Cradlepoint S700 Series User manual

S700 Series Semi-Ruggedized
Router Quick Start Guide
Draft Draft

Table of Contents
S700 Series Semi-Ruggedized Router Quick Start Guide .............................................................. 3
Introduction ........................................................................................................................ 3
Intended audience ...................................................................................................... 3
Navigation .......................................................................................................................... 3
S700 Series Semi-Ruggedized Router models ..................................................................... 3
External device components of the Cradlepoint S700 Series Semi-Ruggedized Router ........... 4
Before You Begin ................................................................................................................ 4
Location Considerations .............................................................................................. 4
SIM Card for Wireless Connectivity .............................................................................. 5
Router Communication and Data Usage ...................................................................... 5
Setup ................................................................................................................................. 5
STEP 1: Check box contents. ...................................................................................... 5
STEP 2: Remove the SIM door. ................................................................................... 6
STEP 3: Insert an activated SIM card. .......................................................................... 6
STEP 4: Reinstall the SIM door. ................................................................................... 6
STEP 5: Attach the antennas. ...................................................................................... 6
STEP 6: Mount the router. ........................................................................................... 7
STEP 7 (Optional): Connect an Ethernet cable. ............................................................ 7
STEP 8: Power up the router. ...................................................................................... 7
Positioning the antennas ..................................................................................................... 8
About antenna coupling ............................................................................................... 8
Positioning antennas for highest performance .............................................................. 8
Positioning antennas for good performance .................................................................. 8
Antenna positioning to avoid ........................................................................................ 9
Understanding LEDs ........................................................................................................... 9
Troubleshooting ................................................................................................................. 10
Resources ................................................................................................................. 10
Help and Support ....................................................................................................... 10
Terms of Service ........................................................................................................ 11
Professional installation instructions .................................................................................... 11
Instructions d'installation professionnelle ..................................................................... 11
Restriction of Hazardous Substances (RoHS) Information .................................................... 12
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S700 Series Semi-Ruggedized Router Quick Start Guide
Introduction
This document provides a brief overview of the Cradlepoint S700 Series Semi-Ruggedized Router,
discusses what's inside the box, and provides basic setup and install instructions.
NOTE
The Verify app includes many of the same instructions with an alternate order. This
document supports the Verify app instructions.
Use the Navigation section below to locate the topics most applicable to troubleshooting your setup issues.
For additional setup support, contact a professional installer or Cradlepoint Support.
Intended audience
This guide is intended for professional networking hardware installers. It provides basic knowledge and
should be used only as a reference guide for installing the hardware. Due to the unique nature of each
product customers must have a professional install their hardware.
Navigation
TBD
S700 Series Semi-Ruggedized Router models
S700 Series Model
S700-C4D S5A246A
S750-C4D†S5A251A
S700-C4E S5A245A
†This model does not include Wi-Fi capability.
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External device components of the Cradlepoint S700 Series Semi-Ruggedized
Router
1 LED Panel
2 Cellular Antenna Connectors (Female SMA)
3 Wi-Fi Antenna Connector (Female RP-SMA)
(Not present on S750)
4 GNSS Antenna Connector
5 SIM Door (SIM Slots behind)
6 Ethernet Ports
7 Locking USB 2.0 Port
8 DC Power Port
9 Reset Button
10 Kensington Lock Port
Before You Begin
Read the following before setting up the router.
Location Considerations
The S700 Router is built for installation in a variety of environments. Cradlepoint recommends having a
professional install the router to ensure proper signal reception and usage.
To ensure the router operates efficiently, following are best practices for determining the installation
location:
• Ensure the device is positioned to receive optimal cellular and Wi-Fi signal reception.
• Ensure that the mounting surface is flat.
• Avoid positioning near concrete walls, metal or reflective surfaces, or any other objects that may interfere
with the antennas, RF reception, or cables.
• Ensure plenty of airflow for ventilation. Avoid installing the device in enclosed spaces.
• Do not install the device in direct sunlight or in locations where it may be exposed to the elements.
Extreme heat or cold can and will impact the router's performance.
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• Keep the device out of reach. It is required that the endpoint be installed behind a locked/gated enclosure
to restrict unauthorized access. The S700 Router is designed to work in elevated ambient temperatures
which may cause the surface of the device to become too hot to safely touch.
• Mount the device in a location compliant with the Safety, Regulatory, and Warranty Guide, included in the
product shipping box.
