Clearwell Mobility Aguna Comfort User manual

MOBILITY SCOOTER
USER MANUAL
Aguna Comfort

www.clearwellmobility.co.uk
2
Contents
Intended Use of the Vehicle
Dashboard Controls
Freewheeling the Scooter
Tiller Adjustments
Disassembly
Assembly
Battery Charging
Simple Maintenance
Hazards
Troubleshooting
Warranty
Technical Specication
Intended Use Of The Vehicle
This vehicle is designed to help a single person (up to the maximum recommended
weight) who requires a scooter for their mobility. The scooter is intended for indoor use
in large areas and outside use up to a maximum speed of 4mph. It is not intended to be
used for towing or in use in muddy or soft areas of ground. Users could endanger
themselves and others if they are not capable of driving the scooter safely. It is up to
the users to ensure that they have the manual dexterity to drive the vehicle, adequate
sight and hearing to perceive danger in time, and can at all times operate the scooter
safely. If in doubt we suggest you consult a healthcare professional for advice.
Modications
Any modications to the specications will invalidate the warranty and may render the
vehicle dangerous.
Clearwell Mobility
Technical Support Helpline
Contents and Introduction
Page
2
3
4
5
6
7
8
9
10-11
12-13
14
15
MODEL:
SERIAL NUMBER:
DATE OF PURCHASE:
01444 253 300

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Dashboard Controls
Before driving your vehicle it is important to familiarise yourself with the controls.
Do not attempt to drive the vehicle until you have understood these instructions
To Turn On: Insert the key and turn clockwise.
To Turn Off: Turn key back anti-clockwise.
To Operate: The throttle control lever (Wig-Wag) allows you to control the forward and
reverse speed of your scooter. Place your hands on the tiller handle.
To move forward, either use your left thumb to push the left side of the throttle control
lever or use your right hand to pull back on the right side of the throttle control lever.
To reverse, either use your right thumb to push the right side of the throttle control
lever or use your left hand ngers to pull back on the left hand side of the throttle
control lever.
Battery Indicator: When the scooter is powered up, this meter indicates the
approximate battery strength. The gauge will beep when the batteries are out of charge.
Note: The vehicle must be stationary in order to get an accurate reading.
Speed Adjustment Dial: This dial allows you to preselect and limit the scooters top
speed. The image of the snail represents the slowest speed setting. The image of the
hare represents the fastest speed setting,
Horn: The horn will sound when the button is depressed.
Charging Port: The Tiller Charging port allows the batteries to be charged without
having to charge from the battery box.
Light
Switch
Charging
Port
Fuse

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4
Freewheeling the Scooter
Freewheeling the Scooter
The freewheel lever is located on the rear section of the scooter. Before driving the
scooter needs to be put into the drive position. The two positions are:
1. Drive Mode- is indicated by 'Closed'. Pull the lever backwards for this position.
2. Freewheel Mode- is indicated by 'Open'. Push the lever forwards for this position.
WARNING: Before placing your scooter into or taking it out of freewheel mode,
remove the key from the key switch. Never sit on the scooter when it is in freewheel
mode and never put your scooter in freewheel mode on any incline.
Drive Mode (Closed) Freewheel Mode (Open)

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Tiller Adjustments
Tiller Adjustment Knob
• Loosen the tiller adjustment knob by turning
anti-clockwise- see diagram.
• Raise the tiller to the required position.
• Fully tighten the adjustment knob by turning
clockwise making sure the tiller is securely
positioned with the teeth fully engaged
together.
Tiller Lock
• The scooter has been provided with a tiller lock which makes transporting and
carrying the scooter easier. It is only to be used when the scooter is dismantled, either
for transportation or storage.
• To unlock- fully press the tiller lock button down then quickly release your nger. The
button will spring up to the unlocked position. The tiller will now move sideways.
• To lock- set the wheels to be directly facing forward, press the tiller lock button down
rmly and release your nger. The button will stay down in the locked position.
Tiller Adjustment
Knob
Tiller Lock in unlocked position Tiller Lock in locked position
WARNING: Never operate the scooter unless the tiller is raised, the teeth are fully
engaged and the tiller adjustment bolt is fully tightened and securely positioned.
WARNING: Never drive the scooter with the tiller lock in the locked position.

