Crestron TSW-560 Owner's manual

TSW-560/TSW-760/TSW-1060
5 in., 7 in., and 10.1 in.
Touch Screens
Supplemental Guide
Crestron Electronics, Inc.

Original Instructions
The U.S. English version of this document is the original instructions.
All other languages are a translation of the original instructions.
Crestron product development software is licensed to Crestron dealers and Crestron Service Providers (CSPs) under a
limited non-exclusive, non-transferable Software Development Tools License Agreement. Crestron product operating system
software is licensed to Crestron dealers, CSPs, and end-users under a separate End-User License Agreement. Both of these
Agreements can be found on the Crestron website at www.crestron.com/legal/software_license_agreement.
The product warranty may be found at www.crestron.com/legal/sales-terms-conditions-warranties.
The specific patents that cover Crestron products are listed at www.crestron.com/legal/patents.
Certain Crestron products contain open source software. For specific information, visit
www.crestron.com/legal/open-source-software.
Crestron, the Crestron logo, Crestron Fusion, Crestron Toolbox, Crestron XiO Cloud, PinPoint, Rava, and Smart Graphics are
either trademarks or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. 2N is
either a trademark or a registered trademark of 2N Telekomunikace in the United States and/or other countries. Appspace
and the Appspace logo are either trademarks or registered trademarks of Appspace, Inc. in the United States and/or other
countries. EMS Software and the EMS logo are either trademarks or registered trademarks of EMS Software, LLC in the
United States and/or other countries. G Suite, Google, and Google Calendar are either trademarks or registered trademarks
of Google, Inc. in the United States and/or other countries. Active Directory, Microsoft, Microsoft Teams, and Office 365 are
either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Robin and
the Robin logo are either trademarks or registered trademarks of Robin Powered, Inc. in the United States and/or other
countries. Sonos is either a trademark of a registered trademark of Sonos, Inc. in the United States and/or other countries.
EventBoard, Teem, and the Teem logo are either trademarks or registered trademarks of Teem, LLC in the United States
and/or other countries. Zoom and Zoom Rooms are either trademarks or registered trademarks of Zoom Video
Communications, Inc. in the United States and/or other countries. Other trademarks, registered trademarks, and trade
names may be used in this document to refer to either the entities claiming the marks and names or their products. Crestron
disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or
photography.
This document was written by the Technical Publications department at Crestron.
©2018 Crestron Electronics, Inc.

Supplemental Guide – DOC. 7927G Contents •i
Contents
Introduction...................................................................................................................................1
Product Features......................................................................................................................... 2
Access the Setup Screens.......................................................................................................... 4
Configure the Device .................................................................................................................. 6
Ethernet Setup ...........................................................................................................................................6
IP Table Setup.............................................................................................................................................8
Audio Setup ................................................................................................................................................11
Display Setup............................................................................................................................................ 12
Standby Timeout...................................................................................................................................... 15
Application Selection............................................................................................................................... 16
Diagnostics & Advanced ......................................................................................................................... 17
Test Patterns ..................................................................................................................................... 18
Touch Test........................................................................................................................................... 19
RTSP Test........................................................................................................................................... 20
LAN Test.............................................................................................................................................. 21
Keypad Test........................................................................................................................................22
Rava Test ............................................................................................................................................23
Mic Test ...............................................................................................................................................25
About ..........................................................................................................................................................26
Configuration via Web Interface ........................................................................................... 27
Actions Menu.............................................................................................................................................28
Reboot .................................................................................................................................................28
Restore ................................................................................................................................................28
Firmware Upgrade............................................................................................................................29
Download Logs ..................................................................................................................................29
Project Upload .................................................................................................................................. 30
Save Changes ................................................................................................................................... 30
Revert.................................................................................................................................................. 30
Status......................................................................................................................................................... 31
Device .................................................................................................................................................. 31
Network...............................................................................................................................................32
Control System..................................................................................................................................33
Settings......................................................................................................................................................34
System Setup.....................................................................................................................................34
Audio ....................................................................................................................................................38
Cloud Settings ...................................................................................................................................38
Configure Date/Time .......................................................................................................................39
Authentication Management ........................................................................................................ 40
802.1x Configuration ....................................................................................................................... 48
Control System..................................................................................................................................52
Applications........................................................................................................................................53
Auto Update..............................................................................................................................................53

