Cisco UNIFIED 9971 User manual

Cisco Phone 9971 –Quick Start Guide
1
Phone Screen
2
Line/Session Buttons
3
Back Button
4
End/Release Call Button
5
Navigation Pad and Select Button
6
Conference Button
7
Hold Button
8
Transfer Button
9
Keypad
10
Speakerphone Button
11
Mute Button
12
Headset Button
13
Volume Button
14
Messages Button
15
Applications Button
16
Contacts Button
17
Phone Display
18
Line/Session Buttons
19
Handset Indicator Light

1
Phone Screen –Shows information about your phone such as date, your phone number, caller ID, directory number, active call and line
status, softkey options, speed dials, placed calls, and phone menu listings.
2
Line/Session Buttons –Phone lines, intercom lines and speed-dial buttons.
Green, steady: Active call or two-way intercom call
Green, flashing: Held call
Amber, steady: Privacy in use, one-way intercom call, DND active, or logged into Hunt Group
Amber, flashing: Incoming call or reverting call
Red, steady: Remote line in use (shared line or line status)
Red, flashing: Remote line on hold
3
Back Button –Returns to the previous screen or menu.
4
End Call/Release Button –Ends a connected call or session.
5
Navigation Pad and Select Button –The Navigation Pad and Select button allows you to scroll through menus, highlight items and select
the highlighted item. The Select button (center of the Navigation pad) allows you to select a highlighted item.
6
Conference Button –Creates a conference call.
7
Hold Button –Places an active call on hold and resumes the held call.
8
Transfer Button –Transfers a call to another party.
9
Keypad –Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number).
10
Speakerphone Button –Initiates or picks-up a call hands-free by directing the audio through the phone speaker.
11
Mute Button –Turns the microphone on and off.
12
Headset Button –Initiates or picks-up a call hands-free by directing the audio through the headset.
13
Volume Button –Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).
14
Messages Button –Autodials your voice messaging system (varies by system).
15
Applications Button –Opens or closes the Applications menu. Use the Applications button to access call history, user preferences,
phone settings, and phone model information.
16
Contacts Button –Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories.
17
Phone Display –Can be positioned to our preferred viewing angle.
18
Line/Session Buttons –Phone lines, intercom lines and speed-dial buttons.
19
Handset Indicator Light –Indicates an incoming call (flashing red) or new voice message (steady red).

DIAL
To dial, lift the handset and enter a number. Or:
Press an unlit line/session button.
Press the New Call softkey.
Press the (unlit) headset button or speakerphone
button.
Dial from Call History
As you enter a phone number, matching numbers
display from your call history.
Double-tap a number to dial it, or scroll to the
number and press the Select button in the Navigation
pad.
Redial the last number
Press the Redial softkey.
Speed dial
Press a speed-dial button (if available). Or, enter a
speed-dial code while on-hook (no dial tone), then
press the Speed Dial softkey.
END CALL
To end a call, hang up the handset. Or:
Press the End/Release Call button.
Press the End Call softkey.
Press the (lit) headset button or speakerphone
button.
ANSWER
To answer a ringing call, lift the handset. Or:
Press the flashing amber line/session button.
Press the Answer softkey.
Press the (unlit) headset or speakerphone button.
Call Waiting
If you get a second call while the first call is active, a
second session label displays.
To connect the second call and put the first call on hold
automatically, press the flashing amber session button
(right side).
Answer with Multiple Lines
If you are on a call when you get another call, a
message appears briefly on the phone screen.
Press the flashing amber line button to answer the
second call and put the first call on hold automatically.
HOLD
1. Press Hold. The hold icon appears and the line
button flashes green.
2. To resume a call from hold, press the flashing green
line button, Resume, or Hold.
TRANSFER
1. From an active call (not on hold), press Transfer.
2. Enter the transfer recipient’s phone number.
3. Press the Transfer button or softkey before or after
the recipient answers. The transfer completes.
4. If the person you attempt to transfer the call to is not
available, press the Cancel softkey and the Resume
softkey to return to the original caller.
Transfer Across Lines
You can transfer a call from one line to another without
remaining on the call yourself.
1. From an active call (not on hold), press Transfer.
2. Press the line button for the other (held) call. The
transfer completes.
CONFERENCE
1. From an active call (not on hold), press Conference.
2. Make a new call.
3. Press the Conference button or softkey before or
after the party answers. The conference begins and
the phone displays “Conference”.
4. Repeat these steps to add more participants.
5. The conference ends when all participants hang
up.
Conference Across Lines
You can combine two calls on two lines into a
conference. You are included in the conference.
1. From an active call (not on hold), press
Conference.
2. Press the line button for the other (held) call.
View and Remove Participants
During a conference, press Details. To remove a
participant from the conference, scroll to the
participant and press Remove.
MUTE
1. On an active call, press Mute. The button glows to
indicate that Mute is on.
2. Press Mute again to turn Mute off.
VOICEMAIL
New message indicators are: a solid red light on your
handset, a stutter dial tone (if available), and the
“New Voicemail” message and icon.
Listen to Messages
Press Messages and follow the voice prompts. To
check messages for a specific line, press the line
button first.
DECLINE
Press Decline when the call is ringing, active, or on
hold. Decline redirects an individual call to voicemail
or to another number set up by your system
administrator.

