Compuprint Z03 User manual

Compuprint 4247 Serial Matrix Printers
Compuprint 4247 Model Z03 Printer:
User'sGuide
MAN10294.00.00

ii Quick Setup Guide
Before using this information and the product it supports, read the information in “Notices” on page 47.
First edition (October 2011)
This edition applies to the Compuprint 4247 Z03 printer and to all subsequent releases and modifications
until otherwise indicated in new edition.
Internet
Visit our home page: http://www.compuprint.com
You can send comments by e-mail to : [email protected] or by mail to:
Compuprint s.r.l.
Via Lombardore 282
10040 Leinì (Turin)
ITALY

Contents
Figures ...............v
Tables ...............vii
Safety and environmental notices . . . ix
Safety notices ..............ix
Danger hazard level ..........ix
Caution hazard level...........x
Attention notices .............x
Safety precautions ............x
Electrical safety ............x
Approved power cord and receptacle .....x
Electrical safety and portable power strip
receptacles ..............xi
Connecting or disconnecting a communication
port, a teleport, or an attachment connector . . . xi
Servicing during an electrical storm .....xi
Setting up the 4247 Model Z03 Printer. . 1
Choosing a suitable location .........1
Performing a power-receptacle safety-check ....1
4247 Model Z03 nominal AC input power
requirements .............2
Unpacking the 4247 Model Z03 Printer .....3
Checking the carton contents ........4
Moving the printer to the final location .....5
Locating printer parts ...........5
Removing the shipping locks .........6
Installing the Controller Board ........8
Handling the Controller Board .......8
Inserting the Controller Board .......9
Installing the operator panel overlay ......11
Installing the ribbon cartridge ........12
Replacing the Ribbon Cartridge........15
Connecting the power cord .........16
Turning on the printer ...........17
Changing the display language (from the default,
English) ...............18
Loading fanfold paper...........19
Printing the Quick Reference as a test page....23
Installing the optional second tractor ......23
Removing the optional second tractor ....27
Printing a configuration sheet ........28
Attaching the 4247 Printer to your Computer . . . 28
Software Driver Selection..........29
Completing printer setup ..........29
Cleaning the printer ...........30
Cleaning inside of the printer .......30
Cleaning the outside covers ........30
Problem solving .............31
Using status code and problem listings ....31
Status codes and recovery actions ......31
Problem list index ...........36
Clearing Forms Jams ..........43
Options................45
iii
Notices . . . . . . . . . . . . . . 47

iv Quick Setup Guide

Figures
1. Locating Printer Parts .........6
v

vi Quick Setup Guide

Tables
1. Forms buckle, twist, jam, or tractor holes tear 37
2. Forms do not feed past printhead .....37
3. Forms do not stack correctly .......37
4. Characters off registration........37
5. Unreadable characters .........38
6. Missing dots or irregular characters ....38
7. Ribbon smudging forms ........38
8. Printing is too light or partial characters print 38
9. Ribbon snagging, tearing, or not moving 38
10. Line-to-line horizontal misregistration....39
11. Printer doesn't print or prints wrong characters 39
12. Printer has no power .........39
13. Throughput of printer at half speed ....39
vii

viii Quick Setup Guide

Safety and environmental notices
Safety notices ..............ix
Danger hazard level ..........ix
Caution hazard level...........x
Attention notices .............x
Safety precautions ............x
Electrical safety ............x
Approved power cord and receptacle .....x
Electrical safety and portable power strip
receptacles ..............xi
Extension cords ...........xi
Portable power strip receptacles (temporary
power taps) ............xi
Connecting or disconnecting a communication
port, a teleport, or an attachment connector . . . xi
Servicing during an electrical storm .....xi
Safety notices
There are two levels of safety notices: Danger and Cautions.
Danger hazard level
The word Danger indicates the presence of a hazard that has the potential of
causing death or serious personal injury.
DANGER notices are numbered <1-1>,<1-2>, and so forth where they appear in
the text of this manual.
Example of a Danger notice:
DANGER
<1-10> Hazardous voltages are present. Do not touch the pins or sockets of
the power receptacle.
ix

