Cisco Cisco 7940 User manual

Cisco 7940/7960 User Guide
Cisco 7940/7960 User Guide
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Cisco 7940/7960 User Guide
Table of Contents
Table of Contents ......................................................................................................................2
Introduction...............................................................................................................................3
The Cisco 7940/7960 IP Phone............................................................................................................................................ 3
Web Portal .................................................................................................................................3
Telephony Toolbar....................................................................................................................3
Document Format.....................................................................................................................4
Feature Functionality................................................................................................................5
Account Codes - Verified ....................................................................................................................................................... 5
Account Codes - Un erified................................................................................................................................................... 5
Ad-Hoc Conference Calling................................................................................................................................................... 5
Call Forward Always................................................................................................................................................................ 6
Call Forward Busy.................................................................................................................................................................... 6
Call Forward No Answer........................................................................................................................................................ 6
Call Park .................................................................................................................................................................................... 7
Call Park Retrie e..................................................................................................................................................................... 7
Call Pickup ................................................................................................................................................................................ 7
Directed Call Pickup................................................................................................................................................................ 7
Call Return ................................................................................................................................................................................ 8
Call Transfer – Blind ............................................................................................................................................................... 8
Call Transfer – Consult........................................................................................................................................................... 8
Call Transfer – To Voicemail................................................................................................................................................. 8
Call Waiting............................................................................................................................................................................... 9
Cancel Call Waiting Per Call................................................................................................................................................... 9
Caller ID Blocking Per Call.................................................................................................................................................... 9
Caller ID Deli ery Per Call..................................................................................................................................................... 9
Dialing...................................................................................................................................................................................... 10
Do Not Disturb...................................................................................................................................................................... 10
Hold ......................................................................................................................................................................................... 11
Last Number Redial............................................................................................................................................................... 11
Speed Dial 100........................................................................................................................................................................ 11
Speed Dial 8............................................................................................................................................................................ 12
Voicemail................................................................................................................................................................................. 12
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Introduction
The purpose of this document is to inform Zayo Managed Ser ices users on how use the Cisco 7940/7960 Phone
with their Hosted PBX Ser ice. Each feature a ailable with the Professional Seat will be described along with
instructions on how to use the feature. Some users may not ha e all of the functionality described in this
document. Seat type purchased determines which features are a ailable.
The Cisco 7940/7960 IP Phone
Soft Keys
Footstand
Adjustment
Speaker
MuteHeadsetKey pad
Volume
Help
Line Buttons
Message
Waiting Light
Display Screen
Scroll arrows
for accessing
display info
Directories
Voice Mail
Settings
Web Portal
The Zayo Managed Ser ices Web Portal is a robust online tool used to configure calling features such as do-not-
disturb and selecti e call forward. While most features can be acti ated using the phone, you may want to explore
the Web Portal to fully enjoy all of the powerful call management tools a ailable. Please see your company’s
Administrator for access to the Web Portal.
Telephony Toolbar
The Telephony Toolbar is a software application for Microsoft Outlook, Microsoft Internet Explorer, or Mozilla
Firefox and can be used to configure calling features such as do-not-disturb and call forward, and can also be used
for a wide ariety of click to call features. The Telephony Toolbar complements the Web Portal and allows users
easy access to often used calling features. Please see your company’s Administrator for more information on the
Telephony Toolbar.
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Document Format
Below is an example of how each feature will be presented and examined in this document.
F ATUR NAM
AND
D SCRIPTION
ST P BY ST P
INSTRUCTIONS
FOR XT ND D
F ATUR
FUNCTIONALITY
ST P BY ST P
INSTRUCTIONS
FOR USING TH
F ATUR
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Feature Functionality
Account Codes - Verified
Requires a user to enter a unique number that identifies to which account an outbound call should be assigned.
Using the Feature
1. GO OFF HOOK.
2. Dial the NUMB R of the party you wish to call.
3. An IVR will instruct you to enter your Account Code.
4. Once your code is entered the call will connect.
Extended Functionality
A user can turn a particular account code on for a sustained amount of time by using a star code.
Sustained Account Code Activation
1. GO OFF HOOK.
2. Press *47.
3. An IVR will instruct you to enter your Account Code.
Sustained Account Code Deactivation
1. GO OFF HOOK.
2. Press *37.
Account Codes - Unverified
Allows a user to enter a unique number to identify to what account an outbound call should be assigned.