For mobile installations, refer to the Vehicle Installation Guide for Mobile Routers for more information.
IMPORTANT
The S700 Router requires increased separation distances between the Cradlepoint
hardware and human beings. The recommended minimum separation distance is listed
on the Safety, Regulatory, and Warranty guide included in the shipping box. Therefore,
Cradlepoint requires that all 5G devices be installed by a professional installer. For
assistance with installation or in locating a professional installer, contact Cradlepoint Sales
and Support.
SIM Card for Wireless Connectivity
A wireless broadband data plan must be added to the router for wireless broadband connectivity. Wireless
broadband data plans are available from network operators. The SIM card must be activated and
provisioned by the network operator. Contact your network operator for details about selecting a data plan
and about the process for provisioning the SIM.
Router Communication and Data Usage
The factory default configuration of the router is set to communicate with Cradlepoint and other resources
at regular intervals to access the latest NetCloud OS and modem updates, clock synchronization (NTP),
and NetCloud Manager. Such communication may result in data usage and applicable charges regardless
of whether the router uses a wired or wireless Internet connect. To avoid such data usage and potential
charges, refer to Router Communication/Data Usage for more information.
Setup
The following instructions walk you through basic setup of the router. For more advanced setups, contact a
professional installer.
STEP 1: Check box contents.
Prior to installing the S700 Series Router, open the box and ensure that all items are present based on your
ordering choice:
Model Standard orders include Orders with Accessories include
S700-
C4D
• [1] Cradlepoint S700
Series Semi-Ruggedized
Router
• [1] GPIO Cable
• [1] Getting Started Insert
Card
• [1] Safety, Regulatory, and
Warranty Guide
• [1] Cradlepoint S700 Series Semi-Ruggedized
Router
• [1] GPIO Cable
• [1] Getting Started Insert Card
• [1] Safety, Regulatory, and Warranty Guide
• [1] Power Supply (with regionally appropriate
plug)
• [2] Cellular Antennas
• [2] Wi-Fi Antennas (not included for S750-C4D)
• [1] Small Accessories Kit, including:
• [4] Rubber Feet
• [4] Wall Mount Screws
• [4] Surface mount anchors
S750-
C4D
S700-
C4E
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STEP 2: Remove the SIM door.
Unscrew and remove the SIM door from the router.
STEP 3: Insert an activated SIM card.
Insert an activated 4FF-sized SIM card into the SIM1 slot. The SIM card clicks into place.
Optionally, insert an activated 4FF-sized SIM into the SIM2 slot with the same orientation.
STEP 4: Reinstall the SIM door.
Replace the SIM cover and secure with the SIM door screws.
STEP 5: Attach the antennas.
If you ordered the router with accessories, attach the antennas as appropriate.
When attaching (paddle) antennas or compatible coaxial cable antenna:
• Hold the antenna straight and twist the base to thread onto the connector.
• Tighten with fingers only (maximum torque not to exceed 4 in-lbs). Do not over-tighten.
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1 Attach cellular antennas to the Cellular Antenna Connectors (Female SMA).
2S700-C4E and S700-C4D only: Attach Wi-Fi antennas to the Wi-Fi Antenna Connectors
(Female RP-SMA).
3 Attach a GNSS antenna to the GNSS Connector (Female SMA - Not included.)
STEP 6: Mount the router.
The S700 Series router may be mounted in a number of ways and should be completed by a professional
installer.
Refer to the following for best practices:
• Mark the desired mounting location on the ceiling, wall, kiosk, using a pen or marker.
• Ensure the mounting location is away from RF interfering materials and objects such as reflective
surfaces, brick and concrete, microwaves, and so on.
• Pre-drill holes for the mounting screws.
• Use anchors and other screw-securing accessories to ensure the device is securely mounted in place.
Refer to the Location Considerations [4] section of this document.
Additional mounting option: DIN rail
An optional DIN rail mounting bracket is available (ordered seperately) for the S700 Series router. The DIN
rail mounting bracket enables installation in either left or right orientation, and holds the router vertically.
The mounting bracket not only enhances your mounting options, but also saves space inside of racks or
cabinets.
Product Part number
DIN Rail Mounting Bracket 170904-000
See the DIN Rail Mounting Bracket Installation and Mounting Guide for more details. (LINK TBD)
STEP 7 (Optional): Connect an Ethernet cable.
If you are using a wired Ethernet WAN connection, connect the Ethernet cable to the WAN port on the S700
Router. Connect the other end to your WAN source.