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6
Disassembly
Disassembly
You can disassemble the scooter into ve main pieces: the basket, the front section,
rear section, seat and battery box as shown:
Disassembly Procedure
1. Remove the seat- Stand behind the scooter and fold the seat back down, then with
both hands lift seat directly upwards.
2. Remove the battery box- Grip the battery box handle rmly and lift directly upwards
and off the scooter.
3. Remove the basket- Stand in front of the scooter and lift basket directly upwards off
the basket bracket.
4. Fold down the tiller- Loosen the tiller adjustment knob by turning anti-clockwise and
carefully lower the tiller. With the tiller in its lowered position, tighten the adjustment
knob by turning clockwise making sure the tiller is securely positioned and locked (see
page 5).
Basket Front Secon Rear
Secon
Seat Baery Box
Disconnecting Front & Rear Section
• Lift the tiller splitter knob as shown on
the diagram. The front and rear sections
will then be disconnected.
CAUTION: Lifting weight beyond your
physical capability may result in
personal injury. Ask for assistance when
necessary.

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Assembly
Connecting Front & Rear Sections
• Connect the front and rear section by aligning them and gently lifting the front
section onto the two hooks of the rear section. Make sure the rear section is tipping
back to allow the front section to lower into the correct position.
• Make sure the front and rear sections are securely and correctly connected.
Seat Post
• Adjust seat post to your required height by using the seat post pin provided. Then
securely tighten the seat post retaining screw.
Fitting Battery Box and Basket
• Carefully lower the battery box into position on the scooter making sure the box is
securely and fully connected to the battery connector.
• Place basket onto bracket and make sure it is securely xed.
Fixing Seat
• Stand behind the scooter and with both hands lower the seat onto the seat post
making sure the seat is straight above the seat post. If the seat is not straight on the
seat post you will not be able to fully lock the seat.
• Fix arm rests and adjust to the required width, then tighten arm rest retaining screws
securely.
Assembly
NOTE: Ensure you have sufcient room when disassembling or assembling your
scooter to move the parts around. No tools are required to disassemble or assemble
your scooter.
CAUTION: Make sure the seat is fully locked onto the seat post before sitting.

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8
Charging Your Batteries
• Turn off the scooter power and remove the
key
• Slide away the cover of the charger outlet
point positioned on the front of the battery box
or tiller charging port as shown.
• Put the charger plug into the outlet point.
• Do not switch on the battery charger until all
the plugs are in position.
• The LED light on the battery charger will show
amber when charging. The LED light on the
battery charger will show green when the
batteries are fully charged.
Battery Charging
• Turn off the mains power to the charger before removing the charger plug from the
charging outlet.
WARNING: Never attempt to open or disassemble the charger, risk of explosion and
electric shock if batteries are charged when incorrectly wired. Also, risk of electric
shock and damage to the battery if it gets wet.
General Information
• Your scooter requires 2x lead acid batteries that are sealed and maintenance free.
They are recharged by the supplied off-board charging system or via the tiller charging
port.
•Fully charge your travel scooters batteries 10-12 hours before using it for the rst
time. Charge the batteries daily after every discharge even after partly discharge.
• If the battery indicator has reached the red LED, charge the batteries for 16 hours
minimum, ignoring the charge complete display.
• Even if the scooter is unused for a long period of time, the batteries should have a 24
hour charge once a week to ensure both batteries are fully charged.
• Do not charge your batteries under extreme temperatures, high temperatures above
30ºc are not recommended as well as low temperatures under 10ºc.
EMI/RFI
All electrically powered vehicles, including scooters are susceptible to
Electromagnetic Interference / Radio Frequency Interference (EMI / RFI). This
interference could result in abnormal, unintended movement of your scooter. The FDA
has determined that each make and model of scooter can resist EMI / RFI to a certain
level. This product has been tested and has passed an immunity level of 20 V/m.