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Application Setup...................................................................................................................... 54
Crestron Room Scheduling Application...............................................................................................54
Zoom Rooms .............................................................................................................................................56
Appspace .................................................................................................................................................. 60
Teem ...........................................................................................................................................................66
Robin .......................................................................................................................................................... 68
EMS Software .......................................................................................................................................... 71
Teams Video..............................................................................................................................................72
Connect to Crestron XiO Cloud Service ............................................................................... 75
Claim a Single Device ..............................................................................................................................75
Claim Multiple Devices............................................................................................................................76

Supplemental Guide – DOC. 7927G TSW-560/TSW-760/TSW-1060: Touch Screens•1
TSW-560/TSW-760/TSW-1060:
5 in., 7 in., and 10.1 in. Touch Screens
Introduction
The Crestron® TSW-560, TSW-760, and TSW-1060 are stylish and versatile wall mount
touch screens that feature onboard voice recognition, Smart Graphics® technology, web
browsing, H.264 streaming video, a built-in camera, a Rava® SIP intercom, and PoE+
(Power over Ethernet+) network power.
NOTE: Voice recognition, the built-in camera, and the Rava SIP intercom are not
available on the TSW-560-NC, TSW-760-NC, and TSW-1060-NC models.
The TSW-560, TSW-760, and TSW-1060 also provide native applications for Crestron
room scheduling, Zoom Rooms™ conferencing control, Sonos® home sound system
control, the Microsoft Teams™ online meeting solution, and other popular room
scheduling services (model dependent).
NOTE: The Crestron TSW-560, TSW-760, and TSW-1060 are functionally similar. For
simplicity within this guide, the term “touch screen” is used except where noted.
For more information on the TSW-560, TSW-760, and TSW-1060, refer to the
TSW-560/TSW-760/TSW-1060 Quick Start (Doc. 7926) at www.crestron.com/manuals.

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Product Features
Refer to the following chart to determine the product features that are available on the
TSW-560, TSW-560P, TSW-760, and TSW-1060 touch screens.
TSW-x60 Series Feature Chart
FEATURE CLASS FEATURE TSW-560 TSW-560P TSW-760 TSW-1060
Display
Size 5 in. 5 in. 7 in. 10.1 in.
Security
AES-128/TLS security
Yes
Yes
Yes
Yes
802.1x
Yes
Yes
Yes
Yes
Active Directory®
authentication
Yes
Yes
Yes
Yes
Schedule Connection
Types
Crestron Fusion®
software
Yes
Yes
Yes
Yes
Microsoft Exchange/
Office 365® software
Yes
Yes
Yes
Yes
Google Calendar™
application/G Suite™
software
Yes
Yes
Yes
Yes
Supported User
Interfaces
Crestron scheduling
(HTML5 based)
Yes
Yes
Yes
Yes
Crestron scheduling
(Smart Graphics®
technology based)
Yes
Yes
Yes
Yes
Appspace® digital signage
application No No
Yes
Yes
Robin® room scheduling
application No
No
Yes
Yes
Teem® room scheduling
application No
No
Yes
Yes
EMS Software™ room
scheduling application No
No
Yes
Yes
Zoom Rooms™ conference
control application No
No
Yes
Yes
Zoom™ scheduling
application No
No
Yes
Yes
Microsoft Teams™ online
meeting solution No
No No
Yes
Custom user project
Yes
Yes
Yes
Yes
(Continued on following page)

