Contex HD iFLEX User manual

User’s Guide
HD iFLEX Scanner

Contents
Table of Contents
About This Guide 2
Overview of Scanner 3
Scanner Front View 3
Scanner Rear View 4
Installation 5
System requirements 5
Installation Steps 5
Turning Power ON/OFF 20
Main power switch 20
The scanner’s Self-Test Procedure 20
Scanner ready to scan 20
Wake and Sleep modes 21
Sleep/Wake mode options – automatic power management 22
Automatic shut down after idle time 22
Loading Originals into the Scanner 23
Load, face down, align at the scanner’s left side 23
Setting the input size 25
Scanning 26
Software applications for scanning 26
Running applications from the scanner panel 26
Nextimage Scan/Copy button 26
Batch scanning 26
Scanning Thick Media 27
Monitoring your scanner with WIDEsystem 27
Maintenance 29
About scanner maintenance 29
Overview – key maintenance points 29
Cleaning the scan area (glass) 30
Calibration 33
Replacing Scanner Parts 36
Replacing the White-Background-Platen 37
Replacing the Dust Filters 41
Downloading New Firmware 44
What is Firmware? 44
When do I need new firmware? 44
How to identify the firmware version running in the scanner? 44
How to install new firmware? 44
Trouble Shooting 45
How are errors reported on your system 45
Correcting common errors 45
Technical assistance 45
Problems Related to Scanner Installation 46
Problems Related to Operation of the Scanner 47
Problems Related to the Scanning Results 49
Appendix B: Important Safety Instructions 50
Appendix C: Regulations 51
FCC Regulations 51
CE Regulations 51
VCCI Regulations 51
Toxic or Hazardous Substances or Elements 52

About This Guide 2
About This Guide
This guide explains how to operate and maintain your wide format scanner.
This user’s guide covers:
Model: HD iFLEX
18” (A2) wide format flatbed scanner
The guide assumes basic knowledge of your computer and operating
system and does not repeat material from their documentation.
Be sure to refer to:
1. The Installation section – describes correct installation of your
scanner drivers.
2. The readme.htm file in the ws folder on the WIDEsystem TOOLS CD-
ROM. Contains the most current installation and OS compatibility
issues.
3. WIDEsystem TOOLS Help – After installing your drivers, open
WIDEsystem and press F1. Contains information on using the
WIDEsystem software.
IMPORTANT:Be sure to use the WIDEsystem TOOLS CD-ROM that
came with your scanner or a newer version. Out-of-date versions of
WIDEsystem software may not detect your scanner model.
NOTE: Windows Compatibility - Your scanner and drivers are tested
and developed to support the most current active Microsoft Windows
version OS systems. Drivers and interface support in regard to specific
Windows versions will follow the Microsoft Support Lifecycle Policy. The
compatibility specifications can therefore change accordingly. The most
current OS compatibility specifications and drivers will be available on your
manufacturer’s website.

Overview of Scanner 3
Overview of Scanner
Scanner Front View
Parts, you need to recognize when installing and using the scanner

Overview of Scanner 4
Scanner Rear View
Parts you need to recognize when installing and using the scanner

