comfortel 1400 IP Setup guide

Advanced Information
for User Interfaces Spanish
VoIP System Telephones
Standard VoIP Telephones
COMfortel1400 IP
COMfortel2600 IP
COMfortel3600 IP

2COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Table of Contents
About this Manual ...................................................................................20
Basic Knowledge ....................................................................................21
Device Overview .......................................................................................22
Keys and LEDs.....................................................................................22
Display..................................................................................................35
Overview of Connections......................................................................39
Display Elements ......................................................................................42
home screens .......................................................................................42
Status Bar .............................................................................................48
Status Info.............................................................................................51
Apps ..........................................................................................................52
Setup Assistant.....................................................................................53
Telephony App......................................................................................53
All Apps ................................................................................................57
Indroduction to the Operation....................................................................62
Function Keys.......................................................................................62
Android Keyboard (Screen Keyboard)..................................................65
Entry and Selection Fields....................................................................68
Lists ......................................................................................................70
Configuration Manager..............................................................................71
Opening the Configuration Manager ....................................................71
Notes for Using the Configuration Manager .........................................76
Settings Configuration Manager Configuration Manager .....................83
Settings Telephone Configuration Manager .........................................85

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 3
Help...........................................................................................................88
Opening Help........................................................................................88
Telephoning .............................................................................................95
Incoming Calls...........................................................................................96
Options during an Incoming Call ..........................................................96
Accepting an Incoming Call ..................................................................98
Rejecting an Incoming Call...................................................................98
Putting a Caller On Hold.......................................................................99
Forwarding Incoming Calls ...................................................................99
Call Waiting Calls ....................................................................................101
Options during a Call Waiting Call ......................................................101
Rejecting a Call Waiting Call ..............................................................102
Accepting a Call Waiting Call..............................................................103
Forwarding a Call Waiting Call ...........................................................103
Switching Off the Call Waiting Tone....................................................104
Outgoing Calls.........................................................................................105
Options for Outgoing Calls .................................................................105
Picking up Receiver and Dialling Telephone Number.........................106
Dialling a Telephone Number with Dial Preparation ...........................107
Initiating an External Call with Calling Line Identity Restriction ..........108
Options for Unsuccessful Calls...........................................................109
Initiating Callback when Line is Busy .................................................110
Initiating Callback on No Reply...........................................................112
Initiating a Priority Call when Do-Not-Disturb is Enabled ...................113

4COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Call ..........................................................................................................114
Options during a Call ..........................................................................114
Information about a Call .....................................................................115
Sending DTMF Signals.......................................................................115
Muting a Call.......................................................................................116
Ending a Call ......................................................................................116
Query Call ...............................................................................................117
Initiating a Query Call .........................................................................117
Ending a Query Call ...........................................................................118
Options during a Query Call ...............................................................119
Toggling Between Conversations .......................................................120
Ending One of the Two Calls ..............................................................120
Connecting Both Communication Partners ........................................121
Transferring .............................................................................................122
Options for Transferring a Call............................................................122
Transferring with Announcement........................................................123
Transferring without Announcement...................................................124
Placing Call Partner in Waiting Loop ..................................................125
Calling a 3rd Internal Subscriber and Transferring them to an Active Call
Partner................................................................................................126
Conference Call ......................................................................................128
Initiating Conference Calls..................................................................128
Options during a Conference Call ......................................................128
Initiating Toggling Between Conversations during a Conference Call 129
Ending a Call With One of the Conference Call Partners...................130
Connecting Both Conference Call Partners........................................130
Ending a Conference Call Completely................................................131

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 5
Hands-Free Calling .................................................................................132
Initiating a Call in Hands-Free Calling Mode ......................................132
Ending a Call in Hands-Free Calling Mode ........................................133
Switching On Hands-Free Calling during a Call .................................133
Switching Off Hands-Free Calling and Returning to Normal Calling ..133
Loudspeaker Listening ............................................................................135
Switching On Loudspeaker Listening during a Call............................135
Switching Off Loudspeaker Listening and Returning to Normal Calling ...
135
Ending a Call in Loudspeaker Listening Mode ...................................136
Headset Call............................................................................................137
Initiating Headset Calls.......................................................................137
Ending a Call in Headset Operation ...................................................137
Initiating the Listen-in Function on the Receiver.................................138
Ending the Listen-in Function On the Receiver ..................................138

6COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Contacts and Phone Number Lists......................................................140
Contacts ..................................................................................................141
Searching and Displaying a Contact ..................................................142
Dialling from the Contacts ..................................................................143
Creating a Contact..............................................................................144
Editing a Contact ................................................................................146
Deleting a contact...............................................................................147
Sharing Contacts ................................................................................148
Options for Configuring Contacts .......................................................149
Configuring a Link Between an IP Camera and a Contact .................151
Hiding a Contact .................................................................................153
Adding/Removing Favourites .............................................................154
Selecting Contacts for Display............................................................155
Function Key for Contact ....................................................................156
Setting Display Options ......................................................................157
Adopting a Telephone Number from Dial Preparation ........................158
Adopting a Telephone Number from a List of Telephone Numbers ....158
Adopting Telephone Numbers to Other Dialogues .............................159
Importing/Exporting Contacts .............................................................160
Redial List ...............................................................................................162
Opening the Redial List ......................................................................162
Dialling from Within the Redial List.....................................................163
Deleting Entries from the Redial List ..................................................163

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 7
Call Log ...................................................................................................165
Opening the Call Log..........................................................................165
Dialling from the Call Log ...................................................................166
Deleting Entries from the Call Log......................................................167
Settings Configuration Manager Call log ............................................167
Settings Telephone Call log................................................................169
Caller List ................................................................................................172
Opening the Caller List .......................................................................172
Dialling from Within the Caller List......................................................173
Deleting Entries from the Caller List ...................................................174
LDAP Client.............................................................................................175
Adding New Account ..........................................................................175
Changing the Permission Level..........................................................177
Synchronizing the Account .................................................................178
Deleting an Account ...........................................................................179
Functions ...............................................................................................180
External Line Transfer (System Telephone) ............................................182
How External Line Transfer Works .....................................................182
Function Key for Exchange Line Transfer .........................................183
Call Waiting .............................................................................................185
Switching Call Waiting On/Off.............................................................185
Function Key for Call Waiting .............................................................186
Do-Not-Disturb ........................................................................................187
Switching the Do-Not-Disturb Function On/Off...................................187
Function Key for Do-Not-Disturb ........................................................188

8COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Automatic Bandwidth Amplification .........................................................191
Switching Automatic Bandwidth Amplification On/Off.........................191
Function Key for Automatic Bandwidth Amplification .........................192
Boss/Secretary Function (System Telephone) ........................................193
Procedure when Calling the Boss Telephone.....................................193
Switching the Boss/Secretary Function on the Boss Telephone On/Off ...
195
Secretary Function Key on the Boss Telephone.................................195
Boss Function Key on the Secretary Telephone.................................197
Follow-Me................................................................................................199
Switching Follow-Me On/Off ...............................................................199
Function Key for Follow-Me................................................................200
Targeted Exchange Line Access (System Telephone)............................202
Initiating Targeted Exchange Line Access..........................................202
Function Key for Targeted Exchange Line Access .............................203
Group Function (System Telephone) ......................................................205
Detailed Information About Group Functions (Call Types) .................205
Logging the Telephone In/Out ............................................................207
Function Key for the Group Function..................................................208
Logging Telephone Out of All Groups.................................................209
Function Key for Logging Out of All Groups .......................................210
Function Key for Displaying the Group State......................................211
Headset Operation ..................................................................................214
Switching Headset Operation On/Off ................................................214
Function Key for Headset Operation ..................................................215

