Cisco CM 7 User manual

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OL-17349-01
QUICK START GUIDE
The Cisco Unified IP Phone for
Administrative Assistants
1What’s on my desk?
2Hello, thanks for calling
3Could you hold, please?
4Let me transfer you
5Can’t talk right now
6My phone, your number
7We (all) need to talk
8I’ll call you
9Tips & hints
1 What’s on my desk?
Congratulations! Your new Cisco Unified IP Phone
has arrived. It can help you manage your boss’s
phone communications by enabling you to:
• Share your boss’s phone extension on your
phone so you can answer calls, transfer calls,
and forward calls to voice mail.
• Set up and manage impromptu phone
conferences.
• Make phone calls more efficiently using speed
dial, predial, and redial.
• View current and missed calls.
• Handle calls on multiple lines (if available).
2 Hello, thanks for calling
When a new call rings on your phone, you’ll see
these indicators:
• A flashing amber line button .
• An animated icon next to the button.
• A call window that displays caller ID.
To answer the call, lift the handset. Or press the
flashing amber button or the Answer softkey.
If you get a second call while you’re talking on the
first call, a second window opens.
Press the Answer softkey to connect the second call
, which puts the first call on hold
automatically.
Keep these tips in mind when you’re handling
multiple calls:
• The softkeys across the bottom of your phone
screen affect the active window only.
• The active window is darker than the other
windows.
• You can use the navigation button below your
phone screen to move between windows.
3 Could you hold, please?
To put a call on hold, press the Hold softkey.
The hold icon appears and the line button
flashes green .
To retrieve a call from hold, press the flashing
green button or the Resume softkey.
Keep in mind:
• Pressing the Answer softkey to connect a new
call puts an existing connected call on hold
automatically.
• Before using Resume, make sure the
appropriate call window is active (the active
window is darker). If necessary, navigate to it.
4 Let me transfer you
To transfer a call:
1. Start from a connected call (not on hold).
2. Press the Tran sfer softkey.
3. Dial the transfer recipient’s number (or use
speed dial).
4. Wait for the recipient to answer or skip to
Step 5.
5. Press Tra nsf er again to complete the transfer.
5 Can’t talk right now
Using Immediate Divert
To easily send a call to voice mail, just press iDivert
when the call is ringing, connected, or on hold.

Using Call Forward All
To redirect all incoming calls to another number:
1. Press the CFwdALL softkey.
2. Enter a phone number, or press a speed dial
button or the Messages button (to
forward to voice mail).
To verify that Call Forward All is active, look for
the call forward icon and the “Forwarded to”
phone number.
To cancel Call Forward All, press CFwdALL again.
(You may need to press the more softkey first.)
To use forwarding on a non-primary line (such as a
shared line), go to your User Options web pages.
Your system administrator has details.
6 My phone, your number
If you and your boss share a line, you share a phone
number. When a call comes in on the shared line,
you or your boss can answer it.
If you answer a call on the shared line that your
boss should take, you can put the call on hold and
ask your boss to resume the call from his or her
phone. Or you can transfer the call to your boss’s
primary line. See sections 3and 4 for help using
Hold and Transfer.
How will you know when your boss is talking on
the shared line? Look for indicators on your phone:
• A red shared line button .
• The remote-in-use icon next to the button.
• Caller ID for your boss’s call (unless blocked).
Your boss sees similar indicators on his or her
phone when you’re talking on the shared line.
Your boss can also “barge” a call that you’re
handling on the shared line. Barging a call means
joining your conversation by turning the call into a
conference. In this case, you’ll typically hear a beep
and your phone screen will change to display
conference details.
When barging, your boss may have added
participants to the call. To see who’s on the line,
press the ConfList softkey.
7 We (all) need to talk
To create a conference call, choose from two
features:
• Use the Conference feature when you want to
call each participant.
• Use the Join feature when you want to
combine existing calls that are already on your
phone (connected or holding).
Using Conference to call participants
1. Start from a connected call (not on hold).
2. Press the Confrn softkey.
3. Enter a participant’s phone number.
4. At any time after the call starts ringing, press
Confrn again to begin the conference.
Repeat these steps to add participants.
Using Join to combine existing calls
There are different ways to use Join. Follow these
steps when the calls that you want to combine are
on a single phone line (only one line button is lit).
1. Start from a connected call (not on hold).
2. Press the Join softkey. (You may need to press
the more softkey first.)
3. Press Join again to begin the conference.
Tips
• To combine calls that are on multiple phone
lines (more than one line button is lit), press
Join, then press the flashing green button
for the line with the other call(s).
• If a line has multiple calls, you may need to
press Select to choose which calls to join .
• To see who is participating in a conference,
press the ConfList softkey.
8 I’ll call you
Use these dialing tips to make calling easier:
• To predial—Dial the number without lifting
the handset, then press Dial.
• To redial—Press the Redial softkey, or press
the Navigation button to see your recently
placed calls.
• To view missed, placed, or received
calls—Press the Directories button and
choose a call log.
• To dial from a directory—Navigate to an item
in the directory and press Dial. If you need to
edit the number first, press EditDial.
• To speed dial—Press a speed-dial button, enter
an Abbreviated Dial code, or use Fast Dial.
Ask your system administrator which
speed-dial feature is right for you.
9 Tips & hints
How do I use my phone with a headset?
Keep the headset button lit and use softkeys to
place and end calls.
How do I set up speed-dial buttons?
Any of the unassigned buttons to the right of your
phone screen can be converted to speed-dial
buttons. To set up speed-dial buttons and change
some of your line settings, use a web browser on
your computer to access your Cisco Unified CM
User Options web pages. Ask your system
administrator for the URL and more information.
How do I find the softkeys I need?
If you are having trouble finding softkeys or
frequently use the more softkey, ask your system
administrator to rearrange your softkeys or assign
some functions to line buttons.
How can I help my boss use his or her phone?
Read the User Guide for your boss’s phone. This
card covers only a few of the available features.
Where can I find a complete User Guide?
http://www.cisco.com/en/US/products/hw/phones/
ps379/products_user_guide_list.html