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TSW-x60 Series Feature Chart (continued)
FEATURE CLASS FEATURE TSW-560 TSW-560P TSW-760 TSW-1060
Crestron XiO Cloud™
Service
Crestron XiO Cloud
support
Yes
Yes
Yes
Yes
Scheduling provider
configuration
Yes
Yes
Yes
Yes
Complimentary device
subscription No No No No
Firmware updates
Yes
Yes
Yes
Yes
Project load Future Future Future Future
Update settings Future Future Future Future
SMS/Email alerts Future Future Future Future
Dashboard Future Future Future Future
Log retrieval Future Future Future Future
Zoom Rooms
Capabilities
Page flip to custom project No No
Yes
Yes
View call status via
program No No
Yes
Yes
Show/hide app via
program No No
Yes
Yes
Other Features
Native Sonos® application No No
Yes
Yes
2N® door station support
for Crestron Pyng® OS 2
Yes
Yes
Yes
Yes
Supported Accessories
TSW-x60-LB light bar
Yes
Yes
Yes
Yes
SSW/SSC/SIW
Yes
Yes
Yes
Yes
Multisurface Mounting Kit Future Future
Yes
Yes
Mullion Mounting Kit Future Future Future Future
Touch Screen Features
Power requirements (with
LED accessory connected) PoE PoE PoE PoE+
Power requirements
(without LED accessory
connected)
PoE PoE PoE PoE+
Camera Optional No Optional Optional
PinPoint™ beacon
Future
(Hardware
ready)
Future
(Hardware
ready)
Future
(Hardware
ready)
Future
(Hardware
ready)
USB for accessory
integration
Yes
Yes
Yes
Yes
Ambient light sensor for
autodimming
Yes
Yes
Yes
Yes
Audio for emergency
broadcast
Yes
Yes
Yes
Yes
Control system interface
Yes
Yes
Yes
Yes

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Access the Setup Screens
The setup screens enable basic configuration prior to regular operation of the
touch screen.
NOTE: The Crestron TSW-560P 5 in. portrait touch screen provides the same setup
screens that are described in this guide, but the appearance and layout of the screens
have been modified for portrait orientation.
To access the setup screens during regular operation:
•Place five fingers on the touch screen display and hold for 15 seconds.
•Tap the hard keys labeled below as 1, 2, 3, and 4 in sequence twice
(tap 1, 2, 3, 4, 1, 2, 3, 4) within a 5-second period.
Touch Screen Hard Key Assignment
NOTE: The hard key button assignment for the TSW-560P differs from
assignment shown in the illustration above. For more information, refer to
"Access the Setup Screens" in the TSW-560P DO Guide (Doc. 7973) at
www.crestron.com/manuals.

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The main Setup screen is displayed (TSW-1060 shown).
TSW-1060 Setup Screen
NOTE: The touch screen also provides a web configuration interface that may be used to
view and configure various touch screen settings. For more information, refer to
"Configuration via Web Interface," starting on page 27.
The Setup screen provides buttons for Ethernet setup, IP table setup, audio setup,
display setup, standby timeouts, application selection, and diagnostics. There is also a
button to toggle system messages on or off and an About button that provides
information about the touch screen. Additionally, the Setup screen shows the IP address,
the hostname, and the MAC address of the touch screen.
The functions of each button are detailed in the following pages of this guide.
NOTE: A toolbar is present on the bottom of all setup screens. The toolbar provides a
gear button that may be tapped to return to the Setup screen and a Save & Exit
button that may be tapped to save all settings, to exit the setup screens, and to return
to the selected scheduling application.

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Configure the Device
Refer to the following sections for information about each device setup screen.
Ethernet Setup
On the Setup screen, tap Ethernet Setup to display the Ethernet Setup screen.
Ethernet Setup Screen
Use the Ethernet Setup screen to view the touch screen MAC and IP addresses, subnet
mask address, default router address, primary and secondary DNS addresses, hostname,
and domain. A Link indicator is provided to indicate the status of the Ethernet
connection. (Green indicates that the Ethernet connection is active.)
The following buttons are provided for configuring Ethernet settings:
•Tap On or Off under DHCP Enable to turn DHCP (dynamic host configuration
protocol) on or off.
NOTE: DHCP is enabled on the touch screen by default.
•If DHCP is turned off, tap Set Static IP Address Settings to enter static IP
addresses manually.
•Tap Set Hostname to enter a new touch screen hostname using an on-screen
keyboard.
•Tap APPLY CHANGES to apply any new Ethernet settings to the touch screen
and to stay in setup mode.
•Tap REBOOT to exit setup mode and reboot the touch screen.

