comfortel 1400 IP Setup guide

Advanced Information
for User Interfaces Dutch
VoIP System Telephones
Standard VoIP Telephones
COMfortel1400 IP
COMfortel2600 IP
COMfortel3600 IP

2COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Table of Contents
About this Manual ...................................................................................20
Basic Knowledge ....................................................................................21
Device Overview .......................................................................................22
Keys and LEDs.....................................................................................22
Display..................................................................................................35
Overview of Connections......................................................................39
Display Elements ......................................................................................42
home screens .......................................................................................42
Status Bar .............................................................................................48
Status Info.............................................................................................51
Apps ..........................................................................................................52
Setup Assistant.....................................................................................53
Telephony App......................................................................................53
All Apps ................................................................................................57
Indroduction to the Operation....................................................................62
Function Keys.......................................................................................62
Android Keyboard (Screen Keyboard)..................................................65
Entry and Selection Fields....................................................................68
Lists ......................................................................................................70
Configuration Manager..............................................................................71
Opening the Configuration Manager ....................................................71
Notes for Using the Configuration Manager .........................................76
Settings Configuration Manager Configuration Manager .....................83
Settings Telephone Configuration Manager .........................................85

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 3
Help...........................................................................................................88
Opening Help........................................................................................88
Telephoning .............................................................................................95
Incoming Calls...........................................................................................96
Options during an Incoming Call ..........................................................96
Accepting an Incoming Call ..................................................................98
Rejecting an Incoming Call...................................................................98
Putting a Caller On Hold.......................................................................99
Forwarding Incoming Calls ...................................................................99
Call Waiting Calls ....................................................................................101
Options during a Call Waiting Call ......................................................101
Rejecting a Call Waiting Call ..............................................................102
Accepting a Call Waiting Call..............................................................103
Forwarding a Call Waiting Call ...........................................................103
Switching Off the Call Waiting Tone....................................................104
Outgoing Calls.........................................................................................105
Options for Outgoing Calls .................................................................105
Picking up Receiver and Dialling Telephone Number.........................106
Dialling a Telephone Number with Dial Preparation ...........................107
Initiating an External Call with Calling Line Identity Restriction ..........108
Options for Unsuccessful Calls...........................................................109
Initiating Callback when Line is Busy .................................................110
Initiating Callback on No Reply...........................................................112
Initiating a Priority Call when Do-Not-Disturb is Enabled ...................113

4COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Call ..........................................................................................................114
Options during a Call ..........................................................................114
Information about a Call .....................................................................115
Sending DTMF Signals.......................................................................115
Muting a Call.......................................................................................116
Ending a Call ......................................................................................116
Query Call ...............................................................................................117
Initiating a Query Call .........................................................................117
Ending a Query Call ...........................................................................118
Options during a Query Call ...............................................................119
Toggling Between Conversations .......................................................120
Ending One of the Two Calls ..............................................................120
Connecting Both Communication Partners ........................................121
Transferring .............................................................................................122
Options for Transferring a Call............................................................122
Transferring with Announcement........................................................123
Transferring without Announcement...................................................124
Placing Call Partner in Waiting Loop ..................................................125
Calling a 3rd Internal Subscriber and Transferring them to an Active Call
Partner................................................................................................126
Conference Call ......................................................................................128
Initiating Conference Calls..................................................................128
Options during a Conference Call ......................................................128
Initiating Toggling Between Conversations during a Conference Call 129
Ending a Call With One of the Conference Call Partners...................130
Connecting Both Conference Call Partners........................................130
Ending a Conference Call Completely................................................131

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 5
Hands-Free Calling .................................................................................132
Initiating a Call in Hands-Free Calling Mode ......................................132
Ending a Call in Hands-Free Calling Mode ........................................133
Switching On Hands-Free Calling during a Call .................................133
Switching Off Hands-Free Calling and Returning to Normal Calling ..133
Loudspeaker Listening ............................................................................135
Switching On Loudspeaker Listening during a Call............................135
Switching Off Loudspeaker Listening and Returning to Normal Calling ...
135
Ending a Call in Loudspeaker Listening Mode ...................................136
Headset Call............................................................................................137
Initiating Headset Calls.......................................................................137
Ending a Call in Headset Operation ...................................................137
Initiating the Listen-in Function on the Receiver.................................138
Ending the Listen-in Function On the Receiver ..................................138

6COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Contacts and Phone Number Lists......................................................140
Contacts ..................................................................................................141
Searching and Displaying a Contact ..................................................142
Dialling from the Contacts ..................................................................143
Creating a Contact..............................................................................144
Editing a Contact ................................................................................146
Deleting a contact...............................................................................147
Sharing Contacts ................................................................................148
Options for Configuring Contacts .......................................................149
Configuring a Link Between an IP Camera and a Contact .................151
Hiding a Contact .................................................................................152
Adding/Removing Favourites .............................................................154
Selecting Contacts for Display............................................................154
Function Key for Contact ....................................................................155
Setting Display Options ......................................................................156
Adopting a Telephone Number from Dial Preparation ........................157
Adopting a Telephone Number from a List of Telephone Numbers....158
Adopting Telephone Numbers to Other Dialogues .............................159
Importing/Exporting Contacts .............................................................160
Redial List ...............................................................................................162
Opening the Redial List ......................................................................162
Dialling from Within the Redial List.....................................................163
Deleting Entries from the Redial List ..................................................163

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 7
Call Log ...................................................................................................165
Opening the Call Log..........................................................................165
Dialling from the Call Log ...................................................................166
Deleting Entries from the Call Log......................................................167
Settings Configuration Manager Call log............................................167
Settings Telephone Call log ................................................................169
Caller List ................................................................................................172
Opening the Caller List .......................................................................172
Dialling from Within the Caller List......................................................173
Deleting Entries from the Caller List ...................................................174
LDAP Client.............................................................................................175
Adding New Account ..........................................................................175
Changing the Permission Level..........................................................177
Synchronizing the Account.................................................................178
Deleting an Account ...........................................................................179
Functions ...............................................................................................180
External Line Transfer (System Telephone)............................................182
How External Line Transfer Works .....................................................182
Function Key for Exchange Line Transfer .........................................183
Call Waiting .............................................................................................185
Switching Call Waiting On/Off.............................................................185
Function Key for Call Waiting .............................................................186
Do-Not-Disturb ........................................................................................187
Switching the Do-Not-Disturb Function On/Off...................................187
Function Key for Do-Not-Disturb ........................................................188

8COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Automatic Bandwidth Amplification .........................................................191
Switching Automatic Bandwidth Amplification On/Off.........................191
Function Key for Automatic Bandwidth Amplification .........................192
Boss/Secretary Function (System Telephone) ........................................193
Procedure when Calling the Boss Telephone.....................................193
Switching the Boss/Secretary Function on the Boss Telephone On/Off...
195
Secretary Function Key on the Boss Telephone.................................195
Boss Function Key on the Secretary Telephone.................................197
Follow-Me................................................................................................199
Switching Follow-Me On/Off ...............................................................199
Function Key for Follow-Me................................................................200
Targeted Exchange Line Access (System Telephone)............................202
Initiating Targeted Exchange Line Access..........................................202
Function Key for Targeted Exchange Line Access.............................203
Group Function (System Telephone) ......................................................205
Detailed Information About Group Functions (Call Types) .................205
Logging the Telephone In/Out ............................................................207
Function Key for the Group Function..................................................208
Logging Telephone Out of All Groups.................................................209
Function Key for Logging Out of All Groups.......................................210
Function Key for Displaying the Group State......................................211
Headset Operation ..................................................................................214
Switching Headset Operation On/Off ................................................214
Function Key for Headset Operation ..................................................215

