Crestron C2N-IRGW-1G How to use

Crestron C2N-IRGW-1G & C2N-IRGW-F
IR Gateway
Operations & Installation Guide

This document was prepared and written by the Technical Documentation department at:
Crestron Electronics, Inc.
15 Volvo Drive
Rockleigh, NJ 07647
1-888-CRESTRON
All brand names, product names and trademarks are the property of their respective owners.
©2007 Crestron Electronics, Inc.

Crestron C2N-IRGW-1G & C2N-IRGW-F IR Gateway
Contents
IR Gateway: C2N-IRGW-1G & C2N-IRGW-F 1
Introduction ...............................................................................................................................1
Features and Functions................................................................................................1
Specifications ..............................................................................................................1
Physical Description....................................................................................................3
Industry Compliance ...................................................................................................5
Setup ..........................................................................................................................................6
Network Wiring........................................................................................................... 6
Identity Code ...............................................................................................................6
Installation................................................................................................................... 6
Hardware Hookup ..................................................................................................... 10
Universal Remotes.....................................................................................................11
Programming Software............................................................................................................14
Earliest Version Software Requirements for the PC .................................................14
Programming with Crestron D3 Pro or SystemBuilder ............................................. 14
Programming with SIMPL Windows ........................................................................15
Uploading and Upgrading........................................................................................................ 17
Establishing Communication.....................................................................................17
Programs and Firmware ............................................................................................ 17
Program Checks ........................................................................................................ 18
Problem Solving ......................................................................................................................19
Troubleshooting......................................................................................................... 19
Check Network Wiring..............................................................................................19
Reference Documents................................................................................................20
Further Inquiries ........................................................................................................ 20
Future Updates .......................................................................................................... 21
Appendix: Mapping Table.......................................................................................................22
Return and Warranty Policies ..................................................................................................23
Merchandise Returns / Repair Service ...................................................................... 23
CRESTRON Limited Warranty.................................................................................23
Operations & Installation Guide – DOC. 6468A Contents •i

Crestron C2N-IRGW-1G & C2N-IRGW-F IR Gateway
IR Gateway:
C2N-IRGW-1G & C2N-IRGW-F
Introduction
Features and Functions
• 1-way infrared receiver for Crestron®IR wireless handheld remotes an
d
touchpanels
• Compatible with any third-
p
arty IR remote utilizing the RC5 command
set
• Smoked plastic face provides neutral appearance suitable for use with
any color scheme
• Seamless Cresnet®integration
• Compatible with any 2-Series control device
• Compatible with standard electrical gang boxes and Decora®style
faceplates (not included) – C2N-IRGW-1G only
• Easy one-piece mounting (no additional hardware required) –
C2N-IRGW-F only
Specifications
Specifications for the C2N-IRGW-1G and C2N-IRGW-F are listed in the following
table.
C2N-IRGW-1G & C2N-IRGW-F Specifications
SPECIFICATION DETAILS
IR Wireless
IR Frequency 36-38 kHz IR
Formats Crestron format, RC5
(Continued on following page)
Operations & Installation Guide – DOC. 6468A IR Gateway: C2N-IRGW-1G & C2N-IRGW-F •1