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 9
InterCom Announcement/Hands-free calling ..........................................217
How InterCom Announcement Works ................................................217
Performing InterCom Announcement .................................................218
Function Key for InterCom Announcement ........................................219
How InterCom Hands-Free Calling Works .........................................222
Using InterCom Hands-Free Calling...................................................222
Function Key for InterCom Hands-Free Calling..................................223
Switching InterCom Permission On/Off ..............................................225
Function Key for InterCom permission ...............................................226
Configuration Switchover (System Telephone) .......................................227
Manual Configuration Switchover.......................................................227
Function Key for Configuration Switchover ........................................228
Macro Function .......................................................................................230
Macro Execution Process...................................................................230
Function Key for the Macro Function..................................................231
Pick-Up....................................................................................................235
Performing Pick-Up ............................................................................235
Pick-Up During a Call .........................................................................236
Function Key for Pick-Up....................................................................237
Power Dialling .........................................................................................239
How Power Dialling Works .................................................................239
Initiating Power Dialling ......................................................................240
Cancelling Power Dialling...................................................................240
Relays (System Telephone) ....................................................................241
Switching Relays On/Off.....................................................................241
Function Key for Switching Relays .....................................................242

10 COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Calling Line Identity Restriction...............................................................244
Switching Calling Line Identity Restriction On/Off .............................244
Function Key for Calling Line Identity Restriction...............................245
Call Forwarding .......................................................................................246
Call Forwarding Variants.....................................................................246
Call Forwarding for Subscribers .........................................................247
Function Key for Switching Off All Call Forwarding for Subscribers...249
Function Key for Call Forwarding for Subscribers ..............................250
Call Forwarding for Subscribers in the PBX .......................................252
Function Key for Call Forwarding for Subscribers in the PBX ............254
Call Forwarding for External Numbers ...............................................256
Function Key for Call Forwarding for External Phone Numbers.........259
Blacklist ...................................................................................................263
Settings Configuration Manager Blacklist...........................................263
Settings Telephone Blacklist...............................................................264
Function Key for Blacklist ...................................................................264
Control by External Apps ........................................................................266
Function Key for Control by External App ..........................................266
Telephone Line........................................................................................268
Function Key for the Telephone Line..................................................268
Announcement Before Answering for Group (System Telephone) .........272
More Information on "Announcement Before Answering" for Group ..272
Switching Announcement Before Answering for Group On/Off..........273
Function Key for Announcement Before Answering...........................274

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 11
Door Functions (System Telephone).......................................................277
Using the Door function ......................................................................277
Own Telephone Rings (Door Call) – Opening Door............................278
Door Knock – Opening Door ..............................................................279
Function Key for the Door Functions ..................................................280
Waiting Field Function (System Telephone)............................................283
Configuring a Waiting Field.................................................................283
Process of Call Acceptance in Waiting Field ......................................284
Switching Waiting Field Reception On/Off..........................................287
Function Keys for a Shared Line ........................................................288
Function Key for Switching Waiting Field Reception On/Off...............291
Speed Dialling .........................................................................................293
Options for Using Speed Dialling Keys...............................................293
Display of the Registration Status.......................................................294
Function Key for Speed Dialling .........................................................295
Local Answering Machine ....................................................................298
Local Answering Machine .......................................................................299
Settings Configuration Manager Answering Machine.........................301
Settings Telephone Answering Machine.............................................311
Forwarding a Caller to the Answering Machine ......................................320
Answering Machine Accepts Call – Adopting Call...................................321
Function Key for Readiness....................................................................322
Function Key for Message Forwarding via E-Mail...................................323
Function Key for Call Acceptance Rules.................................................325
Announcement Settings in the Telephone...............................................327
Recording a Call......................................................................................329

12 COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Function Key for Starting Call Recording ................................................330
Function Key for Automatic Call Recording ............................................331
Remote Access Variants .........................................................................332
Configuring Remote Access....................................................................333
Performing Remote Access ....................................................................334
Function Key for Remote Access............................................................336
E-Mail ......................................................................................................337
Settings Configuration Manager E-Mail..............................................338
Settings Telephone E-Mail..................................................................344
Answering Machine List ..........................................................................348
Opening the Answering Machine List .................................................348
Listening to Recordings (Messages, Voice Memos and Call Recordings)
351
Forwarding Recordings (Messages, Voice Memos and Call Recordings)
via E-Mail............................................................................................352
Dialling from the Answering Machine List...........................................353
Deleting Recordings (Messages, Voice Memos and Call Recordings) ...
354
Function Key for the Answering Machine List ....................................355
Voice Memos...........................................................................................357
Recording Voice Memos.....................................................................357
Listening to Voice Memos...................................................................358
Function Key for Recording Voice Memos .........................................359

