Contex IQ Quattro X Series User manual

User Guide
Wide Format Scanner
Models: IQ Quattro X Series UG14405-1D EN IQQ X AUG 2020

Contents 2
Contents...........................................................................................2
About this Guide .............................................................................2
Overview...........................................................................................3
Specification....................................................................................4
Overview...........................................................................................5
Front view ............................................................................................... 5
Rear view................................................................................................ 6
Installation........................................................................................7
System requirements.............................................................................. 7
Installation step by step........................................................................... 7
Software installation................................................................................ 8
Clean the scanner................................................................................... 9
Connecting the power cable.................................................................. 11
Turn on the scanner.............................................................................. 12
Connecting the USB 3.0 cable.............................................................. 12
Setting the Energy Star sleep timer....................................................... 14
Online scanner activation...................................................................... 16
Manual scanner activation .................................................................... 17
Scanner calibration ............................................................................... 18
Using the scanner on a network (Ethernet)........................................... 20
Removing a networked scanner)........................................................... 23
Changing scanner network settings...................................................... 24
Turning the Scanner ON and OFF ...............................................25
Sleep and wake modes......................................................................... 26
Automatic shut down after idle time ..................................................... 27
Loading Originals..........................................................................28
Automatic loading.................................................................................. 28
Manual loading...................................................................................... 29
Unloading the original after the scan..................................................... 29
Soft handling......................................................................................... 30
Setting the input size............................................................................. 30
Scanning ........................................................................................31
Scanning software................................................................................. 31
Monitoring your scanner with WIDEsystem........................................... 32
Maintenance...................................................................................33
About scanner maintenance ................................................................. 33
Cleaning the scan area......................................................................... 33
How to clean the parts inside the scanner ............................................ 34
Calibration............................................................................................. 41
Replacing the glass plate...................................................................... 45
How to replace the scanner glass plate .................................................47
Downloading New Firmware..................................................................53
What is Firmware?.................................................................................53
When do I need new firmware? .............................................................53
Identifying scanner firmware..................................................................53
Installing new firmware ..........................................................................53
Trouble-shooting .......................................................................... 54
Scanner error reporting..........................................................................54
Correcting scanner errors ......................................................................54
Technical assistance..............................................................................54
Scanner installation problems................................................................55
Scanner operation problems..................................................................57
Scanner operation problems..................................................................58
Scanner maintenance problems ............................................................59
Scanner result problems........................................................................60
Important safety instructions..................................................................61
Appendix........................................................................................ 61
Regulations............................................................................................62
FCC Regulations....................................................................................62
Scanner weights (unpacked) & dimensions...........................................63
Low Adjustable Stand and High Adjustable Stand working heights .......63
About this Guide
This guide explains how to operate and maintain your wide format scanner.
The guide assumes basic knowledge of your computer and operating
system and does not repeat material from their documentation.
Please refer to:
•The Installation section for installation of your scanner drivers.
•The readme.htm file in the ws folder of the WIDEsystem Tools USB
thumb drive. This contains the most current installation and OS
compatibility issues.
•WIDEsystem TOOLS Help. After installing your drivers open
WIDEsystem and press F1 to find more information about using the
scanner maintenance software

Overview 3
This user guide covers the following models:
Scanner Name
Model
Number
Description
IQ Quattro X 3600 Series
MV52D
36” color scanner
IQ Quattro X 4400 Series
MU52D
44” color scanner
All the above models are ENERGY STAR®compliant.
IMPORTANT: Be sure to use the WIDEsystem USB thumb drive that
came with your scanner or a newer version. Out-of-date versions of
WIDEsystem software may not detect your scanner model correctly.
NOTE: Different sizes of scanner use many standard parts and the
number of catches and rollers varies according to model. Illustrations used
in this guide are generic and may not always match the scanner you have
purchased.
NOTE: Windows Compatibility - Your scanner and drivers are tested
and developed to support the most current active Microsoft Windows
operating systems. Drivers and interface support for specific Windows
versions will follow the Microsoft Support Lifecycle Policy. The compatibility
specifications can therefore change accordingly. The latest operating
system drivers are available on the manufacturer’s website.