IR Gateway Crestron C2N-IRGW-1G & C2N-IRGW-F
C2N-IRGW-1G & C2N-IRGW-F Specifications (Continued)
SPECIFICATION DETAILS
IR Wireless (continued)
IR Range Up to 50 ft line of sight (typical), dependent
upon angle, obstructions, IR interference
and IR remote signal strength
Power Requirements
Cresnet Power Usage 1 Watt (0.042 Amps @ 24 Volts DC)
Default Net ID 2D
Minimum 2-Series Control
System Update File1, 2
Version 3.137 or later
Environmental
Temperature 41º to 104ºF (5º to 40ºC)
Humidity 10% to 90% RH (non-condensing)
C2N-IRGW-1G Enclosure Injection molded plastic with smoked plastic
face, 1-gang mountable in an electrical box
using Decora®faceplate (not included).
C2N-IRGW-F Enclosure Cylindrical plastic, drywall or ceiling tile
mountable in a 1-inch (2.54 cm) diameter
round hole.
C2N-IRGW-1G Dimensions
(Without Faceplate)
Height 4.13 in (10.48 cm)
Width 1.75 in (4.45 cm)
Depth 1.37 in (3.45 cm)
C2N-IRGW-F Dimensions
Diameter 1.50 in (3.81 cm)
Depth 2.19 in (5.54 cm)
C2N-IRGW-1G Weight 2.4 oz (68.04 g)
C2N-IRGW-F Weight 0.9 oz (25.52 g)
Compatible Remote Controls
Crestron MT-1000C
Crestron ST-1700CIR
Crestron WPR-48
Crestron CLS-IRHT8
Any universal remote capable of generating
RC5 commands
1. The latest software versions can be obtained from the Crestron website. Refer to the NOTE following
these footnotes.
2. Crestron 2-Series control systems include the AV2 and PRO2. Consult the latest Crestron Product
Catalog for a complete list of 2-Series control systems.
NOTE: Crestron software and any files on the website are for authorized Crestron
dealers and Crestron Authorized Independent Programmers (CAIP) only. New users
may be required to register to obtain access to certain areas of the site (including the
FTP site).
2 •IR Gateway: C2N-IRGW-1G & C2N-IRGW-F Operations & Installation Guide – DOC. 6468A

Crestron C2N-IRGW-1G & C2N-IRGW-F IR Gateway
Physical Description
This section provides information on the connections, controls, and indicators
available on your C2N-IRGW-1G and C2N-IRGW-F.
C2N-IRGW-1G Physical View (Faceplate not included)
C2N-IRGW-F Physical View
Operations & Installation Guide – DOC. 6468A IR Gateway: C2N-IRGW-1G & C2N-IRGW-F •3

IR Gateway Crestron C2N-IRGW-1G & C2N-IRGW-F
C2N-IRGW-1G Overall Dimensions
0.25 in
(0.62 cm)
0.79 in
(1.99 cm)
1.12 in
(2.83 cm)
1.75 in
(4.45 cm)
4.13 in
(10.48 cm)
3.28 in
(8.33 cm) 3.81 in
(9.68 cm)
1 2 3
C2N-IRGW-F Overall Dimensions
2.19 in
(5.54 cm)
11" 4-wire pigtail
(to Cresnet)
1.59 in
(4.03 cm)
1.50 in
(3.81 cm)
123
4 •IR Gateway: C2N-IRGW-1G & C2N-IRGW-F Operations & Installation Guide – DOC. 6468A

Crestron C2N-IRGW-1G & C2N-IRGW-F IR Gateway
Connectors, Controls & Indicators
# CONNECTORS,
CONTROLS &
INDICATORS
DESCRIPTION
1 SETUP BUTTON
Recessed miniature pushbutton for setup.
(Can be pressed with a paper clip.)
2 LED (1 red) Indicates IR signal reception, Cresnet
network communication and setup/update.
LED location shown; not visible unless lit.
3 C2N-IRGW-1G:
NET
Four-position terminal block connector for
data and power. Connects to Cresnet control
network. An interface connector provided.
Pin 1 (24) Power
Pin 2 (Y) Data
Pin 3 (Z) Data
Pin 4 (G) Ground
C2N-IRGW-F:
11” 4-wire pigtail Red (24) Power
White (Y) Data
Blue (Z) Data
Black (G) Ground
Industry Compliance
As of the date of manufacture, the C2N-IRGW-1G and C2N-IRGW-F have been
tested and found to comply with specifications for CE marking and standards per
EMC and Radiocommunications Compliance Labelling.
NOTE: This device complies with part 15 of the FCC rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
 Reorient or relocate the receiving antenna.
 Increase the separation between the equipment and receiver.
 Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
 Consult the dealer or an experienced radio/TV technician for help.
Operations & Installation Guide – DOC. 6468A IR Gateway: C2N-IRGW-1G & C2N-IRGW-F •5

