comfortel 1600 User manual

Advanced Information
ISDN System Telephone
COMfortel쏐1600

2COMfortel 1600 - Firmware V2.0 - COMfortel Set V3.14 - Advanced Information V09 03/2017
Table of Contents
About this Manual ...................................................................................19
Basic Knowledge ....................................................................................20
Device Overview .......................................................................................21
Functions of Keys and LEDs ................................................................21
Display..................................................................................................24
Symbols................................................................................................25
Introduction to the Operation.....................................................................34
In the Idle State.....................................................................................34
Main Menu............................................................................................35
Function Keys.......................................................................................37
Menu Options in Telephone Number and Text Entry Menus ................39
Menu Options During Incoming Calls...................................................40
Menu Options during Outgoing Calls....................................................42
Menu Options during Calls ...................................................................43
Menu Options during Query Calls ........................................................44

COMfortel 1600 - Firmware V2.0 - COMfortel Set V3.14 - Advanced Information V09 03/2017 3
Configuration Software COMfortel Set......................................................46
Installing COMfortel Set........................................................................46
Starting COMfortel Set..........................................................................47
Exiting COMfortel Set ...........................................................................47
Configuring the Language of the Configuration Software.....................47
Configuring Interface Used...................................................................48
Opening Configuration..........................................................................49
Creating a New Configuration ..............................................................51
Saving Configuration ............................................................................52
Close the Configuration ........................................................................54
Using Print Functions ...........................................................................55
Operating Instructions for COMfortel Set .............................................56
Help ......................................................................................................59
Telephoning .............................................................................................66
Incoming Calls...........................................................................................67
Options During an Incoming Call..........................................................67
Accepting Incoming Calls .....................................................................68
Rejecting Incoming Calls ......................................................................69
Hold incoming calls...............................................................................70
Forwarding Incoming Calls ...................................................................70
Call Waiting Calls ......................................................................................72
Options During a Call Waiting Call .......................................................72
Rejecting Call Waiting Calls..................................................................73
Accepting Call Waiting..........................................................................73
Forwarding Call Waiting........................................................................74
Switching off Call Waiting Tone ............................................................75

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Outgoing Calls...........................................................................................77
Options for Outgoing Calls ...................................................................77
Picking up Receiver and Dialling Telephone Number...........................78
Dialling Telephone Number with Dial Preparation ................................79
Initiating External Calls with Calling Line Identity Restriction ...............79
Dialling Telephone Number on Direct Exchange Line Access..............80
Options for Unsuccessful Calls.............................................................81
Initiating Callback on Busy ...................................................................82
Initiating Callback on No Response......................................................84
Initiating Priority Call for Do-not-disturb................................................86
Calls ..........................................................................................................87
Options during a Call ............................................................................87
Retrieving Information about a Call ......................................................88
Sending DTMF Signals.........................................................................88
Muting a Call.........................................................................................89
Ending a Call ........................................................................................89
Query Calls ...............................................................................................90
Initiating a Query Call ...........................................................................90
Ending a Query Call .............................................................................91
Options during a Query Call .................................................................92
Splitting .................................................................................................93
Ending One of the Two Calls ................................................................93
Connecting Both Communication Partners ..........................................94

COMfortel 1600 - Firmware V2.0 - COMfortel Set V3.14 - Advanced Information V09 03/2017 5
Transferring ...............................................................................................96
Options for Transferring a Call..............................................................96
Transfer with Announcement................................................................97
Transfer without Announcement...........................................................98
Placing Communication Partner in Waiting Loop .................................99
Calling a Third Subscriber and Transferring to an Active
Communication Partner......................................................................100
Conference Calls.....................................................................................102
Initiating Conference Calls..................................................................102
Options during a Conference Call ......................................................102
Initiating Toggling Between Conversations during a Conference Call 104
Ending a Call with a Conference Call Partner ....................................104
Connecting both Conference Call Partners........................................105
Ending Conference Call Completely...................................................105
Hands-free Calling ..................................................................................106
Initiating Call in Hands-free Calling Mode ..........................................106
Ending up Call in Hands-free Calling Mode........................................107
Switching on Hands-free Calling During a Call...................................107
Switching off Hands-free Calling and Returning to Normal Calling ....107
Loudspeaker Listening ............................................................................109
Switching on Loudspeaker Listening during a Call.............................109
Switching off Loudspeaker Listening and Returning to Normal
Calling.................................................................................................109
Ending a Call in Loudspeaker Listening Mode ...................................110

