Contex SD 3600 series User manual

User’s Guide
Wide Format Scanners
Model: SD 3600 series
Aug 2011

About this Guide 2
Contents
About this Guide .............................................................................3
Overview of the Scanner ................................................................4
Scanner front view: ................................................................................. 4
Scanner rear view:.................................................................................. 5
Installation........................................................................................6
System requirements.............................................................................. 6
Installation step by step........................................................................... 6
Turning the Scanner ON and OFF...............................................20
Main power switch................................................................................. 20
Sleep and wake modes......................................................................... 21
Sleep mode options - automatic entry and idle time.............................. 22
Loading Originals into the Scanner ............................................23
Load, face up, at the scanner’s center.................................................. 23
Automatic loading.................................................................................. 23
Manual loading...................................................................................... 24
Unloading the original after scan........................................................... 24
Soft Handling ........................................................................................ 25
Setting the input size............................................................................. 25
Scanning........................................................................................ 26
Software applications for scanning ....................................................... 26
Running applications from the scanner panel....................................... 26
Batch scanning ..................................................................................... 26
Monitoring your scanner with WIDEsystem .......................................... 26
Maintenance.................................................................................. 28
About scanner maintenance ................................................................. 28
Cleaning the scan area......................................................................... 28
Overview - Key maintenance points - Cleaning .................................... 29
Scanner Calibration .............................................................................. 36
Replacing the glass plate...................................................................... 39
Replacing the glass plate – Overview of key parts................................ 41
Downloading new firmware................................................................... 51
Trouble Shooting.......................................................................... 52
How are errors reported on your system............................................... 52
Correcting common errors .................................................................... 52
Technical assistance............................................................................. 52
Problems Related to Scanner Installation............................................. 53
Problems Related to Operation of the Scanner..................................... 54
Problems Related to the Scanning Results........................................... 57
Appendixes.................................................................................... 58
Important safety instructions................................................................. 58
Regulations........................................................................................... 59

About this Guide 3
About this Guide
This guide explains how to operate and maintain your wide format scanner.
The guide assumes basic knowledge of your computer and operating
system and does not repeat material from their documentation.
Be sure to refer to:
1. The Installation section – describes correct installation of your scanner
drivers and activation of your scanner license..
2. The readme.htm file in the ws folder on the WIDEsystem TOOLS CD-
ROM. Contains the most current installation and OS compatibility
issues.
3. WIDEsystem TOOLS Help – After installing your drivers, open
WIDEsystem and press F1. This contains information on using the
WIDEsystem application software with your scanner.
This user’s guide covers the following models:
Scanner Model Description
SD 3600 series scanners 36” color scanner
All series models are ENERGY STAR®compliant.
IMPORTANT:Be sure to use the WIDEsystem TOOLS CD-ROM that
came with your scanner or a newer version. Out-of-date versions of
WIDEsystem software may not detect your scanner model.
NOTE: Windows Compatibility - Your scanner and drivers are tested
and developed to support the most current active Microsoft Windows
version OS systems. Drivers and interface support in regard to specific
Windows versions will follow the Microsoft Support Lifecycle Policy. The
compatibility specifications can therefore change accordingly. The most
current OS compatibility specifications and drivers will be available on your
manufacturer’s website.

Overview of Scanner 4
Overview of the Scanner
Below: The parts, buttons and areas you need to recognize for using the scanner.
Scanner front view:
Scanner bed – paper feed area
Scanner lid
Release button for opening scanner lid (for maintenance)
Insertion slot for document feeding
Operator’s Panel
One Touch buttons
Paper forward button
Paper ready indicator
Error indicator
Power button and indicator
Paper backwards button

Overview of Scanner 5
Scanner rear view:
USB interface connection
Main power connection socket
Main power switch
Connection panel
Release button for opening scanner lid (for maintenance)

Installation 6
Installation
Follow the steps below for quick and easy installation of your scanner and scanner drivers.
System requirements
•PC or supported workstation. Recommended requirements: 1.6GHz Dual Core processor or better, 2 GB RAM, 5 GB of available hard drive space, USB 2.0
interface.
•Compatible Windows operating system – View the ws/readme.htm file on the WIDEsystem TOOLS CD-ROM.
•Enabled USB port on your PC.
•The WIDEsystem TOOLS CD supplied with your scanner.
•Scanning software and/or compatible third party software. See the section on Software Applications for Scanning.
•Grounded power outlet.
Installation step by step
Setting up the scan station
Set up the scan station
Your scanner should be placed either on the specially designed stand-alone floor
stand or on a sturdy table. Make sure there is enough space behind the scanner
to allow the media to run out.
IMPORTANT: DO NOT YET CONNECT THE SCANNER TO
POWER OR PC.
See also the Safety Instructions at the end of this operator’s guide
1