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To change a static IP address, tap Off under DHCP Enable. Then, tap Set Static IP
Address Settings to display the Static IP Ethernet Setup screen.
Static IP Ethernet Setup Screen
To edit the static IP address, the static subnet mask, the static default router, the
preferred DNS, or the alternate preferred DNS, tap the text field underneath the setting
name.
The on-screen numeric keypad opens for the chosen setting.
Edit IP Address On-Screen Numeric Keypad

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•Use the keypad to make a new entry.
•Tap the clear button in the text field to clear any previous entry.
•Tap the delete button to delete the last digit.
•Tap Save to save a new entry or tap < CANCEL to discard any changes. The
display returns to the Static IP Ethernet Setup screen.
After new settings have been saved, tap APPLY CHANGES on the Static IP Ethernet
Setup screen to apply the new settings and stay in setup mode. Tap REBOOT to exit
setup mode and reboot the touch screen.
Tap < BACK to return to the Ethernet Setup screen.
Tap < BACK on the Ethernet Setup screen to return to the Setup screen.
IP Table Setup
Tap IP Table Setup on the Setup screen to display the Ethernet Setup - IP Table screen.
Ethernet Setup - IP Table Screen
Use the Ethernet Setup - IP Table screen to view and edit the IP table settings for
connecting the touch screen to a control system. The Ethernet Setup - IP Table screen
also provides an Online indicator for each IP table entry. (Green indicates that the
control system is online.)
To add or edit an entry, tap Add/Edit next to the corresponding entry. The Ethernet
Setup - Edit IP Table screen is displayed.

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Ethernet Setup - Edit IP Table Screen
Tap the CIP ID text field to display the on-screen hex keypad.
On-Screen Hex Keypad
•Use the keypad to make the new entry.
•Tap the clear button in the text field to clear any previous entry.
•Tap the delete button to delete the last digit.
•Tap SAVE to save a new entry or tap < CANCEL to discard any changes. The
display returns to the Ethernet Setup - Edit IP Table screen.
On the Ethernet Setup - Edit IP Table screen, tap the IP Address / Hostname text field
to display an on-screen keyboard.

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On-Screen Keyboard
•Use the keyboard to make the new entry.
•Tap the clear button in the text field to clear any previous entry.
•Tap the delete button to delete the last character.
•Tap SAVE to save a new entry or tap < CANCEL to discard any changes. The
display returns to the Ethernet Setup - Edit IP Table screen.
Tap < BACK on the Ethernet Setup - Edit IP Table screen to return to the Ethernet
Setup - IP Table screen.
Tap < BACK on the Ethernet Setup - IP Table screen to return to the Setup screen.

Supplemental Guide – DOC. 7927G TSW-560/TSW-760/TSW-1060: Touch Screens•11
Audio Setup
Tap Audio Setup on the Setup screen to display the Audio Setup screen.
Audio Setup Screen
Use the Audio Setup screen to control the master volume, media volume, and beep
volume settings for the touch screen.
NOTE: The Media Volume controls adjust the H.264 streaming media level in relation to
the Volume controls.
•Volume
‒Tap the up and down arrow buttons to raise or lower the touch screen master
volume incrementally from 0 to 100%.
‒Tap Mute On or Mute Off to mute or unmute the master volume.
‒Tap Test to play a test recording at the current volume level.
•Media Volume
‒Tap the up and down arrow buttons to raise or lower the touch screen media
volume incrementally from 0 to 100%.
‒Tap Mute On or Mute Off to mute or unmute the media volume.
•Beep Volume
‒Tap the up and down arrow buttons to raise or lower the touch screen beep
volume incrementally from 0 to 100%.
‒Tap Beep On or Beep Off to turn the beep volume on or off.
Tap < BACK to return to the Setup screen.

