Cisco 7961G-GE - IP Phone VoIP User manual

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Fax: [phone]
Cisco IP Phone 7961G/7961G-GE and
7941G/7941G-GE for
Cisco CallManager 4.1(3)
INCLUDING LICENSE AND WARRANTY
Phone Guide

Copyright © 2005 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS,
Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco
Systems, Inc. or its affiliates in the United States and certain other countries.
All other brands, names, or trademarks mentioned in this document or
Website are the property of their respective owners. The use of the word
partner does not imply a partnership relationship between Cisco and any
other company. (0501R)
OL-7762-01
Quick Reference
Cisco IP Phone
7961G/7961G-GE and
7941G/7941G-GE
Softkey Definitions
Icon Reference
Button Reference
Common Phone Tasks
Softkey Definitions
AbbrDial Dial using a speed dial index
number
Answer Answer a call
Back Return to the previous Help topic
Barge Add yourself to a call on a shared
line
CallBack Receive notification when a busy
extension becomes available
Cancel Cancel an action or exit a screen
without applying changes
cBarge Add yourself to a call on a shared
line and establish a conference
call
CFwdALL Set up/cancel call forwarding
Clear Delete records or settings
Close Close the current window
ConfList View conference participants
Confrn Create a conference call
Delete Remove characters to the right of
the cursor when using EditDial
Dial Dial an entered phone number
DirTrfr Transfer two calls to each other
EditDial Edit a number in a call log
EndCall Disconnect the current call
Erase Reset settings to their defaults
Exit Return to the previous screen
GPickUp Answer a call ringing in another
group
iDivert Send a call to your voice
messaging system
Common Phone Tasks
If you want to... Then...
View or dial
from your call
logs
Press . Choose a
call log. To dial, scroll to a
listing and go off-hook.
Edit a number
in a call log
Press EditDial. Use << or >>
to erase or skip digits.
Dial from a
corporate
directory
Choose >
Corporate Directory. Enter
letters and press Search. Go
off-hook to dial.
Place or answer
a new call with
a call active
Press New Call or Answer.
The first call is placed on
hold automatically.
Hold and
resume a call
Make sure the call is
highlighted and press the
Hold or Resume softkey.
Transfer a call
to a new
number
Press Transfer and enter a
target number, then press
Transfer again.
Transfer two
calls (on the
same line) to
each other
Scroll to each call and press
Select. Then press more >
DirTrfr. Or, to stay on the
line with callers, press Join.
Start a standard
conference call
Press more > Confrn. Dial a
number. Press Confrn
again. Repeat for each
party.

Join Join several calls on a single line
to create a conference call
MeetMe Host a Meet-Me conference call
more Display additional softkeys
NewCall Make a new call
OPickUp Answer a call ringing in another
group that is associated with
your group
Park Store a call using Call Park
PickUp Answer a call in your group
QRT Submit call problems to the
system administrator
Redial Redial the most recently dialed
number
Remove Remove a conference participant
Resume Resume a call on hold
RmLstC Drop the last party added to
conference call
Save Save the chosen settings
Search Search for a directory listing
Select Select an item on the screen
Transfer Transfer a call
Update Refresh content and get the latest
information
VidMode Choose a video display mode for
a video conference
<< Delete entered characters
>> Move through entered characters
Icon Reference
Call State
Call Forwarding enabled
Call on hold
Connected call
Off-hook
On-hook
Ringing phone
Shared line (remote-in-use)
Secure Calls
Authenticated call
Encrypted call
Selected Device
Handset in use
Headset in use
Speakerphone in use
Critical Calls
Priority call
Medium priority call
High priority call
Highest priority call
Button Reference
Other Features
Speed Dial button configured
Messages waiting
Video enabled
Call selected
Feature enabled
Messages
Services
Help
Directories
Settings
Volume
Speaker
Mute
Headset

