Contex XD2490 User manual

User’s Guide
Wide Format Scanners
Model: XD2490 September 2009

About this Guide 2
Contents
Contents...........................................................................................2
About this Guide .............................................................................3
Overview of the Scanner ................................................................4
Scanner front view: ................................................................................. 4
Scanner rear view:.................................................................................. 5
Installation........................................................................................6
System requirements.............................................................................. 6
Installation step by step........................................................................... 6
Turning the Scanner ON and OFF ...............................................15
Main power switch................................................................................. 15
Sleep and wake modes......................................................................... 16
Sleep mode options - automatic entry and idle time.............................. 16
Loading Originals into the Scanner ............................................18
Load, face up, at the scanner’s center.................................................. 18
Automatic loading.................................................................................. 18
Manual loading...................................................................................... 19
Unloading the original after scan........................................................... 19
Soft Handling ........................................................................................ 20
Setting the input size............................................................................. 20
Scanning........................................................................................ 21
Software applications for scanning ....................................................... 21
Running applications from the scanner panel....................................... 21
Batch scanning ..................................................................................... 21
Monitoring your scanner with WIDEsystem .......................................... 21
Maintenance .................................................................................. 23
About scanner maintenance ................................................................. 23
Cleaning the scan area......................................................................... 23
Overview - Key maintenance points - Cleaning .................................... 24
Calibration - Scanner Maintenance program ........................................ 31
Replacing the glass plate...................................................................... 34
Replacing the glass plate – Overview of key parts................................ 36
Downloading new firmware................................................................... 42
Trouble Shooting .......................................................................... 44
How are errors reported on your system............................................... 44
Correcting common errors .................................................................... 44
Technical assistance............................................................................. 44
Problems Related to Scanner Installation............................................. 45
Problems Related to Operation of the Scanner..................................... 46
Problems Related to the Scanning Results........................................... 49
Appendixes.................................................................................... 50
Important safety instructions................................................................. 50
Regulations........................................................................................... 51

About this Guide 3
About this Guide
This guide explains how to operate and maintain your wide format scanner.
The guide assumes basic knowledge of your computer and operating
system and does not repeat material from their documentation.
Be sure to refer to:
1. The Installation section – describes correct installation of your scanner
drivers.
2. The readme.htm file in the ws folder on the WIDEsystem TOOLS CD-
ROM. Contains the most current installation and OS compatibility
issues.
3. WIDEsystem TOOLS Help – After installing your drivers, open
WIDEsystem and press F1. Contains information on using the
WIDEsystem application and Scanner Maintenance software.
This user’s guide covers the following models:
Scanner Model Description
XD2490 24” color scanner
All above models are ENERGY STAR®compliant.
IMPORTANT: Be sure to use the WIDEsystem TOOLS CD-ROM that
came with your scanner or a newer version. Out-of-date versions of
WIDEsystem software may not detect your scanner model.
NOTE: Windows Compatibility - Your scanner and drivers are tested
and developed to support the most current active Microsoft Windows
version OS systems. Drivers and interface support in regard to specific
Windows versions will follow the Microsoft Support Lifecycle Policy. The
compatibility specifications can therefore change accordingly. The most
current OS compatibility specifications and drivers will be available on your
manufacturer’s website.

Overview of Scanner 4
Overview of the Scanner
Below: The parts, buttons and areas you need to recognize for using the scanner.
Scanner front view:
Pa
p
er forward button One Touch buttons
Pa
p
er read
y
indicator
Error indicator
Power button and indicator
Pa
p
er backwards button
Scanner bed
–
p
a
p
er feed area
Scanner lid
Release buttons for o
p
enin
g
scanner lid
(
for maintenance
)
Insertion slot for document feedin
g
O
p
erator’s Panel

Overview of Scanner 5
Scanner rear view:
Connection panel
Release buttons for opening scanner lid (for maintenance)
USB interface connection
Main power connection socket
Main power switch

