Comrex ACCESS Rackmount Installation guide

Put Comrex On The Line. Toll Free in USA: 800-237-1776 • www.comrex.com
e-mail: [e-mail]
19 Pine Road, Devens, MA 01434 USA
Tel: [phone] • Fax: [phone]
ACCESS Rackmount FAQ
How do you change the password on Web GUI interface?
Navigate to System Sengs, then to Security Sengs. In the right column, you can change the Web GUI
password.
Addionally, you can plug a monitor and a keyboard into the back of an ACCESS Rack. Upon opening the
interface, navigate to System Sengs, then Security Sengs.
I forgot my password.
You can reset your password through the ACCESS Web GUI. Addionally, you can connect directly to
the rackmount with a mouse, keyboard, and monitor connected to the back of your unit. Navigate to
Congure, then click on System Sengs in the le hand menu. Next, go to Security. There, you can nd or
reset your password.
What port do I need to open on my network so my ACCESS Rackmount can receive a call
from another Comrex codec?
UDP 9000. Note: this is for BRIC Normal connecons.
How do I log in to the Web GUI interface of my ACCESS Rackmount if I am located outside
of my network?
The following default ports will need to be open or forwarded to your ACCESS Rackmount (pre-4.0
rmware. 4.0px and above only need TCP 80):
TCP 80 (Web port)
TCP 8080 (XML port)
If these ports are already in use on your network, they can be adjusted on your Comrex device.
If you are not capable of adjusng your network equipment to accommodate a change, we recommend
consulng with an IT professional or your ISP (Internet Service Provider).
How do I update my ACCESS Rack so it has an AAC license?
Please provide our tech support department ([e-mail]) with the serial number or MAC
address of your ACCESS unit. We can then verify your unit and provide you an AAC license key along with
installaon instrucons.

Put Comrex On The Line. Toll Free in USA: 800-237-1776 • www.comrex.com
e-mail: [e-mail]
19 Pine Road, Devens, MA 01434 USA
Tel: [phone] • Fax: [phone]
How do I update my ACCESS Rack so that it has a TS license?
Upgrading to rmware 3.0 p9 or higher will automacally apply a TS license to your unit.
My rmware upgrade failed.
Please contact our technical support team at [e-mail], or call us at [phone].
I have my two ACCESS Racks registered and online with Comrex’s Switchboard server, but my
units can’t connect.
Verify in the NAT type of each locaon in your Switchboard account or at the local units. If you are trying to
connect two Symmetric NAT types or a Symmetric NAT and a Port Restricted NAT type, they are incompable.
We recommend opening the BRIC Normal port on one of the networks (default UDP 9000).
My Linphone app won’t work when I try to connect to my ACCESS Rack.
Make sure you have updated your ACCESS Rack to at least rmware version 3.0 and that you have followed the
instrucons from the Linphone Technote available on our website (www.comrex.com).
If you sll can’t connect, make sure you do not already have a connecon established on your Comrex device.
Try connecng Linphone to our test unit at the following address: sip:70.22.155.132
If you can connect, please make sure that your network is not blocking port UDP 5060 to the ACCESS.
How do I nd my MAC address?
In the Web GUI, navigate to Network. Click Manage Networks, then click Select Ethernet Port Entry. Press
the Congure buon, and you’ll see the MAC address. Alternately, you can go to System Sengs and click on
Soware Licensing. The MAC address will be listed under Node ID.
The ACCESS Rackmount won’t boot, and all the lights are lit up on the front.
Contact our technical support team at [e-mail], or call us at [phone] or 1-800-237-1776.