Cisco UNIFIED 9971 User manual

Cisco Unified IP Phone 9971
The following sections describe attributes of the Cisco Unified IP Phone 9971.
Buttons and Hardware
Your phone provides quick access to your phone lines, features, and call sessions:
•Use the feature buttons (on the left) to view calls on a line or access features such as Speed Dial or All
Calls.
•Use the call session buttons (on the right) to perform tasks such as making a call, answering a call, or
resuming a held call. Each call on your phone is associated with a session button.
1
Phone screen
Shows information about your phone, including directory number, call information (for
example, caller ID, icons for an active call or call on hold) and available softkeys.
Phone screen items, such as menu options and softkeys, are touch-sensitive.

2
Session buttons
Each button corresponds with an active call or a call function. When you press the button,
the action depends on the state of the phone:
•Active calls: Press the button to take the default action for an active call. For example,
press the session button for a ringing call to answer the call and press the button on
a held call to resume the call. Session information, such as caller ID and call duration,
appears on the phone screen next to the session button.
•Call functions: When a session button is not being used for an active call, it can be
used to initiate functions on the phone, as indicated by the adjacent phone screen
icons.For example,press the sessionbutton to displaymissedcalls,takethephoneoff
hook, or dial your voicemail system (with a Voicemail icon).
ColorLEDsreflectthecallstate.LEDscanflash(blinkonandoffrapidly),pulse(alternately
dim and brighten), or appear solid (glow without interruption).
•Flashing amber : Ringing call. Press this button to answer the call.
•Solid green : May be a connected call or an outgoing call that is not yet
connected. If the call is connected, press this button to display the call details or the
participants of a conference call. If the call is not yet connected, press this button to
end the call.
•Pulsing green : Held call. Press this button to resume the held call.
•Solid red : Shared line in use remotely. Press this button to barge into the call
(if Barge is enabled).
•Pulsing red : Shared line call put on hold remotely. Press this button to resume
the held call.
The positions of the session buttons and feature buttons can be reversed onphones that use
a locale with a right-to-left reading orientation, such as Hebrew and Arabic.
3
Back button
Returns to the previous screen or menu.
4
Release button
Ends a connected call or session.
5
Navigation pad and Select button
The four-way Navigation pad allows you to scroll through menus, highlight items, and
move within a text input field.
The Select button (center of the Navigation pad) allows you to select a highlighted item,
disable the phone screen for cleaning, or enable the phone screen if it is in power-save
mode.
The Select button is lit (white) when the phone is in Power Save or Power Save Plus mode.
Press the Select button to override Power Save and Power Save Plus mode.
6
Conferencebutton
Creates a conference call.

7
Hold button
Places a connected call on hold and toggles between an active and held call.
8
Transfer button
Transfers a call.
9
Keypad
Allows you to dial phone numbers, enter letters, and choose menu items by entering the
item number.
10
Speakerphonebutton
Selects the speakerphone as the default audio path and initiates a new call, picks up an
incoming call, or ends a call. During a call, the button is lit green.
The speakerphone audio path does not change until you select a new default audio path
(for example, by picking up the handset).
If external speakers are connected, the Speakerphone button selects them as the default
audio path.
11
Mute button
Togglesthe microphone on or off during a call. When the microphone is muted, the button
is lit red.
When muted, you can hear the other parties on the call, but they cannot hear you.
12
Headset button
Selects the wired or wireless headset as the default audio path and initiates a new call, picks
up an incoming call, or ends a call. During a call, the button is lit green.
A headset icon in the phone screen header line indicates the headset is the default audio
path. This audio path does not change untila new default audio path is selected (for example,
by picking up the handset).
13
Volume button
Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume
(on hook).
Silences the ringer on the phone if an incoming call is ringing.
14
Messages button
Autodials your voicemail system (varies by system).
15
Applicationsbutton
Opens/closes the Applications menu. Depending on how your system administrator sets
up the phone, use it to access applications such as call history, preferences, and phone
information.
16
Contacts button
Opens/closes the Contacts menu. Depending onhow your system administrator sets up the
phone, use it to access personal directory, corporate directory, or call history.
17
Phone display
Can be positioned to your preferred viewing angle.

18
Programmable feature buttons
(also called feature buttons)
Correspond to phone lines, speed dials, and calling features.
Press a button for a phone line to display the active calls for that line.
If you have multiple lines, you may have an All Calls button that displays a consolidated
list of all calls from all lines (oldest at the top). If you do not see the All Calls button, your
system administrator may have set up the primary line to automatically display all calls.
For information on your set up, contact your system administrator.
Color LEDs indicate the line state:
•
Amber : Ringing call on this line
•
Green : Active or held call on this line
•
Red : Shared line in-use remotely
The positions of the session buttons and feature buttons can be reversed onphones that use
a locale with a right-to-left reading orientation, such as Hebrew and Arabic.
19
Handset with light strip
The handset light strip lights up to indicate a ringing call (flashing red) or a new voice
message (steady red).
Corporate Directory
You can look up a coworker's number from your phone, which makes it easier to give them a call. Your
administrator sets up and maintains the directory.
Search and Dial Contact
Procedure:
Step 1 Press Contacts .
Step 2 Use the Navigation pad and Select button to scroll and select Corporate Directory.
Step 3 Select one or all of these search criteria to search for a coworker:
•First Name
•Last Name
Step 4 Enter the search criteria information, press Submit, and select a contact.
Step 5 To dial, perform one of these actions:
•Press Dial.
•Press Select, from the keypad, press the number that displays in the upper right corner of the contact
label.
•Press Speakerphone .
•Press Headset .
•Pick up the handset.

Conference
Youcan talk with several people in a single call. You can dial another person and add them to the call. If you
have multiple phone lines, you can join two calls across two lines.
As the conference host, you can remove individual participants from the conference. The conference ends
when all participants hang up.
AddThirdPartytoConference
Procedure:
Step 1 Start with a connected call that is not on hold.
Step 2 Press Conference and do one of the following:
•Enter the phone number for the party you want to add and press Call.
•Press a speed-dial button.
•Press Speed Dial, enter a speed-dial number and press Speed Dial again.
•Press Active Calls and select a call.
•Select a call from the Call History.
Step 3 Wait for the party to answer (or skip to step 4 while the call is ringing).
Step 4 Press Conference.
The conference begins.
Join Calls into Conference
The conference is established on the line that had the active call.
Procedure:
Step 1 Start with two connected calls.
Step 2 Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one call.
Step 3 Press Conference .
Step 4 Press the line button for the other (held) call or if the held call is on another line:
a) Press Active Calls.
b) Choose a call from the list.
c) Press Conference.
The conference begins. The conference is established on the line that had the active call
Multi party conference
The conference is established by dial the meeting ID no. provided by Help Desk on Request to connect.