Contex IQ 4400 Series User manual

User’s Guide
Wide Format Scanners
Models: IQ 2400 and IQ 4400 series
September 2012

About this Guide 2
Contents
Contents...........................................................................................2
About this Guide .............................................................................2
Overview of the Scanner ................................................................4
Scanner front view: ................................................................................. 4
Scanner rear view:.................................................................................. 5
Installation........................................................................................6
System requirements .............................................................................. 6
Installation step by step........................................................................... 6
Turning the Scanner ON and OFF...............................................23
Main power switch................................................................................. 23
Sleep and wake modes......................................................................... 24
Automatic shut down after idle time.................................................. 25
Loading Originals into the Scanner ............................................26
Load, face up, at the scanner’s center .................................................. 26
Automatic loading.................................................................................. 26
Manual loading...................................................................................... 27
Unloading the original after scan........................................................... 28
Soft Handling ........................................................................................ 29
Setting the input size............................................................................. 29
Scanning ........................................................................................30
Software applications for scanning........................................................ 30
Running applications from the scanner panel ....................................... 30
Batch scanning...................................................................................... 30
Monitoring your scanner with WIDEsystem........................................... 31
Maintenance...................................................................................33
About scanner maintenance ................................................................. 33
Cleaning the scan area ......................................................................... 33
Overview - Key maintenance points - Cleaning .................................... 34
Calibration............................................................................................. 41
Replacing the glass plate...................................................................... 45
Replacing the glass plate...................................................................... 45
Replacing the glass plate – Overview of key parts................................ 47
Downloading New Firmware ................................................................. 53
What is Firmware? ........................................................................... 53
When do I need new firmware?........................................................ 53
How to identify the firmware version running in the scanner? .......... 53
How to install new firmware?............................................................ 53
Trouble Shooting.......................................................................... 54
How are errors reported on your system............................................... 54
Correcting common errors .................................................................... 54
Technical assistance............................................................................. 54
Problems Related to Scanner Installation............................................. 55
Problems Related to Operation of the Scanner..................................... 56
Problems Related to the Scanning Results........................................... 59
Appendixes.................................................................................... 60
Important safety instructions ................................................................. 60
Regulations........................................................................................... 61
About this Guide
This guide explains how to operate and maintain your wide format scanner.
The guide assumes basic knowledge of your computer and operating
system and does not repeat material from their documentation.
Be sure to refer to:
1. The Installation section – describes correct installation of your scanner
drivers.
2. The readme.htm file in the ws folder on the WIDEsystem TOOLS CD-
ROM. Contains the most current installation and OS compatibility
issues.

About this Guide 3
3. WIDEsystem TOOLS Help – After installing your drivers, open
WIDEsystem and press F1. Contains information on using the
WIDEsystem application and Scanner Maintenance software.
This user’s guide covers the following models:
Scanner Model Description
IQ 2400 Series 24” color scanner
IQ 4400 Series 44” color scanner
All above models are ENERGY STAR®compliant.
IMPORTANT:Be sure to use the WIDEsystem TOOLS CD-ROM that
came with your scanner or a newer version. Out-of-date versions of
WIDEsystem software may not detect your scanner model.
NOTE: Windows Compatibility - Your scanner and drivers are tested
and developed to support the most current active Microsoft Windows
version OS systems. Drivers and interface support in regard to specific
Windows versions will follow the Microsoft Support Lifecycle Policy. The
compatibility specifications can therefore change accordingly. The most
current OS compatibility specifications and drivers will be available on your
manufacturer’s website.

Overview of Scanner 4
Overview of the Scanner
Below: The parts, buttons and areas you need to recognize for using the scanner.
Scanner front view:
Scanner lid
Release buttons for opening scanner lid (for maintenance)
Insertion slot for document feeding
Operator’s Panel
Paper feeding guides
Paper return guides
One Touch buttons
Paper forward button
Paper ready indicator
Error indicator
Power button and indicator
Paper backwards button

Overview of Scanner 5
Scanner rear view:
Connection panel
Release buttons for opening scanner lid (for maintenance)
Paper return guides
Interface connections – USB, Gigabit
Main power connection socket
Main power switch
I 0

Installation 6
Installation
Follow the steps below for quick and easy installation of your scanner and scanner drivers.
System requirements
•PC or supported workstation. Recommended requirements: Core 2 processor, 2 GB RAM, 5 GB of available hard drive space, USB 2.0 interface.
•Compatible Windows operating system – View the ws/readme.htm file on the WIDEsystem TOOLS CD-ROM.
•Enabled USB port on your PC.
•The WIDEsystem TOOLSCD supplied with your scanner.
•Scanning software and/or compatible third party software. See the section on Software Applications for Scanning »
•Grounded power outlet.
•PC with USB port or enabled Gigabit port.
NOTE: Gigabit interface compatibility and speeds depend on your scanner model.
Installation step by step
Set up the scan station
Your scanner should be placed either on the specially designed stand-alone floor stand
or on a sturdy table. Make sure there is enough space behind the scanner to allow the
media to run out.
IMPORTANT: DO NOT YET CONNECT THE SCANNER TO
POWER OR PC.
See also the Safety Instructions at the end of this operator’s
guide
1