Installation 6
Installation
Follow the steps below for quick and easy installation of your scanner and scanner drivers.
System requirements
•PC or supported workstation. Recommended requirements: Core 2 processor, 2 GB RAM, 5 GB of available hard drive space, USB 2.0 interface.
•Compatible Windows operating system – View the ws/readme.htm file on the WIDEsystem TOOLS CD-ROM.
•Enabled USB port on your PC.
•The WIDEsystem TOOLS CD supplied with your scanner.
•Scanning software and/or compatible third party software. See the section on Software Applications for Scanning »
•Grounded power outlet.
Installation step by step
Set up the scan station
Your scanner should be placed either on the specially designed stand-alone floor stand
or on a sturdy table. Make sure there is enough space behind the scanner to allow the
media to run out.
IMPORTANT: DO NOT YET CONNECT THE SCANNER TO
POWER OR PC.
See also the Safety Instructions at the end of this operator’s
guide
Install drivers and tools on your PC
IMPORTANT: You must install your scanner’s drivers and tools before you
connect the scanner or install any scanner software applications.
1. Insert the WIDEsystem TOOLS CD-ROM into your PC. Normally the setup
program interface will start automatically. If it does not, locate the setup.exe file on
the CD and start it manually.
2. Install WIDEsystem. Follow the installation guide on your screen. You will be
asked to select your language and other important system preferences.
3. Install Scanner Maintenance. Follow the installation guide on your screen. You will
be asked to select your language.
4. Remove the CD-ROM when installation is complete.
2
1

Installation 7
Shut down the PC
Your PC must be powered off before connection with the scanner.
Disconnect the power plugs
Disconnect the power plugs from the PC and the scanner.
CAUTION: This step is to ensure your own personal safety and to help
protect your device from potential damage.
3
4

Installation 8
Clean the scanner feeding bed
This is the flat surface in front of the insertion slot. Wipe thoroughly so dirt
and dust are not dragged into the scan area with the original.
Open the scanner lid –
Press the lid release buttons
The internal scan area should be wiped clean for any dust accumulated
during packaging and shipping. The scan area is under the scanner lid so
you have to open it. The scanner lid release buttons are at the back of the
lid.
1. Stand at the front of the scanner.
2. Push down on the lid and simultaneously slide both release buttons
towards the scanner’s center with your fingers until you feel them
unlock.
3. Use your other fingers to grip the edge of the lid.
6
5

Installation 9
Open the scanner lid – Pull the lid back
Retain pressure on the lid release buttons and your grip on the lid edge as
you pull the lid backwards towards your body. Open the scanner lid all the
way back.
Clean the internal scan area
Wipe the internal scan area free of dust. Use a dry lint-free cloth.
If you detect smudges on the glass that cannot be wiped clean with a dry cloth, refer to
this guide’s section Cleaning the scan area for instructions on thoroughly cleaning the
scan area in connection with scanner maintenance.
7
8

Installation 10
Connect the interface cable to the scanner
Connect the B-connector (square shaped end) to the USB connection socket on your
scanner. The USB connection socket is at the scanner’s back.
Connect the other end of the interface cable to
the PC
Connect the A-connector end (flat end) to a USB port on your computer.
NOTE: It is recommended to use an available USB port on the back of the PC.
Using USB ports on the front can affect performance on some PC models.
10
9

Installation 11
Connect the power cable to the scanner
Connect the scanner power cable to the scanner‘s main power connection socket. The
main power connection socket is at the scanner’s back.
Connect power to the wall outlet
Connect the other end of the scanner power cable to the power outlet.
CAUTION: The scanner is equipped with a three-wire (pin) grounding type plug. If
you cannot insert the plug into your outlet, contact your electrician to replace the plug or
outlet to ensure a grounded power connection. Do not try to defeat or ignore the purpose
of the grounding-type plug.
12
11