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 13
E-Mail and Instant Messaging ..............................................................360
E-Mail Account........................................................................................361
Creating an E-Mail Account................................................................361
Configuring an E-Mail Account...........................................................363
Removing an E-Mail Account .............................................................365
E-Mail ......................................................................................................366
Reading and Replying to E-Mail.........................................................366
Writing and Sending E-Mails ..............................................................367
Instant Messaging ...................................................................................369
Configuring the Instant Messaging App..............................................369
Reading and Replying to an Instant Message....................................370
Writing and Sending an Instant Message...........................................371

14 COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Voice Mailboxes on the PBX ................................................................373
Voice Mailbox ..........................................................................................374
Settings Configuration Manager Voice Mail and Fax Boxes...............376
Settings Telephone Voice Mail and Fax Boxes...................................377
Signalling of Fax Boxes......................................................................378
Automatic Operation...........................................................................378
Function Key for Automatic Operation................................................378
Readiness...........................................................................................380
Function Key for Readiness ...............................................................381
Deputy Function .................................................................................383
Function Key for the Deputy Function ................................................384
Message Forwarding ..........................................................................385
Function Key for Message Forwarding...............................................386
Notification via E-Mail .........................................................................388
Function Key for Notification via E-Mail..............................................388
Remote Access ..................................................................................390
Performing Remote Access................................................................390
Function Key for Remote Access .......................................................393
Message List ...........................................................................................395
Opening the Message List of a Voice Mailbox....................................396
Opening the Message List of a Fax Box.............................................398
Listening to Messages........................................................................400
Distributing Messages ........................................................................401
Dialling from the Message List ...........................................................403
Sending a Telefax as E-mail ...............................................................404
Deleting Messages from the Message List.........................................405
Function Key for Opening a Message List..........................................406

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 15
Announcements ......................................................................................409
Recording an Announcement .............................................................409
Switching Your Own Announcement On/Off.......................................410
Deleting an Existing Announcement...................................................411
Voice Memos...........................................................................................413
Recording Voice Memos.....................................................................413
Listening to Voice Memos...................................................................414
Distributing Voice Memos ...................................................................415
Deleting Voice Memos........................................................................416
Function Key for Recording Voice Memos .........................................416
Archive ....................................................................................................419
Moving a Message into an Archive.....................................................419
Opening an Archive ............................................................................419
Deleting Messages from the Archive..................................................420
Settings ..................................................................................................421
Providers and PBXs ................................................................................422
Management Configuration Manager Providers and PBXs................424
Management Telephone Providers and PBXs....................................425
Settings Configuration Manager Providers and PBXs........................426
Settings Telephone Providers and PBXs............................................449
Accounts .................................................................................................471
Management Configuration Manager Accounts .................................472
Management Telephone Accounts .....................................................473
Settings Configuration Manager Account ...........................................474
Settings Telephone Account...............................................................486
Function Key for Use of an Account...................................................497

16 COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Network ...................................................................................................498
Settings Configuration Manager Ethernet ..........................................498
Settings Telephone Ethernet ..............................................................509
Settings Bluetooth (only COMfortel 3600 IP)......................................522
Function Key for Bluetooth .................................................................523
Sound......................................................................................................524
Settings Configuration Manager Sounds............................................526
Settings Telephone Sounds................................................................529
Settings ringtone.................................................................................533
Function Key for the Ringtone ............................................................533
Display ....................................................................................................535
Settings Configuration Manager Display ............................................535
Settings Telephone Display ................................................................538
Function Key for the Idle State (Sleep)...............................................544
Apps, Running Services and Storage Use ..............................................546
Emergency numbers ...............................................................................548
Location...................................................................................................550
Settings Configuration Manager Location ..........................................550
Settings Telephone Location ..............................................................551
File Manager ...........................................................................................553
Managing Data in the File Manager ...................................................553
IP Camera ...............................................................................................555
Management Configuration Manager IP Camera...............................556
Management Telephone IP Camera...................................................557
Settings Configuration Manager IP Camera.......................................558
Settings Telephone IP Camera...........................................................562
Function Key for an IP Camera ..........................................................566