Installation 7
Install WIDEsystem and scan/copy software on your PC
IMPORTANT: WIDEsystem contains your essential scanner drivers. You must install
WIDEsystem before you connect the scanner or install any scanner software applications.
1. Insert the WIDEsystem TOOLS CD-ROM into your PC. Normally the setup program interface will
start automatically. If it does not, locate the setup.exe file on the CD and start it manually.
2. Follow the instructions on your screen to install the WIDEsystem software and scanner drivers.
Reboot the PC when asked to do so to complete installation.
3. Remove the CD when done with installation.
4. To verify correct installation of WIDEsystem: the WIDEsystem icon will be visible in your system
tray.
5. After installing WIDEsystem, install the Scan & Copy software you will be using with the scanner.
Select the required installation options for the Scan & Copy software from the WIDEsystem
TOOLS CD or from a third-party installation CD.
IMPORTANT: During all installation steps, be sure to select “YES” if Windows asks you to allow
the software to access the network.
CAUTION: DO NOT YET CONNECT THE SCANNER TO POWER OR TO THE PC.
This is to ensure your own personal safety and to help protect your device from potential
damage during cleaning in the next steps
6. After installing software, leave the PC ON as you perform the next steps to prepare and setup the
scanner.
2

Installation 8
Clean the scanner feeding bed
This is the flat surface in front of the insertion slot. Wipe thoroughly so dirt
and dust are not dragged into the scan area with the original.
Open the scanner lid –
Press the lid release buttons
The internal scan area should be wiped clean for any dust accumulated
during packaging and shipping. The scan area is under the scanner lid so
you have to open it. The scanner lid release buttons are at the back of the
lid.
1. Stand at the front of the scanner.
2. Push down on the lid and simultaneously slide both release buttons
towards the scanner’s center with your fingers until you feel them
unlock.
3. Use your other fingers to grip the edge of the lid.
4
3

Installation 9
Open the scanner lid – Pull the lid back
Retain pressure on the lid release buttons and your grip on the lid edge as
you pull the lid backwards towards your body. Open the scanner lid all the
way back.
Clean the internal scan area
Wipe the internal scan area free of dust. Use a dry lint-free cloth.
If you detect smudges on the glass that cannot be wiped clean with a dry cloth, refer to
this guide’s section Cleaning the scan area for instructions on thoroughly cleaning the
scan area in connection with scanner maintenance.
6
5

Installation 10
Connect the power cable to the scanner
Connect the scanner power cable to the scanner‘s main power connection socket. The
main power connection socket is at the scanner’s back.
Connect power to the wall outlet
Connect the other end of the scanner power cable to the power outlet.
CAUTION: The scanner is equipped with a three-wire (pin) grounding type plug. If
you cannot insert the plug into your outlet, contact your electrician to replace the plug or
outlet to ensure a grounded power connection. Do not try to defeat or ignore the purpose
of the grounding-type plug.
8
7

Installation 11
Turn on the scanner
Turn on the main power switch at the back of the scanner
9

Installation 12
Connect the USB interface cable to the scanner
Initial installation and activation of the scanner is easiest using the USB
connection. This applies also for Gigabit enabled models.
1. The interface-connection-panel is found at the back of the scanner – on its left side
when facing the back.
2. Connect the B-connector end (square shaped) end to a USB port on the scanner.
NOTE: For Gigabit enabled scanner models: The installation wizard will instruct
you on installation and activation of the gigabit interface later in the installation process.
For now – only connect the USB.
Regulatory Notice: Your scanner product has been tested to comply with the EMC Standards
EN55022 and FCC, Part 15. To maintain compliance, only use the interface cables supplied with the
scanner.
Connect the USB interface cable to the PC
1. On the PC, verify that WIDEsystem is running – the WIDEsystem icon should be
visible in your system tray.
2. If WIDEsystem is not running, locate the WIDEsystem entry under your
Programs menu and start it manually.
3. Make sure the USB cable is connected to the scanner as instructed in a
previous step.
4. Connect the A-connector end (flat end) to a USB port on your computer.
NOTE: It is recommended to use an available USB port on the back of the PC.
Using USB ports on the front can affect performance on some PC models.
11
10

Installation 13
Scanner installation
The Installation Wizard starts up
1. The driver will detect the scanner and start the scanner installation wizard.
2. On first time installations, the WIDEsystem Scanner Installation Wizard should
start after 20 seconds.
3. If the installation wizard does not start up, perform one or more of the following:
a. Unplug and reinsert the USB connections to scanner and PC.
b. Ensure the USB cable is connected firmly at both ends.
c. Try a different USB port on the PC.
d. Make sure the USB is inserted into the port marked for USB at the back
of the scanner (and not, for example, the Ethernet port).
Scanner installation
Windows installs the scanner
1. Click Next and follow the instructions on your screen to install the scanner on
your PC.
2. Most of the scanner installation process is automatic.
3. Wait until the completion message appears
4. Press Next when done.
IMPORTANT: During all installation steps, be sure to select “YES” if Windows
asks you to allow the software to access the network.
13
12