Caution hazard level
The word Caution indicates the presence of a hazard that has the potential of
causing moderate or minor personal injury.
CAUTION notices are numbered <2-1>,<2-2>, and so forth where they appear in
the text of this manual.
Example of a Caution notice:
!CAUTION:
<2-22> Carefully follow all cleaning instructions, using only the materials and
solutions recommended.
Attention notices
The word Attention calls attention to the possibility of damage to a program,
device, system, or data.
Attention notices are not numbered.
Examples of an Attention notices:
Attention: This is an ESD sensitive device.
Safety precautions
Electrical safety
This printer is inspected and listed by recognized national testing laboratories,
such as Underwriters Laboratories, Inc. (UL) in the U.S.A. and Canadian Standards
Association (CSA) in Canada. Listing of a product by a national testing laboratory
indicates that the product is designed and manufactured in accordance with
national requirements intended to minimize safety hazards. This equipment meets
a very high standard of safety in design and manufacture. Remember, however,
that this product operates under conditions of high electrical potentials and heat
generation, both of which are functionally necessary.
Because the paper used in the printer can burn, you should take normal
precautions to prevent fire. These precautions include common-sense measures,
such as keeping potentially combustible materials (for example, curtains and
chemicals) away from the printer, providing adequate ventilation and cooling,
limiting unattended operation, and having trained personnel available and
assigned to the printer.
Approved power cord and receptacle
DANGER
<1-11> Your country may require an approved power cord and plug.
Ensure that you have the correct power cord and plug. Use this cord and
plug only with an approved, correctly-installed power receptacle.
xQuick Setup Guide

Electrical safety and portable power strip receptacles
Extension cords
DANGER
<1-1> Do not use an extension power-cord.
The customer must supply the correct electrical outlet which must meet the
requirements stated under “Approved power cord and receptacle” on page x.
Portable power strip receptacles (temporary power taps)
Portable power strip receptacles (referred to as “temporary power taps” by the
National Electrical Code) may be used if they are fully approved in the customer's
geographic location. It is the customer's responsibility to supply a fully approved
“temporary power tap”, if one is to be used.
Connecting or disconnecting a communication port, a
teleport, or an attachment connector
DANGER
<1-14> Switch off printer power and unplug the printer power cord before
connecting or disconnecting a communication port, a teleport, or other
attachment connector.
Servicing during an electrical storm
DANGER
<1-13> Do not connect or disconnect a communication port, a teleport, or
any other connector during an electrical storm.
Safety and environmental notices xi

xii Quick Setup Guide

Setting up the 4247 Model Z03 Printer
Choosing a suitable location
CAUTION:
<2-81> The 4247 Model Z03 printer has an optional printer
pedestal. If the printer is installed on any other stand or
surface, this stand or surface must support the printer weight
of 33 kg (73 lb) and withstand the print action vibration.
Consider the following:
vFor pluggable equipment, the socket-outlet shall be installed near the equipment
and shall be easily accessible.
vThe distance between the printer and the host computer must not exceed the
length of the interface cable.
vYour printer should not be exposed to direct sunlight, extreme heat, cold, dust
or humidity (see “Printer Specifications” in the 4247 Model Z03 Printer: User’s
Guide.
vEnsure that sufficient clearances exist on all sides for operation and servicing.
The required space is shown in the following illustration.
Performing a power-receptacle safety-check
DANGER
<1-10> Hazardous voltages are present. Do not touch the pins or sockets of
the power receptacle.
For pluggable equipment, the socket-outlet shall be installed near the equipment
and shall be easily accessible.
“Portable power strip receptacles (temporary power taps)” on page xi, conforming
to all requirements, may be used.
100 cm
39.4 in
100 cm
39.4 in
20 cm
9.7 in
20 cm
9.7 in
80 cm
31.5 in
C8Q02008
1