6COMfortel 1600 - Firmware V2.0 - COMfortel Set V3.14 - Advanced Information V09 03/2017
Headset Calls.......................................................................................... 111
Initiating Headset Calls....................................................................... 111
Ending a Call in Headset Operation ...................................................112
Initiating Listen in Function on Receiver.............................................112
Ending Listen in Function on Receiver ...............................................113
Telephone Book and Lists....................................................................114
Telephone Book ......................................................................................115
Opening the Telephone Book .............................................................115
Dialling from Telephone Book.............................................................118
Configuring a Contact.........................................................................119
Editing a Contact ................................................................................122
Deleting a Contact ..............................................................................125
Entering Comments for a Contact ......................................................127
Configuring a Call Macro ....................................................................128
Accepting Telephone Numbers from Dial Preparation........................130
Accepting Telephone Numbers into Other Menus..............................131
Displayed Telephone Number Range for Telephone Book.................132
Importing the Telephone Book............................................................132
Importing Outlook Contacts ................................................................134
Exporting the Telephone Book............................................................136
Redial List ...............................................................................................138
Opening the Redial List ......................................................................138
Dialling from Redial List......................................................................140
Deleting Entries in Redial List.............................................................140
Calls to be Recorded for Redial List...................................................141

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Call List ...................................................................................................142
Opening the Call List ..........................................................................142
Dialling from Call List..........................................................................144
Deleting Entries in Call List.................................................................144
Function Key for Call List....................................................................145
Calls to be Recorded for Call List.......................................................146
Caller List ................................................................................................147
Opening the Caller List.......................................................................147
Dialling from Caller List.......................................................................149
Deleting Entries in Caller List .............................................................150
Function Key for Caller Lists...............................................................151
Calls to be Recorded for Caller List....................................................152
LED of the Message Key....................................................................152
Functions ...............................................................................................154
Exchange Line Transfer ..........................................................................156
Exchange Line Transfer Sequence ....................................................156
Function Key for Exchange Line Transfer ..........................................157
Call Waiting .............................................................................................159
Call Waiting On/Off .............................................................................159
Function Key for Call Waiting .............................................................159
Call Waiting Signalling via Tone..........................................................160
Do-not-disturb .........................................................................................161
Do-not-disturb Function On/Off ..........................................................161
Function Key for Do-not-disturb..........................................................161
Type of Do-not-disturb ........................................................................162

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Automatic Call Acceptance .....................................................................165
Automatic Call Acceptance On/Off .....................................................165
Function Key for Automatic Call Acceptance .....................................166
Attention Tone for Automatic Call Acceptance ...................................167
Call Acceptance Time for Automatic Call Acceptance........................167
Boss/Secretary Function .........................................................................169
Procedure when Calling the Boss Telephone.....................................169
Switching Boss/Secretary Function on Boss Telephone On/Off.........170
Secretary Key on Boss Telephone .....................................................171
Boss Key on Secretary Telephone .....................................................173
Switching Boss/Secretary Function for All Secretary Keys Off...........175
Function Key for Switching Boss/Secretary Function Off ...................176
Follow-me................................................................................................177
Switching Follow-me On/Off ...............................................................177
Function Key for Follow-me................................................................178
Call Deblocker (Incoming) – VIP Numbers .............................................180
Call Deblocker (Incoming) On/Off.......................................................180
Function Key for Call Deblocker (Incoming) .......................................181

