Cradlepoint R2100 Series User manual

DRAFT
R2100 Series 5G Ruggedized Router Quick Start Guide


Introduction
This document provides a brief overview of the R2100 Series 5G Ruggedized Router, discusses what is inside the box,
and provides basic setup and install instructions.
Note: The Verify app includes many of the same instructions with an alternate order. This document supports the
Verify app instructions. Use the Navigation section below to locate the topics most applicable to troubleshooting
your setup issues. For additional setup support, contact a professional installer or refer to ourContact Uspage.
Intended Audience
This article is intended for professional networking hardware installers. It provides basic knowledge and should be
used only as a reference guide for installing the router. Due to the unique nature of each installation, potential for RF
exposure, and enhanced separation requirements, customers must have a professional install their 5G hardware. This
article is a reference guide and is intended only to provide best practices.
Refer to theCradlepoint Product Disclaimer and Limitation of Liabilitysection for further information.


Navigation
Use the following links to quickly navigate through this document:
Introduction
Intended Audience
R2100 Series 5G Ruggedized Router models
Before you begin
External device components
Location considerations
SIM card for wireless connectivity
Required tools for setup
Setup
STEP 1: Check box contents
Accessories
STEP 2: Install SIM (if not pre-installed)
STEP 3: Mount the router
STEP 4: Connect power
Power socket pinouts
STEP 5: Power up the router
STEP 6: Activate the router in NetCloud Manager
Understanding LEDs
Troubleshooting
Resources
Terms of Service
Help and Support
Cradlepoint Product Disclaimer and Limitation of Liability
Disclaimer
Installer Responsibility
Limitation of Liability
Professional Installer Network
Safety and Regulatory Warnings

DRAFT

R2100 Series 5G Ruggedized Router models
This document applies to all of the following products:
R2100 Series Model number:
CRADLEPOINT R2105 (with Wi-Fi) S5A237A
CRADLEPOINT R2155 (no Wi-Fi) S5A237A
The following accessories are separately available:
Accessory Description Part
Number
Vehicle Mounting Foam Helps maintain a seal against uneven or ridged vehicle
surfaces.
170905-
000
Vehicle Mounting Extension
Bolt Enables vehicle installation on thicker surfaces. 170906- 000

For details about installation with the accessories, see theR2100 Series 5G Ruggedized Router and Optional
Accessory Quick Start Guide.

Before you begin
Read the following before setting up the router.
External device components
1. Overall length
2. Thermal pads
3. Cable inlet
4. Touch sensor
5. Recessed logo
6. LEDs
7. SIM door

DRAFT
8. SIM door screws
9. Recessed logo

Location considerations
The following includes best practice considerations for identifying a mounting location:
Ensure the router is positioned to receive optimal signal. A location on the trunk/boot or roof of the vehicle is
recommended.
Note:Cradlepoint recommends selecting a flat section on the exterior of the vehicle to ensure the best adhesion
and prevent leaks.
Avoid installing the device in enclosed spaces.
Ensure that the heat sink pads are in full contact with the metal of the vehicle exterior to help dissipate heat.
Extreme heat or cold can reduce the router's performance.
Mount in locations compliant with the Safety, Regulatory, and Warranty guide, included in the product shipping
box.

SIM card for wireless connectivity
A wireless broadband data plan must be added to the router for wireless broadband connectivity. Network providers
must provision a SIM card to provide wireless broadband data plans compatible for use with the router. Contact your
network provider for further details.

Required tools for setup
Security Torx size T8 (for SIM door cover)
Drill with 22mm (or 15/16") drill bit


Setup
Read through the following to set up the router or use the Verify installation app.

STEP 1: Check box contents
The following should be included in the box:
R2100 Series 5G Ruggedized Router
[1] Power cable
[1] Ethernet Cable
[1] Mounting template
[1] Small accessories kit which includes:
[1] Hex nut
[1] Tooth lock washer
[1] Flat washer
[1] Safety, Regulatory, and Warranty Guide
Accessories
To enable cellular connectivity, at least one activated 4FF-sized SIM card with an active cellular data plan is needed.


DRAFT

STEP 2: Install SIM (if not pre-installed)
1. Loosen the two Torx security screws until the captive screws and SIM door can be removed.
2. Install at least one SIM card, with contacts up and notch facing toward the router.
3. Replace door and secure the Torx screws.