Installation 5
Installation
System requirements
•PC or supported workstation. Recommended requirements: 1.6GHz Dual Core processor or better, 2 GB RAM, 5 GB of available hard drive space,
USB 2.0 interface.
•Compatible Windows operating system – View the ws/readme.htm file on the WIDEsystem TOOLS CD-ROM.
•The WIDEsystem TOOLS CD supplied with your scanner.
•Scanning software or compatible third party software.
•Grounded power outlet.
•PC with USB port or enabled Gigabit port.
Installation Steps
To get your scanner up and running, follow the steps below in their written order.
Set up the scan station
Your wide format flatbed scanner should be placed on a stable, level and completely
flat (plane) surface such as a sturdy table. If convenient, you can place the backend of
the scanner against a wall. The lid will not open all the way back and stops at an
approximate 650 angle.
It is very important to follow the instructions below to ensure the scanner is setup with
optimal stability and without tension on the scanner’s frame. Failure to do so can
produce poor scanning results and cause damage to the scanner device over time.
IMPORTANT: DO NOT YET CONNECT THE SCANNER TO
POWER OR PC.
See the Safety Instructions at the end of this operator’s guide
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Installation 6
Adjust the scanner’s feet for sturdy
placement
The scanner rests on feet placed at the bottom of the scanner. There
are 3 fixed feet and 2 adjustable feet (total of 5 feet). See the
instructions below for feet adjustment.
1. The two outer feet closest to the operator’s panel side are
adjustable. The middle foot on the same side and the two feet
on the other side are fixed.
2. The 2 adjustable feet should be positioned (tightened) all the
way up when setting up the scanner on its new surface. They
are delivered in that position from the manufacturer.
3. The 2 adjustable feet (in their original position as described in
step 2) are slightly shorter than the 3 fixed feet. Therefore the
scanner will at first rest only on the 3 fixed feet (1 on the
operator panel side and 2 on the opposite side).
4. Use a screwdriver or an alternative long slim object to access
and rotate the 2 adjustable feet until they touch the surface so
all 5 feet are in contact with it.
5. If the scanner is moved, the 2 adjustable feet must be
retightened to their original (shortest) position and the steps
above must be repeated.
IMPORTANT: DO NOT YET CONNECT THE SCANNER TO POWER OR PC.
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Installation 7
Installing scanner software – WIDEsystem, drivers, and Scan/Copy software
Install WIDEsystem and scan/copy software on your PC
IMPORTANT: WIDEsystem contains your essential scanner drivers. You must install WIDEsystem
before you connect the scanner or install any scanner software applications.
1. Insert the WIDEsystem TOOLS CD-ROM into your PC. Normally the setup program interface will start
automatically. If it does not, locate the setup.exe file on the CD and start it manually.
2. Follow the instructions on your screen to install the WIDEsystem software and scanner drivers. Reboot the
PC when asked to do so to complete installation.
3. Remove the CD when done with installation.
4. To verify correct installation of WIDEsystem: the WIDEsystem icon will be visible in your system tray.
5. After installing WIDEsystem, install the Scan & Copy software you will be using with the scanner. Select
the required installation options for the Scan & Copy software from the WIDEsystem TOOLS CD or from a
third-party installation CD.
IMPORTANT: During all installation steps, be sure to select “YES” if Windows asks you to allow the
software to access the network.
CAUTION: DO NOT YET CONNECT THE SCANNER TO POWER OR TO THE PC. This is to
ensure your own personal safety and to help protect your device from potential damage during
cleaning in the next steps
6. After installing software, leave the PC ON as you perform the next steps to prepare and setup the scanner.
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Installation 8
Cleaning the scanner
Open the scanner lid
The internal scan area (glass plate) should be wiped clean for any dust
accumulated during packaging and shipping. The scan area is under the scanner
lid so you have to open it.
Pull back the scanner lid to expose the scan area (glass plate).
Cleaning the scanner
Clean the internal scan area
Lightly wipe the internal scan area’s glass plate free of dust. Use a dry lint-free cloth.
If you detect difficult smudges on the glass that cannot be wiped clean with a dry cloth,
refer to this guide’s section Cleaning the scan area for instructions on thoroughly cleaning
the scan area.
Close the lid after cleaning the internal scan area.
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4

Installation 9
Connect power cable
Connect the power cable to the scanner
Connect the scanner power cable to the scanner‘s main power connection
socket. The main power connection socket is at the scanner’s back.
Connect power cable
Connect the scanner to a power outlet.
Connect the power plug end of the scanner power cable to a power outlet.
CAUTION: The scanner is equipped with a three-wire (pin) grounding type plug. If you cannot insert the
plug into your outlet, contact your electrician to replace the plug or outlet to ensure a grounded power
connection. Do not try to defeat or ignore the purpose of the grounding-type plug.
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6

