Cisco 7911 User manual

Cisco 7911 IP Phone Cheat Sheet
Name Description
1 Cisco IP
phone model
type
Shows the Cisco IP phone model number.
2 LCD screen Displays information such as line/call status, phone number, and soft
key tabs.
3 Soft keys Engages the functions displayed on the corresponding LCD tabs.
4 Navigation
button
Scrolls through text and selects features that are displayed on the LCD
screen. Provides shortcut access to the Speed Dial menu when the
phone is idle.
5 Menu button
Provides access to phone services.
6 Hold button
Places an active call on hold. Resumes a held call.
7 Keypad Functions like a traditional telephone keypad.
8 Volume
button
Increases or decreases handset volume and on-hook ring volume.
9 Handset with
indicator
light
Functions like a traditional handset.
Cisco 7911 IP Phone

Cisco 7911 IP Phone Cheat Sheet
Changing the Ringer Type
Press the Menu button
Select Settings
Select User Preferences
Select Rings
Press the Select softkey
Press the Scroll key to view different
ring types
Press Play soft key to hear ring types
Press Select and then Save sof key to
choose ring.
Adjusting the Ringer Volume
Press the Volume key to hear a
sample ring
Press the up or down Volume key to
adjust volume
Adjusting the Handset Volume
While on a call, press the up or down
volume button
Press the Save softkey
Placing a Call
You can place a call with the Cisco IP
Phone 7911 in any of the following ways:
Lift the handset
Dial the number using 9 to get an
outside line.
iDivert
When your line rings, you may press
the iDivert softkey to send the call
directly to your voicemail.
Redialing the Last Number Dialed
Lift the handset
Press the Redial softkey
Muting a Call
While on a call, you can mute the handset
which prevents the party to whom you are
speaking from hearing.
Press Monitor softkey.
To disengage mute
Press MonOff button again.
Placing a Call on Hold
While on a call, you can place the call on
hold, so that the caller cannot hear you
and you cannot hear the caller.
Press the Hold button to place a call
on hold and press it again to resume
the call
Transferring a Call
Transfer allows you to send a call to
another extension.
To perform a transfer:
Press the Transfer softkey.
Dial the number to which you wish to
transfer the call
Listen to ringing (if so desired)
Announce the caller (if so desired)
Press Transfer soft key again
Hang up
To perform a transfer directly to
voicemail:
Press the Transfer soft key.
Dial “*” + the number of the mailbox
to which you wish to transfer the call.
Press Transfer soft key again
Hang up
If the party refuses the call
Press the Resume soft key to return to
the original call.
Conference Calling
Conferencing a call allows up to 4
different people on one phone call.
To conference answer the call
Press the More soft key.
Press Confrn soft key
Dial the number you want to
conference (outside line 9) or
extension.
Hit Confrn to bring in all the users.
Call Park
Call Park allows you to place a call on
hold and allow anyone in the office to
retrieve the call.
Answer the call.
Press the More soft key.
Select the Park soft key.
Note where call is parked (i.e. #5)
To retrieve a parked call
Pick up the handset and type in the
parked number (i.e. #20)
Call Pickup
Call pickup allows you to answer phone
calls either within your predefined pickup
group.
If you hear the phone ringing that
you want to answer simply pick up
the handset, select More, select
PickUp, then the phone will start
ringing on your handset, press
Answer if you would like to answer
the phone call.
Forwarding All Calls
Forward all Calls allow you to redirect all
of calls to another phone.
Press the CFwdAll soft key
Listen for two beeps
Enter the number to which you want
to forward calls
Look for flashing right arrow to
appear in upper-right corner of LCD
(confirmation)
Look for message on LCD with the
number your calls are forwarded to
To cancel forwarding of all calls
Press the CFwdAll soft key
Listen for one beep
Viewing or Dialing Missed Calls
Missed calls option on the Directory
menu allows the user to view call history
and call back missed calls.
Press the Menu button
Navigate to the Directories option
and press the Select softkey.
Navigate to the Missed Calls option
Look at call history on LCD
Press EditDial soft key to prepend
the necessary “9” to return call.
Press Exit soft key twice to exit
Directory
Making Calls from a Corporate
Directory
Press the Menu button.
Navigate to the Directory option and
press the Select softkey.
Use the scroll key to select
Corporate Directory
Press the Select soft key to display
the directory
Use the scroll key to select the search
option
Use the numbers corresponding to
the letters on the dialing pad
Press the Dial soft key to dial
number
Setting Up Voice Mail
Press Messages softkey
Default password is “198273”
Follow the guided instructions.
Accessing Voice Mail
Inside Office – your phone
Look for message waiting indicator
on handset
Press the Messages softkey
Enter your password followed by the
“#”
Inside Office – other phone or Outside
Office
Press the Messages softkey (or dial
615-230-3625)
Press “*”
Enter your extension followed by the
“#”
Enter your password followed by the
“#”