Specification 4
IQ Quattro X Series large format CIS scanners have an improved Ethernet interface and enhanced USB 3.0. External touch tablet devices can also be used
allowing wireless control of the scanner (operates in conjunction with the normal scanner pc running Nextimage). The 3600 and 4400 models have scan widths
of 36” and 44” respectively. Both have 50 and 90 speed variants directly affecting the maximum color scan speeds achievable.
IQ Quattro X 3600
IQ Quattro X 4400
Ethernet interface
Gigabit up to 100 MB/s xDTR2.5
USB 3.0 interface
SuperSpeed up to 250 MB/s xDTR3.0
Color / mono scan speed @ 200 dpi inches/sec (cm/sec)
17.8 / (45.2)
Maximum imaging width mm (inches)
914 (36) / A0+ ANSI E
1118 44 / A0+ ANSI E+
Maximum document width mm (inches)
965 (38)
1194 (47)
Justification
Center
Paper guidance system
Feed tray paper guides (magnetic) and removable paper return guides (rear mount)
Optical resolution
1200x1200 dpi, interpolation to 9600 dpi
Media thickness mm (inches)
2 (0.08) flexible documents only
Accuracy
0.1% +/- 1 pixel
Optical sensing with LED illumination
CIS dual illumination
Paper size detection
Optimized automatic system
Portable tablet remote system * (scanner mounted)
Scan and copy using portable device (connects to Nextimage)
Power consumption: (Ready / Sleep Mode / Scanning)
Max 18W / <1W / 37W (built-in power supply)
Scanning software
Contex Nextimage 5 for Windows, WIDEsystem and iOS / Android apps
Unpacked weight kg (lbs)
Dimensions W x D x H mm (inches)
21.9 (48.3)
1160 x 489 x 161 (45.7 x 19.3x 6.3)
24.5 (54)
1349 x 489 x 161 (53.1 x 19.3 x 6.3)
Packed weight kg (lbs)
Dimensions W x D x H mm (inches))
28 (62)
1300 x 680 x 320 (51.2x 26.7x 12.6)
33 (73)
1490 x 680 x 320 (58.7 x 26.7x 12.6)
Packaging
Foam shock protection inside thick cardboard box
Stand options
Low Adjustable (3 settings), High Adjustable (9 settings). See appendix
* The tablet device referred to in this guide is not part of scanner supply. Free download of iOS or Android app. See datasheet for further details.

Overview 5
The parts, buttons and areas you need to recognize for using the scanner.
Front view
Scanner lid
Lid release button
(for maintenance)
Insertion slot for
document feeding
Keypad
Magnetic paper
guides
Paper return guides
Paper forward button
Power button and tri-color LED
Ready (green)
Standby (yellow)
Red (service or alert
Paper backwards button
Scan and Stop button
Paper loaded indicator
Slot for portable
device
Lid release button
(maintenance)
Increase scan speed
Reduce scan speed

Overview 6
Rear view
Connection panel
Release buttons for opening scanner lid (for maintenance)
Paper return guides
USB 3.0 socket
Mains power
Connection socket
Main power switch
I 0
Gigabit socket

Installation 7
Follow the steps below for quick and easy installation of your scanner and scanner drivers.
System requirements
•Minimum recommended PC or workstation: Core 2 processor, 4 GB RAM, 5 GB of available hard drive space, USB 3.0 interface
•Compatible Windows operating system –View the readme.htm file on the WIDEsystem USB thumb drive
•Enabled USB 3.0 port on your PC
•WIDEsystem USB thumb drive supplied with your scanner
•Scanning software or compatible third-party software
•Grounded power outlet
•PC with USB 3.0 port or enabled Gigabit port
NOTE: Gigabit interface compatibility and speeds depend on your scanner model.
Installation step by step
Set up the scanner and stand (optional)
Your scanner should be placed on the specially designed stand-alone floor stand or
on a sturdy table. Make sure there is enough space behind the scanner to allow the
media to run out.
IMPORTANT: DO NOT CONNECT THE SCANNER TO THE
POWER OR PC YET
See also the safety instructions at the end of this user guide
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Installation 8
Install WIDEsystem and scan/copy software on your PC
IMPORTANT: WIDEsystem contains the scanner driver and must be installed before
connecting the scanner or installing any third-party scanner software.
•Insert the WIDEsystem USB drive into your PC and start the installer manually by double-clicking
the setup file visible in the root
•Follow the instructions on screen to install the WIDEsystem software and scanner drivers. Reboot
the PC when requested
•Remove the USB drive when the installation completes
•After successful installation the WIDEsystem icon will display in the pc system tray
•Now install the scan and copy software from Contex or a third-party supplier
•Leave the PC switched ON ready to finish setting up the scanner
IMPORTANT: During all installation steps, be sure to select “YES” if Windows asks you to allow
the software to access the network.
CAUTION: DO NOT CONNECT THE SCANNER TO POWER OR TO THE PC.
This is to ensure your own personal safety and to help protect your device from
potential damage during cleaning in the next steps.
2

