold.
10. Setup button Opens a menu to configure features and
preferences (such as your directory and speed
dials), to access your call history, and to set up
functions (such as call forwarding).
Note: For the Cisco SPA501G, this button
accesses the Interactive Voice Response menu.
For more information, see Using the Interactive
Voice Response Menu on Cisco SPA301 and
Cisco SPA501G, page 79.
11. Mute button When selected (steady red), prevents audio
transmission to the connected caller. Note: A
flashing Mute button indicates that the network
connection cannot be found.
12. Volume button Adjusts the volume of the active audio device
(handset, headset, or speaker) or ringer volume
(when the phone is ringing or the phone is idle).
Press +to increase the volume, or press -to
decrease the volume.
13. Headset button When selected (steady green), uses the headset
as the audio device for a call.
#PhoneFeature Description

Getting Started
Cisco SPA500S Attendant Console
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 14
1
Cisco SPA500S Attendant Console
The Cisco SPA500S attendant console attaches to a Cisco SPA500 Series IP
phone to provide additional feature buttons. Up to two 32-button units can be
attached to a phone to provide a total of 64 feature buttons.
Your phone administrator can configure these buttons for a variety of purposes,
such as speed dial, call park, call pickup, intercom, and caller ID blocking. Paper
labels indicate the function of each button.
14. Speaker button When selected (steady green), uses the speaker
as the audio device for a call.
15. Keypad May be used to enter numbers and letters, and to
select menu options.
#PhoneFeature Description

Getting Started
Connecting Wired and Wireless Headsets (Optional)
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 15
1
Connecting Wired and Wireless Headsets (Optional)
The IP phones support wired and wireless headsets from different manufacturers.
Cisco SPA525G/G2 also support Bluetooth headsets. For the latest supported
models, contact your reseller.
Each brand and type of headset may require different steps for connection.
Consult the documentation for your particular headset for more information.
Additional information can be found at the manufacturer’s websites.
Task Instructions
Connecting a wired
headset
Connect the 2.5mm connector from the headset
into the headset port on the right side of the IP
phone.
Connecting a Wireless
(non-BlueTooth) headset
Connect the headset’s phone cord into the phone
port on the back of the IP Phone.
Connecting and enabling
a Bluetooth headset
Cisco SPA525G/G2
Available on Cisco SPA525G/G2 only
To enable Bluetooth:
1. Press .
2. Select User Preferences.
3. Select Bluetooth Configuration.
4. Press the right-arrow navigation button to turn
Bluetooth On.
5. Press .
Save

Getting Started
Connecting Wired and Wireless Headsets (Optional)
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 16
1
Creating a profile for
your Bluetooth headset
Cisco SPA525G/G2
Available on Cisco SPA525G/G2 only
1. After enabling Bluetooth, press .
2. Select User Preferences.
3. Select Bluetooth Configuration.
4. Scroll to Bluetooth Mode and press the right-
arrow navigation button to select one of the
following options:
•Phone: Your Cisco SPA 525G2 will pair with
a Bluetooth headset only. Select this option if
you will not use the Cisco SPA 525G2 with a
Bluetooth-enabled mobile phone.
•Both: Your Cisco SPA 525G2 can use a
Bluetooth headset, or operate with your
Bluetooth-enabled mobile phone. At any
time, a connection can be made to either the
Bluetooth headset or the Bluetooth-enabled
mobile phone. If multiple Bluetooth devices
are in range, the device with a higher priority
is enabled first, based on the order of
devices in the Bluetooth Configuration >
Bluetooth Profiles list.
5. Scroll to Bluetooth Profiles and press the right-
arrow navigation button to open the profile
screen.
6. Press to scan for your headset. If the
device is not detected, ensure the headset is
powered on and has Bluetooth enabled, and
retry the scan.
7. In the list of found devices, select your headset
and press to edit the profile.
8. Scroll to PIN and enter the PIN for your Bluetooth
headset.
9. Scroll to Connect Automatically and press the
right-arrow navigation button to select On.
10. Press .
Task Instructions
Scan
Select
Connect

