Coca-Cola FREESTYLE 9000 User manual

page 1 | section category
9OOO User Guide

page 2 | section category
Coca-Cola Freestyle® 9OOO utilizes micro-dosing technology and stores all beverage components
separately until the moment the drink is poured, ensuring a fresh, great tasting beverage every time.
This guide provides general tips and
proper maintenance procedures for your
Coca-Cola Freestyle® 9000 dispenser.
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company

external components • • • • • • • • • • • • • • • • • • 2
internal and backroom components •••••••••3
pouring a drink ••••••••••••••••••••••4
(standard and ADA interface)
access dashboard ••••••••••••••••••••5
when to replace an ingredient cartridge ••••••6
replacing an ingredient cartridge ••••••••••7
handling ingredient cartridges ••••••••••••8
HFCS sweetener dashboard reset ••••••••••9
replacing HFCS sweetener •••••••••••••• 10
replacing NNS sweetener •••••••••••••••11
check/refill ice ••••••••••••••••••••• 12
cleaning nozzle and exterior surfaces ••••••• 13
cleaning NNS area and drain••••••••••••• 14
cleaning ice chute ••••••••••••••••••• 15
small parts & cleaning tips •••••••••••••• 16
daily, weekly, and monthly tasks •••••••••• 17
prohibit dispense•••••••••••••••••••• 18
unlock the dispenser ••••••••••••••••• 19
calorie display feature ••••••••••••••••20
equipment
operations
product replacement
maintenance
contents
For crew training videos,
visit www.iLearnCoca-ColaFreestyle.com
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company

page 2 | equipment
external components
Ice Bin Lid*
Touch Screen
Push Button
Nozzle
Ice Lever
Cup Support
RFID Reader
ADA Interface
Upper Door
Status Indicator
Lower Door
Manual Door Release
The Coca-Cola Freestyle® 9000 Dispenser is equipped with
a “Status Indicator” light in the upper right corner to notify
the store operator when the dispenser is out of product,
sweetener, or attention is required.
The “status indicator light” turns on as “solid Red” or “flashing Red”
and generates an error code to signify attention is required
(pictured in the diagram).
* Not applicable with top mounted ice maker.
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company

123456
123456
123456
UNIT
FLOW
CONTROL
BTM
SHELF
MID
SHELF
TO
P
SHELF
AC
page 3 | equipment
internal and backroom components
Manual On/Off Switch
Upper Door Release Latch
Double Cartridge Slots
Single Cartridge Slot
Non-Nutritive Sweetener
(NNS)
Water Filtration System
Water Booster
Carbon Dioxide (CO2)
Gauge
Cartridge Storage
NNS Storage
BIB Pump
HFCS Sweetener
On/Off Switch
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company

page 4 | operations
pouring a drink
Step two
Find your favorite beverage using the touch screen.
Note the touch screen will time out after 7 seconds and
return to the home screen.
Select “all drinks” to view all brands
or a specific category.
Next, choose a specific brand to
see all available flavor options.
Pick your favorite flavor and then push and hold lighted
PUSH button to dispense drink. Release PUSH button
when desired fill level is reached.
Using the ADA interface
The ADA interface allows people
with reach challenges (such as
those in wheelchairs) to use
the Coca-Cola Freestyle®9000
dispenser without having to
reach the touch screen.
Step one
Place your cup under the ice chute and press lever
to dispense ice.
Press to activate the ADA Interface
Press arrow to browse to the right
and press arrow to browse left
Press to pour beverage selected
NOTE: The ADA screen will revert back to the
standard home screen after one minute of inactivity,
or press “ADA Exit Button” in the upper right corner.
push button
ice lever
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company