STEP 8: Power up the router.
1. Connect the power supply to the router and then plug the other end into an electrical outlet.
2. The router will automatically power up. Allow one minute for the router to run through the bootup
sequence.
The 4-pin GPIO cable socket is configured to allow for using a 4-wire/GPIO cable to hardwire power for DC
connections, or for using GPIO. Refer to the following for pin configuration when making a custom cable:
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Socket Pin Wire Color Definition Details
1 Black Ground Ground
2 Red Power 9-33V DC
3 Orange Input • General purpose input
• Protected to 36V in
4 Blue Output • General purpose output
• 36V tolerant
NOTE
The table diagram shows to view looking into the socket on the router. Be sure to take this
into account when building a custom cable.
Positioning the antennas
Proper antenna positioning helps your Cradlepoint router send and recieve the best cellular and Wi-Fi
signals. See the following best practices and choose the best arrangement for which your installation has
space.
About antenna coupling
Antennas that are placed close together can couple to each other since they are designed to maximize
electromagnetic radiation and reception. This can have the effect of changing the antenna frequency
performance, changing the antenna patterns, increasing cross-talk, and reducing MIMO performance
(multiple input multiple output). The following positioning guidance helps reduce antenna coupling (also
known as decoupling) and optimize antenna performance.
Positioning antennas for highest performance
This antenna position configuration consists of:
• Cellular antennas angled out 45° from upright.
• One Wi-Fi antenna straight upright, and one Wi-Fi antenna straight outward.
This antenna positioning:
• Provides optimum cellular antenna low-frequency efficiency performance,
• Decouples the cellular antennas from the WiFi antennas and provides excellent polarization diversity
(good for MIMO performance).
• Decouples the straight-out Wi-Fi antenna from the adjacent cellular antenna, and from the other WiFi
antenna, to maximize antenna efficiency and MIMO performance.
Positioning antennas for good performance
This antenna position configuration consists of:
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• Cellular antennas angled out 45° from upright.
• Wi-Fi antennas straight upright.
This antenna positioning:
• Optimizes cellular antenna low-frequency efficiency performance.
• Decouples the antenna from the Wi-Fi antennas and provides excellent polarization diversity (good for
MIMO performance).
Both Wi-Fi antennas upright and parallel is a generally accepted antenna positioning option that can help
save space in your chosen installation site. This position does result in some coupling between the Wi-Fi
antennas, particularly for the 2.4 GHz band. This can result in a little lower MIMO performance but can still
function well.
Antenna positioning to avoid
This antenna position configuration consists of the cellular antennas and the Wi-Fi antennas all straight
upright and parallel.
This antenna positioning creates significant coupling and spatial blockage (energy being blocked) between
the antennas resulting in degraded antenna impedance matching, efficiency, pattern coverage, and MIMO
performance.
Understanding LEDs
Refer to the following table for information about LED indicators.
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Status
Indicator
Behavior
POWER: Detects that the unit has power.
No Light = Not receiving power. Check the power
switch and the power source connection.
Solid White = Powered on.
NETCLOUD MANAGER STATE: Detects whether the device is able to connect
to NCM
No Light = Unable to connect to Netcloud Manager.
Solid White = Connected to NetCloud Manager.
EMBEDDED MODEM STATE: Indicates information about the integrated
modem.
No Light = Modem not detected
Solid Green = Modem has established an active
connection
Flashing Green = Modem is connecting
Solid Yellow = Data connection error.
Flashing Yellow = Modem is in the process of
resetting
Solid Red = Carrier reject
Flashing Red = No SIM or SIM Door Open
CELLULAR HEALTH: Indicates the health of the primary cellular modem's
signal.
No Light = No cellular connection
Solid Green = Cellular health is excellent/good
Solid Yellow = Cellular heath is fair
Solid Red = Cellular Health is poor
NOTE: Cellular Health indicates the signal health for the connected modem,
whether it is the embedded or modular modem. If both modems are active, then
this LED shows the status of embedded modem.
Troubleshooting
If the device takes longer than five minutes to connect to the Internet, log into the local UI of the device to
make configuration changes or to start the troubleshooting process. You must be physically co-located with
the device to do this. Refer to No Internet or Connection Issues for more information.
Once the device connects to the Internet, it should then connect to your NetCloud Manager account and
start its configuration download.
Resources
[LINK TBD]
[LINK TBD]
Help and Support
Cradlepoint Connect Customer Community
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