IR Gateway Crestron C2N-IRGW-1G & C2N-IRGW-F
Setup
Network Wiring
When wiring the network, consider the following:
• Use Crestron Certified Wire.
• Use Crestron power supplies for Crestron equipment.
• Provide sufficient power to the system.
CAUTION: Insufficient power can lead to unpredictable results or damage
to the equipment. Please use the Crestron Power Calculator to help calculate
how much power is needed for the system
(http://www.crestron.com/calculators).
• For larger networks, Use a Cresnet Hub/Repeater (CNXHUB) to maintain
signal quality.
For more details, refer to “Check Network Wiring” on page 19.
Identity Code
The Net ID of the C2N-IRGW-1G and C2N-IRGW-F has been factory set to 2D.
The Net IDs of multiple C2N-IRGW-1G and C2N-IRGW-F devices in the same
system must be unique. Net IDs are changed from a personal computer (PC) via the
Crestron Toolbox™. When setting the Net ID, consider the following:
• The Net ID of each unit must match an ID code specified in the SIMPL
Windows program.
• Each network device must have a unique Net ID.
For more details, refer to the Crestron Toolbox help file.
Installation
When choosing a location for the C2N-IRGW-1G and C2N-IRGW-F, consider how
reception varies with the angle of incidence of the signal from the transmitter (refer
to illustrations on the next page).
6 •IR Gateway: C2N-IRGW-1G & C2N-IRGW-F Operations & Installation Guide – DOC. 6468A

Crestron C2N-IRGW-1G & C2N-IRGW-F IR Gateway
C2N-IRGW-1G & C2N-IRGW-F Horizontal Reception Angle
(Distance will depend on the remote/transmitter)
80
70
60
90
0
50
40
30
20
10
80
70
60
90
50
40
30
20 10
Wall
C2N-IRGW-1G & C2N-IRGW-F Vertical Reception Angle
(Distance will depend on the remote/transmitter)
80 70
60
90
50
40
30
20
10
80 70
60
90
50
40
30
20
10
0
Wall
Floor
Operations & Installation Guide – DOC. 6468A IR Gateway: C2N-IRGW-1G & C2N-IRGW-F •7

IR Gateway Crestron C2N-IRGW-1G & C2N-IRGW-F
Installing a C2N-IRGW-1G The following tools/hardware are required for installation of a C2N-IRGW-1G.
• Cresnet network cable (not supplied)
• Cresnet connector (supplied)
• Screwdriver (not supplied)
• Two ¾ in. combo head screws (supplied)
• Faceplate (not supplied)
• Standard single-gang electrical box (not supplied)
After the Cresnet network wiring has been installed and verified, use the following
procedure to install the C2N-IRGW-1G in a standard, single-gang electrical box
(refer to illustration that follows this paragraph):
1. Turn Cresnet system power OFF.
2. Connect the Cresnet cable with the supplied connector plug to the
C2N-IRGW-1G’s Cresnet port and the other end to the control system.
C2N-IRGW-1G Installation view
6-32 x ¾ in. combo head
Single-gang electrical box (not supplied)
CAUTION: Excess wire that is pinched between the C2N-IRGW-1G and the
electrical box could short out. Make sure that all excess wire is completely inside the
electrical box and not between the box and the C2N-IRGW-1G.
8 •IR Gateway: C2N-IRGW-1G & C2N-IRGW-F Operations & Installation Guide – DOC. 6468A