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Simple Maintenance
Maintenance should only be carried out by a qualied engineer.
You should check the following before each journey:
1. Visually check the tyres for damage.
2. Check the steering moves freely.
3. The tiller knob is tight.
4. The seat is located correctly and locked.
5. Check the armrests are secure.
6. Batteries are fully charged.
7. The front basket is secure.
Circuit Breaker
There is one button for the circuit breaker (located on the battery pack) if the power
switch is 'ON' and the battery gauge does not move, it is possible an electric current has
overloaded the scooter. Reset the circuit breaker by pressing this button.
Anti-tip Wheels
These are factory tted and should not be removed. The anti-tip assembly is bolted
to the rear frame of the scooter. Never use the scooter without the anti-tip wheels
tted.
Inspecting Tyres
The condition of the tyres depends on how you drive and use your scooter.
Please check the tread depth regularly. Replace the tyres when the tread depth is less
than 0.5 mm.
Important- Possible Faults
As you get used to your vehicle you will get a feel for how it behaves. If something feels
unusual, for instance the vehicle does not accelerate or brake smoothly, the brakes are
not holding on a slope or the steering feels different; contact Clearwell immediately
and explain to an engineer what the problem is, as this will help diagnose the problem.
Cleaning the Scooter
Ensure the controller is switched off before cleaning.
The scooter should be wiped over once per week with a slightly damp (not wet) cloth.
Make sure to dry thoroughly after cleaning.
IMPORTANT: Do not use a hose or pressure or steam washer to clean your scooter.
Cleaning the Control System
Clean the control system and the keypad with a cloth dampened with diluted detergent.
Be careful not to use excessive water or force when cleaning the control keypad.
Simple Maintenance

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10
Hazards
Getting On and Off the Vehicle
• When getting on, make sure that the vehicle is on level ground and not in freewheel
mode.
• Ensure that the armrests are secure.
• When getting off, park on level ground, turn off the ignition and remove the key
before leaving your seat.
Tiller Lock Knob
•Never drive with the tiller lock knob in the locked position, as injury could result from
not being able to turn.
Kerbs and Obstacles
• Do not ride up kerbs or obstructions higher than that in the Technical Specication
Sheets.
• Always tackle kerbs and obstacles head on.
• The anti-tip rollers at the rear of the scooter may contact the kerb as you descend,
this may cause a noise, which is normal.
• Take great care to avoid tipping.
• Never make sharp turns on slopes.
Try to avoid crossing slopes - always try to drive straight up and down the slope -
never reverse down a slope.
Going Up a Hill
• Lean forward when going up hill.
• Make sure you have enough speed to climb the slope.
• Do not stop or turn the vehicle around.
• If you have to turn whilst going up an incline keep going until you reach a level area.
• If you have to start on an incline, lean forward and apply power slowly.
• Consider adjusting your seat forward if you’re not comfortable with the gradient.
Going down a hill
• When going down a hill lean back in the seat, and turn the speed control dial to low.
• If you are not comfortable with the hill gradient, consider adjusting your seat position
further back.
Ramps
• When using a ramp for access, please ensure that it is capable of taking the combined
weight of the scooter and yourself and ensure that the ramp is stable and properly
secured.

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Stowed Transport
•Follow the disassembly instructions to correctly dismantle your scooter for stowed
transport.
Transportation in Vehicles
• This scooter is not suitable to use as a seat in a vehicle, it has not been crash tested.
• For transportation by road, rail, sea or air, please contact the appropriate carrier.
Turning
• Slow down and look in the direction you are travelling.
• Sound the horn on blind corners.
Bad Weather
• This product should not be used in snowy or icy conditions.
• Ice, snow and slippery surfaces such as manhole covers, wet grass and drains can
affect braking and steering.
Solid Tyres
• Your vehicle is tted with solid tyres. Regularly check them for signs of damage or
wear.
Front Basket
• The basket mounted on the front has a weight limit of 10lbs (5kgs). Do not
exceed this as it could affect the steering.
Handlebars
• Do not carry or attach anything to the handlebars. Anything attached to the
vehicle handlebars will affect the control of the vehicle.
Floor Area
• Do not use the oor area to carry additional items.
Other Items
• Only t approved products or accessories.
Child Safety
• This product is designed to be operated by adults.
• Children should not be allowed to tamper with the controls or play on the vehicle.
• Do not carry children as passengers, this product is designed for single person use
only.
Hazards

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12
Troubleshooting
Troubleshooting Guide
This table is a guide to fault nding. The diagnostic ash codes for your scooter are
designed to help you perform basic troubleshooting quickly and easily. A diagnostic
ash code ashes from the Power light in the event one of the conditions listed below
develops.
Flash
Codes
Condition Solution
1 Battery charge is too low Charge batteries
2 Battery charge is depleted Charge batteries
3 The scooters battery voltage is too high to
operate the scooter
Unplug charger and/or turn key off, then
back on again. If traveling down a slope,
reduce scooter speed to the minimum
setting
4 Power time exceeded Turn the scooter off for a few minutes
then turn it back on
5 Brake error Ensure the manual freewheel lever is in
the drive position and restart the scooter.
There is a fault with the magnetic brake
or wiring - contact your authorised dealer
for assistance.
6 Throttle control lever not at centre position
at start up
If the batteries are fully charged, then
return the throttle control lever to centre
position, turn scooter off and back on.
7 Speed pot error Contact Clearwell Mobility for assistance
8 Motor voltage error Contact Clearwell Mobility for assistance
9 Other internal errors Contact Clearwell Mobility for assistance