Scanning Cartridge
Locate the RFID Tag (white stripe along the
top of cartridge), scan the RFID tag in front of
the RFID Reader (Coca-Cola®Bottle image).
This will open the lower door.
Interpreting Dashboard Interface Icons
access dashboard
OK
page 5 | operations
Coke
10 / 26 / 14
100% To Empty
CokeZero
10 / 26 / 14
100% To Empty
DietCoke
10 / 26 / 14
100% To Empty
CFDietCoke
10 / 26 / 14
100% To Empty
Pibb
10 / 26 / 14
100% To Empty
Barqs
10 / 26 / 14
100% To Empty
Sprite
10 / 26 / 14
100% To Empty
MMLemonade
10 / 26 / 14
100% To Empty
SeagramsGingerAle
10 / 26 / 14
100% To Empty
MelloYello
10 / 26 / 14
100% To Empty
HiC
10 / 26 / 14
100% To Empty
Powerade
10 / 26 / 14
100% To Empty
Raspberry
10 / 26 / 14
100% To Empty
Cherry
10 / 26 / 14
100% To Empty
Peach
10 / 26 / 14
100% To Empty
Strawberry
10 / 26 / 14
100% To Empty
FruitPunch
10 / 26 / 14
100% To Empty
Grape
10 / 26 / 14
100% To Empty
Fanta
10 / 26 / 14
100% To Empty
Dasani
10 / 26 / 14
100% To Empty
Lime
10 / 26 / 14
100% To Empty
Vanilla
10 / 26 / 14
100% To Empty
Lemon
10 / 26 / 14
100% To Empty
Orange
10 / 26 / 14
100% To Empty
OK
Sold-out
Expired
Agitation Needed
Prime Needed
Invalid - Remove
HFCS
10 / 26 / 14
NNS
10 / 26 / 14
HFCS Water Ice Carb Water Product
Agitation
Switches And
Locks
Lighting
Errors Alerts Notices
User Interface
Operating System System Conguration Service Menu Language
Dashboard
Customer ViewUser Mode: CrewERR R
Operating System System Conguration Service Menu Language
Dashboard
There are two ways to access the dashboard:
1. Secret Handshake.
2. By scanning RFID tag on cartridge.
Secret Handshake
Select Coca-Cola® from the All Brands screen.
Select Coca-Cola again. In the upper right
corner (as illustrated) touch the screen three
times, starting at the top to make a counter
clockwise triangle.
Sold-Out Expired Agitation Needed Prime Needed Invalid - Remove
1
23
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company