Crestron C2N-IRGW-1G & C2N-IRGW-F IR Gateway
3. Attach the C2N-IRGW-1G to the electrical box using the supplied two ¾ in.
combo head screws.
4. Attach faceplate.
5. Turn Cresnet system power ON.
NOTE: To ensure proper operation, the C2N-IRGW-1G should not be painted.
Installing a C2N-IRGW-F The following tools/hardware are required for installation of a C2N-IRGW-F.
• Cresnet network cable (not supplied)
• Four wire nuts to connect Cresnet wires (supplied)
• Drill, hole saw or other means to cut hole in wall or ceiling tile
After the Cresnet network wiring has been installed and verified, use the following
procedure to install the C2N-IRGW-F (refer to illustration that follows this
paragraph):
1. Turn Cresnet system power OFF.
2. Locate an area on the wall or ceiling that is free of miscellaneous wiring and
studs. Make a small hole near the center of the designated mounting
location to verify that the location is suitable.
3. Drill or cut a 1-inch (2.54 cm) diameter circular hole in the wall or ceiling at
the desired location.
4. Route the Cresnet wires from the control system to the C2N-IRGW-F
location.
5. Use the four supplied wire nuts to connect the wires (red to red, white to
white, blue to blue and black to black) to the C2N-IRGW-F’s pigtail wires.
6. Press fit the C2N-IRGW-F into the hole; the mounting clips on either side
of the C2N-IRGW-F hold it in place.
C2N-IRGW-F Installation view
Pigtail Wires from C2N-IRGW-F
1 in (2.54 cm) Hole
Mounting Clips
Cresnet Wires
Wire Nuts
NOTE: To ensure proper operation, the C2N-IRGW-F should not be painted.
Operations & Installation Guide – DOC. 6468A IR Gateway: C2N-IRGW-1G & C2N-IRGW-F •9

IR Gateway Crestron C2N-IRGW-1G & C2N-IRGW-F
Hardware Hookup
Make the necessary connection as called out in the illustrations that follow this
paragraph. Refer to “Network Wiring” on page 6 before attaching the 4-position
terminal block connector from the C2N-IRGW-1G or connecting the pigtail wires
from the C2N-IRGW-F. Apply power after the connection has been made.
When making the connection to the C2N-IRGW-1G and C2N-IRGW-F, use Crestron
power supplies for Crestron equipment.
Hardware Connection for the C2N-IRGW-1G
CRESNET:
CONNECT
TO THE
CRESNET
CONTROL
NETWORK
Hardware Connection for the C2N-IRGW-F
Pigtail Wires from C2N-IRGW-F
CRESNET:
CONNECT
TO THE
CRESNET
CONTROL
NETWORK
Red (24 - Power)
White (Y - data)
Blue (Z - data)
Black (G - ground)
10 •IR Gateway: C2N-IRGW-1G & C2N-IRGW-F Operations & Installation Guide – DOC. 6468A

Crestron C2N-IRGW-1G & C2N-IRGW-F IR Gateway
Universal Remotes
Any universal remote transmitting RC5 code (and some Sharp codes) can
communicate with the Crestron control system and allow the user to select and
activate any function in the control system. An RC5 code is 14 bits long. Each code
includes a 5-bit address (or system) and a 6-bit command. Sharp uses a different IR
protocol, but some of their codes are acceptable.
NOTE: The Philips Pronto contains built-in RC5 commands for out-of-the-box use.
Setting up a Philips Pronto is easy! If using the Philips Pronto, select RC5 code communication. For the Philips Pronto,
the RC5 system number is equivalent to Crestron's Transmitter ID code, which is a
unique identifier assigned to each transmitter. Likewise, RC5 command number is
equivalent to Crestron's Button ID, which is synonymous with the join number used
in SIMPL Windows. There is no need to perform the two multi-step procedures in
the subsequent sections.
NOTE: Typically, codes used by Magnavox, Marantz and Philips audio/video
equipment utilize RC5 codes for transmission. Some codes used by Sharp
Electronics Corporation are also usable.
Universal remotes require two
multi-step procedures for setup. Some devices from Magnavox, Marantz and Philips are designed to understand
certain kinds of infrared signals sent by remote controls, specifically, signals
belonging to the RC5 code set. Two procedures are required to setup a universal
remote. The first procedure verifies that the universal remote chosen does transmit
an identifiable code and therefore can communicate with the Crestron control
system. The second procedure maps the buttons on the universal remote so that they
can be used in the SIMPL Windows program.
Code Verification
Each universal remote comes with its own manual, which lists codes by device and
manufacturer. The purpose of this procedure is to select and program a code into the
universal remote so that it can communicate with the Crestron control system. All
that is required to complete this procedure is the C2N-IRGW-1G or C2N-IRGW-F,
a PC running the Crestron Toolbox, a Crestron control system connected to the PC
and any universal remote (complete with batteries and manufacturer's manual). The
control system should be running a valid SIMPL Windows program that includes
the C2N-IRGW-1G or C2N-IRGW-F at the proper Net ID so that it can be polled.
1. Using Cresnet cable, attach the 4-position terminal block connector
from the C2N-IRGW-1G or connect the pigtail wires from the
C2N-IRGW-F to the Crestron control system (NET port). Refer to
“Network Wiring” on page 6 for details.
2. Open the Crestron Toolbox.
3. Display the “System Info” window (click the icon).
4. From the Toolbox menu, select Functions | Identify Transmitter. The
software checks the baud rate and then opens the “Identify Transmitter”
window, as shown after this step.
Operations & Installation Guide – DOC. 6468A IR Gateway: C2N-IRGW-1G & C2N-IRGW-F •11