Installation 10
Power ON the scanner
Turn ON scanner power
Turn on the main power switch at the back of the scanner
Connect Cables
Connect the USB interface cable to the scanner
Initial installation and activation of the scanner is easiest using the USB
connection. This applies also for Gigabit enabled models.
1. The interface-connection-panel is found at the back of the scanner – on its left side
when facing the back.
2. Connect the B-connector end (square shaped) end to a USB port on the scanner.
NOTE: For Gigabit enabled scanner models: The installation wizard will instruct
you on installation and activation of the gigabit interface later in the installation process.
For now – only connect the USB.
Regulatory Notice: Your scanner product has been tested to comply with the EMC Standards
EN55022 and FCC, Part 15. To maintain compliance, only use the interface cables supplied with the
scanner.
IMPORTANT: Do not yet connect the other end of the USB to the PC.
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Installation 11
Connect USB cable to PC
Connect the USB interface cable to the PC
1. On the PC, verify that WIDEsystem is running – the WIDEsystem icon should be visible in
your system tray.
2. If WIDEsystem is not running, locate the WIDEsystem entry under your Programs menu
and start it manually.
3. Make sure the USB cable is connected to the scanner as instructed in a previous step.
4. Connect the A-connector end (flat end) to a USB port on your computer.
NOTE: It is recommended to use an available USB port on the back of the PC. Using USB
ports on the front can affect performance on some PC models.
Scanner installation
The Installation Wizard starts up
1. The driver will detect the scanner and start the scanner installation wizard.
2. On first time installations, the WIDEsystem Scanner Installation Wizard should start after 20
seconds.
3. If the installation wizard does not start up, perform one or more of the following:
a. Unplug and reinsert the USB connections to scanner and PC.
b. Ensure the USB cable is connected firmly at both ends.
c. Try a different USB port on the PC.
d. Make sure the USB is inserted into the port marked for USB at the back of the
scanner (and not, for example, the Ethernet port).
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Installation 12
Scanner installation
Windows installs the scanner
1. Click Next and follow the instructions on your screen to install the scanner on
your PC.
2. Most of the scanner installation process is automatic.
3. Wait until the completion message appears
4. Press Next when done.
IMPORTANT: During all installation steps, be sure to select “YES” if Windows
asks you to allow the software to access the network.
Scanner Installation
Set energy-star idle time preference
On delivery, the scanner is set for automatic entry into sleep mode after a
preset idle time, i.e., the length of time the scanner is not active. The default
idle time setting for energy star compliancy is 15 minutes.
You may wish to prolong it to avoid frequent automatic shutdowns.
Set a new idle time or select do not sleep to deactivate automatic entry into
sleep mode.
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Installation 13
Scanner Activation
Activate the scanner
You must activate your scanner with its licence before you can use it.
Please follow the Scanner Activation Wizard’s instructions.
NOTE: Your supplier may have pre-activated the scanner for you. If the scanner is pre-
activated, the wizard will skip both this step 14 and the following steps 15a, 15b.
About license keys and activation codes:
•You will need to enter your license key that came with your scanner.
•Contact you dealer if you do not have a license key.
•Online activation will only require the license key.
•Manual activation will additionally require an activation code. Activation codes can be
obtained from your dealer or through the manufacturer’s License website. Follow the
instructions Manual Activation (below) to obtain an activation code through the
manufacturer’s License website.
To activate the scanner:
1. Press the Activate button to start the activation wizard.
2. You are presented with 2 ways to activate the scanner – Online and Manual.
3. If your PC is connected to the Internet, choose Online activation, otherwise choose
Manually
4. If you chose Online, proceed to the instructions in step 15a (and skip 15b). If you chose
Manual, proceed to the instructions in step 15b (skip 15a).
IMPORTANT: During all installation steps, be sure to select “YES” if Windows asks you to
allow the software to access the network.
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Installation 14
Scanner Activation - Online
Online activation
Online activation is very easy. You only need your license key.
When you choose Online as the activation method, the dialog shown on the top right appears.
1. Enter you license key in the designated field.
2. The key will be authenticated online right after it is entered and if valid, a green
tick will appear as shown in the dialog shown on the right-middle.
3. Press the Activate button to continue.
4. The Success dialog will indicate successful activation.
15a