Installation 7
Installing scanner software – WIDEsystem, drivers, and Scan/Copy software
Install WIDEsystem and scan/copy software on your PC
IMPORTANT: WIDEsystem contains your essential scanner drivers. You must install WIDEsystem
before you connect the scanner or install any scanner software applications.
1. Insert the WIDEsystem TOOLS CD-ROM into your PC. Normally the setup program interface will start
automatically. If it does not, locate the setup.exe file on the CD and start it manually.
2. Follow the instructions on your screen to install the WIDEsystem software and scanner drivers. Reboot the
PC when asked to do so to complete installation.
3. Remove the CD when done with installation.
4. To verify correct installation of WIDEsystem: the WIDEsystem icon will be visible in your system tray.
5. After installing WIDEsystem, install the Scan & Copy software you will be using with the scanner. Select the
required installation options for the Scan & Copy software from the WIDEsystem TOOLS CD or from a third-
party installation CD.
IMPORTANT: During all installation steps, be sure to select “YES” if Windows asks you to allow the
software to access the network.
CAUTION: DO NOT YET CONNECT THE SCANNER TO POWER OR TO THE PC. This is to
ensure your own personal safety and to help protect your device from potential damage during
cleaning in the next steps
6. After installing software, leave the PC ON as you perform the next steps to prepare and setup the scanner.
2

Installation 8
Cleaning the scanner
Clean the scanner feeding bed
Lightly clean the scanner exterior and interior to remove any dust
accumulated during transportation. Start with the feeding bed.
The feeding bed is the flat surface in front of the insertion slot. Wipe the
feeding bed thoroughly so dirt and dust are not dragged into the scan
area with the original.
Cleaning the scanner
Open the scanner lid –
Press the lid release button
The internal scan area should be wiped clean for any dust accumulated
during packaging and shipping. The scan area is under the scanner lid
so you have to open it. The scanner lid release button is at the back of
the scanner lid.
1. Stand at the front of the scanner.
2. Push down on the scanner lid and simultaneously slide the release
button towards the scanner’s center with your fingers until you feel
the lid’s latch unlock.
4. Use your other hand to ease the lid slowly back as you grip its edge.
4
3

Installation 9
Cleaning the scanner
Open the scanner lid –
Pull the lid all the way back
Retain your grip on the lid edge as you pull the lid backwards
towards your body. Open the scanner lid all the way back.
Cleaning the scanner
Clean the internal scan area
Wipe the internal scan area free of dust. Use a dry lint-free cloth.
If you detect difficult smudges on the glass that cannot be wiped clean
with a dry cloth, refer to this guide’s section Cleaning the scan area for
instructions on thoroughly cleaning the scan area.
5
6

Installation 10
Cleaning the scanner
Close the scanner lid –
Close the lid after cleaning the internal scan area.
1. Push the scanner lid back all the way down until you
hear the lid latch click.
2. Gently try to pull the lid open to ensure that it is locked in
its “closed” position.
Cleaning the scanner
Connect power cable
Connect the power cable to the scanner
Connect the scanner power cable to the scanner‘s main power connection
socket. The main power connection socket is at the scanner’s back.
8
7

Installation 11
Connect power cable
Connect the scanner to a power outlet.
Connect the power plug end of the scanner power cable to a power outlet.
CAUTION: The scanner is equipped with a three-wire (pin) grounding type plug. If
you cannot insert the plug into your outlet, contact your electrician to replace the plug or
outlet to ensure a grounded power connection. Do not try to defeat or ignore the purpose
of the grounding-type plug.
Scanner power ON
Turn scanner power ON
Turn on the main power switch at the back of the scanner
10
9

Installation 12
Connect USB cable
Connect the USB interface cable to the scanner
Connect the B-connector (square shaped end) to the USB connection socket on your
scanner.
The USB connection socket is at the scanner’s back.
IMPORTANT: Do not yet connect the other end of the USB to the PC. .
Regulatory Notice: Your scanner product has been tested to comply with the EMC Standards
EN55022 and FCC, Part 15. To maintain compliance, only use the interface cables supplied with the
scanner.
11

Installation 13
Connect USB cable to PC
Connect the USB interface cable to the PC
1. On the PC, verify that WIDEsystem is running – the WIDEsystem icon should be
visible in your system tray.
2. If WIDEsystem is not running, locate the WIDEsystem entry under your
Programs menu and start it manually.
3. Make sure the USB cable is connected to the scanner as instructed in a
previous step.
4. Connect the A-connector end (flat end) to a USB port on your computer.
NOTE: It is recommended to use an available USB port on the back of the PC.
Using USB ports on the front can affect performance on some PC models..
Scanner installation
The Installation Wizard starts up
1. The driver will detect the scanner and start the scanner installation wizard.
2. On first time installations, the WIDEsystem Scanner Installation Wizard should start after 20
seconds.
3. If the installation wizard does not start up, perform one or more of the following:
a. Unplug and reinsert the USB connections to scanner and PC.
b. Ensure the USB cable is connected firmly at both ends.
c. Try a different USB port on the PC.
d. Make sure the USB is inserted into the port marked for USB at the back of the
scanner.
13
12