Installation 9
Clean the scanner feeding bed
This is the flat surface in front of the insertion slot. Wipe thoroughly so dirt
and dust are not dragged into the scan area with the original.
Open the scanner lid by sliding the lid
release buttons
The internal scan area should be wiped clean for any dust accumulated
during packaging and shipping. The scan area is under the scanner lid so
you have to open it. The lid release buttons are at the back of the lid.
•Stand at the front of the scanner
•Push down on the lid and simultaneously slide both release buttons
towards the scanner’s center with your fingers until you feel them
unlock
•Use your other fingers to grip the edge of the lid
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4

Installation 10
Raise the lid
Retain pressure on the lid release buttons and your grip on the lid edge as
you pull the lid backwards towards your body. Open the scanner lid all the
way back.
Clean the internal scan area
Wipe the internal scan area free of dust. Use a dry lint-free cloth.
If you detect smudges on the glass that cannot be wiped clean with a dry cloth, refer
to the guide section Cleaning the scan area for instructions on thoroughly cleaning
the scan area in connection with scanner maintenance.
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6

Installation 11
Connect the power cable to the scanner
Connect the scanner power cable to the scanner main power connection socket.
The main power connection socket is on the back of the scanner.
Connect power to the wall outlet
Connect the other end of the scanner power cable to the power outlet.
CAUTION: The scanner is equipped with a three-wire (pin) grounding type plug.
If you cannot insert the plug into your outlet, contact your electrician to replace the plug
or outlet to ensure a grounded power connection. Do not try to defeat or ignore the
purpose of the grounding-type plug.
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8

Installation 12
Turn on the scanner
Turn on the main power switch at the back of the scanner
Connect the USB 3.0 interface cable
Initial installation and activation of the scanner is easiest using the USB 3.0
connection. This applies also for Gigabit enabled models.
•The cable connection area is found on the left as you view the back of
the scanner
•Connect the B-connector end of the cable to the USB 3.0 port on the
scanner (shown right)
NOTE: For Gigabit enabled scanner models: The installation wizard will
instruct you on installation and activation of the gigabit interface later in the
installation process. For now, simply connect the USB 3.0 cable.
Regulatory Notice: Your scanner product has been tested to comply with the EMC
Standards EN55022 and FCC, Part 15. To maintain compliance, only use the interface
cables supplied with the scanner.
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10

Installation 13
Connect the USB 3.0 interface cable to PC
•On the PC check that WIDEsystem is running. The WIDEsystem icon
should be visible in your system tray
•If WIDEsystem is not running locate the WIDEsystem entry under your
Programs menu and start it manually
•Make sure the USB 3.0 cable is connected to the scanner
•Connect the A-connector end (flat end) to a USB 3.0 port on your computer
NOTE: It is recommended to use a USB 3.0 port on the back of the PC as front
ports can sometimes cause speed problems.
The Installation Wizard starts up
•The driver will detect the scanner and start the scanner installation wizard.
•On first time installations, the WIDEsystem Scanner Installation Wizard should
start after 20 seconds
•If the installation wizard does not start up, perform one or more of the
following:
▪Unplug and reinsert the USB 3.0 connections to scanner and PC
▪Ensure the USB 3.0 cable is firmly inserted at both ends
▪Try a different USB 3.0 port on the PC
▪Make sure the USB cable is inserted into the port marked for USB
3.0 at the back of the scanner and not the Ethernet port
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12

Installation 14
Windows installs the scanner
•Click Next and follow the instructions on your screen to install the scanner on
your PC
•Most of the scanner installation process is automatic
•Wait until the completion message appears
•Press Next when done
IMPORTANT:During the installation always allow the software to access the
internet if Windows asks your permission.
Set the Energy Star idle time
The scanner is factory set for automatic entry into sleep mode after a preset
idle time, i.e. the length of time the scanner is not active. The default time
period for Energy Star compliance is 15 minutes.
You can extend the time before this occurs up to a maximum of 60
minutes.
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14