Installation 15
Scanner Activation - Manual
Manual activation
•Have your license key ready before proceeding. If you don’t have
one, contact you dealer.
•Manual activation uses an Activation Code. To produce an activation
code, you will need your license key and the scanner’s ID which is a
serial number or hardware ID. The scanner’s ID is read off the
scanner and displayed by the wizard (*1).
•You will need to access the internet (from any device). Here you can
enter the 2 values - license key and ID to get an activation code.
•Follow the instructions below:
1. When you choose Manual as the activation method, you will
be asked to enter an activation code in the empty field. Click
Next to obtain an activation code.
2. The Manual activation wizard will display instructions. Please
note the actual scanner’s ID - hardware ID or S/N (serial
number) supplied by the wizard (*1). You will need this ID to
obtain the activation code in the next steps.
3. Go to www.Licenseactivate.com.
4. In the web interface titled License Activation, enter your
license key in the designated field.
5. Enter the scanner’s ID - hardware ID or S/N that is supplied by
the wizard as describe in step 2.
6. Note or copy the Activation Code produced by the
Licenseactivate.com website (*2).
7. Enter or paste the activation code in the manual activation
wizard dialog (*3) and press Next.
8. The system will activate the scanner. Upon completion, the
system will display the success message.
15b

Installation 16
Scanner Installation – Change network name
Change the scanner’s network name (optional)
NOTE: This step only appears with licensed Ethernet supported scanners as
detected during activation.
You may wish to change the default name of the scanner to comply with your
organization.
Click Next when done.
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Installation 17
Scanner Installation
Installation complete
The scanner has been installed correctly when you see this message.
For using the optimal Gigabyte interface, proceed to the steps for enabling gigabyte
on the scanner plus sharing it on the network.
If using only the USB interface - you can also choose to share the scanner on the
network. Instructions for sharing USB scanners on the network follow below.
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Installation 18
Enabling Gigabit Interface
Enable Gigabit Ethernet Interface (optional)
Optimal speed according to specifications will require you connect the scanner to a gigabit connection.
To enable gigabit interfacing:
1. Disconnect the USB connection to your PC
2. Connect an approved gigabit cable to the scanner Ethernet interface socket at the scanner’s back.
3. Connect the other end of the gigabit cable to your LAN.
4. Open WIDEsystem – if not already open, double--click the WIDEsystem icon in the system tray.
5. Press the Refresh Scanner List button
6. The system will automatically include and share the scanner on the network and enable scanning at
gigabit speeds.
NOTE: Use only an approved gigabit cable. Full specified performance cannot be guaranteed with other
cables or normal LAN cables.
NOTE: WIDEsystem will provide a warning if you are running on a gigabit scanner without a gigabit
connection.
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Installation 19
Set up USB connected scanner for sharing on the network
Set USB scanner for sharing on the network (Optional)
You can enable other PCs on the LAN to use the USB connected scanner. This is called “Sharing”. After
activating the scanner, You can set it up as a “shared scanner” through WIDEsystem.
NOTE: These instructions apply only for scanners using USB interfacing to PCs. Gigabit interfaced
scanners will be shared automatically.
1. Make sure your PC with the scanner connected via USB is connected to the LAN.
2. Double -click on the WIDEsystem program icon and select the Network tab.
3. Select the option: Share the scanner on the network.
4. Press the OK button to accept the settings.
On most LAN systems, this is all you have to do. However, some systems will require Advanced settings,
such as specific communication port numbers. Contact your LAN administrator for information regarding
Advanced settings.
NOTE: Open WIDEsystem and press the <F1> key for viewing complete on-line help regarding the
Network setup procedures and options including Advanced settings.
NOTE: PCs on the LAN that will use the scanner must be installed with WIDEsystem and compatible
scan/copy software.
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