FORWARD ALL
1. To forward calls received on your primary line to
another number, press Fwd All.
2. Enter a phone number or press Messages to
forward all calls to voicemail.
3. Look for confirmation on your phone screen.
4. To cancel call forwarding, press Fwd Off.
CALL HISTORY
View Call History
1. Press the Applications button.
2. Select Call History. (Use the Navigation pad and
round Select button to scroll and select.)
3. Select a line to view.
Your phone displays the last 150 missed, placed, and
received calls.
4. To view details for a call, scroll to the call and
press the More softkey, then press Details.
5. To return to your call history, press the Back
Softkey.
To exit the Applications menu, press the Applications
button.
View Missed Calls
1. View your call history.
2. Select a line to view.
3. Press the Missed softkey.
View Placed Calls
Press the up arrow on the Navigation pad when the
phone is idle, with all menus closed.
Dial from Call History
1. View your call history, or navigate to your missed
or placed calls.
2. Scroll to a listing and lift the handset, or press a
line button, or Dial softkey, or the Select button.
DIRECTORIES
1. Press Contacts.
2. Choose a directory.
3. Use your keypad to input search criteria.
4. Press Submit.
5. To dial, scroll to a listing and press Dial.
SHARED LINES
If you share a line with a coworker, the line button
indicates call activity on the shared line:
Flashing amber: There is an incoming call on the
shared line. You or your coworker can answer the
call.
Solid red line button: Your coworker is talking on
the shared line.
Flashing red line button: Your coworker put a call
on hold on the shared line. You or your coworker
can resume the call.
SETTINGS
Volume
The Volume bar is located to the left of the keypad.
To adjust the handset, headset, or speakerphone
volume, press the Volume bar when the phone is in
use.
To adjust the ringer volume, press the Volume bar
up or down.
To silence the phone when ringing, press the
Volume bar down one time. Pressing multiple
times lowers the ringer volume.
RINGTONE
1. Press Applications.
2. Choose Preferences > Ringtone.
3. (Optional) Select a line.
4. Scroll through the list of ringtones and press Play to
hear a sample.
5. Press Set and Apply to save a selection.
SCREEN CONTRAST
1. Press Applications.
2. Choose Preferences > Contrast.
3. Press the Navigation pad up or down to adjust the
contrast.
4. Press Save.
NAVIGATION
Where Are My Line Buttons?
Line buttons are located on both sides of the phone
screen.
Buttons that are not assigned to phone lines can be
used for speed-dials and other features.
How Do I Use the Touchscreen?
To select items, gently press or double-tap (as
needed) using your fingertip or a pencil eraser.
To scroll down a page, “flick” the last item up.
To disable the touchscreen for 60 seconds, press
and hold the Select button in the Navigation pad
until confirmation displays.
How Do I Silence My Ringing Phone?
Press the left side of the volume button one time
while the phone is ringing.
How Do I Change My Ringtone?
1. Select Applications > Preferences > Ringtone,
then select a line and press Edit.
2. Select a ringtone and press Play, then press Set.
What Does the Back Button Do?
Press the Back button to back out of applications and
menus.
TIPS
How Do I Use My Headset?
If you handle a lot of calls and wear a headset, keep
the headset button lit and use softkeys to go on- and
off-hook. Your headset serves as the primary audio
path instead of the speakerphone or handset.