Installation 14
Scanner Installation
Set energy-star idle time preference
On delivery, the scanner is set for automatic entry into sleep mode after a preset
idle time, i.e., the length of time the scanner is not active. The default idle time
setting for energy star compliancy is 15 minutes.
You may wish to prolong it to avoid frequent automatic shutdowns.
Set a new idle time or select do not sleep to deactivate automatic entry into
sleep mode.
14

Installation 15
Scanner Activation
Activate the scanner
You must activate your scanner with its licence before you can use it.
Please follow the Scanner Activation Wizard’s instructions.
NOTE: Your supplier may have pre-activated the scanner for you. If the scanner is pre-
activated, the wizard will skip this step and following steps 16a, 16b.
About license keys and activation codes:
•You will need to enter your license key that came with your scanner.
•Contact you dealer if you do not have a license key.
•Online activation will only require the license key.
•Manual activation will additionally require an activation code. Activation codes can be
obtained from your dealer or through the manufacturer’s License website. Follow the
instructions Manual Activation (below) to obtain an activation code through the
manufacturer’s License website.
To activate the scanner:
1. Press the Activate button to start the activation wizard.
2. You are presented with 2 ways to activate the scanner – Online and Manual.
3. If your PC is connected to the Internet, choose Online activation, otherwise choose
Manually
4. If you chose Online, proceed to the instructions in step 16a (and skip 16b). If you chose
Manual, proceed to the instructions in step 16b (skip 16a).
IMPORTANT: During all installation steps, be sure to select “YES” if Windows asks you to
allow the software to access the network.
15

Installation 16
Scanner Activation - Online
Online activation
Online activation is very easy. You only need your license key.
When you choose Online as the activation method, the dialog shown on the top right appears.
1. Enter you license key in the designated field.
2. The key will be authenticated online right after it is entered and if valid, a green tick
will appear as shown in the dialog shown on the right-middle.
3. Press the Activate button to continue.
4. The Success dialog will indicate successful activation.
16a

Installation 17
Scanner Activation - Manual
Manual activation
•Have your license key ready before proceeding. If you don’t have
one, contact you dealer.
•Manual activation uses an Activation Code. To produce an activation
code, you will need your license key and the scanner’s ID which is a
serial number or hardware ID. The scanner’s ID is read off the
scanner and displayed by the wizard (*1).
•You will need to access the internet (from any device). Here you can
enter the 2 values - license key and ID to get an activation code.
•Follow the instructions below:
1. When you choose Manual as the activation method, you will be
asked to enter an activation code in the empty field. Click Next
to obtain an activation code.
2. The Manual activation wizard will display instructions. Please
note the actual scanner’s ID - hardware ID or S/N (serial
number) supplied by the wizard (*1). You will need this ID to
obtain the activation code in the next steps.
3. Go to www.Licenseactivate.com.
4. In the web interface titled License Activation, enter your license
key in the designated field.
5. Enter the scanner’s ID - hardware ID or S/N that is supplied by
the wizard as describe in step 2.
6. Note or copy the Activation Code produced by the
Licenseactivate.com website (*2).
7. Enter or paste the activation code in the manual activation
wizard dialog (*3) and press Next.
8. The system will activate the scanner. Upon completion, the
system will display the success message.
16b

Installation 18
Scanner Installation – Change network name
Change the scanner’s network name (optional)
NOTE: This step only appears with licensed Ethernet supported scanners as
detected during activation.
You may wish to change the default name of the scanner to comply with your
organization.
Test network connection using the “Test” Button. Use “Settings...” to change network
configuration.
Click Next when done.
17

Installation 19
Scanner Installation
Calibrate the scanner – camera alignment
Transportation of your scanner could have slightly moved the cameras and they need to be
realigned.
1. Press Calibrate to start the wizard.
2. Follow the wizard’s instructions to perform camera alignment.
3. If you did not clean the internal scan area/glass as instructed in the previous installation
steps, then do so now.
4. You will be asked to insert your calibration sheet that came with the scanner.
5. Be sure to align the sheet arrow with the scanner middle arrow.
6. Press the Camera Alignment button. The system will do the rest.
7. The wizard will notify you when calibration has completed successfully.
8. Upon successful completion, remove the calibration sheet.
9. See also the Scanner Maintenance and Calibration Guide for complete and illustrated
instructions.
18

Installation 20
Scanner Installation
Installation complete
The scanner has been installed correctly when you see this message.
For models that supports Gigabyte, proceed to the steps for enabling gigabyte on
the scanner plus sharing it on the network.
For USB only scanners - you can also choose to share the scanner on the network.
Instructions for sharing USB scanners on the network follow below.
19