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE iii
Contents
Getting Started 1
How to Use this Guide 1
Cleaning the Phone Screen 2
Where to Find Additional Information 2
More Information about Customizing Your Phone on the Web 2
Safety and Performance Information 3
Connecting Your Phone 10
An Overview of Your Phone 13
Buttons and Hardware 13
Phone Screen Features 16
Understanding Feature Functionality and Availability 17
Call-Handling and Navigation Tips 18
Understanding Lines vs. Calls 18
Understanding Call and Line Icons 18
Going On-Hook and Off-Hook 19
Selecting Calls 19
Viewing Calls and Switching Between Calls 20
Choosing Phone Screen Items 21
Using Feature Menus 21
Entering and Editing Text 22
Getting Help on Your Phone 22
Understanding Button Icons 22
Basic Call Handling 23
Placing a Call 23
Answering a Call 27

iv OL-7762-01
Ending a Call 28
Using Hold and Resume 28
Using Mute 29
Transferring a Connected Call 29
Forwarding Your Calls to Another Number 30
Making Conference Calls 31
Types of Supported Conference Calls 31
Starting and Joining a Standard Conference 32
Starting or Joining a Meet-Me Conference Call 33
Advanced Call Handling 35
Storing and Retrieving Parked Calls 35
Picking Up a Redirected Call on Your Phone 35
Using a Shared Line 37
Understanding Shared Lines 37
Adding Yourself to a Shared-Line Call 38
Preventing Others from Viewing or Joining a Shared-Line Call 39
Tracing Suspicious Calls 39
Making and Receiving Secure Calls 40
Prioritizing Critical Calls 41
Using a Handset, Headset, and Speakerphone 42
Obtaining a Headset 42
Using AutoAnswer with a Headset or the Speakerphone 43
Customizing Phone Settings 44
Adjusting the Volume 44
Customizing Rings and Message Indicators 45
Customizing the Phone Screen 45
Setting Up Speed Dial Features 46
Using Voice Messaging, Call Logs, and Directories 48
Accessing Voice Messages 48
Using Call Logs and Directories 49

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE v
Accessing Your User Options Web Pages 50
Logging In to the User Options Web Pages 50
Subscribing to Phone Services 51
Understanding Additional Configuration Options 52
Troubleshooting Your Phone 54
Using the Quality Reporting Tool 54
Cisco One-Year Limited Hardware Warranty Terms 55
Index 57

vi OL-7762-01

Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1
Getting Started
How to Use this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly used sections.
If you want to... Then...
Explore your phone on your own Press on the phone when you need assistance.
Clean your phone See the “Cleaning the Phone Screen” section on page 2.
Review safety information See the “Safety and Performance Information” section on
page 3.
Connect your phone See the “Connecting Your Phone” section on page 10.
Use your phone after it is installed Start with the “An Overview of Your Phone” section on
page 13.
Learn about the display See the “Phone Screen Features” section on page 16.
Learn about handling calls and
navigating menus on your phone
See the “Call-Handling and Navigation Tips” section on
page 18.
Make calls See the “Placing a Call” section on page 23.
Put calls on hold See the “Using Hold and Resume” section on page 28.
Mute calls See the “Using Mute” section on page 29.
Transfer calls See the “Transferring a Connected Call” section on page 29.
Make conference calls See the “Making Conference Calls” section on page 31.
Share a phone number See the “Using a Shared Line” section on page 37.
Use your phone as a speakerphone
or switch between audio devices
See the “Using a Handset, Headset, and Speakerphone” section
on page 42.
Change volume levels or the ringer
sound
See the “Customizing Phone Settings” section on page 44.
Set up speed dialing See the “Setting Up Speed Dial Features” section on page 46.
View your missed calls See the “Using Voice Messaging, Call Logs, and Directories”
section on page 48.