STEP 3: Mount the router
The router must be mounted on a relatively flat exterior vehicle surface. Very mildly curved surfaces can be
accomodated, if the curve allows the entire adhesive surface of the router to engage, and produces no gaps between
the gasket and mount surface.
1. Place the mounting template on the chosen spot on the exterior of the vehicle.
2. Align mounting template in desired location on vehicle making sure device footprint and hole placement are in
desired locations with no obstructions (above or below).
3. Tape or otherwise temporarily secure the mounting template to the roof panel.
4. Drill the cable routing hole using a “hole saw” bit, 22mm or 15/16” diameter hole saw sizes are recommended.
When finished, remove the mounting template.
5. Remove both pieces of the adhesive protective liner from the contact surface of the router, and from the two
thermal pads.

DRAFT
6. Route the cables and cable inlet through the drilled hole, and then place the device in the footprint determined
by the mounting template. Do not press the router down yet; let the router rest on the gasket as you determine
final placement.
Important: For maximum adhesion, the bonding surfaces must be clean and dry, and free from obstructions that
could prevent the two surfaces from sealing together.

7. Make sure device is properly aligned, and then press down firmly and hold the top of the device so that the collar
gasket compresses, and the adhesive adheres to the vehicle exterior.

Important:The router contact surface must be as fully engaged with the surface of the vehicle as possible, and
the gasket must be compressed, to avoid water seepage. Cradlepoint recommends a 24-hour waiting period at
room temperature to achieve 90% bond strength of the adhesive. Colder temperatures may require longer curing
times. Bond strength is dependent upon the amount of adhesive-to-surface contact developed. Firm application
pressure develops better adhesive contact and helps improve bond strength. Generally, this means that the tape
should experience at least 15 psi (100 kPa) in roll down or platen pressure.

8. Install fasteners from the interior of vehicle:
a. Star lock washer
b. Flash washer
c. Hex nut


STEP 4: Connect power
Connect power depending on the chosen installation:

DRAFT
If using PoE, thread the PoE cable to the PoE source.
If using a power adapter, thread the power cable to reach the power source.
Power socket pinouts
When creating a custom cable, you can find the proper pinouts below.
Notice:The diagram is shown as looking at the socket on the cable descending from the router, or the back of the
connector on the custom cable.
Diagram Pin Wire Color Function
1 Black Ground
2 Red Power (12VDC)
3 Orange Ignition Sense
4 Blue N/C
Important: Power must be provided using a fused 3A circuit. In North America, the fuse must be UL listed. Do not
directly connect the router to a vehicle battery.


STEP 5: Power up the router
The router powers up automatically once power is supplied to the unit from the source.

DRAFT
Tap the touch sensitive button to verify the power LED lights up (all LEDs will go dark a few moments after touching
the panel).

STEP 6: Activate the router in NetCloud Manager
Activate the router through NetCloud Manager. Device activation requires that you log into your NetCloud Manager
account. Refer toGetting Started with NetCloud Managerfor more information.


Understanding LEDs
The router uses LED lights to communicate various status conditions. Use the tables below to verify the status of the
router after touching the sensor.
Indicator Behavior
POWER: Detects that the unit has power.
No Light= Not receiving power. Check the power
source connection.
Solid White= Powered on.
Indicator Behavior
NCM STATE: Detects that the unit has power.
No Light= Unable to connect to NetCloud
Manager.
Solid White= Connected to NetCloud Manager.
Indicator Behavior
ETHERNET CONNECTION: Indicates if the RJ-45 connection
has shaken loose.

DRAFT
Indicator Behavior
No Light= Not connected.
Solid White= Connected.
Indicator Behavior
EMBEDDED MODEM STATE: Indicates information about the
integrated modem.
No Light= Modem not detected.
Solid Green= Modem has established an active
connection.
Flashing Green= Modem is connecting
Solid Yellow= Data connection error
Flashing Yellow= Modem is in the process of
resetting
Solid Red= Carrier reject
Flashing Red= No SIM or SIM door open
Indicator Behavior
CELLULAR HEALTH: Indicates the health of the primary cellular
modem's signal.
No Light =No cellular connection
Solid Green= Cellular health is excellent/good

DRAFT
Indicator Behavior
Solid Yellow= Cellular heath is fair
Solid Red= Cellular Health is poor

Troubleshooting
If the device takes longer than five minutes to connect to the Internet, log into the local UI of the device to make
configuration changes or to start the troubleshooting process. You must be physically co-located with the device to
do this. Refer toNo Internet or Connection Issuesfor more information.
Once the device connects to the Internet, it should then connect to your NetCloud Manager account and start its
configuration download.