Using the Feature
1. GO OFF HOOK.
2. Press *02.
3. An IVR will instruct you to enter your Account Code. You will hear a stutter dial tone then a normal
dial tone.
4. Dial the NUMB R of the party you wish to call.
Ad-Hoc Conference Callin
Enable a user to make a three-way call with two other parties in addition to themsel es.
Using the Feature
1. During an acti e call, press CONF soft key. This will place the current caller on hold.
2. Dial the NUMB R of the party you wish to add to the call.
3. When the party answers, press the JOIN soft key to add the caller to the existing call.
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Call Forward Always
Enable a user to redirect all incoming calls to another phone number. Users ha e the option to acti ate and
deacti ate the ser ice by using the soft keys, or by dialing a feature code.
Activate: Using the Soft Keys
1. Press the M NU soft key.
2. Enter the forwarding NUMB R with the K YPAD.
3. Press the ACC PT soft key.
Deactivate: Using the Soft Keys
1. Press CFWDALL soft key.
Activate: Using the Feature Code
1. GO OFF HOOK
2. Press *72
3. Follow the IVR instructions.
Deactivate: Using the Feature Code
1. GO OFF HOOK
2. Press *73
Call Forward Busy
Enable a user to redirect calls to another destination when the user’s line is busy.
Using the Feature
Activate: Using the Feature Code
1. GO OFF HOOK
2. Press *90
3. Follow the IVR instructions.
Deactivate: Using the Feature Code
1. GO OFF HOOK
2. Press *91
Call Forward No Answer
Enable a user to redirect calls to another destination when an incoming call is not answered within a specified
number of rings. Normally, a call would be directed to a user’s oicemail.
Using the Feature
Activate: Using the Feature Code
1. GO OFF HOOK
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2. Press *92
3. Follow the IVR instructions.
Deactivate: Using the Feature Code
1. GO OFF HOOK
2. Press *93
Call Park
Enables a user to place a call on hold and allow a user to pick the call up at another phone.
Using the Feature
1. During an acti e call, press the HOLD soft key. This will place the caller on hold.
2. Press the N WCALL soft key.
3. Press *68.
4. Follow the IVR instructions.
Call Park Retrieve
This feature enables a user to pickup a call that has been placed on hold using the Call Park feature.
Using the Feature
5. GO OFF HOOK
6. Press *88.
7. Follow the IVR instructions.
Call Pickup
This feature enables a user to pickup a call that is coming in on another user’s line. The other user’s line must be in
the same ‘pickup group’ with the user acti ating the feature. Pickup groups are pre-configured by the System
Administrator.
Using the Feature
1. GO OFF HOOK
2. Press *98.
Directed Call Pickup
This feature enables a user to pickup a call that is coming in on another user’s line without being specifically
assigned to a common group. The other user’s line must also ha e the Directed Call Pickup feature assigned to it.
Using the Feature
1. GO OFF HOOK
2. Press *97 plus the extension that you wish to pickup.
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Call Return
Allows a user to call back the last number that called their line, regardless of whether or not the phone was
answered.
Using the Feature
1. GO OFF HOOK
2. Press *69.
Call Transfer – Blind
Allow incoming calls to be transferred to another line without consultation with the recei ing party.
Using the Feature
Activate: Using the Soft Keys
1. During the call, Press the MOR soft key.
2. Press the BLNDXFR soft key. This will place the caller on hold and pro ide dial tone.
3. Enter the transfer NUMB R with the K YPAD.
4. Press the DIAL button or wait for call to connect..
5. HANG UP.
Call Transfer – Consult
Allow incoming calls to be transferred to another line with consultation with the recei ing party.
Using the Feature
Activate: Using the Soft Keys
1. During the call, Press the MOR soft key.
2. Press the TRNSF R soft key. This will place the caller on hold and pro ide dial tone.
3. Enter the transfer NUMB R with the K YPAD.
4. When the second party picks up you may consult with them.
5. Press the TRNSF R soft key to transfer the call.
6. Press the NDCALL soft key and then the R SUM soft key to return to the first caller without
transferring the call.
Call Transfer – To Voicemail
Allow incoming calls to be transferred to any user’s oicemail.
Using the Feature
To Transfer a call directly to voicemail
1. During the call, Press the MOR soft key, Then press the TRNSFR soft key. This will place the caller
on hold and pro ide dial tone.