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Troubleshooting
Symptom Possible Solution
Scooter does not move 1. Key switch is not 'ON'
2. Main circuit breaker tripped
3. Brake release lever in 'Freewheel
Mode'
4. Charger connected to outlet
5. Battery power low
6. Scooter shuts down to conserve
battery
7. Controller error
1. Turn key switch 'ON'
2. Reset circuit breaker
3. Place lever in 'Drive Mode'
4. Disconnect charger
5. Recharge battery
6. Turn key switch 'OFF' then 'ON'
7. Check power light for Flash Code
(see previous page)
Range less than
expected
1. Charging too infrequently
2. Defective or worn out battery
3. Cold weather reduces battery life
4. Defective charger
1. Charge scooter more often
2. Load test batteries, if necessary
replace
3. Allow batteries to reach room
temperature and then fully recharge
4. Contact your scooter dealer
Brake squeals 1. Dirt in brake pad 1. Blow dirt out with air pressure hose
Brake release lever
sticks
1. Rust and corrosion 1. Spray ball detent area with
lubrication oil

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14
Warranty
Repairs- After Sales Service
Your original receipt acts as your
guarantee and conrms your guarantee
period. Please make sure you retain it.
The guarantee does not cover you against
faults caused by accidental damage or
misuse. For further details visit www.
clearwellmobility.co.uk/warranty-
information. If your purchase is not
working correctly, please refer to the
‘troubleshooting’ chapter in this manual.
If a fault occurs which you cannot resolve
through following the advice and
information contained within this
instruction manual, the next step is to
contact Clearwell Mobility on 01444 253
300.
When you contact Clearwell Mobility you
will need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of fault
4. The purchase date as found on your
receipt
5. The model and serial number of your
scooter (These can be found on the label
stuck to the outside of your scooter pack).
IMPORTANT: If you call out an engineer
to a fault listed under the heading
‘troubleshooting’ or to repair a fault
caused by incorrect use, a call out charge
will be made even if the scooter is under
guarantee.
Spare Parts
Always insist on genuine spare parts
An authorised Clearwell Mobility
engineer should service this product and
only genuine spare parts should be used.
Under no circumstances should you
attempt to repair the product yourself.
Repairs carried out by inexperienced
persons may cause injury or further
damage to the equipment.
One Year Warranty
Clearwell Mobility warrants its products
against defects in materials and
workmanship for a period of one year,
providing the products are operated and
maintained in accordance with the vehicles
owners manual. This warranty is limited to
the original purchaser.
If a defect appears within the warranty
period and the purchaser has given
Clearwell Mobility immediate notice, the
company will repair or replace the part. Any
description, specications, samples,
models, bulletins or similar materials used
in connection with the sales of Clearwell
Mobility products are for the purpose of
identifying the equipment and are not to be
construed as expressed warranties.
Clearwell Mobility shall not be liable for
any indirect or consequential damages.
Clearwell Mobility’s liability on any claim
of any kind including negligence for any
loss or damage arising out of, connected to,
or resulting from the design, manufacture
or use of the equipment shall in no case
exceed the price paid by the purchaser for
the equipment.
This limited warranty does not cover
normal maintenance service, or periodic
adjustments necessitated by normal wear
and tear.

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Technical Specication
SPEC
Weight capacity 21st (135kg)
Overall length 41" (103.5cm)
Overall width 19" (49cm)
Overall height 36" (92cm)
Total mass (without batteries) 35.5kg
Total mass (with batteries) 44kg
Mass of the heaviest part 14.5kg
Max angle capacity 10º
Max. speed forward 4mph (6km/h)
Suspension Full active front & rear
Seat height 400-480mm
Seat width 460mm
Turning radius 54" (137.0cm)
Range Up to 10miles (16m)
Battery charger 2 amp
Battery type 2 x 12V 12AH AGM
Charging type Battery box/Tiller
Motor 180W
Brake Automatic Electromagnetic
Ground clearance 2" (5.5cm)
Tyres 190mm (7.5") Solid Puncture Proof
Lights Front LED

Clearwell Mobility
21 Albert Drive
Burgess Hill
West Sussex
RH15 9TN
Call Us: 01444 253 300
www.clearwellmobility.co.uk