IR Gateway Crestron C2N-IRGW-1G & C2N-IRGW-F
“Identify Transmitter” Window
5. Point the universal remote at the C2N-IRGW-1G or C2N-IRGW-F and
program the remote with an RC5 code (some Sharp codes are
acceptable as well) as outlined in the manufacturer's manual.
NOTE: Crestron recommends that codes from manufacturers other than the
manufacturer of the device being controlled be used to avoid IR transmission
conflict. For example, if the controlled device is a Sony DVD player, an acceptable
code from any manufacturer (except Sony) should be used to communicate with the
Sony DVD player via the Crestron control system.
6. Press one or more function buttons on the remote and observe the
“Identify Transmitter” window on the PC.
a) If there is no activity while pressing buttons on the remote, the
code chosen was not an acceptable code or the code could not be
decoded. Repeat steps 5 and 6 with another code.
b) If activity is observed with each button press, the code used was an
acceptable code and the Crestron control system can accept
commands from the universal remote.
Map the Universal Remote
Once communication between the Crestron control system and the universal remote
is achieved, it is necessary to understand what commands are transmitted and to
which devices. Transmitter ID codes are revealed in the “Identify Transmitter”
window.
Each universal remote has a number of source selection buttons on it (i.e., TV, VCR,
DVD, AUX). Typically, those buttons are used when setting up the remote with an
acceptable code (refer to “Code Verification” on page 11). If an acceptable code is
transmitted during that procedure, Crestron assigns the code with an identifier in the
“Identify Transmitter” window. For example, in the window shown on the next page,
the Transmitter ID (Hex): field shows the number 13. Since the identifier falls in the
range of 00 to 1F, the device communicates using an acceptable RC5 code.
12 •IR Gateway: C2N-IRGW-1G & C2N-IRGW-F Operations & Installation Guide – DOC. 6468A

Crestron C2N-IRGW-1G & C2N-IRGW-F IR Gateway
Positive Transmitter Identification
The next logical question is, “What is the Button ID?” The purpose of this next
procedure is to map the buttons on the universal remote so that a list can be
generated and used for reference when creating the SIMPL Windows program. A
decimal identification number (or Button ID (Decimal) as shown in the “Identify
Transmitter” window) corresponds to each physical press on the universal remote.
This procedure picks up where the code verification procedure left off.
1. Complete steps 1 through 6 in “Code Verification” on page 11.
2. Wherever convenient (i.e., Notepad on the PC or a piece of scrap
paper) create a table for recording the Button ID (Decimal) number
associated with each button press on the universal remote. “Appendix:
Mapping Table” on page 22 contains a table to record this information.
Create as many copies of the table as necessary.
3. Click the Clear button in the “Identify Transmitter” window to reset
the setup.
4. Press a single button on the universal remote and observe the “Identify
Transmitter” window.
5. Record the button title and ID for the action in step 4.
6. Repeat steps 4 and 5 for each button that is to be mapped. Refer to the
sample after this step.
Sample of Completed Mapping Table
7. Repeat this entire procedure (steps 2 through 6) for each source
selection button on the universal remote that requires programming.
Operations & Installation Guide – DOC. 6468A IR Gateway: C2N-IRGW-1G & C2N-IRGW-F •13