2. Dial *55+ XT NSION, Then press the DIAL soft key.
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Call Waitin
This feature enables a user to answer a call when engaged in another call. When a second call is recei ed while a user
is engaged in a call, the user is informed ia a call waiting tone.
Using the Feature
Retrieving the Second Call
1. Press the ANSW R soft key, or press the LIN BUTTON of the incoming call.
Getting Bac to the First Call
1. Press the LIN BUTTON for the first call.
2. Press the R SUM soft key.
Cancel Call Waitin Per Call
Allow users to turn off call waiting on a call-by-call basis.
Using the Feature
1. GO OFF HOOK.
2. Press *70. You will hear a stutter dial tone then a normal dial tone.
3. Dial the NUMB R of the party you wish to call.
Caller ID Blockin Per Call
Allow users to block their caller ID on a call-by-call basis.
Using the Feature
1. GO OFF HOOK.
2. Press *67. You will hear a stutter dial tone then a normal dial tone.
3. Dial the NUMB R of the party you wish to call.
Caller ID Delivery Per Call
Allow users to deli er their caller ID on a call-by-call basis when they ha e turned on the Caller ID Blocking feature
within the Web Portal.
Using the Feature
1. GO OFF HOOK.
2. Press *65. You will hear a stutter dial tone then a normal dial tone.
3. Dial the NUMB R of the party you wish to call.
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Dialin
Enable a user to make a call to another party.
Using the Feature
Placing a Call
1. Pick up HANDS T or press the N WCALL soft key.
2. Enter the number you wish to call.
3. Press the DIAL soft key, or wait to connect.
Do Not Disturb
Allow users to set their station as una ailable so that incoming calls are gi en a busy treatment. Depending on how
the user has set up their busy treatment, the callers will be directed to oicemail or forwarded to another line.
Using the Feature
Activate: Using the Soft Keys
1. Press the M NU button.
2. Enter 2 with the K YPAD.
3. Enter 3 with the K YPAD.
4. Press the Y S soft key.
5. Press the SAV soft key.
6. Press the BACK soft key.
7. Press the XIT soft key.
Deactivate: Using the Soft Keys
1. Press DND soft key.
Activate: Using the Feature Code
1. GO OFF HOOK
2. Press *78
Deactivate: Using the Feature Code
1. GO OFF HOOK
2. Press *79
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Hold
Allows user to place a call on hold and retrie e it.
Using the Feature
Activate: Using the Soft Keys
1. Press the HOLD soft key.
Deactivate: Using the Soft Keys
1. Press the R SUM soft key.
Last Number Redial
Allow the user to redial the last number dialed with a feature code or a button.
Using the Feature
1. Press the R DIAL soft key.
Extended Functionality
1. GO OFF HOOK
2. Press *07.
Speed Dial 100
Allow a user to use a feature code and 2 digits to complete a call.
Using the Feature
Configure
5. GO OFF HOOK.
6. Press *75. You will hear a stuttered dial tone then a normal dial tone.
7. Using the K YPAD Enter the Speed Dial 100 Code 00-99 plus the NUMB R you want to associate
with it and then press the # key.
8. The IVR will notify you whether or not the programming was successful.
Use
1. GO OFF HOOK.
2. Press #
3. Press the Speed Dial 100 Codes 00-99.
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Speed Dial 8
Allow a user to hit only one button to complete a call.
Using the Feature
Configure
1. GO OFF HOOK.
2. Press *74. You will hear a stuttered dial tone then a normal dial tone.
3. Using the K YPAD Enter the Speed Dial 8 Code 2-9 plus the NUMB R you want to associate with it
and then press the # key.
4. The IVR will notify you whether or not the programming was successful.
Use
1. GO OFF HOOK
2. Press the Speed Dial 8 Code 2-9 using the K YPAD.
Voicemail
Allow a user to hear messages left in their oicemail box.
Using the Feature
From your des phone
1. Press the M SSAG S button.
2. Enter your PASSWORD.
3. To na igate, follow the IVR choices.
From Outside the Office:
1. Dial your phone NUMB R.
2. When the oice mail system answers, press the * key.
3. Enter your PASSWORD.
4. To na igate, follow the IVR choices.
Menu
Key
Sa e #
Delete 7
Replay Message / Skip En elope 2
Fast Forward 3
Rewind 4
Play Message En elope 5
Call Back Sender 8
Go to Menu 2 9
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