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Targeted Exchange Line Access.............................................................182
Targeted Exchange Line Access Variants ..........................................182
Initiating Targeted Exchange Line Access (A – Function Key
Exchange Line) .................................................................................183
Initiating Targeted Exchange Line Access (B – Function Key
Exchange Line) .................................................................................185
Initiating Targeted Exchange Line Access (C – Function Key
Exchange Line MSN) ........................................................................186
Function Key for Targeted Exchange Line Access (A – Function
Key Exchange Line)..........................................................................187
Function Key for Targeted Exchange Line Access (B – Function
Key Exchange Line)..........................................................................189
Function Key for Targeted Exchange Line Access (C – Function
Key Exchange Line MSN).................................................................190
Targeted VoIP Access Point....................................................................192
Initiating a Targeted VoIP Access Point..............................................192
Function Key for Targeted VoIP Access Point ....................................193
Group Functions......................................................................................196
Detailed Information about Group Functions......................................196
Logging the Telephone In/Out ............................................................198
Logging Telephone Out of All Groups.................................................199
Function Key for Group Function........................................................199
Function Key for Logging Out of All Groups .......................................202
Display of the Group Status................................................................203

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Hotel Function .........................................................................................206
Function Areas of the Hotel Function .................................................206
Configuring the Hotel Function ...........................................................208
Check/Change Room Status on Hotel Reception Telephone .............210
Performing Check-in on Hotel Reception Telephone..........................211
Configuring Wake-up Time for Room on Hotel Reception Telephone 211
Querying Call Charges for Room on Hotel Reception Telephone ......212
Printing Interim Invoice for Room from Hotel Reception Telephone...213
Blocking External Telephoning for Room on Hotel Reception
Telephone...........................................................................................215
Performing Check-out on Hotel Reception Telephone .......................216
Configuring Wake-up Time on Hotel Room Telephone ......................219
Querying Call Charges on Hotel Room Telephone.............................219
Function Key for Hotel Room on Hotel Reception Telephone ............220
Function Key for Hotel Room on Hotel Room Telephone...................222
InterCom Announcement/Hands-free .....................................................224
InterCom Announcement Procedure..................................................224
Performing InterCom Announcement .................................................225
Function Key for InterCom Announce-ment .......................................226
InterCom Hands-free Procedure ........................................................228
Performing InterCom Hands-free .......................................................229
Function Key for InterCom Hands-free...............................................230
InterCom Permission On/Off ..............................................................232
Function Key for InterCom Permission...............................................232
Configuration Switchover ........................................................................234
Configuration Switchover Manually ....................................................234
Function Key for Configuration Switchover ........................................234

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Loudspeaker Announcement ..................................................................237
Performing Loudspeaker Announcement ...........................................237
Function Key for Loudspeaker Announcement ..................................238
Macro ......................................................................................................241
Macro Execution Procedure ...............................................................241
Function Key for Macro ......................................................................242
Display Presentation during Macro Execution....................................245
Memo ......................................................................................................247
Creating a Memo ................................................................................247
Retrieving a Memo .............................................................................247
Function Key for Retrieving a Memo ..................................................248
Pickup .....................................................................................................250
Perfoming Pickup ...............................................................................250
Performing Pickup during Call ............................................................251
Function Key for Pickup......................................................................252
Power Dialling .........................................................................................253
Power Dialling Procedure ...................................................................253
Performing Power Dialling ..................................................................254
Cancelling Power Dialling...................................................................254
Attention Tone for Power Dialling .......................................................255
Function Key to Initiate/Cancel Power Dialling...................................255

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Project Assignment .................................................................................257
Detailed Information about Project Assignment .................................257
Initiating a Project Assignment ...........................................................258
Performing Project Assignment during a Call.....................................259
Function Key for Project Assignment .................................................259
Configuring a List for Project Assignment ..........................................262
Exporting a Project List.......................................................................263
Importing a Project List.......................................................................264
Room Monitoring.....................................................................................266
Initiating Room Monitoring..................................................................266
Ending Room Monitoring ....................................................................267
Function Key for Room Monitoring .....................................................267
Relays .....................................................................................................269
Relays On/Off .....................................................................................269
Function Key for Switching Relays On/Off .........................................269
Calling Line Identity Restriction (CLIR) ...................................................272
Function Key for Calling Line Identity Restriction (CLIR) ...................272
Call Forwarding .......................................................................................274
Call Forwarding Variations..................................................................274
Kinds of Call Forwarding ....................................................................276
Switching Call Forwarding for Subscribers On/Off .............................277
Function Key for Call Forwarding for Subscribers ..............................279
Switching Call Forwarding for External Numbers On/Off ...................282
Function Key for Call Forwarding for External Numbers ....................284
Call Restrictor (Incoming) – Robinson Numbers.....................................289
Call Restrictor (Incoming) On/Off .......................................................289
Function Key for Call Restrictor (Incoming)........................................289