Installation 14
Scanner installation
Windows installs the scanner
1. Click Next and follow the instructions on your screen to install the scanner on
your PC.
2. Most of the scanner installation process is automatic.
3. Wait until the completion message appears
4. Press Next when done.
IMPORTANT: During all installation steps, be sure to select “YES” if
Windows asks you to allow the software to access the network.
Scanner Installation
Set energy-star idle time preference
On delivery, the scanner is set for automatic entry into sleep mode after a preset
idle time, i.e., the length of time the scanner is not active. The default idle time
setting for energy star compliancy is 15 minutes.
You may wish to prolong it to avoid frequent automatic shutdowns.
Set a new idle time or select do not sleep to deactivate automatic entry into
sleep mode.
15
14

Installation 15
Scanner Activation
Activate the scanner
You must activate your scanner with its licence before you can use it.
Follow the Scanner Activation Wizard instructions.
NOTE: Your supplier may have pre-activated the scanner for you. If the scanner is pre-
activated, the wizard will skip this step and following steps 16a, 16b.
About license keys and activation codes:
•You will need to enter your license key that came with your scanner.
•Contact you dealer if you do not have a license key.
•Online activation will only require the license key.
•Manual activation will additionally require an activation code. Activation codes can be
obtained from your dealer or through the manufacturer’s License website. Follow the
instructions Manual Activation (below) to obtain an activation code through the
manufacturer’s License website.
To activate the scanner:
1. Press the Activate button to start the activation wizard.
2. You are presented with 2 ways to activate the scanner – Online and Manual.
3. If your PC is connected to the Internet, choose Online activation, otherwise choose
Manually
4. If you chose Online, proceed to the instructions in step 16a (and skip 16b). If you chose
Manual, proceed to the instructions in step 16b (skip 16a).
IMPORTANT: During all installation steps, be sure to select “YES” if Windows asks you to
allow the software to access the network.
16

Installation 16
Scanner Activation - Online
Online activation
Online activation is very easy. You only need your license key.
When you choose Online as the activation method, the dialog shown on the top right appears.
1. Enter you license key in the designated field.
2. The key will be authenticated online and if valid, a green tick will appear as shown
in the dialog shown on the right-middle.
3. Press the Activate button to continue.
4. The Success dialog will indicate successful activation.
16a

Installation 17
Scanner Activation - Manual
Manual activation
•Have your license key ready before proceeding. If you don’t have
one, contact you dealer.
•Manual activation uses an Activation Code. To produce an activation
code, you will need your license key and the scanner’s ID which is a
serial number or hardware ID. The scanner’s ID is read off the
scanner and displayed by the wizard (*1).
•You will need to access the internet (from any device). Here you can
enter the 2 values - license key and ID to get an activation code.
•Follow the instructions below:
1. When you choose Manual as the activation method, you will be
asked to enter an activation code in the empty field. Click Next
to obtain an activation code.
2. The Manual activation wizard will display instructions. Please
note the actual scanner’s ID - hardware ID or S/N (serial
number) supplied by the wizard (*1). You will need this ID to
obtain the activation code in the next steps.
3. Go to license.contex.com.
4. In the web interface titled License Activation, enter your license
key in the designated field.
5. Enter the scanner’s ID - hardware ID or S/N that is supplied by
the wizard as describe in step 2.
6. Note or copy the Activation Code produced by the
license.contex.com website (*2).
7. Enter or paste the activation code in the manual activation
wizard dialog (*3) and press Next.
8. The system will activate the scanner. Upon completion, the
system will display the success message.
16b

Installation 18
Scanner Installation
Installation complete
The scanner has been installed correctly when you see this message.
Proceed to the final optional steps.
17

Installation 19
Set up scanner for sharing on the network
Set scanner for sharing on the network (Optional)
You can enable other PCs on the LAN to use the scanner. This is called “Sharing”. After activating the scanner,
You can set it up as a “shared scanner” through WIDEsystem.
1. Double -click on the WIDEsystem program icon and select the Network tab.
2. Select the option: Share the scanner on the network.
3. Press the OK button to accept the settings.
On most LAN systems, this is all you have to do. However, some systems will require Advanced settings, such as
specific communication port numbers. Contact your LAN administrator for information regarding Advanced settings.
NOTE: Open WIDEsystem and press the <F1> key for viewing complete on-line help regarding the Network
setup procedures and options.
NOTE: PCs on the LAN that will use the scanner must be installed with WIDEsystem and compatible scan/copy
software.
18

20
Turning the Scanner ON/OFF 20
Turning the Scanner ON and OFF
Main power switch
The main power switch is at the back of the scanner.
•Press the left side of the switch (marked “I”) to turn the main power to
ON.
•Press the right side of the switch (marked “0”) to turn the main power
to OFF.
.
Self test procedure
When you turn the main power ON, the scanner runs a short self-test
procedure. This takes less than one minute. The 3 LEDs on the panel will
be on during the self-test procedure.
All LEDs are on during self-test
Scanner ready to scan
The scanner is ready for scanning when the power LED turns green. The
scanner starts up in Wake mode (see next section).
Scanner ready – in Wake mode.
You can leave the main power switch permanently ON and control scanner
power through its Sleep and Wake modes.