IR Gateway Crestron C2N-IRGW-1G & C2N-IRGW-F
Programming Software
Have a question or comment about Crestron software?
Answers to frequently asked questions (FAQs) can be viewed in the Online Help
section of the Crestron website. To post a question or view questions you have
submitted to Crestron’s True Blue Support, log in at http://support.crestron.com.
First-time users will need to establish a user account.
Earliest Version Software Requirements for the PC
NOTE: Crestron recommends that you use the latest software to take advantage of
the most recently released features. The latest software is available from the Crestron
website.
Crestron has developed an assortment of Windows-based software tools to develop
a Cresnet system. The following are the minimum recommended software versions
for the PC:
Software
TASK REQUIRED SOFTWARE VERSION
Program control system to
operate C2N-IRGW-1G or
C2N-IRGW-F.
SIMPL Windows version 2.07.24 or later
with SIMPL+®Cross Compiler version 1.1
or later and Library update 454 or later;
Also requires Crestron Database version
18.1.4 or later.
Upload program and firmware. Crestron Toolbox 1.04.16 or later.
Program with simple wizards for
systems using a C2N-IRGW-1G
or C2N-IRGW-F
(optional but recommended).
Crestron D3 Pro™ version 2.1.7 or later
with D3 Pro Templates version 2.0.1 or
later or SystemBuilder™ version 2.0.6 or
later with SystemBuilder Templates version
2.0.3 or later. Refer to software release
notes or Crestron website for other required
Crestron software packages.
Programming with Crestron D3 Pro or
SystemBuilder
Crestron D3 Pro or SystemBuilder is the easiest method of programming, but does
not offer as much flexibility as SIMPL Windows. For additional details, download
D3 Pro or SystemBuilder from the Crestron website and examine the extensive help
files.
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Crestron C2N-IRGW-1G & C2N-IRGW-F IR Gateway
Programming with SIMPL Windows
NOTE: While SIMPL Windows can be used to program the C2N-IRGW-1G and
C2N-IRGW-F, it is recommended to use Crestron D3 Pro or SystemBuilder for
configuring a system.
SIMPL Windows is Crestron’s premier software for programming Crestron control
systems. It is organized into two separate, but equally important “Managers”.
Configuration Manager Configuration Manager is the view where programmers “build” a Crestron control
system by selecting hardware from the Device Library.
• To incorporate the C2N-IRGW-1G or C2N-IRGW-F into the system, drag
the C2N-IRGW from the Wireless Receivers | Wireless Receivers (IR)
folder of the Device Library and drop it in the System Views.
Locating the C2N-IRGW in the Device Library
• The system tree of the control system displays the device in the appropriate
slot with a default Net ID as shown in the following illustration.
C2Net Device, Slot 9
• Additional C2N-IRGW-1G and C2N-IRGW-F devices are assigned
different Net ID numbers as they are added.
• If necessary, double click a device to open the “Device Settings” window
and change the Net ID as shown in the following figure.
Operations & Installation Guide – DOC. 6468A IR Gateway: C2N-IRGW-1G & C2N-IRGW-F •15

IR Gateway Crestron C2N-IRGW-1G & C2N-IRGW-F
“C2N-IRGW Device Settings” Window
• The ID code specified in the SIMPL Windows program must match the Net
ID of each unit.
Program Manager Program Manager is the view where programmers “program” a Crestron control
system by assigning signals to symbols. The symbol can be viewed by double
clicking on the icon or dragging it into Detail View. A description for each signal in
the symbol is described in the SIMPL Windows help file (F1).
16 •IR Gateway: C2N-IRGW-1G & C2N-IRGW-F Operations & Installation Guide – DOC. 6468A