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Cleaning the Phone Screen
Gently wipe the phone screen with a soft, dry cloth. Do not use any liquids or powders on the phone.
Using anything other than a soft, dry cloth can contaminate phone components and cause failures.
Where to Find Additional Information
You can access the most current Cisco IP Phone documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
More Information about Customizing Your Phone on the Web
Your Cisco IP Phone is a network device that can share information with other network devices in
your company, including your computer. You can use your Cisco CallManager User Options web
pages to establish and customize phone services and to control phone features and settings from your
computer. This guide provides a brief overview of these capabilities. For complete instructions, refer
to Customizing Your Cisco IP Phone on the Web at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Getting Started
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 3
Safety and Performance Information
Installing and Using Your Phone
Read the following safety notices before installing or using your Cisco IP Phone:
Warning
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause
bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices for
preventing accidents. Use the statement number provided at the end of each
warning to locate its translation in the translated safety warnings that
accompanied this device. Statement 1071
SAVE THESE INSTRUCTIONS
Waarschuwing
BELANGRIJKE VEILIGHEIDSINSTRUCTIES
Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die
lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat
werken, dient u zich bewust te zijn van de bij elektrische schakelingen
betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken
om ongelukken te voorkomen. Gebruik het nummer van de verklaring
onderaan de waarschuwing als u een vertaling van de waarschuwing die bij
het apparaat wordt geleverd, wilt raadplegen.
BEWAAR DEZE INSTRUCTIES
Varoitus
TÄRKEITÄ TURVALLISUUSOHJEITA
Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia
vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien
käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin
ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen
mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta
varoitusten lopussa näkyvien lausuntonumeroiden avulla.
SÄILYTÄ NÄMÄ OHJEET

4OL-7762-01
Attention
IMPORTANTES INFORMATIONS DE SÉCURITÉ
Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une
situation pouvant entraîner des blessures ou des dommages corporels. Avant
de travailler sur un équipement, soyez conscient des dangers liés aux circuits
électriques et familiarisez-vous avec les procédures couramment utilisées
pour éviter les accidents. Pour prendre connaissance des traductions des
avertissements figurant dans les consignes de sécurité traduites qui
accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la
fin de chaque avertissement.
CONSERVEZ CES INFORMATIONS
Warnung
WICHTIGE SICHERHEITSHINWEISE
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die
zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit
den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur
Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung
angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den
übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät
ausgeliefert wurden.
BEWAHREN SIE DIESE HINWEISE GUT AUF.
Avvertenza
IMPORTANTI ISTRUZIONI SULLA SICUREZZA
Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe
causare infortuni alle persone. Prima di intervenire su qualsiasi
apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti
elettrici e conoscere le procedure standard per la prevenzione di incidenti.
Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per
individuare le traduzioni delle avvertenze riportate in questo documento.
CONSERVARE QUESTE ISTRUZIONI

Getting Started
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 5
Advarsel
VIKTIGE SIKKERHETSINSTRUKSJONER
Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade
på person. Før du begynner å arbeide med noe av utstyret, må du være
oppmerksom på farene forbundet med elektriske kretser, og kjenne til
standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver
advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som
fulgte med denne enheten.
TA VARE PÅ DISSE INSTRUKSJONENE
Aviso
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você está em uma situação que poderá
ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer
equipamento, tenha conhecimento dos perigos envolvidos no manuseio de
circuitos elétricos e familiarize-se com as práticas habituais de prevenção de
acidentes. Utilize o número da instrução fornecido ao final de cada aviso para
localizar sua tradução nos avisos de segurança traduzidos que acompanham
este dispositivo.
GUARDE ESTAS INSTRUÇÕES
¡Advertencia!
INSTRUCCIONES IMPORTANTES DE SEGURIDAD
Este símbolo de aviso indica peligro. Existe riesgo para su integridad física.
Antes de manipular cualquier equipo, considere los riesgos de la corriente
eléctrica y familiarícese con los procedimientos estándar de prevención de
accidentes. Al final de cada advertencia encontrará el número que le ayudará
a encontrar el texto traducido en el apartado de traducciones que acompaña
a este dispositivo.
GUARDE ESTAS INSTRUCCIONES
Varning!
VIKTIGA SÄKERHETSANVISNINGAR
Denna varningssignal signalerar fara. Du befinner dig i en situation som kan
leda till personskada. Innan du utför arbete på någon utrustning måste du vara
medveten om farorna med elkretsar och känna till vanliga förfaranden för att
förebygga olyckor. Använd det nummer som finns i slutet av varje varning för
att hitta dess översättning i de översatta säkerhetsvarningar som medföljer
denna anordning.
SPARA DESSA ANVISNINGAR

6OL-7762-01

Getting Started
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 7
Warning Read the installation instructions before you connect the system to its power source.
Warning Ultimate disposal of this product should be handled according to all national laws and
regulations.
Warning Do not work on the system or connect or disconnect cables during periods of lightning
activity.
Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to
telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN
ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution
when connecting cables.
Caution Inline power circuits provide current through the communication cable. Use the Cisco
provided cable or a minimum 24 AWG communication cable.