Installation 15
Activate the scanner
You must activate your scanner with its licence before you can use it.
Please follow the Scanner Activation Wizard instructions.
NOTE: Your supplier may have pre-activated the scanner for you. If the scanner is pre-
activated, the wizard will skip this step and following steps 16a, 16b.
About license keys and activation codes:
•You will need to enter your license key that came with the scanner
•Contact your dealer if you do not have a license key
•Online activation needs the license key but no activation code
•Manual activation needs a license key and an activation code. Activation codes
can be obtained from your dealer or from the manufacturer Licensing website.
Follow the instructions Manual Activation (below) to obtain an activation code from
the Licensing website
To activate the scanner:
•Press the Activate button to start the activation wizard
•There are two ways to activate the scanner –Online and Manual
•If your PC is connected to the Internet choose Online activation, otherwise choose
Manual
•If you chose Online proceed to the instructions in step 16a (and skip 16b). If you
chose Manual, proceed to the instructions in step 16b (skip 16a)
IMPORTANT: During the installation always allow the software to access the internet if
Windows asks your permission.
15

Installation 16
Online activation
Online activation is very easy. You only need your license key.
When you choose Online as the activation method, the dialog shown on the top right
appears.
•Enter your license key in the designated field
•A green tick will appear after the authentication check if the license is valid
•Press the Activate button to continue
•A ‘Success’banner indicates successful activation
16

Installation 17
Manual activation
•Have your license key ready before proceeding. If you don’t have one
contact you dealer
•Manual Activation uses an Activation Code that requires the scanner ID
(either a serial number or the hardware ID) and the license key. The
hardware ID is read from the scanner and displayed automatically by
the pc wizard (*1) during the manual activation process
•You will need internet access (from any device) to process the license
key and scanner ID to build the activation code
Follow the instructions below (repeated in the wizard):
▪Write down or copy the hardware ID displayed by the wizard (*1).
You will need to transfer both of these to the online activation
form
▪Go to www.licenseactivate.com
▪In the License Activation web form enter the scanner serial
number (see label on back of scanner) or the hardware ID (from
the wizard in step *1)
▪Now enter your license key into the second field. Click the
Activate button to generate the Activation Code (*2)
▪Note down or copy the Activation Code from the web form (*3)
▪Type in or paste the Activation Code into the Manual Scanner
Activation wizard dialog (*4). Press Activate then press Next
▪The wizard will now activate the scanner. When complete a
success message will be displayed
INTERNET DEVICE
License Key document
from supplier
SCANNER
PDF
17

Installation 18
Scanner calibration
Calibration is initiated automatically as part of the scanner installation.
•Press Calibrate to start the wizard
•Follow the wizard instructions to perform scanner calibration
•If you did not clean the internal scan area and glass as instructed in the previous
installation steps do so now
•You will be asked to insert the calibration sheet that came with the scanner
•Be sure to align the sheet arrow with the scanner middle arrow.
•Press the Full Calibration button (automatic process)
•The wizard will notify you when the calibration completes successfully
•After completion remove the calibration sheet
•See the Scanner Maintenance and Calibration Guide for more information
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Installation 19
Installation complete
The scanner has been installed correctly when you see this message.
NOTE: Scanner connected using USB 3.0
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Installation 20
Using the scanner on a network (Ethernet)
First switch off the scanner.
If connected remove the USB 3.0 cable from the scanner. Insert one end of the
supplied Ethernet network cable into the gigabit network socket on the scanner.
Now connect the opposite end of this cable to the network. Switch on the scanner.
The WIDEsystem icon will be gray.
•Double-click or right-click the WIDEsystem icon to start WIDEsystem
•Click the refresh button in case an unknown scanner is on the network
•The interface will display ‘No scanners found’
•Click the Network tab
•Select ‘Add…’ from the scanner drop down list or click the Add button in the
network scanner area to begin adding the scanner to the network
NOTE: The ‘Remove…’ button will delete the entry for a removed scanner
(grayed). It can also be used to remove a scanner before reinstalling again if changes
are made to the network or the scanner and the scanner is not reconnecting.
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