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 17
Permissions.............................................................................................568
Settings Configuration Manager Permissions ....................................569
Settings Telephone Permissions ........................................................571
Function Keys .........................................................................................574
Settings Configuration Manager Function Keys .................................574
Settings Telephone Function Keys .....................................................575
Security ...................................................................................................577
Settings Configuration Manager Security ...........................................577
Settings Telephone Security ...............................................................578
Language on the Telephone....................................................................584
Settings Configuration Manager Telephone language........................584
Settings Telephone Telephone Language ..........................................584
App Accounts ..........................................................................................585
Date and Time.........................................................................................588
Settings Configuration Manager Time and Date.................................588
Settings Telephone Time and Date.....................................................590
Telephone Information.............................................................................593
Using the Configuration Manager.......................................................594
Using the Telephone...........................................................................594
External Control ......................................................................................595
Receiving Action URLs (HTTP-Requests)..........................................595
Settings Configuration Manager External Control ..............................597
Settings Telephone External Control ..................................................598

18 COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Service and Maintenance .....................................................................601
Backup and Reset...................................................................................602
Settings Configuration Manager Backup and Reset...........................602
Settings Telephone Backup and Reset...............................................606
Downgrading the Telephone...............................................................608
Update and Provisioning .........................................................................610
Settings Configuration Manager Update and Provisioning.................612
Settings Telephne Update and Provisioning.......................................620
Procedure in Case of Firware Update Problems ................................631
Remote Configuration .............................................................................633
Configuring the Telephone Remotely with ARA Server via the Internet ...
633
Storage....................................................................................................635
Removing and Mounting an SD Card.................................................635
Erasing a data storage device ............................................................636
Shutting Down and Restarting the Telephone.........................................637
Extending the Telephone Functionality ...................................................638
Settings Configuration Manager Online Shop ....................................639
Settings Telephone Online Shop ........................................................640
Service Data............................................................................................641
Recording the Network Data Stream ..................................................641

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 19
Glossary.................................................................................................643
Glossary ..................................................................................................644
A .........................................................................................................644
B .........................................................................................................645
C .........................................................................................................645
D .........................................................................................................647
E .........................................................................................................650
F .........................................................................................................651
G.........................................................................................................652
H .........................................................................................................653
I...........................................................................................................654
J..........................................................................................................655
K .........................................................................................................656
L..........................................................................................................656
M.........................................................................................................657
N .........................................................................................................658
O.........................................................................................................659
P .........................................................................................................660
Q.........................................................................................................663
R .........................................................................................................663
S .........................................................................................................664
T .........................................................................................................667
U .........................................................................................................668
V .........................................................................................................669
W ........................................................................................................671
Abbreviations ..........................................................................................672
Index.......................................................................................................676

20 COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
About this Manual
About this Manual
Copyright
Auerswald GmbH & Co. KG, 38162 Cremlingen, 2017
Trademarks
Android and Google search are trademarks of Google, Inc. Microsoft,
Windows and ActiveSync are registered trademarks of the Microsoft Corpo-
ration in the U.S.A. and/or other countries. All other trademarks mentioned
are the property of the corresponding manufacturer.
Licences
The software included in this product contains parts of copyrighted software
that is subject to the GPL, the LGPL or other licences. You find the licences
under Ajustes > Acerca del teléfono > Términos y condiciones legales
> Licencias de código abierto
Manuals
You find the Instructions and the Quick Guide on the Internet. After a
firmware update you usually require up-to-date manuals. You find these on
the Internet.