Installation 12
Turn on the scanner
Turn on the main power switch at the back of the scanner
Turn on your PC and start Windows
Windows will detect the new hardware (scanner) during startup and will prompt to load
the necessary drivers that were installed in step 2.
Follow Windows’ hardware installation instructions that appear on your screen.
14
13

Installation 13
Verify correct scanner installation
1. Locate the scanner icon on the Windows System Tray. This is the WIDEsystem
program icon.
2. Double-left-click on the WIDEsystem program icon .
3. Your scanner is installed and detected correctly if your scanner’s name appears at
the top of the WIDEsystem Status tab dialog.
4. If the scanner was not installed correctly, a message will inform you that your
scanner could not be detected. If this is the case turn off power to all connected
devices and repeat the installation steps.
Install scan or copy software (optional)
Install the scan and copy software you will use with the scanner. There are many
different scan and copy applications designed to run with your scanner and take
advantage of its many features. Read more in Software applications for scanning.
16
15

Installation 14
Share the scanner on the LAN (optional)
You can enable other PCs on the LAN to use the scanner. This is called “Sharing”. You can
setup the scanner as a “shared scanner” through WIDEsystem.
1. Double-left-click on the WIDEsystem program icon and select the Network tab.
2. Select the option: Share the scanner on the network.
3. Press the OK button to accept the settings.
On most LAN systems, this is all you have to do. However, some systems will require
Advanced settings, such as specific communication port numbers. Contact your LAN
administrator for information regarding Advanced settings.
NOTE: Open WIDEsystem and press the <F1> key for viewing complete on-line help
regarding the Network setup procedures and options.
NOTE: PCs on the LAN that will use the scanner must be installed with WIDEsystem
and compatible scan/copy software.
17

5
Turning the Scanner ON/OFF 15
Turning the Scanner ON and OFF
Main power switch
The main power switch is at the back of the scanner. Press the left side of
the switch (marked “I”) to turn the main power to ON. Press the right side of
the switch (marked “0”) to turn the main power to OFF.
Main power switch is at the back of the scanner. Press “I” for ON and “0” for OFF.
Self test procedure
When you turn the main power ON, the scanner runs a short self-test
procedure. This takes less than one minute. The 3 LEDs on the panel will
be on during the self-test procedure.
All LEDs are on during self-test
Scanner ready to scan
The scanner is ready for scanning when the power LED turns green. The
scanner starts up in Wake mode (see next section).
Scanner ready – in Wake mode.
You can leave the main power switch permanently ON and control scanner
power through its Sleep and Wake modes.

6
Turning the Scanner ON/OFF 16
Sleep and wake modes
With the main power switch ON, scanner power can be set in Sleep mode
and Wake mode. Sleep mode is the energy saving mode. The scanner
cannot scan when in the Sleep mode. Wake mode is the full power ON
mode for scanner operation.
The scanner will go from Wake mode into Sleep mode:
•Automatically: after a set idle time (see Sleep mode options below).
•Manually: when you hold the power button down for 3 seconds.
Hold down the power button to enter Sleep mode.
Scanner in Sleep mode – Power LED is orange
The scanner will go into Wake mode from Sleep mode:
•When you feed a document into the scanner.
•When you press the power button.
Scanner in Wake mode – Power LED is green