A qualified electrician should perform all checks necessary to ensure safe
operation. These should include the following checks and any other required by
local regulations.
vCheck the AC voltage at all associated power receptacles (see “4247 Model Z03
nominal AC input power requirements”).
vCheck the AC impedance to ground at all associated power receptacles.
Attention: If the voltages are not within the correct operating range, allow
correction before the equipment is plugged in and operated.
4247 Model Z03 nominal AC input power requirements
Nominal Voltage Voltage Range Amps / Watts Phase / Hz
100–240 Vac 90–264 Vac 2.9–1.3 A Single phase /
50–60 Hz
2Quick Setup Guide

Unpacking the 4247 Model Z03 Printer
Setting up the 4247 Model Z03 Printer 3

Checking the carton contents
Review the following list of contents as you unpack the shipping container.
Contact your point of purchase if any items are missing.
v4247 Model Z03 Printer
v4247 Model Z03 Printer: Quick Setup Guide.
vPower cord
vPrinter documentation and CD
vController Board
vRibbon cartridge
vOperator panel overlay
vSecond tractor (optional)
4Quick Setup Guide

Moving the printer to the final location
Do not plug in the printer power cord until instructed to do so.
1. Remove the plastic covering.
Keep the packing material in a safe place. It should be used if you need to
repack the printer for shipment.
CAUTION:
<2-82> The 4247 Model Z03 printer weighs 33 kg (73 lb). Two
persons are required to lift it.
!
CAUTION:
<2-83> The lifting handles are located forward of the center of
gravity. For good printer balance, each person should place
one hand in a gray lifting handle and the other hand under
the rear of the printer.
2. Using two persons, safely move the printer to the selected location (see
“Choosing a suitable location” on page 1).
Locating printer parts
Refer to Figure 1 on page 6 to familiarize yourself with the printer.
Setting up the 4247 Model Z03 Printer 5

Removing the shipping locks
1. Open the tractor area cover and make sure that you remove the shipping locks,
including the two knurled lock screws which hold the tractor in place. Store the
locks with the packing material.
Printer Handgrip
Printer Cabinet (option)
Tractor Area
Cover
Attention
Light
Operator
Panel Upper Printer
Cover
Front View
Rear View
Inside View
Left Side View
Ribbon Cartridge Supports
Ribbon Lift Assembly
Paper
Bail
Print Head
Controller Board and
Interface Connectors Power Connector Power Switch
C8Q10001
Figure 1. Locating Printer Parts
6Quick Setup Guide

2. Open the upper printer cover. If there is a wire tie around the printhead,
remove it.
Setting up the 4247 Model Z03 Printer 7

Installing the Controller Board
The 4247 printer arrived with the Controller Board that you ordered.
You must install the Controller Board (received with the printer) into the proper
slot in the back of the printer before it can be used.
Handling the Controller Board
Attention: Do not remove the Controller Board from the protective package until
instructed to do so. Static electricity, though harmless to you, can damage sensitive
Controller Board components. Use the information in this section to avoid
damaging a Controller Board.
vLimit your movement. Your movement can create static electricity that, when
released to the Controller Board, can damage the electronic components on the
Controller Board. Sliding your foot across carpeting is an example of how you
create unwanted static electricity.
vHandle the Controller Board only by the edges and prevent others from making
direct contact with it.
vBefore removing the Controller Board from the protective package, ground the
package to exposed metal at the back of the printer. This will release any static
charge that may have developed on the package or on your body. Hold the
package against the metal for at least two seconds.
vWhen you are instructed, remove the Controller Board and install it directly into
the Controller Board slot without setting it down. If you have removed the
Controller Board from the protective package and cannot immediately insert it in
the printer, place the protective package on a flat surface, and set the Controller
Board on top of the protective package.
8Quick Setup Guide