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 9
InterCom Announcement/Hands-free calling ..........................................217
How InterCom Announcement Works ................................................217
Performing InterCom Announcement .................................................218
Function Key for InterCom Announcement ........................................219
How InterCom Hands-Free Calling Works .........................................222
Using InterCom Hands-Free Calling...................................................222
Function Key for InterCom Hands-Free Calling..................................223
Switching InterCom Permission On/Off ..............................................225
Function Key for InterCom permission ...............................................226
Configuration Switchover (System Telephone) .......................................227
Manual Configuration Switchover.......................................................227
Function Key for Configuration Switchover ........................................228
Macro Function .......................................................................................230
Macro Execution Process...................................................................230
Function Key for the Macro Function..................................................231
Pick-Up....................................................................................................235
Performing Pick-Up ............................................................................235
Pick-Up During a Call .........................................................................236
Function Key for Pick-Up....................................................................237
Power Dialling .........................................................................................239
How Power Dialling Works .................................................................239
Initiating Power Dialling ......................................................................240
Cancelling Power Dialling...................................................................240
Relays (System Telephone) ....................................................................241
Switching Relays On/Off.....................................................................241
Function Key for Switching Relays .....................................................242

10 COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Calling Line Identity Restriction...............................................................244
Switching Calling Line Identity Restriction On/Off .............................244
Function Key for Calling Line Identity Restriction...............................245
Call Forwarding .......................................................................................247
Call Forwarding Variants.....................................................................247
Call Forwarding for Subscribers .........................................................248
Function Key for Switching Off All Call Forwarding for Subscribers...250
Function Key for Call Forwarding for Subscribers ..............................251
Call Forwarding for Subscribers in the PBX .......................................253
Function Key for Call Forwarding for Subscribers in the PBX ............255
Call Forwarding for External Numbers ...............................................257
Function Key for Call Forwarding for External Phone Numbers.........260
Blacklist ...................................................................................................264
Settings Configuration Manager Blacklist...........................................264
Settings Telephone Blacklist...............................................................265
Function Key for Blacklist ...................................................................265
Control by External Apps ........................................................................267
Function Key for Control by External App ..........................................267
Telephone Line........................................................................................269
Function Key for the Telephone Line..................................................269
Announcement Before Answering for Group (System Telephone) .........273
More Information on "Announcement Before Answering" for Group ..273
Switching Announcement Before Answering for Group On/Off..........274
Function Key for Announcement Before Answering...........................275

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 11
Door Functions (System Telephone).......................................................278
Using the Door function ......................................................................278
Own Telephone Rings (Door Call) – Opening Door............................279
Door Knock – Opening Door ..............................................................280
Function Key for the Door Functions ..................................................281
Waiting Field Function (System Telephone)............................................284
Configuring a Waiting Field.................................................................284
Process of Call Acceptance in Waiting Field ......................................285
Switching Waiting Field Reception On/Off..........................................288
Function Keys for a Shared Line ........................................................289
Function Key for Switching Waiting Field Reception On/Off...............292
Speed Dialling .........................................................................................294
Options for Using Speed Dialling Keys...............................................294
Display of the Registration Status.......................................................295
Function Key for Speed Dialling .........................................................296
Local Answering Machine ....................................................................299
Local Answering Machine .......................................................................300
Settings Configuration Manager Answering Machine.........................302
Settings Telephone Answering Machine.............................................312
Forwarding a Caller to the Answering Machine ......................................322
Answering Machine Accepts Call – Adopting Call...................................323
Function Key for Readiness....................................................................324
Function Key for Message Forwarding via E-Mail...................................325
Function Key for Call Acceptance Rules.................................................327
Announcement Settings in the Telephone...............................................329
Recording a Call......................................................................................331

12 COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Function Key for Starting Call Recording ................................................332
Function Key for Automatic Call Recording ............................................333
Remote Access Variants .........................................................................334
Configuring Remote Access....................................................................335
Performing Remote Access ....................................................................336
Function Key for Remote Access............................................................338
E-Mail ......................................................................................................339
Settings Configuration Manager E-Mail..............................................340
Settings Telephone E-Mail..................................................................346
Answering Machine List ..........................................................................350
Opening the Answering Machine List .................................................350
Listening to Recordings (Messages, Voice Memos and Call Recordings)
353
Forwarding Recordings (Messages, Voice Memos and Call Recordings)
via E-Mail............................................................................................354
Dialling from the Answering Machine List...........................................355
Deleting Recordings (Messages, Voice Memos and Call Recordings) ...
356
Function Key for the Answering Machine List ....................................357
Voice Memos...........................................................................................359
Recording Voice Memos.....................................................................359
Listening to Voice Memos...................................................................360
Function Key for Recording Voice Memos .........................................361