Resources
R2100 Series 5G Ruggedized Router Webpage
R2100 Series 5G Ruggedized Router Data Sheet

Terms of Service
Terms of Service & License Agreement
Privacy Policy
GDPR Privacy Policy

Help and Support
Cradlepoint Connect Customer Community
Cradlepoint Support Services
Contact Us

Cradlepoint Product Disclaimer and Limitation of Liability
Disclaimer
Cradlepoint, Inc. (“Cradlepoint”) does not warrant that the hardware will work properly in all environments or
applications, and makes no warranty or representation, either implied or expressed, with respect to the quality,
performance, merchantability, or fitness for a particular purpose of the R2100 Series 5G Ruggedized Router/Adapter
even when installed in accordance with this installation guide.
This installation guide is provided “AS IS,” without any warranty of any kind. Without limiting the foregoing, to the
maximum extent permitted by applicable law Cradlepoint expressly disclaims all representations, warranties and
conditions, whether express, implied, statutory, or otherwise, with respect to this installation guide, including without
limitation any warranty of title, non-infringement, merchantability or fitness for a particular purpose. While
Cradlepoint has made every effort to ensure this installation guide is accurate, Cradlepoint disclaims liability for any
inaccuracies or omissions that may have occurred and shall not be liable for any adverse results caused, in whole or
in part, by the installer’s reliance upon the instructions in this installation guide. Information in this installation guide
is subject to change without notice and does not represent a commitment on the part of Cradlepoint. Cradlepoint
assumes no responsibility for any inaccuracies that may be contained in this installation guide. Cradlepoint makes no

DRAFT
commitment to update or keep current the information in this installation guide and reserves the right to make
improvements to this installation guide and/or to the products described in this installation guide, at any time
without notice.
If you find information in this installation guide that is incorrect, misleading, or incomplete, Cradlepoint would
appreciate your comments and suggestions.

Installer Responsibility
Cradlepoint hereby disclaims any liability for failure of the installer to install the hardware properly and for any other
acts and omissions of the installer. By using this installation guide, you agree to indemnify and hold Cradlepoint
harmless from and against any and all, liabilities, losses, damages, costs and expenses (including without limitation
attorneys’ fees and costs) incurred by Cradlepoint arising out of or in connection with any installation work that is
done other than in accordance with the instructions in this installation guide.

Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CRADLEPOINT BE LIABLE TO YOU
OR TO ANYONE CLAIMING THROUGH OR UNDER YOU FOR ANY LOST PROFITS, EQUIPMENT DOWNTIME, OR LOSS
OF DATA OR BUSINESS OPPORTUNITY, OR FOR ANY INDIRECT, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL
OR PUNITIVE DAMAGES, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, ARISING IN ANY WAY IN
CONNECTION WITH YOUR INSTALLATION ACTIVITIES, EVEN IF CRADLEPOINT HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGE. SOME JURISDICTIONS (SUCH AS THE STATE OF NEW JERSEY) DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR
LIMITATION MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF CRADLEPOINT AND/OR
ITS AFFILIATES ARISING UNDER OR IN CONNECTION WITH THE PRODUCT, HOWEVER ARISING, REGARDLESS OF THE
NUMBER OF EVENTS, OCCURRENCES, OR CLAIMS GIVING RISE TO LIABILITY, EXCEED THE PRICE PAID BY THE
ORIGINAL PURCHASER OF THE PRODUCT. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED
REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Professional Installer Network
Email our Professional Installer Network for assistance in locating a professional installer in your service area
at[email protected](<[email protected]>).


Safety and Regulatory Warnings
This product is intended to be supplied by a UL Listed Power Supply rated 12 Vdc, minimum 3A.