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Display Setup
Tap Display Setup on the Setup screen to display the Display Setup screen.
Display Setup Screen
Use the Display Setup screen to adjust the LCD display and hard key backlight settings.
•LCD (Screen)
‒Tap the up and down arrow buttons under Brightness to raise or lower the
LCD display brightness level incrementally from 0 to 100%.
‒Tap On or Off under Auto Brightness to turn automatic brightness on or off
for the display.
‒Tap the left and right arrow buttons on either side of LCD ALS Threshold
Value to adjust the ALS (ambient light sensor) threshold value for switching
between high and low auto-brightness presets on the LCD display.
•Key Backlight
‒Tap Enabled or Disabled under Hard Key Backlight to enable or disable the
hard key backlight.
‒Tap the up and down arrow buttons under Brightness to raise or lower the
key backlight brightness level incrementally from 0 to 100%.
‒Tap On or Off under Auto Brightness to turn automatic brightness on or off
for the key backlight.
‒Tap On or Off under Hard Key Wakes LCD to turn the ability to wake the
LCD by pressing any hard key on or off.
‒Tap the left and right arrow buttons on either side of Key ALS Threshold
Value to adjust the ALS threshold value for switching between high and low
auto-brightness presets on the key backlight.

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Tap H/M/L Settings to access the Display High / Medium / Low Settings screen.
Display High / Medium / Low Settings Screen
Use the Display High / Medium / Low Settings screen to adjust the brightness values
for the touch screen display and key backlight.
•Tap the up and down arrows to raise or lower the values of the high, medium,
and low brightness settings for the LCD display and key backlight from
0 to 100%.
•Tap Low, Med, or High to set the brightness level to low, medium, or high,
respectively, for the LCD display and key backlight.
Tap < BACK to return to the Display Setup screen.

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Tap Presets to access the Display High / Low Settings screen.
Display High / Low Settings Screen
Use the Display High / Low Settings screen to adjust the auto-brightness preset values
for the LCD display and key backlight.
•Tap the up and down arrow buttons under LCD (Screen) to raise or lower the
auto-brightness preset values for the LCD display from 0 to 100%.
•Tap the up and down arrow buttons under Key Backlight to raise or lower the
auto-brightness preset values for the key backlight from 0 to 100%.
Tap < BACK to return to the Display Setup screen.
Tap < BACK on the Display Setup screen to return to the Setup screen.

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Standby Timeout
Tap Standby Timeout on the Setup screen to display the Standby Timeout screen.
Standby Timeout Screen
Use the Standby Timeout screen to set the standby timeout settings for the touch
screen.
Tap the up and down arrow buttons to increase the touch screen standby timeout
duration from 0 to 120 minutes.
Tap Screen Saver Options to display the Standby Screensaver screen.
Standby Screensaver Screen

16 •TSW-560/TSW-760/TSW-1060: Touch Screens Supplemental Guide – DOC. 7927G
•Tap On or Off next to Enable to turn the digital clock screensaver on or off
during standby timeout
•Tap On or Off next to 24 Hour to turn 24-hour time format on or off for the
digital clock.
•Tap the up and down arrow buttons under Screen Saver Brightness to increase
or decrease the screensaver brightness from 0 to 100%.
Tap < BACK to return to the Standby Timeout screen.
Tap < BACK on the Standby Timeout screen to return to the Setup screen.
Application Selection
On the Setup screen, tap Application Selection to display the Application Setup screen.
Application Setup Screen
Use the Application Selection screen to select a touch screen application from the
available selections. User Project is selected by default, which is used when a custom
project is loaded to the touch screen.
Swipe up or down through the list, and then tap an application to select it. Tap Confirm
Selection to confirm the selection or tap Cancel to return to the previous screen.
Once confirmed, the touch screen reboots with the new application running.
NOTE: Each application uses a unique setup procedure for registering and configuring
the application. For more information on setting up each application, refer to
"Application Setup" on page 54.
Tap < BACK to return to the Setup screen.