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Power Save Mode...................................................................................291
Automatic Activation of Power Save Mode.........................................291
Power Save Mode Activation Depending on Configuration................292
Function Key for Manually Activating Power Save Mode...................292
Power Save Mode Link to Phone Lock...............................................293
Phone Lock .............................................................................................294
Phone Lock On...................................................................................294
Phone Lock Off...................................................................................294
Function Key for Phone Lock .............................................................295
Scheduled Call ........................................................................................296
Opening Scheduled Call List ..............................................................296
Configuring Scheduled Call as Schedule Reminder...........................297
Configuring Scheduled Call as Call Reminder ...................................298
Accepting Scheduled Call as Schedule Reminder .............................299
Accepting Scheduled Call as Call Reminder ......................................300
Editing Existing Scheduled Calls in Scheduled Call List ....................301
Deleting Existing Scheduled Calls from Scheduled Call List..............301
Function Key for Scheduled Calls ......................................................302
Text before Answering.............................................................................303
Variants for Text before Answering.....................................................303
Text before Answering for Group On/Off ............................................304
Function Key for Text before Answering for Group.............................305
Text before Answering for external number On/Off ............................306
Function Key for Text before Answering for external number.............307
Door Functions........................................................................................309
Performing Door Functions.................................................................309
Function Key for Door Functions ........................................................312

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Waiting Field Function.............................................................................316
Configuring a Waiting Field.................................................................316
Sequence for Call Acceptance in Waiting Field..................................319
Waiting Field Reception On/Off ..........................................................321
Function Key and External Waiting Field............................................322
Function Key for Internal Waiting Field...............................................325
Function Key for Switching Waiting Field Reception On/Off...............327
Attention Tone for Waiting Field..........................................................328
Speed Dialling .........................................................................................329
Application Options for Speed Dialling Keys ......................................329
Function Key for Speed Dialling .........................................................330
Automatic Speed Dialling Pick-up.......................................................333
Display of the Registration Status.......................................................334
Voice Mail and Fax Boxes of the PBX .................................................335
Voice Mail and Fax Boxes.......................................................................336
Opening the Message List of a Voice Mail/Fax Box ...........................337
Listening to Recordings ......................................................................340
Sending a Telefax as E-mail...............................................................341
Dialling from the Message List of the Voice Mailbox ..........................342
Deleting Messages.............................................................................343
Function Key to Open a Voice Mail/Fax Box ......................................343
Attention Tone for Voice Mailbox ........................................................346
Readiness of Voice Mail/Fax Boxes........................................................347
Readiness of Voice Mail/Fax Boxes On/Off........................................347
Function Key for Readiness ...............................................................347

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Configuration-Dependent Control ...........................................................350
Configuration-Dependent Control On/Off ...........................................350
Function Key for Configuration-Dependent Control............................350
Voice Memos in Voice Mailboxes............................................................353
Function Key for Recording Voice Memos in Voice Mailboxes...........353
Distribution of Messages.........................................................................355
Function Key for Distributing Messages.............................................355
Announcements for Voice Mailboxes ......................................................358
Create a New Announcement for a Voice Mailbox.............................358
Edit an Existing Announcement for a Voice Mailbox ..........................360
Delete an Existing Announcement for a Voice Mailbox ......................361
Call Information for New Voicemail Messages ...................................362
Separator Tone for New Voicemail Messages....................................363
Remote Access to a Voice Mailbox.........................................................364
Executing Remote Access to a Voice Mailbox ...................................364
Remote Access to a Voice Mailbox On/Off.........................................366
Function Key for Remote Access to a Voice Mailbox .........................367
Message Forwarding from a Voice Mailbox ............................................369
Message Forwarding from a Voice Mailbox On/Off ............................369
Function Key for Message Forwarding from a Voice Mailbox ............369
Substitute Function for Voice Mailboxes .................................................372
Substitute Function for Voice Mailboxes On/Off .................................372
Function Key for the Substitute Function for Voice Mailboxes ...........373
Archives for Voice Mail and Fax Boxes...................................................376
Moving a Message into the Archive of a Voice Mail/Fax Box.............376
Opening the Archive of a Voice Mail/Fax Box ....................................377
Deleting Messages from the Archive of a Voice Mail/Fax Box ...........377