7
Turning the Scanner ON/OFF 17
Sleep mode options - automatic entry and idle time
On delivery, the scanner is set for automatic entry into sleep mode after a
preset idle time, i.e., the length of time the scanner is not active. You can
prolong or shorten the idle time value to match your normal workflow.
To change/set the sleep mode options:
1. Double-left-click on the scanner icon in the system tray to open the
WIDEsystem program.
2. Select the Timer Tab.
3. Select or deselect the Enter Sleep mode automatically option.
4. If you do not select the Enter Sleep mode automatically option, you will
need to use the manual method for entering sleep mode.
5. If you do select Enter Sleep mode automatically option, proceed to the
next step to set the Idle time value.
6. Set the value Idle time before entering sleep. This is the number of
minutes the scanner can stand idle before entering the sleep mode on
its own.
7. Press Apply to download your settings into the scanner’s memory.
Sleep Mode options in the WIDEsystem program – Timer tab
NOTE: With the scanner main power ON, the scanner can also be
brought into Wake-up and Sleep modes manually even while the Enter
sleep mode automatically option is selected.
•Wake - by pressing any button on the panel or inserting a document for
scanning.
•Sleep – by pressing and holding down the power button for 3 seconds.
You can choose to disable automatic entry into Sleep mode entirely if you
want only manual activation of the sleep mode or, you can leave it enabled
and retain both manual and automatic functions.

Loading Originals 18
Loading Originals into the Scanner
Load, face up, at the scanner’s center
Load your document with the image side facing upwards. Align
the center of the document with the center arrow marking on
the scanner bed.
Use the standard size markings to help align the document for a straight
scan path.
You can use automatic loading or manual loading. These loading options
are available in the scan/copy application.
NOTE: The availability of the automatic and manual loading options will
depend on your scan/copy software and its level of compatibility with the
scanner model.
Load the paper, face up. Hold with both hands and align the document’s center with
the scanner center marking.
Automatic loading
With automatic loading, the scanner takes the original as soon as you
insert it in the paper slot. Automatic loading is reliable for most jobs and
especially useful for batch scanning jobs.
1. Make sure the Paper handling option “Auto load” is set in your
scanning application.
2. Align the center of the document with the center arrow marking on the
scanner bed.
3. Push the original into the insertion slot until you feel it contact the
rollers and the Paper Ready LED lights green.
Paper Ready LED green just before the paper feeds
4. The scanner will grab the original automatically and move it into start-
scan position.
5. A delay factor can be set in the scanning application. The delay will
give you time to control straight positioning of the document if you feel
the scanner is grabbing the original too fast.

Loading Originals 19
Manual loading
1. Make sure the Paper handling option “Manual” is set in your scanning
application.
2. Align the center of the document with the center arrow marking on the
scanner bed.
3. Push the original into the insertion slot until you feel it contact the
rollers and the Paper Ready LED lights green.
4. While holding the original in place with one hand, use the other hand to
press and hold down the Paper Forward button on the scanner.
When Paper Ready LED is green – press the Paper Forward button
5. The original moves into the start-scan position.
Unloading the original after scan
1. Press the Paper Backward button to eject the original back to the
scanner feeding bed (towards you).
2. Press the Paper Forward button if you wish to eject the original out
the back of the scanner.

Loading Originals 20
Soft Handling
The Soft-handling option can be selected in your scan application. Soft-
handling means that feeding and scanning are slowed down. You can use
the option with both Manual and Automatic loading.
NOTE: The availability of the soft handling load option depends on your
scan/copy software and its level of compatibility with the scanner model.
Use Soft-handling with
1. Old, curled or creased originals that trigger a paper jam. See Trouble
Shooting – Paper Jam error for correcting a paper jam error.
2. Fragile originals you want passed delicately through the drive system.
Setting the input size
The Input size defines the scan area. You enter the input size in your
application’s input size dialogs.
NOTE: The availability of the Input size options described below will
depend on your scan/copy software and its level of compatibility with the
scanner model.
3 ways to set find and set the input size:
3. Use automatic size detection - The scanner will detect the edges of
the document and calculate the input size for you.
4. Set a standard size - common standard sizes are marked on the
scanner bed. Use these markings to determine which standard size
matches the original and then select that size in the application’s input
size dialog.
5. Set the size manually for irregular sizes. Measure your document with
the inch/cm ruler on the scanner bed. Enter your width measurement in
the width setting field in your application’s input size setup dialog. You
can also measure and set a length value or choose automatic length
detection.