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Using an External Power Supply
The following warnings apply when you use the external power supply with the Cisco IP Phone:
Warning This product relies on the building's installation for short-circuit (over current)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240
VAC, 10A international) is used on the phase conductors (all current-carrying
conductors).
Warning The device is designed to work with TN power systems.
Warning The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.
Warning The power supply must be placed indoors.
Caution Only use the Cisco specified power supply with this product.
Using External Devices with Your Cisco IP Phone
The following information applies when you use external devices with the Cisco IP Phone:
Cisco recommends the use of good quality external devices (speakers, microphones, and headsets) that
are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
•Move the external device away from the source of the RF or AF signals.
•Route the external device cables away from the source of the RF or AF signals.
•Use shielded cables for the external device, or use cables with a better shield and connector.
•Shorten the length of the external device cable.
•Apply ferrites or other such devices on the cables for the external device.

Getting Started
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 9
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution In European Union countries, use only external speakers, microphones, and headsets that
are fully compliant with the EMC Directive [89/336/EC].

10 OL-7762-01
Connecting Your Phone
Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony
network. If that is not the case, refer to the graphic and table below to connect your phone.
1DC adaptor port (DC48V) for phones not
provided with inline power
5Access port (10/100 (/1000) PC) for
connecting your phone to your computer
2AC-to-DC power supply 6Handset port
3AC power cord 7Headset port
4Network port (10/100 (/1000) SW) for
connecting to the network
8Footstand button
AUX
DC48V
10/100 SW 10/100 PC
+
113656
2
8
3
45
6
7
1

Connecting Your Phone
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 11
Adjusting the Footstand
To change the angle that your phone sits on your desktop, adjust the footstand while pressing the
footstand button.
Adjusting the Handset Rest
When you connect your phone, you might want to adjust the handset rest to ensure that the receiver
will not slip out of the cradle. See the table below for instructions.
Registering with TAPS
After your phone is connected to the network, your system administrator might ask you to
auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used
for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will re-start.
Headset Information
To use a headset, connect it to the headset port on the back of your phone.
Although Cisco Systems performs some internal testing of third-party headsets for use with the
Cisco IP Phones, Cisco does not certify or support products from headset or handset vendors. Because
of the inherent environmental and hardware inconsistencies in the locations where Cisco IP Phones are
1Set the handset aside and pull the square plastic tab from the handset rest.
2Rotate the tab 180 degrees.
3Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
Return the handset to the handset rest.
1 2 3
120521

12 OL-7762-01
deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends
that customers test the headsets that work best in their environment before deploying a large number
of units in their network.
In some instances, the mechanics or electronics of various headsets can cause remote parties to hear
an echo of their own voice when they speak to Cisco IP Phone users.
Cisco Systems recommends the use of good quality external devices, like headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as cell phones and two-way radios, some audio
noise may still occur. See the “Using External Devices with Your Cisco IP Phone” section on page 8
for more information.
The primary reason that a particular headset would be inappropriate for the Cisco IP Phone is the
potential for an audible hum. This hum can be heard by either the remote party or by both the remote
party and you, the Cisco IP Phone user. Some potential humming or buzzing sounds can be caused by
a range of outside sources, for example, electric lights, being near electric motors, large PC monitors.
In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube.
See the “Using an External Power Supply” section on page 8 for more information.
Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot
guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the
sites listed below have been reported to perform well on Cisco IP Phones.
Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own
environment to determine suitable performance.
For information about headsets, see:
http://vxicorp.com/cisco
http://plantronics.com