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 13
E-Mail and Instant Messaging ..............................................................362
E-Mail Account........................................................................................363
Creating an E-Mail Account................................................................363
Configuring an E-Mail Account...........................................................365
Removing an E-Mail Account .............................................................367
E-Mail ......................................................................................................368
Reading and Replying to E-Mail.........................................................368
Writing and Sending E-Mails ..............................................................369
Instant Messaging ...................................................................................371
Configuring the Instant Messaging App..............................................371
Reading and Replying to an Instant Message....................................372
Writing and Sending an Instant Message...........................................373

14 COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Voice Mailboxes on the PBX ................................................................375
Voice Mailbox ..........................................................................................376
Settings Configuration Manager Voice Mail and Fax Boxes...............378
Settings Telephone Voice Mail and Fax Boxes...................................379
Signalling of Fax Boxes......................................................................380
Automatic Operation...........................................................................380
Function Key for Automatic Operation................................................380
Readiness...........................................................................................382
Function Key for Readiness ...............................................................383
Deputy Function .................................................................................385
Function Key for the Deputy Function ................................................386
Message Forwarding ..........................................................................387
Function Key for Message Forwarding...............................................388
Notification via E-Mail .........................................................................389
Function Key for Notification via E-Mail..............................................390
Remote Access ..................................................................................392
Performing Remote Access................................................................392
Function Key for Remote Access .......................................................394
Message List ...........................................................................................397
Opening the Message List of a Voice Mailbox....................................398
Opening the Message List of a Fax Box.............................................400
Listening to Messages........................................................................402
Distributing Messages ........................................................................403
Dialling from the Message List ...........................................................405
Sending a Telefax as E-mail...............................................................406
Deleting Messages from the Message List.........................................407
Function Key for Opening a Message List..........................................408

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 15
Announcements ......................................................................................411
Recording an Announcement.............................................................411
Switching Your Own Announcement On/Off.......................................412
Deleting an Existing Announcement...................................................413
Voice Memos...........................................................................................415
Recording Voice Memos.....................................................................415
Listening to Voice Memos...................................................................416
Distributing Voice Memos ...................................................................417
Deleting Voice Memos........................................................................418
Function Key for Recording Voice Memos .........................................418
Archive ....................................................................................................421
Moving a Message into an Archive.....................................................421
Opening an Archive ............................................................................421
Deleting Messages from the Archive..................................................422
Settings ..................................................................................................423
Providers and PBXs ................................................................................424
Management Configuration Manager Providers and PBXs................426
Management Telephone Providers and PBXs....................................427
Settings Configuration Manager Providers and PBXs........................428
Settings Telephone Providers and PBXs............................................451
Accounts .................................................................................................473
Management Configuration Manager Accounts .................................474
Management Telephone Accounts .....................................................475
Settings Configuration Manager Account ...........................................476
Settings Telephone Account...............................................................488
Function Key for Use of an Account...................................................499

16 COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Network ...................................................................................................501
Settings Configuration Manager Ethernet ..........................................501
Settings Telephone Ethernet ..............................................................512
Settings Bluetooth (only COMfortel 3600 IP)......................................525
Function Key for Bluetooth .................................................................526
Sound......................................................................................................527
Settings Configuration Manager Sounds............................................529
Settings Telephone Sounds................................................................532
Settings ringtone.................................................................................536
Function Key for the Ringtone ............................................................536
Display ....................................................................................................538
Settings Configuration Manager Display ............................................538
Settings Telephone Display ................................................................542
Function Key for the Idle State (Sleep)...............................................548
Apps, Running Services and Storage Use ..............................................549
Emergency numbers ...............................................................................551
Location...................................................................................................553
Settings Configuration Manager Location ..........................................553
Settings Telephone Location ..............................................................554
File Manager ...........................................................................................556
Managing Data in the File Manager ...................................................556
IP Camera ...............................................................................................558
Management Configuration Manager IP Camera...............................559
Management Telephone IP Camera...................................................560
Settings Configuration Manager IP Camera.......................................561
Settings Telephone IP Camera...........................................................565
Function Key for an IP Camera ..........................................................569