16 COMfortel 1600 - Firmware V2.0 - COMfortel Set V3.14 - Advanced Information V09 03/2017
Settings ..................................................................................................379
Identification ............................................................................................380
MSN....................................................................................................380
Protection from Unauthorised Access.....................................................381
Configuring User PIN..........................................................................382
Configuring a Function Lock...............................................................382
Configuring Settings Lock...................................................................385
Display and Backlight..............................................................................388
Language of the Telephone ................................................................388
Display Backlight ................................................................................388
Brightness...........................................................................................389
Adjusting Contrast ..............................................................................390
Switching the Inverse Display View On/Off ........................................390
Time Format .......................................................................................391
Date Format........................................................................................391
Showing of Names Only .....................................................................392
Calibrating the Display........................................................................393
Call Signalling .........................................................................................394
Ring Signal .........................................................................................394
Function Key for Ring Signal..............................................................395
Flashing Display Backlight for Call Signalling.....................................396
Function Key for Call Signalling by Flashing Display Backlight..........396
Ringtones ................................................................................................398
Determining Different Types of Calls ..................................................398
Configuring Ringtones........................................................................401
Ringer Volume Automatically..............................................................403

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Call Charges ...........................................................................................404
Currency .............................................................................................404
Cost per Call Unit ...............................................................................404
Receiver and Headset.............................................................................405
Receiver Volume ................................................................................405
Headset Operation On/Off..................................................................405
Function Key for Headset Operation ..................................................406
Headset Ringing.................................................................................407
Headset Volume .................................................................................407
Menu and Function Keys ........................................................................409
Restricted Menu Selection..................................................................409
Accessibility of Second Key Level ......................................................409
Function Key for Shift .........................................................................410
Exchanging or Moving Function Keys ................................................411
Service and Maintenance .....................................................................412
Firmware Update.....................................................................................413
Firmware Update Variants ..................................................................413
Initiating Manual Firmware Update.....................................................414
Initiating Instant Firmware Update via Update Server ........................416
Distributing Firmware..........................................................................417
Saving Firmware as File on PC ..........................................................418
Selecting a PBX ......................................................................................420
Initiating PBX Synchronisation ................................................................421
Deleting Data ..........................................................................................422
Restoring Factory Setting ...................................................................422
Deleting Charges................................................................................423
Deleting Personal Data.......................................................................423

18 COMfortel 1600 - Firmware V2.0 - COMfortel Set V3.14 - Advanced Information V09 03/2017
Diagnostic Functions...............................................................................425
Performing Line Check (BERT) ..........................................................425
Determining the services on the PBX.................................................426
Index.......................................................................................................428

COMfortel 1600 - Firmware V2.0 - COMfortel Set V3.14 - Advanced Information V09 03/2017 19
About this Manual
About this Manual
Copyright
Auerswald GmbH & Co. KG, 38162 Cremlingen, 2017
Trademarks
Microsoft and Windows are trademarks of the Microsoft Corporation regis-
tered in the United States and/or other countries
Bitstream Vera Font © 2003 Bitstream, Inc. All rights reserved. Bitstream
Vera is a trademark of Bitstream, Inc.
Arev Font © 2006 Tavmjong Bah. All rights reserved.
All other trademarks mentioned are the property of the corresponding
manufacturer.
This product contains software which is based in part on the work of the
Independent JPEG Group.
Manuals
You find the Instructions and the Quick Guide on the Internet. After a
firmware update you usually require up-to-date Manuals. You find these on
the Internet

20 COMfortel 1600 - Firmware V2.0 - COMfortel Set V3.14 - Advanced Information V09 03/2017
Basic Knowledge
Basic Knowledge
This section provides a general overview how to operate the telephone.
Here, you will find a description of the symbols and text shown on the unit
display as well as the keys on the device In addition, you get an overview of
the contents of the individual menus.
Topics
–Device Overview (page 21)
–Introduction to the Operation (page 34)
–Configuration Software COMfortel Set (page 46)