Getting Started
Using Softkeys to Handle Calls
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 17
1
Using Softkeys to Handle Calls
Softkeys are dynamic buttons that appear on the phone screen to provide access
to special functions for the current task or the selected menu.
Four softkeys can be displayed at one time. When additional options are available,
a right-arrow icon (>) or left-arrow icon (<) appears at the right or left end of the
softkey area. Press the left-arrow or right-arrow navigation button to view more
softkeys.
Refer to the following table for information about common softkeys for handling
calls.
NOTE Softkey labels vary on different models. Availability of a particular softkey depends
on the phone state, the configuration, and the phone model. Not available on the
Cisco SPA301 or the Cisco SPA501G.
Softkey Function
> or < Indicates that more softkeys are available by pressing
the left-arrow or right-arrow navigation button.
Answer Answers a ringing call.
Bxfer, BlindXfer To transfer a call to another user without announcing the
call, press this softkey, enter the extension or phone
number, and then press the softkey again. Also see
Transfer or Xfer.
Call Rtn Returns the last call that was received on this phone.
Cfwd, -Cfwd Press to forward all incoming calls. Then enter
an extension or phone number. Press to receive
calls normally.
Dnd, -Dnd, Clr Dnd Press to prevent calls from ringing your phone;
calls are forwarded to your Call Forward All number.
Press or to receive calls normally. Also
see Ignore.
Conf During an active call, press this softkey to initiate a
conference call. Enter a number, wait for an answer, and
then press again. Also see Conflx or Conf Line.
To end the conference for everyone, press or
hang up. To exit the conference and allow the other
callers to continue the call, press .
Cfwd
-Cfwd
Dnd
-Dnd
Clr Dnd
Conf
End Call
Join

Getting Started
Using Softkeys to Handle Calls
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 18
1
Conflx
or Conf Line
When you have an active call and a held call on your
phone, press this softkey to create a conference for
these calls. If you have multiple calls on hold, you will be
prompted to choose a held call by pressing the line
button. Also see Conf.
To end the conference for everyone, press or
hang up. To exit the conference and allow the other
callers to continue the call, press .
Dir or Directory To place a call from your local directory, press this
softkey. Use the navigation button to open a directory
and select a number. To dial a selected number, press
. To exit without dialing, press twice.
EditDial When using a Redial list or Call History List, press this
softkey to edit the selected number before placing a call.
For example, you may need to edit a misdialed number
or change the dialing prefix. Then press to place
the call.
Forward, Clr Fwd Press to forward all incoming calls. Then enter
an extension or phone number. Press to receive
calls normally.
End Call Press to end the active call.
Exit When viewing a menu on the screen, press this softkey
to return to the home screen.
Grpick
or Grpickup
Press to display a list of ringing calls. Use the navigation
button to select a call, and then press to answer
it. Also see Pickup.
Hold During a call, press this softkey to place the call on hold.
Ignore When the phone is ringing, press this softkey to divert
the call to the configured Call Forward No Answer
Number. Also see Dnd, -Dnd, Clr Dnd.
Lcr Returns the last called that was received on this phone.
Miss Displays the Missed Calls list. Use the navigation button
to select a call, and then press .
New Call After placing a call on hold, press this softkey to place a
new call.
Softkey Function
End Call
Join
Dial
Dial
Forward
Clr Fwd
Dial
Dial

Getting Started
Using Softkeys to Handle Calls
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 19
1
Park, Unpark During a call, press to place the call on hold in a
park slot. Enter one or more digits to identify your park
slot, and then press . To unpark the call, press
, enter the park slot number, and then press
.
Pickup To answer a call ringing on another extension, press this
softkey, enter the extension number, and then press
. Also see Grpick or Grpickup.
Redial Displays a list of recently dialed numbers. Use the
navigation button to select a number, and then press
.
Resume Resumes a held call.
Select Selects the highlighted item on the display screen.
Transfer or Xfer If you want to transfer a call to another extension or
phone number, press this softkey. Enter the number.
•For an immediate transfer, wait for the other phone to
ring, and then press this softkey again.
•For an attended transfer, wait for an answer, announce
the call, and then press this softkey.
Softkey Function
Park
Dial
Unpark
Dial
Dial
Dial

Getting Started
Using Your Line Buttons
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 20
1
Using Your Line Buttons
Line buttons are used for extensions and shared lines, as configured by the phone
administrator.
NOTE The phone also may have programmable feature buttons for special functions (see
“Using the Feature Buttons” section on page 21).
Not available on Cisco SPA301 and Cisco SPA502G. These phones have a
personal extension only.
Extensions
An extension is an internal number at your site. Your phone may have line buttons
for personal extensions and shared extensions. The button label displays the
extension number.
•Personal extensions appear on one phone only.
•Shared extensions appear on two or more phones, allowing group
members to monitor and manage calls. For more information, see Status
Indicators.
•Each line button supports two concurrent calls. Your phone may have
multiple line buttons for the same extension number to support more calls.
•If outbound calling is allowed from an extension, you must enter an access
code (typically ) before dialing an external number.
Shared Lines
A shared line is an analog phone line that is reserved for one or more users. Your
phone may have line buttons for one or more shared lines. The button label may
display a name, a port number, or a phone number.
•If the shared line is assigned to a group, all members can monitor and
manage calls. For more information, see Status Indicators.
•Each shared line supports two concurrent calls.
•If the line is available (unlit), you can press the line button to seize the line for
an outbound call. No access code is required. Dial the phone number,
including any long-distance code that is required for your phone service.
9