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 17
Permissions.............................................................................................571
Settings Configuration Manager Permissions ....................................572
Settings Telephone Permissions ........................................................574
Function Keys .........................................................................................577
Settings Configuration Manager Function Keys .................................577
Settings Telephone Function Keys .....................................................578
Security ...................................................................................................580
Settings Configuration Manager Security ...........................................580
Settings Telephone Security ...............................................................581
Language on the Telephone....................................................................587
Settings Configuration Manager Telephone language........................587
Settings Telephone Telephone Language ..........................................587
App Accounts ..........................................................................................588
Date and Time.........................................................................................591
Settings Configuration Manager Time and Date.................................591
Settings Telephone Time and Date.....................................................593
Telephone Information.............................................................................596
Using the Configuration Manager.......................................................597
Using the Telephone...........................................................................597
External Control ......................................................................................598
Receiving Action URLs (HTTP-Requests)..........................................598
Settings Configuration Manager External Control ..............................600
Settings Telephone External Control ..................................................601

18 COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Service and Maintenance .....................................................................604
Backup and Reset...................................................................................605
Settings Configuration Manager Backup and Reset...........................605
Settings Telephone Backup and Reset...............................................609
Downgrading the Telephone...............................................................611
Update and Provisioning .........................................................................613
Settings Configuration Manager Update and Provisioning.................615
Settings Telephne Update and Provisioning.......................................623
Procedure in Case of Firware Update Problems................................634
Remote Configuration .............................................................................636
Configuring the Telephone Remotely with ARA Server via the Internet ...
636
Storage....................................................................................................638
Removing and Mounting an SD Card.................................................638
Erasing a data storage device ............................................................639
Shutting Down and Restarting the Telephone.........................................640
Extending the Telephone Functionality ...................................................641
Settings Configuration Manager Online Shop ....................................642
Settings Telephone Online Shop ........................................................643
Service Data............................................................................................644
Recording the Network Data Stream ..................................................644

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 19
Glossary.................................................................................................646
Glossary ..................................................................................................647
A .........................................................................................................647
B .........................................................................................................648
C .........................................................................................................648
D .........................................................................................................650
E .........................................................................................................653
F .........................................................................................................654
G.........................................................................................................655
H .........................................................................................................656
I...........................................................................................................657
J..........................................................................................................658
K .........................................................................................................659
L..........................................................................................................659
M.........................................................................................................660
N .........................................................................................................661
O.........................................................................................................662
P .........................................................................................................663
Q.........................................................................................................666
R .........................................................................................................666
S .........................................................................................................667
T .........................................................................................................670
U .........................................................................................................671
V .........................................................................................................672
W ........................................................................................................674
Abbreviations ..........................................................................................675
Index.......................................................................................................679

20 COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
About this Manual
About this Manual
Copyright
Auerswald GmbH & Co. KG, 38162 Cremlingen, 2017
Trademarks
Android and Google search are trademarks of Google, Inc. Microsoft,
Windows and ActiveSync are registered trademarks of the Microsoft Corpo-
ration in the U.S.A. and/or other countries. All other trademarks mentioned
are the property of the corresponding manufacturer.
Licences
The software included in this product contains parts of copyrighted software
that is subject to the GPL, the LGPL or other licences. You find the licences
under Instellingen > Telefooninformatie > Juridische voorwaarden >
Open-sourcelicenties
Manuals
You find the Instructions and the Quick Guide on the Internet. After a
firmware update you usually require up-to-date manuals. You find these on
the Internet.