page 6 | product replacement
when to replace an ingredient cartridge
Replacing ingredient cartridges
starts with knowing when a
cartridge is empty or unavailable.
The example above shows the cherry ingredient
cartridge is empty, as a result cherry vanilla Hi-C®
is grayed out and cherry Hi-C®shows unavailable
when the user touches the cherry Hi-C®icon.
To view the amount of ingredient remaining
within each cartridge, reference the level indicator
next to the brand flavor.
Coke
9 / 26 / 14
100% To Empty
CokeZero
10 / 26 / 14
100% To Empty
DietCoke
10 / 26 / 14
100% To Empty
CFDietCoke
10 / 26 / 14
100% To Empty
Pibb
10 / 26 / 14
100% To Empty
Barqs
10 / 26 / 14
100% To Empty
Sprite
10 / 26 / 14
100% To Empty
MMLemonade
10 / 26 / 14
100% To Empty
SeagramsGingerAle
10 / 26 / 14
100% To Empty
MelloYello
10 / 26 / 14
100% To Empty
HiC
10 / 26 / 14
100% To Empty
Powerade
10 / 26 / 14
100% To Empty
Raspberry
10 / 26 / 14
100% To Empty
Cherry
10 / 26 / 14
5% To Empty
Peach
10 / 26 / 14
100% To Empty
Strawberry
10 / 26 / 14
100%
To Empty
FruitPunch
10 / 26 / 14
100% To Empty
Grape
10 / 26 / 14
100% To Empty
Fanta
10 / 26 / 14
100% To Empty
Dasani
10 / 26 / 14
100% To Empty
Lime
10 / 26 / 14
100% To Empty
Vanilla
10 / 26 / 14
100% To Empty
Lemon
10 / 26 / 14
100% To Empty
Orange
10 / 26 / 14
100% To Empty
OK
Sold-out
Expired
Agitation Needed
Prime Needed
Invalid - Remove
HFCS
10 / 26 / 14
NNS
10 / 26 / 14
HFCS Water Ice Carb Water Product
Agitation
Switches And
Locks
Lighting
Errors Alerts Notices
User Interface
Operating System System Conguration Service Menu Language
Dashboard
Customer ViewUser Mode: CrewERR R
Operating System System Conguration Service Menu Language
Confirm the cartridge has been inserted into the correct
slot and press “PRIME” on the cartridge replacement
screen.
A new screen listing all brands/secondary flavors that require
priming will appear. Press “Auto Prime”. REMINDER: The
prime process lasts approximately 5-10 seconds
depending on cartridge size, i.e., single or double.
The process should NEVER be interrupted to
dispense a drink.
Press “OK” once priming is complete.
NOTE: Only press the Prime button ONCE! Pressing it more
than once will needlessly repeat the Prime.
Priming an ingredient cartridge simply removes any trapped
air in the line and ensures guests receive a consistent, quality
beverage. After replacing an empty cartridge follow the on-
screen messages outlined below:
Customer ViewUser Mode: CrewERR
Return To Dashboard
Manual Oerride
Prime
Replace Ingredients
Operating System System Conguration Service Menu Language
Customer ViewUser Mode: CrewERR
Please prime/purge all newly inserted packages below:
Dasani ingredient appear to be expired.
Remove
Coke temporarily unavailable - needs agitation.
Prime
Return To Dashboard
Auto Prime Help
Please wait while the system agitates.
Operating System System Conguration Service Menu
Please prime/purge all newly inserted packages below:
Dasani ingredient appear to be
expired.
Remove
Coke
Done
Auto Prime Ingredients
Prime: Completed
1 successful, 0 failed, 0 remaining
OK
Cartridge prime procedure.
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company

page 7 | product replacement
replacing an ingredient cartridge
Remove cartridge and tray from dispenser and separate cartridge
from plastic tray and recycle the outer paperboard box.
Remove the empty ingredient cartridge from the plastic tray.
Clean tray with Kay-5 sanitizer or detergent cleanser and wipe QPM (Quad Pump
Module) probe that inserts into cartridge with Kay-5 until cloth comes away clean.
Open new cartridge using perforated cartridge opening flap.
Remove (outer) white dust-cap prior to placing cartridge into plastic tray.
Always place ingredient cartridge into plastic tray and ensure plastic fitment from
cartridge pouch aligns with tray.
Ensure the ingredient cartridge is aligned with the slot found on the plastic tray.
Remove safety seal prior to inserting into the dispenser.
Insert cartridge and close lower door.
Follow on-screen instructions to complete the cartridge prime process
(instructions on page 6).
REMINDER Always replace any missing or damaged cartridge doors
or plastic trays immediately to prevent dispensing issues. Replacement doors and
plastic trays can be ordered by calling 1-800-241-COKE (2655)
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company

page 8 | product replacement
• Always remove and replace ONE CARTRIDGE at a time to avoid
inserting it into the incorrect slot.
• Black plastic cartridge trays should be “hand washed” only using detergent
cleanser and Kay-5 sanitizer or an approved equivalent and NEVER PLACED IN A
DISHWASHER. Placing trays in a dishwasher may warp the trays over time.
• Staging of ingredient cartridges and plastic trays for your most
popular brands and flavors will make the cartridge change-out
process more efficient and avoid delays during peak periods.
• Never stack cartridges more than six (6) high.
• Always rotate ingredient cartridges after each delivery.
• Always use your oldest ingredient cartridges on hand first,
i.e. “FIRST-IN ~ FIRST-OUT”.
• Avoid placing cartridges near any heat source, standing water,
or cleaning solutions.
Proper handling of the ingredient cartridges and plastic
trays is extremely important to ensure proper operation
of the Coca-Cola Freestyle® 9000 dispenser.
handling ingredient cartridges
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company